Not good service. SLOW!!! It took almost 20 minutes for our food to be delivered. We were eating in, and they didn't even call are number. They claimed that the food was waiting for us to be picked up. It wasn't!!!!! To make this experience even more frustrating, they messed up our order. Don't recommend. SLOW!!!! read more

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they're usually getting something wrong and not nice a lot of the times and slow even when i'm the only one in the drive thru.

my lil sister ate a mc chicken and threw up and now she is super sick she was fine until she took a bite!! read more

The night shift service is so bad love the food but my husband and I have been stopping there every morning for the last 6 months now we love eating there but we have to find another place to go for breakfast because my hrs has changed so we are stopping there around 4:00am now and we can never place an order the guy tht works the drive thru always has an excuse for why they can't take our order the manager on tht shift is very rude and does not care about his job or the customers read more

This McDonald's has to legit be one of the WORST restaurants in the franchise! Like GLOBALLY!! Ordered on the mobile app this evening, something I've done many times before. But because I wasn't paying attention, I placed the order at this location as opposed to my usual restaurant off Cassopolis St. BIG MISTAKE! I arrived about 15 minutes after I placed my order. There weren't any cars in the drive thru when I arrived, so I was quick to get to the first window & get my receipt. Pulling forward to the second window, I was asked to please pull into one of the adjacent handicapped parking spots and wait for my food to come out.. NOT the designated pickup area. Before doing so, I politely asked the young girl to please not forget the sauces for my kids' nuggets when they bring my food out. She assured me they wouldn't forget, and I pulled over. Ten minutes passed, and a runner delivering to another customer asked me if I was waiting for the "big order", to which I reiterated my order & he confirmed that they were still working on it. My order wasn't even complicated, nor "big".. I had 2 large & a medium fry, a hamburger, filet-o-fish sandwich, a 10pc. nugget, and three sodas. Literally 3 fries, 3 drinks, 2 sandwiches & a 10pc. Not really that difficult whatsoever. After having waited close to 20 minutes from the moment I pulled in & for my food, I'm beginning to lose my patience. Finally the young runner emerges carrying the bags. I ask him if they remembered the sauce for the nuggets, and he told me that they had not. He asked what sauces I wanted, said he would be right back with them, and disappeared back into the restaurant. After 4 minutes & no sauce in sight, my tolerance has disappeared & I'm madder than all. I shut my car off & walked inside, only to have to wait even LONGER for someone competent to help me! Finally got my sauces, and escaped that hellhole. Fast forward to home, we get the food laid out and it all seems to be there. But as I bite into my fish sandwich, I realized the crispy exterior I have become accustomed to is MIA. I sampled one of the nuggets, and noticed that they too were missing their crunchy exterior. It seems like they put the food into the fryers & had them on the flat top for the absolute minimum amount of time necessary just to get them out to us. Even the fries weren't that great.. talk about WHACK! And to add insult to injury, my large Sprite looked like it had been tainted with another pop or something.. I ended up throwing it out all together. It should be noted that as soon as 5pm hit & the post-work crowd rushed in, it got pretty busy fast. But to rush the cooking of food to expedite orders faster is going to get someone sick, or worse. Quality suffers & it shows. Skip on this one & drive a mile down the way to the next. read more

McDonald's - Anyone who has ever had a filet-o-fish will tell u that its not as golden brown as it should be. - Fast Food Near Me - Elkhart, Indiana

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i have doordashed this place 5 times, through 1-4am and every single damn time. they always say their system is shut down, how is that possible??? and you wanna know how i found out that their system is shut down this most recent time? there was a guy laying down and another guy pacing around vaping outside and they yelled at me saying that their systems are shut down Edit: make that 7 times read more

Building and food was standard McDonalds. We were dining in and after waiting 19 minutes for our food I went up to the counter and saw that someone had put my order in the take out area designated for Uber or delivery drivers! I asked for it and said we had been waiting a long time and the employee handed it to me without even a comment. read more

