I ordered a few milkshakes yesterday and 2 of them were the wrong size. I called them just to let them know. The person who answered the phone put me on with the manager (I believe, or assistant manager). His name is Warren and this was at the Duquesne McDonalds. He immediately said to come back that day or the next, and he wld make it right. We went back and he ended up making everything right. We had the receipt so it was easy to see the error. What a breath of fresh air to have someone correct your order, without a question...other than the receipt. He (Warren) did it with a smile on his face and was so so pleasant. So nice and so different than other places (I wont name them), who constantly mess up orders and either dont fix them or do it with a major attitude and disgust on their face! Thanks again Warren! Much appreciated! Stacey H. read more

Do not go here at all costs!!! I placed a mobile order and went to pick it up. It states this is a 24 hour drive thru, The employees did not say anything on the speaker upon pulling up. I drove to the window and they looked at me and absolutely ignored me!!! They also ignored another car who was even banging on the window. They had their phones out and everything. No one would even speak to us or acknowledge us. It was after 10 at night. There were people in the lobby goofing off and 2 people playing with a basketball out front of the location. I try to call, no answer. I couldn't cancel my order on the app. Please give me my refund!!! And close this business down if you aren't going to have reliable customer service. This was my worst McDonald's experience ever. It felt very unsafe and very unprofessional. read more

So slow....drive thru line is like a snails pace....do better.... You get a ton of business from Kennywood...you could be much more efficient...waiting in line 20 minutes for just to order at the speaker...Ray Croc would roll over in his grave read more

Service is very slow - took 30 mins to get 2 Oreo mcflurries and a sprite. View of the kitchen from the drive through window looked messy and needed cleaning. Seemed like it had the worst staffing issues I've ever seen. read more

Just updating review with pretty much same complaints. Don't know why they went to the trouble and expense to tear down the previous building just to put up a terribly unappealing looking building in its place and have awful service, consistently so. Staff continually ignores drive thru lane 2, servicing lane 1 over and over while customer at speaker in lane 2 waits. If it is too difficult to manage (or if it is broken?) Then put up a sign saying so and just service lane 1.... Sigh.... Let's not even go into depth about service wait time at this locale. Everyone reading this review is already aware... nuttin' new there! read more

If I could give the business negative stars I would. Firstly the business franchise owner terminates the ability to use the McDonald's app after 7pm. I know because I went through the drive thru after 7pm & couldn't use the app because it stated that it was offering the breakfast menu & the employee stated that the owner turns off the use of the app after 7pm. I ordered earlier via the McDonald's app the next visit, elected to pick up inside & found that my order was wrongfully given to a doordasher. Patiently waited for the order to be remade, only to find out the big macs were made without sauce & one big mac didn't even have meat on it. Not to mention the fries weren't fresh. A $34 order & a complete waste of time. No compensation given. Gave this particular McDonald's one more chance today because I really wanted some oatmeal on my way to work & didn't have time to make it, only to find out that it was made incorrectly and did have the included diced apples and maple sugar topping on the side. This McDonald's is poorly run and should definitely be shut down!!! read more

Three cars ahead of me at the drive thru, no one taking orders. I waited 20 minutes and only 2 people ahead of me had orders taken. They would take one order, and then stop for like 5 or so minutes. The dining room was closed, what a joke. Should be ashamed of the employees at this location. read more

Me and my boyfriend came over after Kennywood, waited in line at the register for about 10 minutes with an employee coming and going from back of house without helping us. Used the kiosk and pressed pay with cash and still no one came and rung us out. Waited another 10 minutes to just standing at the register to pay, I said can I get some help over see and no one came over to help. Say down for 5 minutes and my boyfriend waited until almost 3pm to pay. Only ordered a chicken nuggets meal with a coke and a basket of fries. Finally got food at 3:26pm. Was given Dr Pepper instead of coke to drink read more

