They forgot my precious snowflake's Transformer toy.

I just got screwed using a coupon on the McDonalds app. Watch out when thinking your going to get a good deal. Supposed to buy on breakfast sandwich and get one for $1.00. I got $1.00 off! read more

McDonald's - Burgers Near Me - El Cerrito, California

They constantly mess up my order its almost pointless going there and having to come back to get my money back and waste gas. This place is not even worth it. On top of that the cashier could barely understand me and the manager there has a very thick mexican accent. Seriously got me pissed off they are taking advantage of a job even as hard as it is this is not how you run a restuarant. Literally out of 10 times about 5 the order is wrong. I know now not to order a medium size ice coffee because you will put in small cup. read more

McDonald's - Reciept - Burgers Near Me - El Cerrito, California

My boyfriend and I came here on Sunday morning to get some breakfast in the drive-through. There were five cars in the drive-through and I thought that it would take a long time but surprisingly it really didn't take that long. We lined up order food and proceeded to the window however because share did not offer the option of scanning our coupon and we paid for our items. We paid and then went to the window to ask if we can use her coupon as no one offered to Scana before they told us that we would have to go back to where we paid and then scan the coupons. I only wanted a free hash brown that was probably a dollar or less but the customer service was so horrible that they would not let me scan my item or offer me a free hash brown. Instead the route associate at the drive-through told me I had to go backwards and I explained to her that we were in the drive-through and there were cars behind us I didn't make any sense for me to back up. She then told me that there was nothing I can do and she couldn't help me in anyway possible. My boy friend was irritated and ask her if she could fix the order had we got inside the restaurant. The woman said yes she could fix it if we go inside and park right outside to help us fix the situation. When we came in the girl totally ignored us and didn't use to make any eye contact we told the cashier multiple times that we needed the girl who was at the drive-through to help us and she completely ignored both my boyfriend and I along with the girl that worked there which was her coworker. She want to come up to us so we had to let everyone else Go ahead of us and then finally when we were up at the cashier again we specifically pointed out that she needed to come help us. Again the cashier reached out to her and the girls to play ignored her again and again. Talk about not being a team player this was definitely the case. Ultimately the cashier was struggling to understand her situation or scan the coupon that she had to call multiple people and we wasted a total of 45 minutes at this location was just completely and utterly disappointing. Eventually everything was fixed but no one even bothered to thank us or even give us our order faster. We had to re-order everything and we had to wait another 10 to 15 minutes which was such a huge disappointment. McDonald being one of the biggest change in the United States, and one of my favorite locations and franchise, Really needs to train their associates and cashiers to be better attendance to the customer and better problem solver's. read more

McDonald's - Burgers Near Me - El Cerrito, California

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Make sure you triple count your change and add up your order yourself. They tried to overcharge me and then when I asked to cancel the item they tried to short change me. The manager took the item and forcefully threw it. Definitely wont be returning here. I totally understand why they have so many bad reviews ! Update : went there and ordered a grand extreme. I took a bite and noticed the meat was pink and the burger wasn't cooked. read more

This is our go to McDonald's in the area. We literally eat here twice a week. The service here is excellent, each time quick service and most of the staff are very pleasant and positive most of the time. The restaurant is somewhat modern and usually clean. Once in a blue moon I would see a dirty table when I sit here (but I always clean the table and seats with sanitizing wipers anyways). Easily located on San Pablo Ave. it's easy to pop in for a quick meal. read more

McDonald's - Nice and clean... - Burgers Near Me - El Cerrito, California

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Ok, my expectations are low, this is McDonald's. But when they can't make a quarter pounder with cheese without drying the dhit out of it, well, they don't deserve to be in business. That, accompanying a downsized large fries that were overcooked, and you have a crappy dinner. Even the shake was watery. Now, I came to this location hoping it would be better than the one on San Pablo Avenue in Berkeley, but it's not. People will only tolerate this for so long. COVID is not a goldmine to be pillaged. read more

Got my order wrong line was crazy they moved so slow I will not be going back only good thing is the fries

The person handling the food at the drive refused to wear her mask. She had it down her chin and laughed at me when I ask her to put it on to handle the food. read more

Tshana (couldn't see full name sorry) May your efforts and good service be rewarded (drive thru)

This specific McDonald's always forgets something in my order. Last time four of my fries and this time by beverage. Smh, last time I come here. Waste of my money. read more

