We have been using this McDonald's since October 2017. When we first started going I found the staff to be rude and unable to get an order correct. It's now June 2018 and the past 3 months have been amazing, food is prepared fast, accurate and fresh. The people working the drive thru have been very polite! Especially April, she will make you start your day off great! I have to say I have no complaints! Loving the changes made and the positive attitudes! Keep up the great work! Plenty of parking. I always use the drive thru so I can't speak for the inside area. Reasonable price for fast food. read more

Very disappointing experience. I arrived before closing and placed a mobile order, but they never made my food and told me to cancel it. They purposely delayed me until after midnight, then gave me a handwritten note saying I showed up after they closed--which was not true. Poor customer service and completely unacceptable. I will not be returning to this location. read more

McDonald's - They purposely delayed me until after midnight, then gave me a handwritten note saying I showed up after they closed--which was not true. - Burgers Near Me - Dover, Delaware

I wonder if this McDonald's is capable of getting an order together without missing items. I wonder if the staff can read and count.

This McDonalds is the worst. The orders are always wrong or they short you. and dont get me started on the "Pull around and wait" Just go to the other McDonalds. Its worth the ride. read more

A amazing hard working manager who is hands can solve his staffs inexperience and the challenges of being young and a victim of not being able to process small insignificant issues about placement of food item in a bag with out being overcome by anxiety is the most patient and nice person on god's earth is Mike. He doesn't stop working to overcome the obstacles before himself with a charter of values principles and kindness to his customers while he is encouraging and giving every employee 100 percent efforts to make them a well rounded employee ..He is an exceptional human in my eyes he's an amazing person ! read more

Fucking terrible service, waited so much longer then I should have, workers acted like they gave less of a fuck, people were upset, kiosks printed no receipts, had my family bitching at me for taking so long due to the shit service, JUST TO FUCK MY ORDER UP!! It's really not that hard, Grow up read more

I occasionally pick up a sandwich here as it's near work and I frequently only have a few minutes to grab a bite at lunch. This particular McD's used to be somewhat better but after a recent remodel it's really not good anymore. Not sure what happened? Maybe they had to hire new staff after being closed for a few weeks. Nothing is hot, fries taste weird, sandwiches are also not right, and after 3 tries, I'm out. Twice I got stuck in the drive-thru line with an inexplicable delay (there are places to park people for orders that take longer, so maybe move them along?) You can't escape the drive thru easily if you have to bail because you're sitting there but your lunchtime is over and you have a schedule to keep. People I work with say the same, it's not good any more. It's gotten pricey as most places have, but if it's McD's you don't feel like spending close to or over $10 to eat because the food is emergency food, not good food. read more

Placed an order on the app at 10:16 on Sunday, the 28th. 4 drinks, 4 sausage Mcmuffins with egg and 2 hash browns. Pull into the driveway at 10:25 and fog through the drive thru- there are 2 cars waiting for their meals in front. They give me my drinks, tell me to pull in front. 10 mins later a guy comes out and my order is wrong. Wait - decide to go inside and it isn't busy. 10:56- they hand me my order (after waiting and still haven't gotten my order) and it's wrong. 3 sausage egg mcmuffins and 1 sausage biscuit. Hash browns were in there. I'm done with mcdonald's. After the Mother's day screwup at the 915 Dupont one- this is it. How difficult is it to get it right? And 3 people were working and others were just standing around‍ read more

Horrible customer service. You will be waiting for your food for at least 20 minutes at a given time.

So far I've never waited longer for food. Been here 26 min to get our food. About 3 offer families waiting as well. Then they tell me no iced coffee. Machines don't print receipts. So got no order #. Although we put in a tent # with our order. Like I said never saw anything like this. Drivetrough seems to be moving pretty good though. read more

Restaurant #11322 The food is usually good,hot and right BUT the sandwiches are almost always half on and half off the bun! Very hard to deal w when in a hurry for lunch..But the people are very friendly and Joey keeps the place SO VERY CLEAN when he works. And Joey is a very nice guy who always has a smile for everyone! He makes our day when we stop in on our lunch break!! read more

Super slow service. Usually get the orders wrong. Long wait times. Worth driving the extra miles to go to a different McDonalds.