Pulled into the outer drive thru lane - I was the only car there. Waited 3-4 minutes. Nothing. Another car drove up into the inner drive thru lane. They got their order taken. Another car goes thru, they also get their order taken. Finally, an employee takes my order. I attempt to order the chicken nuggets basket with fries. The employee goes "WE ARE CASH ONLY". I said ok. Then I was asked to repeat my order. Then the employee goes "ok well I don't know what you want because fries come with that." I said I want the nuggets and basket of fries as it comes. Then I guess she understood. I pull up to the first window. There's no one. I wait 4-5 minutes. Not a soul in sight. I pull up to the second window. No one to be seen. I pull over and attempt to walk in. Doors are locked. What in the world is going on at this place? 0/10 do not recommend. read more

Horrible. Ordered curbside and the sandwich was missing! Went in to ask for it and the line was so long and people had been waiting 30 mins + already. My time is too precious so I just left, but deeply unsatisfied. No one was at the register to help anyone. They give attitude if you ask any questions. Bad bad service never go here ever!!! read more

I think you may need a bit more area for customers waiting for their food and your business needs quicker service so people don't have to wait a while and you may need more bigger customers tables for larger parties. Also no hate this is my opinion! read more

This was as close traumatic as going to a McDonald's could possible be. We waited for over THIRTY MINUTES. THATS NOT AN EXAGGERATION. Only for our food to be handed out to the wrong person. on top of all this, the lobby was closed, so they didn't need to have anyone at front counter. read more

It is 1 star for a reason. Do not go here unless you literally have 45 minutes to spend in line only to have your order given to you incorrectly. McDonald's absolutely needs to either train the employees at this store or shut it down. read more

slow service when busy kiosks fail in receipts and workers call up numbers stores close by accidentally. all the workers only use one computer screen even though they have 4 . food didn't get order and it you say you put eat in sometimes workers can't read any only one line and work stupid slow maybe I can get famous chef and restaurants feedback . read more

the worst McDonald's I have ever been too in my life of existence, please everybody don't come here I was in line waiting for a half a hour smh And not to forget I ordered a Big Mac and quarter it took 30 mins for bad customer service , managers not doing there job by maintaining the floor making sure employees are doing there jobs , everyone joking around instead of making food so a disgrace place to go read more

22 min in the drive thru, food is always wrong and most times cold. App doesn't work at location, doors are locked so if your special needs and you want to get food here you can't. The drive-thru is filthy. Go anywhere else but here. read more

First time since new build since I wanted to wait a few months to get the kinks out. I arrived at 6:19 am on July 11, 2021 and thru ordering speaker I was told we are not ready yet, please come back in 10 minutes. I was like HUH, so I did come back at 6:30 am and ordered bacon n egg bagel, sausage biscuit and 2 plain large coffee's. I was the only one here, the first in line. At 6:32 am I was told park all the way upfront, ok piece of cake. 5 minutes goes by, no food. 10 minutes goes by no food. The young females says sorry the bagels are taking long to toast ( Ya right,) Now 2 other car's behind me are getting food. 6:44 am finally get food. Guess what, this place is still the Slowpoke-Rodriguez (cartoon character,) of slow food. The female was super nice, I should have got her name to give her prop's however, on top of it all the waiting, I got a sausage mc muffin and not sausage biscuit. ( why complain when I already waited 14 minutes and first in line.) Oh well.... Still Hit or Miss. read more

Remodeled store, looks nice, BUT... still the slowest fast food. It's under its sister stor at the Waterfront, Homestead PA. They have been closed at 7.05am, it's now 7.30am and at 6 mins, still third inline. It is POOR service that is hurting th reputation and stock of McDonald's. NOT the menu, not the economy- service read more

Food took forever,workers walked by not asking no one if they need anything and the worker asked another worker for a joint right infront of all the customers read more

Back at it again with the bare minimum. Ordered 3 basic meals, nothing complicated. Instead of just handing me my food through the window, i have to pull around and park. Brings out wrong food on the first attempt. After 5 minutes. No napkins, no straws in bags. 2/3 sandwiches were wrong. What does it take to just go to mcdonalds and things be correct? Its like they are trying to get shut down. I'll give $100 bill to the first employee here to give me a pleasant experience. Just close this location. These people do not deserve jobs. No point in even ordering what you want cause theres a really good chance you wont get it. read more

