The drive thru line moved very, very fast! Also, the food was hot and fresh. I never have a problem here as the employees are very nice and happy to serve you! read more

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The customer service I received was very poor, and the representative was rude. I will never go back to this locattion

Horrible customer service. The girl taking my order was rude, talking on the phone while I was paying for my order. I was waiting for my receipt and she just told me to go pick up 2 with an attitude. I said next time please let me know instead of waiting for you, she said " I don't have to say anything to you"! I waited in pick up 2 for my food while other cars passed, no one was bringing my food, until I backed up and asked for my food, the lady I spoke to said, you passed us instead of stopping on this window. So instead of bringing my food, you waited to give the cars behind me their order? No wonder this place has a 1.5 review! I hope who ever runs this place, finds a better staff! There's no reason to have an attitude with people! If you don't like your job find one that you actually like. I will never be coming back to this location. read more

TERRIBLE Customer Service! 5507 S Miami Blvd, Durham/ Morrisville NC No acknowledgment what so ever of customer waiting to spend their money & order. Waiting to order over 20 mins. Customers were behind the empty restaurant to see if anyone worked there-- STILL NO ACKNOWLEDGMENT of customers. Very dangerous business structure. Funny enough, this business is surrounded by many OTHER fast food establishments that were thriving. I guess it's fair to say that the Owner of this McDonald is Not interesting in making money on his/her investment. This 5507 S Miami Blvd Durham/Morrisville NC should be investigated, monitored or shut down. No good for the community. read more

It seems like most fast food places suck now, the service is slow and awful. But I was impressed with this McDonald's. Fast and efficient service, late on a Friday night. And the fries were fresh. I guess they don't all suck. :) read more

I would normally never rate a McDonalds but I feel the need to due to how poor the customer service is here. They list their hours as 24 hours yet are closed late at night. If you go late and ask for food, they will tell you that "the system is down." I got the same excuse 2 nights in a row. And of course like every McDonalds, the ice cream machine is always broken. read more

Went to this McDonald's because they had the McRib, lol. Was surprised walking in and seeing it so clean, because from the reviews it didn't look promising. However, it was very clean and tidy. The order yourself screens are pretty awesome, no longer do you have to suffer a teenager staring at you waiting for you to decide what to order. Also, you just take a number card, enter it with your order, and they bring it out to you, down to the salt, pepper, and ketchup (except the sodas, which are self serve... I appreciate that). Our food was hot, the manager stopped by to see how everything was, and there was a guy floating around just checking to see if anyone needed anything. So, for fast food, A rate service. Thx read more

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All McDonald's are created equally, right? Not really -- never thought I would give a 4-star for a fast food chain but this particular McDonald's gave me a great experience. The folks who work here are positive and full of energy. I stopped in for breakfast and ordered a sausage gravy biscuit. It was actually full of flavor and reminded me of the good ole' days. The pumpkin spice latte was on point too. Impressive. Great location! read more

Ordered on the app and was given the wrong order. Brought order back inside and gave to employee at the front to get it swapped. MOD/different employee comes back and guilts me that they had to make the food twice (they could have just given me the correct order that was already made instead). Employee also tried to gaslight me into thinking I received my order the first time when I had not. read more

I was only able to state one item I wanted before the 16 year old child-man became impatient, telling me the total and demanded me to pull around to the window. When I pulled around to the window he handed the card reader and proceeded to scroll on his phone as if anyone was actually texting him. With that type of attitude and service, I'm sure he gets no buzz, just 1 star ratings in all aspects. read more

Sucks, understaffed, slow and rude to the customers waiting, all 30 of us. Been here 20 minutes now, will not come back to this location.