I went to McDonald's in El Cerrito and ordered a large fry and asked that the fries be cooked fresh. There was a manager at the register who told me that SHE COULD NOT GUARANTEE that my fries be cooked fresh unless I asked for no salt. Have you heard anything so absurd?? I told her "but I do want salt" and I want my fries fresh. I was very put off by her telling me that she could not guarantee that my fries were cooked fresh. A manager, really??? It's like her job to make sure the food is fresh! Customer service is just at an all time low --especially coming from a manager?! read more

This place doesn't delivery your food if you order curbside pick-up. I ordered my breakfast at 9:39 am and waited for my food for 20 minutes until my granddaughter had to go in and pick-up our order. Don't ever come to this place if you have a curbside pick-up they try to blame the customers that the mobile order didn't have a number. Where it clearly shows on my app curbside #4. read more

This location is definitely in my top 3- which means a lot coming from one of the most well known fast food connoisseurs in the greater Bay Area. From a first glance, it might just look like a regular McDonald's as you catch a glimpse of The beautiful Golden Arches™ pulling in. As soon as you walk in, you can tell this is one of the good ones. The Infiniti machines hum in the distance as you walk in the door. Good American Citizens enjoy their meals. It is a welcoming environment. As you walk in, the waitress at the front asks what you are having. You can sense the sincerity in her voice- and the great importance it means to her that you are enjoying your experience. I usually get a double quarter pounder with cheese meal (#3) super size because they know I'm with the business. This time I threw in a $5 20 Piece, with the boys in mind. $17 of pure bliss and minutes later it is sitting on my table. My number was not called, I did not get up to retrieve my food- the waitress brought it over to my private booth in the lobby, and with a nice smile she said, "Enjoy." Just wait until the boys hear about this- I thought to myself as I took the first bite of that always fresh juicy double quarter pounder with cheese. The booths have a nice decor and the advertisement sticker placement that completely blocks the view through the window is fairly unique. I rate this location 5 stars because of their passion and perseverance towards giving the customer the ultimate experience. read more

We paid for and they forgot our hash brown like 10min ago. Lame. I usually like this McDonalds too.

The Mother and I went to this McDonald's to kill some time after bringing Bianco to his groomer. It was a toss up between Burger King or McDonald's--whichever we saw first driving south. Okay, McDonald's it is--it was first before BK. We had breakfast first and it is one of the 24/7 Drive-Thru McDonald's. It was definitely a McDonald's. Challenging entrance and choosing parking or the drive-thru? Check. Confusing parking lot? Check. Finding a space? Check. Walking to the entrance in front of the drive-thru exit? Check. Yup, the usual drive-thru and parking layout that does not make sense. Check. I was reading the other reviews for this particular McDonald's. We must have caught them on a good day. Placing the order was easy and it was nice and hot in under five minutes by the time our order number was called. Now when The Mother notices and comments, "Wow! That was fast," then all is going to be good. (The management must have been reading the previous reviews.) This particular McDonald's branch is small compared to the two in Berkeley and Oakland that I have commented on. This is definitely a location where if you choose to eat in, just eat and leave. Not exactly conducive to be in a social hub like the other McDonald's. Just eat and leave, should take about 30 minutes. I think we will be back at this McDonald's for eats the next time we bring Bianco to his groomer. Good to have an option. SYOY! read more

Well for one they are not utilizing their two ordering systems that they have in place now at the drive-thru for example tonight I was here and they had approximately 10 cars in line and still refuse to put someone on the other speaker to move orders through faster. Also Daniel has no proper etiquette on taking orders and probably needs to be trained a little bit more on the speaker system if not given a different position. read more

only one cashier, it was taking awhile, just 2 people in line. took my minutes to locate coffee section. no $1 coffee offered here, so went for the sm, (1.19) black to go. brew: (sm, charged .69) yep .69 cents -no idea if mistake made, didn't care -informed by SO probably a senior citizen's discount. usually have to ask for it. just grabbed it and went when it was offered thanked the seniorita of course. drips: -couldn't find receipt to see what was rang up. -drank lots of coffee today, this coffee's for the morning pick me up. read more