We got shareable menu but only one of nuggets pack was fresh rest of it was old. i tried many places but this one was odd. Only coke was fresh lol. thats so sad. they dont give attention to freshness... not recommended read more

"Not good" is an understatement. Earlier today we started out in the drive thru, but it was taking so long (and nobody was moving) that we ended up parking and going in to order. Once inside, it took 45 minutes to get our food, which was surprising since most of it was cold. We ordered "to go" and realized half of the food was missing when we looked in the bag once back in our car. When I went back inside to let them know they forgot several of the entrees, they insinuated that I was lying about not receiving everything. My wife stopped eating her burger because it tasted like chemicals. Four hours later, she ended up with terrible food poisoning. Between the slow service, rude employees, and food poisoning, this is the worst experience I've ever had at a McDonalds -- or any restaurant for that matter. It's shocking that this place somehow manages to still operate (and I'm using that term loosely here). I can't imagine how it could have any return customers, let alone how it could pass a health inspection. read more

Change the online hours--not even close to 24 hours. They barely function for normal business hours. Though they're closed, every light is on, the drive thru lights on. IF this is due to understaffing, you need to figure out a better way to communicate that. read more

I wish I could give this McDonald's 0 stars. Don't waste your time. I arrived with a Jeep full of hungry kids ready to eat. We went to go inside and the doors were closed. This was at 6:30pm. I called to ask why when the door clearly says 11pm. The manager was so disrespectful and mean. Absolutely disgusting the way he spoke to me. He could have said something like "I'm sorry I'm short handed." Anything! He talked down to me like I was trash. I left and will never come to this place even if I'm starving to death. Stop hiring children as "managers" read more

Charged 40 cents for sauce and the manager was yelling at the employees and customers. Gave me flat sprite and had to wait nearly 40 minutes for food. Definitely wouldn't recommend. read more

Terrible to their customers. Manager and employees have no people skills what so ever. Very rude! Waited 1 hour and never got our food. Was treated like trash. read more

Would rate 0 if I could. Placed an order on the app today & it's only 6:30pm at this point and nobody is working the drive thru. Parked in front of the building and the doors were locked. Could visibly see two employees hugging & flirting with eachother, one of them was wearing the drive thru headset. Went to the Popeyes and noticed that cars were going through the drive thru again, finally got someone to help me and they said that my order wasn't there, even though my card was charged for it. read more

Worst McDonalds on the face of the planet. Service is slow and inaccurate. I think I waited 10-15 mins just for a McDouble. Drive through is nothing better. Avoid at all cost. read more

We got to the drive thru line at 8:00pm. At 8:15-8:20pm ish there was a worker who came outside telling every single person in line to leave because they said they were "done" for the night. If the place is understaffed they must vocalize that, but every where says that the location is open until 11pm for dine-in and 24 hours for drive thru. If that's not the case then that must be fixed! We waited in line for 15-20 minutes for no reason. read more

I do not usually rate fast food places. This is definitely an exception. Supposedly understaffed with 8 workers... Refused to open handicapped entrance due to this for a woman with a full leg cast and crutches, who was clearly disabled. Lady waited for 30 minutes before struggling around to the other entrance. Besides this, the visible part of the kitchen was horribly dirty. Piles of trash bags blocking back door. Flies EVERYWHERE behind counter. This was definitely not a very busy time. I really hope management sees this and takes note. read more

McDonald's - a man working in a kitchen - Coffee & Tea Near Me - Duquesne, Pennsylvania

I was going to give this a 2 star since I have visited here before and inside was not terrible. However I can't remember the last time their milkshake machine was running and that was the case today. Ok so I then order a blue slush drink for my son. After waiting a ridiculous amount of time at the drive thru the drink was already melted and was drinking pure sugar water. Highly disappointing. read more

