Quite possibly the worst service I've seen in quite some time. Not only did take over 5 minutes just to place my order (and I was at the front of the line) but no one bothered to acknowledge that I was waiting. When I finally placed my order, the kid taking the order was poorly trained, did not know how to make change. When he asked for help from the manager, she obviously has no customer skills or training because she not only did not speak or look at me but when she went to the back office to get change, she took 5 minutes to casually talk to another employee rather than bring me my change. I was in a hurry and she gave no apology or acknowledgement of the lack of respect or courtesy toward a customer. When I tried to speak to her, she refused to talk to me and made a point to turn her back on me rather than try to offer an apology. She doesn't care about her job and this restaurant shows in its uncleanliness, disorganization, and terrible service. McDonalds could take a look at Chick Fil-A to see how to run a restaurant and provide awesome service. This McDonalds doesn't get it!!! read more

McDonald's - This is an example of a manager who doesn't care about customers, lacks any customer service and could care less about her job. - Burgers Near Me - Discovery Bay, California

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Just read the reviews & completely agree! I thought I was maybe being too harsh but it turns out i'm not the only one who thinks the is the worst mcdonald's i've ever been to down to food preparation and staff. Not a single person greeted us, just took our money and gave us our food. Not only that but I suggest getting new speakers because I shouldnt have to say "That's it," 4 different times. Worst service i've ever received. Epitome of awful people. read more

If I could give no stars I would. I suggest to not go in the morning, as the customer service is horrific. The woman who usually works the second window won't even give you a chance to say hi before she throws your bag at you and slams the window without saying anything. Then refuses to let you speak to a manager. Then when you go inside and the manager tells you your not welcome there for confronting their terrible customer service! I've reported them to BBB. read more

Friendly drive through......Staff were actually in a good mood at 6am....Food was hot and our frappe was really good......Prices are a little higher than ours in Fremont but overall a good experience read more

Had to give one star because I couldn't leave it blank. I'm not one to bash a business but I had to leave a absolutely horrible review because of my constant problems with this place. I mean the people who work here are awesome but I see why they work for McDonald's because they can't get anything right. Every time we eat here something is either missing or completely wrong never get fresh fries or any sauce with your nuggets. Horrible horrible place to eat. Save your money and go get some real food at the Safeway. This is really hard for me to leave this review because it's really the only fast food within 10 miles and not much to compare it to but this place just sucks read more

I've eaten here a few times. Usually when everything else is closed but I will say in a pinch Mcdonalds is definitely a better choice than alot of other places. read more

I wish I could give negative stars here. Anyway, you never know what a person is going through and this establishment simply CANNOT GET ORDERS CORRECTLY. I have to drive 2hrs everyday to & from work and this McDonald's location is my only quick choice for lunch. Due to covid19 you order at the drive thru but you wait for your food to be delivered to your vehicle. There's only 2 parking spaces where you wait for your food. Tell me why I wait 20mins to see the other driver get my food items and obviously hands it back to the employee because it's not theirs. The employee proceeds to walk back inside and I think to myself, they're making my order once more since it's been handed to the wrong hands/person. I walk inside to ask about my food and THE EMPLOYEE WAS EATING IT! I had no time to argue because my lunch time was clearly over. I was given an apple pie and that was it. Thanks A Lot. Please care about your job or leave it. read more

This place never really gets your orders right. I usually like my burgers without anything on them especially sauce, so I order plain. You always have to check your order here. I'll stop in the parking lot before I go home to check if they got it right, usually they didn't. When I've ordered plain before in the past, they have slabbed a whole lot of sauce on my burger, and there is nothing more unappetizing than biting into a soggy burger, where there is more sauce than anything else. Also I remember one time me and a friend went in and ordered. I ordered first and then he did. So I was waiting and they called him first, and he finished eating before I even got my food. I had to go back up and ask what the deal was. They had forgotten to call my order out and it was sitting behind the counter. The lack of caring, customer service, and having to double check your food makes this place a drag to go to. My best advice is go somewhere else, Brentwood has better choices and it's worth the drive. Pros Usually fast Only fast food between Stockton and Brentwood Cons Always mess up the order Ice cream(milkshakes so on) always come out soupy McDonald's has gone up in price better deals else where read more