...... HORRIBLE CUSTOMER SERVICE!! I began video recording for evidence of how rude the 3 employees were!!! I felt it necessary to began recording the rudeness and unbelief of a CHEESEBURGER not being in my bag!!! One of the managers who came from the back asked me if I had deleted the video as she was refunding my money!!! On 11/11/22 @ approximately 1:35 pm I was second in-line to a homeless man who wanted a cheeseburger but only had .76 cents. Once he darted out the the store not having enough money I asked the cashier to add the cheeseburger on my order which was a basket of fries and 20 piece nuggets and I'll get it for him. To make a long disappointed story short when I got my order I was missing a cheeseburger. Cashier placed my order on the counter I came up to the counter and prior to me picking up the bags and leaving the counter I checked my order and immediately told him there was no cheeseburger in either bag. I showed my receipt showing that I ordered a cheeseburger the man DID NOT BELIEVE ME and began to try and look back into both the bags I told him once he reopens the bag I'm going to need a new order of fries. I just checked you can feel the nugget bag and there's no burger in it. I asked for a manager (gold chain) he was RUDE and said "Don't come back" because I did not allow him to rumble through my bag without having to replace my order, I asked for another manager, she was rude and said "Don't come back" The cashier came to the counter wanting to check the bags for the missing cheeseburger THEY GOT ATTITUDES and each told me DON'T COME BACK (man with gold chain and short woman) If they can treat me this way over a cheeseburger which I was buying for a homeless man then "How are they treating OTHER CUSTOMERS????? New managers are definitely needed at this location or they will continue to get low reviews. read more

McDonald's - the receipt for the restaurant - Fast Food Near Me - Elkhart, Indiana

This is my go to McDonalds but lately it has been slow. Recently had to leave without getting food after waiting 10 minutes...just for one chicken sandwich. Today, I waited 22 minutes for my mobile order at the counter. Then saw they put cheese on my burger when I said no cheese. Sadly, this is still the best McDonalds in the area. read more

Finally gave this McDonald's another try since I work right by it but it is the worst! -Sandwich looked like it was stepped on -Fries were cold, hard and unsalted -Dr. Pepper was warm with no ice Last time I was I this branch I was cussed at for asking a question and then accosted by the employee for several minutes before manager stepped in. Do not go here! read more

I downloaded Yelp specifically to trash these idiots. As has always been my experience when I go here, they screw up my order or are so disorganized they don't have a clue what's going on. I went through the drive through and they try to hand me someone else's food. I catch it. Hey try and TELL me that it's mine. I'm sorry, but you're an idiot. Then they "fix it". When I get home, still about 80% wrong. Today I go through, pay with exact change. They don't give me a receipt. When I get o the next window, same as always--here's someone else's food. Nope. "Can I see your receipt?" No sorry they didn't give me one. "Why didn't they give you one? That's just not right". I don't know, they just didn't give me one. Just look on the screen. I'm telling you what it is. Idiots. Wtf. Not to mention these losers NEVER answer their phone. I've asked for a plain cheeseburger before. I get home to a meatless cheese burger. How do you fuck up so hard? I would give these clowns negative stars if I could. read more

McDonald's - Losers - Fast Food Near Me - Elkhart, Indiana

Was just there and I have three major issues: 1. My wife and I went there to get some school work and buy coffee and an order of fries and do our school work. I guess they have gotten rid of WiFi which is fine but they need to get rid of the sign on the door that says "free WiFi." 2 they have a sign up which you probably won't see until after you order that says no loitering and they didn't have WiFi. 3. In the same sign they have now given customers a time limit to eat. It says you have to eat and leave in 30 minutes. Terrible customer service. I also tried calling the main office but they seem to be too afraid to answer the phone. Harry the owner of all McDonald's in this area, proves me wrong all the time when I think he can't get anymore greedy. read more

Terrible service. Bunch of clueless teenagers who don't know what they're doing.

i miss the days when they had the best fries. cant tell you how many years now that they are gross. Food is never good. on the rare occasions i do get it, it regret it everytime. I am no longer eating there. if anything i will get a shake or a drink. that be about it. read more

I keep waiting for service to improve at this location, since it is within walking distance of my office, but good grief... Orders are never correct. Today in the drive-thru I received a chicken sandwich with a tiny amount of brown wilted lettuce on it, a small order of fries when I paid for a medium, and no napkins. Every time I visit there is an entire crew of new employees and all are poorly trained. I used to go inside to complain and/or correct my order, but in the COVID era it's easier to just accept what I'm given with the knowledge that it's cheap and hopefully won't kill me. read more

Every time I go to this McDonald's their machines are always broken. Whenever I get food from here is takes forever the buns are cold and the food is horribly put together. Very disappointed with this McDonald's. 0 out of 5 stars read more

Wouldn't eat there to save my life. Not even worth the wait nor the stop. I can be starving I'll keep driving right on by.