I thought the Waterfront one was bad, but you guess take the cake. BY FAR the WORST mcdonalds ive ever been to. I come to this one more often than I should , and every single time I come here its full of incompetent ghetto ass people who have no clue on what theyre doing or care about what theyre doing. i diddnt tell your misterable self to work a mcdonalds so dont take it out on my order. the order is consistantly wrong , cold/old , attitute through the speakers & give the wrong change back all the time. it takes 45 min to get your food if you have the patience to wait that long, which most people here dont. for every 10 cars that come through the drive thru, 7 of them drive off before they're served . absolute garbage place to go. i recommend any of the 15 other places next door to it. ghetto asf. read more

Absolutely horrible...has to be the worst McDonald's in the area. Trash left in bags behind the back door when the dumpster is feet away. No milkshake machine we were told...or it's always broken. This is a very busy location with Kennywood park next door...poor business and service. read more

McDonald's - Back door. - Coffee & Tea Near Me - Duquesne, Pennsylvania

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This McDonald's got me FUCKED up. Never open, lets customers wait in line for over 20 minutes, not too mention also RUDE to customers that WAIT 20 MINUTES. Go somewhere else. This place deserves to be shut down. read more

Looking for the worst McDonalds ever? Look no further then the "Kennywood" location. Not only are their employees for the most part rude and miserable ( there are 2 employees at this location who are decent people [run before they destroy you like them] that I have come across), but the food itself is not edible. They burnt not 1, not 2, but all 4 of my breakfast burritos! That takes microwave talent. Plz save yourself the time and aggravation and either go to a different McDonalds ( no problems with McDonalds themselves) or eat at a different place near by. read more

You know it's bad when a McDonald's gets a 1 star review...I mean, seriously: none of us expect anything fancy when we go to a McDonald's. The whole point of going to McDonald's is indulging in some not-good-for-you food on the go in your busy life. In my case, I just wanted a small meal/snack that wouldn't cost me as much as the stuff in Kennywood would. I hadn't even eaten at a McDonald's in about eight years or so. And I quickly remembered why! Forget the fact that McDonald's food isn't great. We all know it's not great. The problem here is that they added insult to injury by giving you the worst customer service ever in addition to not so good food. For starters, I quickly discovered that the drive-thru here is the ABSOLUTE slowest line on planet Earth. You certainly won't be getting any fast food here! Then, once I FINALLY placed my order, and finally got to the window to pay (because of course I spent a lot of time waiting for the people in front of me to even get their orders), a young woman took my card, swiped it...and didn't say another word. I waited thinking she was printing a receipt - nope! Eventually - after whipping out her phone and sending a text or two - she realized I was still there and told me to go to the next window for my food. Whatever, I figured, forget the receipt; by then I was pretty sure she had moved on to other orders and couldn't print my receipt anyway. On to the next window, where I was given my food and drink...and I proceeded to quickly discover they gave me no straw and for some reason, layered my Big Mac as such: bread, bread, patty, patty, bread. ...seriously, how does one even mess that up? I give one brownie point because the fries really were actually pretty good...but they were not worth the wait or trouble. I concur with the other reviewers: skip this place. Completely. Just keep driving. Anywhere else is better and less of a waste of your time and money, and the people here are so slow that you'll spend more time waiting for your food then you will eating it. read more

If you're interested in watching the speed of sloths working then by all means come here. Sitting in drive thru while workers took their time to SLOWLY gather orders while on their phone is a bit ridiculous. read more

By far the absolute worst Mcdonalds in the World. You can pretty much rest assured that, after your long wait in the drive thru, your order will most definitely be wrong. Calls to the owner go ignored. Rice Enterprises own a majority of the McDonalds in the South Hills. They have all gone down hill in quality, service and cleanliness. The owner has to be the problem. read more

They can't even get a simple order right. The person taking the order was in such a hurry for the end of the order it was like it was a inconvenience to him that I was ordering. Then they tried to give me the wrong size coffee then when I get home I find that they did not put the egg on my McGriddle. read more

U guys say your ion 24hours I get there your closed even when the restaurant is open u can never get anybody on the phone