I had a very disappointing experience at this McDonald's location (3009 Gallows Rd, Falls Church). I stopped by to pick up an online order and decided to try the advertised "Big Arch" sandwich as it appears on the large display at the ordering point. The person taking the order (possibly an automated or AI system) confirmed they had it and even asked what size I wanted. I even asked again to confirm that they have it. When I pulled up to the first window, the cashier had no record of the order, seemed confuse and can barely speak English. At the second window, I tried to clarify whether they actually carry the "Big Arch," but there was a clear communication barrier, sorry but the lady there didn't speak any English. I was unable to get a straight answer and asked for someone who can speak English or maybe the manager, but there were none and got ignored. In the end, I only received my original online order and left frustrated. This experience reflects poor coordination between their ordering system and staff, lack of awareness of promoted menu items, and inadequate customer communication. Until these issues are addressed, I cannot recommend this location. read more

McDonald's - Togo order - Fast Food Near Me - Falls Church, Virginia

Waited 40 minutes in the drive thru for a mobile order. Ridiculous. Forced to wait here because i already paid in the app

This is probably the slowest McDonald's. I thought they did not get my order. And even when I did, a happy meal toy was missing, gave me a wrong sauce and a wrong amount of food. Nobody really speaks English so could not really solve the problem either. read more

#1 I ordered my Value meal at 11:32am asked for it it's was sitting on pickup shelve & I was eating inside plus COLD not good #2 with all the employees in back why so SLOW, if you don't understand please ask for help instead of the ATTITUDE #3 why have balloons at both doors that definitely attracts children but yet when ask for one we can't do that. WHY Please employees get it together, some are RUDE, NO PATIENCE BUT YOUR THE CASHIER. Y'all rating with this group is a 1, that's really saying something real bad & this is not the first. PLEASE, as customers we'll take the next step for HELP read more

No problems at this location, until I do, they get 5 stars for: + quick and efficient ordering process + All items in order are correct + All food items were hot and fresh + pleasant staff + clean drive through lane and parking lot + all lights and signs were in good condition read more

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God bless the complete idiots who work here. Every morning they manufacture a line because they don't follow McDonald's basic process. You order at the microphone, they start the order, you pay for the food at window 1, get your food at window 2. The reason for this process is so that by the time you get to the second windows they had 5-10 minutes to make your food. But not here these idiots like to take your order at windows 2 creating a bottle neck there and don't start your fee until you are there. So you get a 30minute line for 3 coffees. read more

There was an uncomfortable situation. A staff tried to deceive me as talking to me, "The icecream machine is out of order." I complained strongly, and she brought my ice cream. read more

I use the MCD app to try to order 3 standard McMuffins and after 20 minutes and watching many drive through cars go through waiting i got out and entered inside and ask to speak to the manager. She spoke poor English and we could not understand each other.. WTF? A young person who was bi-lingual found my order and quickly provides the meals and they were tasty. Is the clientele entirely Hispanic? Heck no - we are an international group. A manager that speaks/understands English in America is important. I need to stop patronizing low places like this. read more

The lady at the drive through speaker was extremely rude and disrespectful. I can't believe this is the model McDonald's is pushing especially with high prices. At least good customer service if you're gonna charge me a lot of money. The app didn't work so we were forced to do drive through. I haven't been to a McDonald's in a long time. This was a good reminder why. Thumbs down! Go to 5 guys down the street read more

It's a 24/7 McDonald's! That alone makes it a popular place. Then again it's located at the heart of Merrifield, close to 495. Traffic can be an absolute nightmare. There's a reason they have two drive thru lines. Yet the staff here is super. They also work extremely hard to make it happen. Here's where sometimes I'll grab something quick. They have excellent coffee, and it's cheaper than 711, Dunkin, or Starbucks. Also it has 1/3rd of the caffeine, so no shakes and plus flavor is good. Dining in here they have a clean area. It's of decent size as well. This is a fine Golden Arches, and definitely does a lot of business. read more

Visited several times to pickup breakfast and no issues. Food provided when promised

This is a reminder to myself to never visit this store again. The McDonald's coffee scalded my thumb when I got my mobile order. It's a combination of a perpetual McDonald's problem and sloppy service. Thanks to Yelp, I called the store to get some ice. (Without the phone number, there's no hope of getting anyone to answer the door.) read more

Not open 24 hours doors locked ,road cones in drive-through lanes! Monday 28, 2025. You need to change it on your website if you're not gonna be open 24 hours a day. read more