Horrible!!!!!!! So, I come over here to order food for my kids and myself while waiting for a oil change to be done at Honda. First off I order a mighty kids meal and a McChicken. After the lady rung me up I told her that I changed my mind and wanted a McDouble instead of the McChicken and she said it was a dollar extra. So, I give her the dollar and she said she would let them know in the back. I get my order and realize it's a regular happy meal and look at my receipt and she had rung me up for a regular one. So, she didn't hear me but whatever I'll let it go. Then I look at my burger and it's the McChicken not the McDouble? Now I'm upset and I go to the register to inform her that I never got the McDouble and that I wanted my Dollar back. There was a guy there and I explained what happen and he ends up giving me the dollar back. And tells her she owes a dollar bc now she's short. I tried explaining she wouldn't owe one bc I was never rung up for that McDouble. She never gave me a receipt for it at least and she gets angry and argues. At that point I'm like you know what I'm don't forget. Not trying to argue I guess that she doesn't get what happen? BUT what really ticked me off is when I'm walking out and she's (the employee) is behind me and starts making faces and mocking or talking crap behind me as I walk out and my Daughter sees it and tells me what the lady was doing! My daughter held the door open for her! Because she has good manners and knows from right and wrong! This was not acceptable for her to act that way. This was not customer service in my eye! I don't know what what her problem. BUT that was inexcusable and management needs to give her some kind of consequence for her actions! I will never come here again! Horrible!!! read more

McDonald's - Ordered McChicken but wanted to change it to a Mcdouble - Burgers Near Me - El Cerrito, California

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Typical store. Not much to say. Only complaint was my chic nuggets were a little overdone. Friendly staff but too many people in the kitchen for a store with 1 customer (me). read more

McDonald's - Burgers Near Me - El Cerrito, California

Eh, just another McD's. The quality is on the poorer side. My McFlurry was pathetic and the apple pie was barely warm.

Access to this McDonald's can be easy as pie or a headache, depending on north or southbound and walk in or drivethru. Southbound it is easy to access the lot or drivethru. Northbound? Getting to the lot is a little work and drivethru is impossible unless you want to do creative gyrations in the parking lot. Aside from that, the people are usually friendly, the menu is quite varied (for a McDonald's, I've seen very sparse MickeyD's menus other places), and they try to get you in and done, but not feeling impersonal. read more

No toilet seat covers, got my order wrong twice. I know it's a McDonald's, but still...

Coke soooooo sweet :( Ordered from drive through, I was told to pull up and wait and someone will bring the food to outside for me. It actually took them for ever to give me my order I don't recommend read more

THE WORST MCDONALDS EVER!! I already dont like mcdonalds as it is and the Wendy's we exited for didn't open until 10 unfortunately. Stopped @ the closest place which was this hell hole. We specifically asked for fresh food I was sooo shocked when I opened that wrapper and seen a flying saucer that was supposed to be sausage laying in between two rocks that was supposed to be a English muffin. I have NEVER seen sausage like that . Spare yourself dont come here.Better yet McDonalds period read more

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This McDonald's have really poor customer service. It's slow and management sucks really bad. Their lucky it's the closest McDonald's near my area. They need to hire more workers. Maybe if they paid them a little more, more people would apply. read more

I drove by there yesterday just to get one cheeseburger and when I drove up to the first window, I asked the cashier a question, she completely ignored me, had an attitude face, no eye contact, no hello, no acknowledgement whats so ever, rude as all hell. I don't care what kinda day you've had, leave that negative bullshit out the door and be courteous to the people helping you make your wage lady. KS #13 Sidel. 08/24/2018 01:07pm. Get a new job if you don't like the current one you're in but leave the attitude behind. read more

The workers here are all clueless. Our food took 15 minutes. Definitely the opposite of "fast food" They call out the food items versus just calling the service #. Why? It just adds more confusion to an already chaotic establishment. And no surprise - they gave us the wrong order as well. read more

I went there to pick up my mobile order via drive-thru. One of the staffs confirmed my order via drive-thru speaker. But the staffs at the pick-up window told me that my order was not available. They actually had put my order in a paper bag without the order info so they could find my order. Also, some staffs working at pick-up windows talked to customer directly without wearing a face mask. read more