I don't know why they advertise this as 24 hours. They will literally let you sit in the drive-thru until you go away, even with the lights on and workers inside. The most recent time, they claimed to be "taking orders from the window" and were apparently making one order at a time before taking the next one. I left after about 20 minutes of sitting in line. Never seen anything like this place before, it's a bad look on McDonald's to have a place like this allowed to be open. read more

WORST McD I visited !! Don't even think of coming here. Service is the worst and forget about the quality of the food u donno when and what u will get it. read more

This is kind of a meek location. It should be named MeekDonald's. It's an adequate McDonald's where I used the Wi-Fi and got some fries in the middle of the night before Thanksgiving. The doors were apparently locked (boo) but the wifi still worked so I appreciated that. Not my lukewarm fries though. Barely ate them. read more

McDonald's - I need the mcD - Fast Food Near Me - Durham, North Carolina

Stopped here because I was in town for an appointment, and from the time you walk in the door it's just... dirty. There's wet floor signs out but there's dried dirt and mud and crumbs and trash on almost every flat surface. I used the bathroom and both stalls were gross and it looks like there's dust/mold growing in the grout in the bathroom. They definitely have not been deep cleaned in what looks like weeks. I love McDonalds for the convenience and the price, but there's certain things I can't deal with and that is basic hygiene and cleanliness especially in a food establishment. Especially during Covid, you would think management would make somewhat more of an effort to keep the place clean and healthy for patrons and staff. read more

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Ordered a chicken biscuit for breakfast on the way to work but when I got there, they forgot to put the chicken on my chicken biscuit.... read more

McDonald's - Chicken biscuit - hold the chicken - Fast Food Near Me - Durham, North Carolina

I live down the street so this is unfortunately my go to McDonald's. it's one of the most ghetto ratchet McDonald's I've ever been to. employees are rude and the night manager has one of the worst attitudes ever. as someone that worked at McDonald's for 5 years I can say it's not ran properly. how are y'all 24 hours but close to prep for breakfast? I worked at a 24 hour spot and when it was time for breakfast we just switched over there was no prep period. the teens during the day look like they hate life and just as rude as rude as the management team they work for. I understand not liking the job but it's still a job. if you hate it quit if you need it the cause of whatever the circumstances then suck it up and do it correctly read more

Clean and quick for my breakfast takeout today. The restaurant looked like it had been cleaned recently and the condiments area was clean too. While I had to repeat everything to the person who took my order (distracted, much?), the order was correct and assembled properly. read more

McDonald's - McDonald's in Durham NC - Fast Food Near Me - Durham, North Carolina

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Always the worst service here... 2nd time here in 3 months with a drive thru wait of greater than 20 mins. The GM here is a joke and should be replaced. Corporate MCDonalds should take this back and change ownership. Service should be a 0 but not an option! read more

Gross. Should be shut down. No one checks on their stores around here?? Order 10 chicken nuggets. They give us 8 in multiple boxes. Rude. Didn't speak. read more

Don't even know why I continue to try with this crappy McDonalds. Only went because my kid wanted the adult happy meal. Of course they had no boxes nor toys and instead of telling me they just gave me nuggets. Paid for the happy meal which was 2.00 more and of course they didn't give me the refund. And why do y'all keep that kid at the window handing out food when he DOES NOT SPEAK...put him on fries or sumn because his customer service sucks! read more

DO NOT GO HERE Got the order wrong like with any McDonald's. Food was cold and old even though it took about 7 mins to get to me. I say old because the fries were brown like they've been sitting out for a while. Nuggets were a dark brown and dry. The fries also looked like they were re-fried because they were brown and oily when I got them. Food prep stations are visibly dirty from the customer side of the counter. read more

McDonald's - McDouble, fries, 10 Piece McNuggets Meal - Fast Food Near Me - Durham, North Carolina