I ordered a Big Mac and some nuggets. Nuggets never came in the bag. This McDonald's is the worst but I live down the street, @owners...get some better staff! read more

Every time I go here it's always an issue with customer service. There is that one manager in the back who always has an attitude The lady who takes orders over the intercom that yells. The woman who prepares drinks who has an attitude that got annoyed when I asked for a large coffee and game me a small. I offered to pay more if she wanted. What did she do? She swished the small into a a large cup along with old coffee grounds in my coffee. I saw her do it. Lol this place is ridiculous and I've been coming here for. 10 years on my way to work to gamble. Hoping I get a good experience. lol I never do read more

Going through the drive thru works. It's quick, effficient and my cheaper than ordering. During the pandemic I was trying to figure out online ordering but all I can say is that it looked like a poop show... how do they know when you arrive and how can they distinguish you? The app also doesn't work well. It tries to verify every aspect of my life. I couldn't even get it to work... read more

McDonald's - Fast Food Near Me - Falls Church, Virginia

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The drive thru large fries are alway really medium size. How in the world do they charge $2.99 for large fries, what you are really getting is the equivalent of medium fries. Every time too! read more

McDonald's - Every time I get large fries at the drive thru, it feels like I'm getting ripped off because it looks more like medium fries. - Fast Food Near Me - Falls Church, Virginia

Drive should not take 10 mins with no customers in line. They act they are doing you a favor. The times have changed the new system is trash. Machine was down couldn't get my point and service was trash. You need reevaluate who you hire, from management down! read more

3/17/20 Well shit, My mind is not with the program right now. I had forgotten a lot of restaurants with a drive thru will only be using a drive thru. Gotta love this coronavirus outbreak. After placing my order of ranch chicken wraps with diced onions (better known as hydrated onions), I found out the order was wrong. The lady fixed the order at the 1st window and my order came soon afterwards. Guess what? The order was wrong again. We are now going two for two. Just wonderful. This is the same McDonald's that calls Triple Cheeseburgers, "Triple Cheeseburgers" only with two slices of cheese. Enough said. I thought I would give this place one more try. The order was correct on the third time. I think getting drinks from here might be the safest way...if I even do that. read more

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The sweet and sour sauce and the ketchup I got from here tasted funny. They forgot one of my sandwiches. The nuggets were stale tasting. I don't expect 5 star service here but they could throw out old sauce and give the correct items I paid for. This isn't my first time here. I like giving places multiple chances and I had a negative experience both times. read more

McDonald's gallow rd, Last week whole of my family stopped at Gallow rd, Fairfax McDonald's to eat breakfast, All the food now just shrink small and small, almost 2/3 size of the regular size before, biscuits, meats, eggs,,,,, all shrink to small, all of them looked just came out from the frozen fridge,,,,, unbelievable,,,,not valuable,,,, We definitely won't stop to eat at any McDonald's again and again,,,,,,,,e read more

This is a larger sized McDonald's on the inside with a big dining area and if it's a busy time, you might be hard pressed for parking. The crew who took my order was okay but could have been a bit more "on." I was impressed by the fact that they had someone working the lobby refilling coffee. That's pretty neat! Egg White Delight with hash browns was exactly the way it's supposed to be - a perfect McDonald's standard. read more

McDonald's - McDonald's! - Fast Food Near Me - Falls Church, Virginia

This morning I went to get my coffee and my sons breakfast to only find a nat in my coffee after drinking it half way. Please make sure you inspect your drink or food because obviously these workers don't care to give you something that's messed up. I will never go to this McDonald's ever again!!! read more

McDonald's - Fast Food Near Me - Falls Church, Virginia

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Lunch today was a quickie - Since I had essentially missed breakfast - I knew if I did not not get something to eat before I went over to look at Bars - that I would not be able to concentrate and might hurry my decision or make poor choices. So I hit the Drive-Thru. In hindsight, I probably should have parked and gone inside. The line of cars waiting in the Drive-Thru was very long. One particular order - two cars ahead of me must have sat at the window for 5 minutes before they handed them their food. I went for the #10 - the Filet O' Fish meal with a Minute Maid Lemonade. I note this McDonald's has a 24 hour Drive-Thru. I wolfed that sucker down in no time! read more