Yes, I will admit it: I will occasionally eat at McDonald's... Okay I even think their french fries are the best around and I really like Big Macs... I live close-by to this McDonald's and man I tell you - this has to be the worst McDonald's in the franchise in terms of drive through order accuracy. The only reason I gave it two stars is that the staff is usually friendly and the "grounds" are reasonably clean... the food is prepared properly, however This McDonald's cant get a drive through order served right, in my personal experience, nine out of ten visits - the order is wrong. Oh it certainly is correct on the receipt (and I think their prices are higher / yes there is a variance within the chain), and by the time you get home (or more recently inspect it before driving away) you find something missing. What I find fascinating is that the order is never wrong, so much as plain incomplete - what are the odds? If you go here, take it from a semi-frequent customer who lives near-by and places "normal" (basic value menu, etc.) orders, check your meal before driving away, chances are from my experience is that it will be incomplete (never giving you something you didn't order / just missing something you did) - yikes. What a weak link to an otherwise clean, conveniently located and friendly location. read more

Terrible experience. Will NEVER go back...they had me wait way too long for a simple #2 meal...whats the problem? Did you have to kill the cow first??? Incompetent to say the least read more

Ok so I stopped into McD's although I really shouldn't do this but I was really hungry. I put in my order which came to $10.62 and I handed the guy $11.00 which he put in the register, closed the drawer, AND WALKED AWAY. When I called it to his attention that he owed me change, he looked at me like I was from Mars and mumbled "oh sorry". The food at any McD's is the food but this was a new one for me. read more

Soooooooooo fucking slow here. Omg I went in the middle of the night and they took forever!!! I'm giving it 3 starts cuz the food was fresh and good read more

The cashier wasn't clear on my question. I asked her do i need to do separate orders (i was using the McDonalds app) she said no (turns out i did). Not a problem I tell her she over charged me, she apologizes gets her manager. The manager seemed to have a attitude, she was a short Latina lady and was VERY RUDE! I told her the cashier over charged me she looks @ my receipt & talk to the cashier (in spanish which I thought was RUDE). She comes back to me & says it's only 67 cents. I told her rude self SO WHAT ITS MY 67 cents SHE OVERCHARGED ME BY MISTAKE GIVE ME MY 67 cent refund. read more

i bought food from this mcdonalds on dec 26 and i specifically asked for a hot fresh big mac the manager lied said she fixed me a fresh burger the burger was a reheated patties , do not eat here and the pattie was old... if i wasnt too far on the road i would have went back and threw it at the manager , please do not eat this old food they sit all day n reheat read more

STAY AWAY! I usually don't give bad reviews but this place deserves it. This place is a joke. Went through the drive thru which tool 20 minutes. No ice for the soda. no ice cream, employees are rude and of course they messed up on my order. STAY AWAY from this McDonalds location. read more

This place gave me the McSquirts! Nice folks who work there but I just went threw 2 rolls of TP.

1. Wifi. I came for Wifi hotspot. It worked as expected. I am happy. 2. Soda. Firstly, self service exists. I prefer it. Secondly, soda machine includes many flavors. 3. Bathroom is unlocked. I am adult, so I expect access to the bathroom without "permission" from a worker. read more

My kids were hungry on our way home when we decided to pull over and get them something to eat around midnight. Using google maps of course, we ended up here. There was about two cars ahead of us but the line moved so slow. When it was our turn to order the lady took our order correctly though some items weren't available. Moving on to window 1 to pay, my SO handed the lady cash with exact change and needed to give back a few $1 bills. She must've counted our change like 5 times before giving it to him. Then we moved to window 2. The lady gave us our drinks first and our food took forever. After handing us a bunch of bags and saying everything was there, she shooed us off. Pulling up a bit in the 1st reserved area to double check our orders were all there. Not a surprise at all, they forgot my SO's breakfast meal. He had to get out and tell them and the guy says "Oh! She didn't tell you that we're still making it?" *sigh* Returning to our car, we waited. Then the guy whistles that his meal is ready and to come grab it. Anyways, we happily left the lot but GUESS WHAT! My kids were sleeping already. Smh. The food was warm and the fries weren't fresh. Only fresh and hot meal was my SO's breakfast. Lol. Please get it together McDonalds! read more

McDonald's - Burgers Near Me - El Cerrito, California

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Fourth time here and each time the fries have been cold and soggy- not fresh or remotely fresh. Second time the shake/McFlurry machine is broken. IMO, this location is not capable of providing the minimum level of service or quality that McDonald's advertises. Will not be returning to this location ever. read more