This place deserves to be shutdown. I'll give this place my full rating. This McDonald's is a huge negative number. 1 star is not worth it!!!! I went with my husband to this McDonald's and did a mobile order in drive thru. If a McDonald's is to even be considered "Fast food" it shouldn't take over an hour and 30mins to get anyone to even talked us about what is going on!!!!! On top of that it took three people to give us our full REFUND! Clearly we lost our appetite! Also the shift supervisor said direct quote "our shit is fucked" as a manager professional that's unacceptably unprofessional!!!!!! This happened at 5:30am to be exact while my husband was standing there trying to communicate. I watched and heard it all happened. While we we're at one of the windows getting our full refund, the same supervisor had told the drive through employee not to take orders for which he was reprimanded by general management stating " we don't make money that way" and "if you don't accept orders we don't make money." To the shift supervisor, this doesn't give any excuse you gave us as a customer for refusing to take our order which affected 10 more customers that left the drive through!!!!!!!! I question everything on this McDonald's and how it even operates as a fast food chain. This is clearly ridiculous with this worse experience I have to rate at most!!!!!!! read more

McDonald's - Refund recipe - Fast Food Near Me - Durham, North Carolina

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Drive thru and inside closed at 4pm on a Sunday. Worker over drive thru speaker said "we are only taking third party orders". This is not the first time we have tried to stop by for fries & a drink and been told they're closed at random hours of the day. read more

One of the worst McDonald's out there. Dine in on Jul 23, 22 @ 2:15pm no service, wait is 20 minutes. Terrible manager

We've been giving this location a try as of late and there's definitely been an improvement since the review I did a few years ago! I don't know what it's like with the M-F crowd, but it's pretty quiet on the weekends and the food is prepared well. The employees are friendly and making a very good effort at keeping it clean inside and out. I even saw a worker mopping the tiles outside the entry way! Nice! read more

Terrible service took 11 minutes to get a dang fountain drink and sweet tea. Employees didn't know how to use the smoothie machine. They were rude to a customer who asked for some fresh fries, an employee even taste the mad fries and made a joke about him. And yelling at each other rudely and loud. No employees had gloves on handling the food or fries. read more

Everyone who I've encountered that works here is very unprofessional. Talking on their personal phones while I'm paying at the drive thru window, cussing, no greetings or any communication at all it's just terrible customer service all around. Highly do not recommend especially if you're in a rush or want "fast" service. read more

Terrible, lazy staff. Order burgers with no onions or pickles, waited 15 minutes, still got onions and pickles because they don't cook fresh food for customers. Did I mention lazy drive thru staff member? Or maybe just incompetent? 8pm on. Feb 21,2023 read more

They are always slow and and the manger seems unconcerned about people waiting for their food.

Wow, just wow. No other fast food restaurant can say FU to the customer so uniquely. The term "I don't care" couldn't resonate any louder. Never mind the poor service. Dismiss the drive through orders being consistently wrong. But cap all that off with give me proper change after I pay with a $20 and you give me change for a $10 you claim I paid with. Just wow. You complain the the floor manager who claims they can do nothing. 8 hours later you call and talk to the store manager who can't do anything. Then you need to wait for the GM to arrive the next day to look at the video to verify the transaction. At this point calling the owner doesn't matter either. BTW name is Alex and number is (984) 233-6020. But even the owner won't bother calling you back. Inside the store waiting for orders you hear others complain about slow service and openly say no other McDonalds in the area has this bad of service. You stand there just as pissed off and can't help but agree. The only reason you bother to stop here is because you're trying to get to work on time and hope this time maybe they can get it right. But they never seem to disappoint. Burger King gets it. Even Sheetz which is basically grab and run self serve get it. So despite my preference, the value is no longer worth the aggravation. Congratulations Alex and McDonalds, you're FU is coming through loud and clear. Ignore the customer long enough and they will go away. You clearly earned this stellar review. Just Wow. read more

Ordered a grilled chicken BLT, fries and DC. Drove off, got back to hotel and opened my bag. My order was correct. Opened the sandwich and no bottom To the sandwich. Hey McD, do you have an extra bun bottom this morning? Check your order. read more

Worst McDonald's I've ever been to. The food I received was cold and not prepared properly. Although the food was terrible, it wasn't as terrible as the service there. The employees seem to slack off and blow many customers off. I think management definitely needs to step in. read more