Fast food. Always hot and fresh. If it isn't, the manager will make sure you will be pleased before leaving.

If I can give zero stars I would. Last week we waited for over 15 minutes for our food. We asked the employees about the order it gave us nonsense. We ended us receiving nothing except for my Diet Coke. They told us it will automatically refund our money, IT DIDNT. I AM NEVER GOING TO THIS MCDONALDS AGAIN! read more

Horrible workers! I placed my mobile order and was curbside at 5:33pm. After 30 min I went inside and order was still not ready! Some was bagged and young lady started to finish the order. I asked why was this not done and why did I wait 30 min! She didn't know and I asked for the manager. The young lady gave me the two bags of food. I asked the manager why I had to wait 30 min and why I had to come inside and why it STILL was NOT done. She said it just came up on the curbside screen and nothing she could do. I said that is a lie as I placed it at 5:33pm and it's 6pm. She said again nothing she could do as it just came on the screen.......so she lied again. I said well I haven't even gotten drinks! She got the drinks which consisted of 2 trays. Mind you I have two big bags of food and two big trays of drinks. I asked for a receipt and she said no..........she could give the print out. I looked at the curbside ticket print out and guess what the time was 5:33pm!!!!!! So she lieddddddd and didn't care. Said nothing she can do. Kicker was NO ONE helped me out to my car with all the items!!!!!!! And worse yet when we got home my daughters 10 piece nuggets had a crumbled up wawa recipet inside........SOOOOOO GROSSS!!! WE WILL NEVER GO BACK TO THIS LOCATION! read more

We had a very nice experience here at this McDonald's location . Our son had an appointment near by so we stopped in for Breakfast. Staff was very friendly and courteous. Service was excellent very clean . Food was really good. Definitely recommend read more

See all

This is not a food review but a review on an outstanding manager. My 86 year old dad was sick & we pulled up to McDonald's to help him clean up (we were traveling not near our home). The manager noticed & provided a bag & paper towel. She was so helpful & very kind. Kindness goes a long way in our mind. Thank you read more

I love mcdonald's! It is so cool and tasty It also has mostly great sanitation!I also adore the new shamrock shake!Id go here every day !rock and roll mcdonald's! read more

Awful service, unreasonably slow wait time Employees spent too much time chatting w friends than actually doing work read more

As I write this review it is a personal reminder of how much I disdain drive thru's! So I order a smother, 2 small burgers and fries. As a person who used to work at McDonalds for yrs I picky to the point where I want my fries fresh. I never go by their word telling me its fresh and I make Mcdonalds make me new fries, simple request right? Well this time when they give me my order I try ny fries before driving away like always only this time they were cold, so I'm like ok maybe the mixed it already made fries, not what I wanted but ok let me try one more and if its hot no harm no foul I'm on my way, the second fry is cold as well. So i tell them I want new fries as they werent fresh and they start arguing with me that they just made it, and I told them they weren't and I wanted them to make me fresh fries again. The manager asks me to pull up and because there is no line at this time I declined and told them I would wait for my new fries at the drive thru. They then take those fries and I assume they are going to honor my request. After waiting 10 minutes police show up and tell me I gotta leave or they gonna arrest me for disorderly conduct and like what in blue hell. So I got robbed for my fries cause they didnt even give me a refund. So tomorrow I'm going after McDonald's and I'm going to make sure this manager gets fired because this is terrible service and uncalled for! Worst service I've ever received read more

Horrible service. Ordered a 1/2 pounder/small fry @ drive-thru. I was asked to pull up with another car and told it would be '2 seconds' because she didn't want to let her timer run over. FIVE minutes later they gave my order to the other car. He took it back inside, then the employee came out and tried to give me the same bag. When I told her I didn't want the same food that a stranger had handled, she started cursing and took it back inside. I had to go inside to get my food to make sure I didn't get food that some stranger had pawed through. Customer service is horrible and employee was incredibly rude. The manager said they were making fresh food for me, but the fries were cold, so that was a lie. It took 15 minutes and getting cussed at to get 1 quarter pounder and 1 small fry - ridiculous! I will never go to this location again and recommend no one else does either! read more

Rally slow service inside and my sandwich was falling apart. On a good note the tea was good.