Stopped by after my shift at the hospital this morning Hope and Lizzy were extremely friendly and even went the extra mile to make my morning/night better by covering the change I was short for my dinner. Love the kindness both their hearts have read more

The worst McDs ever...hands down. Workers brought their kids from home and just set them loose on the restaurant (5 or 6 year olds).They were unpleasant to the customers in the dining area. Played in the bathrooms taking all the toilet paper, wiping down tables that people are currently trying to eat at with old rags. I also wasn't able to order an egg round with cheese on it. Couldn't figure it out out ‍ Only like 1 good male employee behind the counter that I felt bad for. The rest were cussing and rude. I felt bad asking for the food that I paid for and didn't get read more

Waited several minutes for the cashier, he was busy talking with other employees the whole time I was ordering. Could hear him tell some one, "you nasty". No interest in taking my order. Ordered 2 happy meals, 2 cokes, and a mcdouble. I Was asked it pull in a spot and someone would bring out my food, waited 15 minutes then a manager came out and asked what I ordered. She went back inside, 10 minutes went by before I had get up and go find an employee. Again told him my order. He went in and came out about 5 minutes later with my food, without condiments requested, no napkins. He did say sorry for your wait. Ended up having cold fries, and waited 30 minutes for 2 happy meals, a mcdouble and drinks. The worst experience ever. read more

I usually come to this one it within walkin distance and they ok i had a visit with my children i ordered a bundle meal my nuggets were burnt both 10 pieces then i got new one s that was just as bad my childden usually eat almost a whole bundle meal 3 sandwiched both fries and i 10 piece was gone the were very dis organized no matter if peop e call in or dont show u can get pull it together read more

McDonald's - Like my nuggets arent still burnt - Fast Food Near Me - Elkhart, Indiana

The service is poor at both this location as well as Nappanee Street. On occasion I will ask my 9 year old to accept drive through for dinner due to our crazy schedules and she will just flat refuse. read more

Worst drive through in the world! Every time I come here it's always the same experience! Absolutely horrible!

If I could give 0 stars I would. We eat at this Mc Donald's about once every few months and each visit has been worse than the last. Today was our last visit to this McDonald's. We waited over 30 minutes from when we placed our order until we received our food (there were only THREE cars ahead of us when we ordered)... which was made 100% incorrectly. My half cut sweet tea was iced coffee with a little sweet tea in it (disgusting) and my Mc Double was a Mc Single with onions and mustard. My son's Travis Scott burger was made like a plain cheeseburger with lettuce, mustard, and the Special Sauce for a Big Mac (not even a single slice of bacon). He ordered Coke and they gave him orange drink "because they ran out of Coke". His French fries were ice cold and to top it off they charged us $10.00 for the $6 Travis Scott meal. $14 and change for our worst McDonald's experience ever! We will never go there again and I would recommend you avoid this location as well! read more

Absolutely trash! Literally sat at speaker ten mins, just for them to forget. Had to go to window and they acted like they didn't even see me, so went to next window. I done ordered online so I already paid. No cars in line at night. Was absolutely terrible, then they act like they got a problem. 15 dollars my ass read more

I was ignored for 15 minutes, then was told by an employee to let people who got there after me get in front of me because they used the digital ordering system and needed to pay. I was then directed to the digital system and ordered a southwest chicken salad. 10 minutes later I got my order. It was smothered in dressing after I requested dressing on the side, and it didn't even have chicken. It isn't a huge deal and I just won't go back here, but it was pretty disappointing. read more

Horrible service extremely slow they make a point of talking and not serving the costumers every time I go there I'm stuck for at least a half hour I swear they can't read they always mess up my food even when i specify what I want and don't want on my food read more

I waited 10 minutes for a medium fry. Horrible service. They are so slow!! Don't go here if you are in a hurry.

I would've gave more stars but due to the inconsistency and wait times it's not worth the visit. I stopped by this morning at 930 am and the lobby was closed. This isn't somewhere I would advise you to waste time or money on. read more

The past two times I've been to this McDonald's, their whatever machine to make McCafè drinks was broken. It's disgusting and appalling how one location can have so many issues...If I could give 0/5 stars, I definitely would. Not to mention--all of their reviews consist of one star. read more

Food was average. Service was non-existent (Since we used the kiosk to order). We ordered for eat in but they put it in a bag then threw it on a tray. Yelled out our order for us to GET UP and pick it up instead of food being brought to our table. Yuck. Do not visit this location. read more

So I ordered a latte, 15 minutes of waiting I checked on it. The worker, with attitude, notified me they didn't have it. So I asked for a substitute. Needless to say I was late to church. read more

Worst McDonald's I've been to waited like 15 minutes on drive true just to talke my order the another half hour waiting on reserved parking for my latte hate it so much and had to call them for them to bring me my latte and even like that they didn't bring it I got mad and just left without it read more

BEWARE! Only go here if you want bad service, you want your order done wrong, and rude employees. Worst McDonald's I have ever ecperienced in the entire United States. read more

When I went there I asked for a french vanilla latte they gave me a coffee,I asked for a mc chicken they gave me a bun I went back in their gave me one without mayonnaise I went back in their they gave my order that has mayonnaise and a burger to someone else. When I asked for a sprite they gave me a coca cola. Basically they have horrible service. read more