Just had the worst experience for a fast food place. Went through the drive-thru with only a couple cars. No receipt, food not rang up correctly, and waited over 20 minutes. When we brought this up, the manager's response "I am sorry I just got here"... tried to give us our food without our hot chocolate after we waited extended period of time. we said the ham biscuit was suppose to have cheese, his response was that is not the way it was rang up" which I couldn't dispute because no one provided a receipt. Went inside for a moment, no lines, not crowded, so no explanation why drive thru was so disorganized. No offers to make amends for such a poor experience only excuses. read more

Does not follow instructions and gets orders wrong. Food was cold, and workers are not pleasant. I'm not a major fan of the franchise, and this experience solidifies why. I asked for an egg and cheese, since I'm pescatarian, and they gave me ham and cheese. I called to give them a chance to correct it, and I didn't receive an answer. read more

Went through the drive thru about half hour ago and ordered a couple fish filets. After the person tried to charge me double a couple times, she finally figured it out, so I pulled up and paid. Went to second window where I received food in about 2 minutes which is a record for this location. Probably should have known then something was up. Get my food and drive home. Pull the sandwiches out of the boxes, and the bread was as hard as rice cakes, both sandwiches. Now normally I would just deal with it, but this was the second time this week that I had an issue so put my shoes back on and drove back to the store. When I went to the door, it was locked, (at 7:30pm, really). Anyway the girl that gave me the food at the window opened the door to let me in, but never asked me what was wrong. Once I reached the counter, no one still engaged me so I finally just said that I had recently come to the drive through and received food that I couldn't eat. One of the girls walks over and takes the bag and when I say what the problem is, a couple of them started laughing, then on of them yells to someone to make two more fish sandwiches, to which I responded, that I didn't want anymore, I wanted a refund. She then tells someone, "he wants his money back." I can't see who she's talking too, but in a few seconds this lady I assume is the manager walks up and never addresses me at all. She just starts pecking on the register and after about 20 seconds of this, she turns to one of the other girls and asks what I had. Now I'm standing her with the receipt in my hand, and she's never looked up to even see that I have it. I finally said, "I have the receipt". She takes the ticket and continues with the register pecking and give me a refund. At no time did this person say I'm sorry for the inconvenience, or sorry for the piss poor service. When I asked for a corporate phone number, everyone played dumb, but I will contact their offices. Customer service at this location, non-existent. T. Morgan read more

this is so nasty it was awful me and my family were going to order caramel frappes and they told us that they could only do 2 caramel and 3 mochas because they ran out and these don't even look like frappes it tasted like dirty water. DONT GO HERE! read more

I WISH I CAN GIVE THIS ZERO STARS. Never have I felt this more. The service is slow, unkind, and frustrating. I eat at McDonalds often (like every week often), and this place is by far the worst I've ever seen, that means alot because I live in New York City. Drive through is backed up, promotions not kept, store is filthy, they blame their problems on the "other shift." I saw a commotion at the counter and I asked if there is a problem before I ordered, the manager waived me off to use the kiosk and walked away like a big "screw you" gesture. Seriously disappointed that McDonald's lets such a franchisee operate. read more

NOT 24/7!!!!!!! I have been to this location numerous times between 2am and 6am and EVERY time they refuse to serve me because their "system is down". I don't understand why they would take their system offline during this time as 2-3am is the best time to get people coming out of bars/clubs. They should not advertise that they are 24/7 when they are clearly not. read more

A very frustrating experience. My wife and I went to this McDonald's to have breakfast. We ordered a sausage biscuit and an egg McGriddle meal plus orange juice, a medium coffee, and a small coffee. The food took quite some time to be delivered to us, and we saw other people waiting excessive amounts of time for their food. When it was brought, it was missing my wife's coffee. She then discovered that the orange juice she ordered was missing as well. We asked a female employee on two different occasions to bring us these items. She said she would, but failed to do so both times. They evidently were short-staffed. A nice young man at the cash register seemed to be doing about three different things at once, trying to help the restaurant work as it should. In my opinion, they should have locked the doors until they got their act together and caught up with their existing customers. In any case, it was a dreadful, stressful experience. read more