McDonald's - Fast Food Near Me - Falls Church, Virginia

Came by late Tuesday night. Ordered big mac meal with 1/4 lbs patties. Fries were hot and fresh which is very unusual but were very skimpy. The big mac was no big mac. Look at the picture. When they handed me my bag, they said thank you have a good night. There was only the sandwich in the bag. No fries, no soda was given. When I inquired about missing items, he said, oh yeah. Ok brb. This is a terrible location. They just do not care. read more

McDonald's - Fast Food Near Me - Falls Church, Virginia

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DO NOT GO TO THIS LOCATION IF YOU USE MOBILE ORDER! Multiple times, including today, I have ordered through the app and when I have gotten through the line I am told that the payment didn't go through. And that I must pay again (which they did not honor the discount and charged me full price) or like this morning that my discount was not accepted and I had to pay the difference. I am done! Check your receipts very closely because they are probably over charging you too!! read more

I just want to say the night crew has made my night more than once !! They are just so nice and courteous to my wife and I every time we come by, you guys are definitely setting up a bar of hospitality that a lot of other places could learn from. I appreciate you !! #1799 night crew !! read more

McDonald's - #1799 night crew - Fast Food Near Me - Falls Church, Virginia

Horrible customer service in the drive thru. These guys act like they are doing you a favor. I usually don't eat at McDonald's and now I recall why. If you work here ans are so miserable, then find another job. You're not doing this establishment any good l, just turning people away from coming here. Geez... read more

Went here for a McFlurry and only a McFlurry and the machine was broken. Fail. No reason to go here for a burger since Five Guys is next door with a much superior burger. read more

DO NOT COME HERE! The place is disgusting and I found a dead bug in my sandwich. Ordered a Big Mac, 2 cheeseburgers and nuggets to go and only noticed after I was home. read more

McDonald's - Fast Food Near Me - Falls Church, Virginia

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Everything was fine, till the lady give me the food I ask for ranch & honey must sauce when I was ordering and she didn't give it , I just want you managers to know what type of employee you have read more

McDonald's - Fast Food Near Me - Falls Church, Virginia

This location and manager are ridiculous. First of all if you're only going to do drive thru fine but don't allow people to order online and then make pedestrians stand in between cars in the drive in. Someone should be handling walk up order a heads. It's ridiculously unsafe to expect pedestrians to stand in the drive thru. Also I paid for the mobile order and had the confirmation code up and the manager still wouldn't give me my food. I'll contest it with my bank but this franchise is awful and I will be complaining to corporate. read more

They always messed up my order,now I bought big breakfast but they didn't add the hotcakes on the order,like come on read more

McDonald's - a breakfast of eggs, biscuits and biscuits - Fast Food Near Me - Falls Church, Virginia

Need to work on service, at night this store is a complete MESS!!! Manager Teresa is awesome.. read more

McDonald's - Fast Food Near Me - Falls Church, Virginia

This McDonalds is terrible, and they finally broke the camels back. I should start by saying we live in the area, and while I can deal with them getting every one of our orders wrong, and taking longer to service drive-through than any other McDonalds, recently they made the mistake of adding meat to a sandwich for a vegetarian. Even if you're not a vegetarian, you can imagine what it would be like to take a bite out of McDs sausage when you're expecting egg and cheese only. What's more, they even had the sandwich tagged with no-meat before adding meat. Needless to say, this close food source will no longer be used. read more

McDonald's - Fast Food Near Me - Falls Church, Virginia

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BUYER BEWARE! This McDonalds charges $0.25 for EVERY SAUCE! Please, unless you like your food nice and dry, just drive down the street in any direction to the next closest McDonalds, this one is not worth it. read more

It's McDonald's. I dont expect much from this place. I'm only writing this salty review because the tall manager couldn't be bothered to say a single word or pull up his sagging pants. But again... this is why he works here. Limited skill and social aptitude. read more

Bruh, seriously? I came here after a long flight from California and ordered a McChicken and a McDouble with Bacon via the drive-thru. I got the bag, came home, and found in the bag two plain cheeseburgers. Why do you do this to me, McDonald's? Why? Who in the world orders cheeseburgers? Disappointed, mad, angry, and after eating those sad cheeseburgers, I sent in a complaint to their headquarters. The morning after McDonald's HR called and offered to send me coupons. It's been a month since that call. No coupons. Rip. The sad thing is that I'll probably come back. read more

I wish they could open a store. The drive-thru is packed with cars every morning.I know it's because of Covid19 , but I don't want to go to this store read more

Was in the drive through for 45 minutes for god's sake, only had 4 cars in front of me. There was one woman doing her job and she did it while dancing and singing... horrible service read more