Here almost weekly and no issues with the drive-thru but ordering inside has been a challenge. I get focusing on drive-thru customers but last night was really unbelievable. I placed my order (no issues) but then had to wait at least 5 minutes or more for French fries. In that same time there were at least 4 or 5 orders of fries prepared for drive-thru customers while my sandwich sat there getting cold waiting for a new batch of fries to be cooked. Then when the guy working the eat-in register asked for my fries, he was ignored and was instead instructed to go in the back for more happy meal toys. While others did nothing. And finally the poor guy had to walk over and get the fries himself because the keeper of the fries just continued to ignore him. And all this still while one or two others just stood around. I drive long distances and this is place is convenient for a restroom break right off Route 1 but next time I think I'll use the restroom and then get back in the car to go through the drive-thru! read more

Did not like the computer ordering machine as I far prefer to order from a human being. Two fish filet meals and 2 kids nugget meals took 15 minutes to come out and there were only a handful of people in the restaurant. It did not seem like things were organized or efficient in the back. Kids drinks and toys were missing. Nakim was so helpful and did a great job helping us get everything we needed. He was friendly and made our experience better. read more

I had to pee from a long road trip and the manager let me in despite them being closed for the night.

You'd think, a multi millionaire company, would be able to get something right... right? So why is it, that I always get the wrong fucking order everytime I come here. I'm hungry. I wanted my food. Not someone else's. My own. That. I. Paid. For. Please, if you believe In jesus, stop messing up orders. PLEASE. read more

I filed a complaint with McDonald's corporate and they had the franchise owner contact me. The owner stated that a service counter employee called out that morning and they were short staffed. The owner sent me a coupon for a free extra value meal. I am satisfied with the companies response. read more

Still the worst fast food restaurant in the area! I arrived at the drive-thru on 1/16/21 and was told to please hold. After waiting a bit, another vehicle arrived at the other lane, ordered, and went ahead of me. REALLY? I was already running late for work as it was and could not wait any longer so I left empty handed. I called the store and spoke with the manager. I asked for the franchise owners contact information but was told I could "contact corporate" but they would just refer me back to her. So, the same result, NOTHING! Avoid this location unless you're really desperate for McDonalds. read more

This McDonald's is a pretty decent one. If you go during the day, most of time you'll have April taking your order and she is fantastic. She's very polite and always has a smile on her face. I've been to this one many times and she's taken my order at least 20 times since I've moved to Dover and she is wonderful and consistent every time. The food is warm and they never skimp on my fries like other McDonalds do. I've never had one bad experience here read more

The staff were exceptionally kind, patient, and very helpful during my time there. Since fast food is predictable in quality and taste, the strong effort in customer service is what made it a very enjoyable experience for us. read more

I understand that lunchtime is busy in your drive through, so I didn't mind waiting a little longer than usual. However, when I get home and find my burger like this...sloppy, smashed, and plain unacceptable. read more

McDonald's - a hamburger with a face on it - Burgers Near Me - Dover, Delaware

Very clean. Very fresh food. Great customer service. Much better then the last fast food place we walked out of because the bathrooms were so gross. Nice to see someone actively cleaning the dining room all times. The management here runs a great crew! read more

The employees need to get their attitude in check. Work is work, either do your job you're getting PAID to or find a new one. No sense being rude and bitter to polite customers. Hiring manager should really do their homework upon hiring. read more

Only been once but a poor experience. Cold food, incorrect order, and multiple hairs in our food. Like the Golden Arches but won't dine at this one again. read more

this restaurant is not open 24/7 like it says it is. its only open after hours on friday going into saturday and saturday going into sunday.

Very clean inside. Fantastic, friendly service which goes a long way! Our sandwiches were well-constructed, fresh, and delicious. This is the best McDonald's ever! read more