I come here on a fairly regular basis, not sure if it's because I go through the drive thru as opposed to inside, but I have NEVER had bad service from this location. There are only a few people that work the drive thru, and I could probably name off all of the employees here I have dealt with and deal with on a regular basis but regardless they ALWAYS have smiles on their faces, ALWAYS get the orders right, which always contain custom items, I'm always greeted, always thanked for my business... Sometimes I have to pull around to the front for them to bring my order to me, and havent figured out why it happens when it does... And also due to the salt shortage I have noticed that sometimes the food could use a little salt, but otherwise I have never run into the issues other customers are apparently having at this location. read more

There service was good but the dudnt season there Frys and they gave us flat sodas twice

Terrible terrible terrible 3 out of 4 times my order is wrong. Wrong food, missing something. Today I order a black coffee and they gave me a coffee loaded with cream and sugar. Since when did they start mixing the cream and sugar in our drink. I think this was an employees drink and they gave it to me. WTF!!!! read more

Yesterday 10/31 at about 8:40AM I used my credit card here and 2 hours later someone was using it to make online purchases at kohls.com, avoid this McDonalds if you can. read more

Idk why I have yet to have a single satisfying meal from this particular location. The sandwiches/burgers seem haphazardly arranged and also somehow lacking in ingredients. The regular coke from the fountain machine tastes really weird also. read more

For the past 6 months we have noticed the food quality declining. We thought they were one offs, but it consistently was happening. Last night we went, but shouldn't have. We only live less than a mile from the Discovery Bay McDonald's and it is the only fast food place in our area. ALL the food we purchased (approx $19.50) looked as if it had been sitting out for hours. They gave spicy chicken mcnuggets when we just requested chicken mcnuggets. They didn't ask which ones, we didn't even know they offered spicy ones. They were hard and very over cooked. The burger had wilted lettuce and tomato looked dry and old. Don't get me started on the patty. Fries were old and tasted burnt. Well, all that was left was the soda so that was our dinner. I went today in person to speak with the manager and asst mgr. They asked if I called, I did not(planned to go in person the following day) Asked if I had receipt, I did not. I brought with me the 10 piece nuggets with a small bite out of one for a refund just on the nuggets. They refused and didn't do anything. Didn't even get a sorry. Unfortunately, we can no longer go there. Shame on them. They deserve a big ZERO! read more

Every time I come here (at least 3 times a week if not more) cause it's close to my house and I don't cook, they're always asking me to park and wait for my order. I always order the sausage McMuffin with egg. If you're not ready to serve breakfast all day maybe you shouldn't put it on your menu. I'm tired of being asked to park. McDonald's motto is to serve in less than 5 minutes. Haven't seen that lately. read more

Good lord, that stretch of Highway 4 can be brutal. It's like wandering the desert, especially if you are hours behind on your mandatory lunch break (and I get fussy on an empty stomach). But golly... what's that I see in the distance? It looks like a pair of golden arches, but perhaps my hunger-stricken eyes are depriving me. No... it is! In the middle of friggin' nowhere, there is a shopping center, complete with McDonalds! If I had gone any farther without eating, things would have gotten ugly. It's a McDonald's, just as plain as any other. There's a Playplace, but they don't let me in there. Food was fine, restroom was in reasonable shape. Maybe I was just desperately hungry, but we had no problems there. Just another McDonald's. Now back to the road.... read more

I'm not sure when they close on Friday Night but I went at like 1am ordered small fry and small shake. While I'm waiting for my order they tell me that the ice cream machine is down. The same guy who took my order which he should have known when taking my order that I wouldn't be able to get a shake instead of me paying for it and having to pick between cookies and a frappuccino at 1 in the morning or a smoothie. Not only that, but the small fry I ordered was cold and tasted like they were from a few hours ago. i don't Yelp that much but this visit was that bad that I had to leave a Yelp review basically went and spent money on nothing. read more

Horrible service, along with ice cream machine being always broken and food never coming out correct.

Exactly what you expect from fast food. I noticed that was a sign about not staying longer than 30 minutes. That has to be a joke. If you're kids are at McPlayland what are going to do? Sorry kiddos we used our allotted 30 minutes? The sign alone makes me not want to go here - and I have no kids. read more

Remodel nightmare. No one takes your order anymore & VERY slow. Might be late back to work..

My friends and I went into McDonalds and asked if they had chocolate soft serve and the manager didn't know what soft serve ice cream was, so he proceeded to explain to us all the ways chocolate was served in McDonalds including: hot fudge, mocha chocolate sauce, caramel chocolate sauce, chocolate chips, and M&M's. This manager really did not know what chocolate soft serve was and he said "We have a chocolate factory back here". Then later proceeding with the transaction the machine wasn't working with my friends card and he didn't help us and another lady just looked at us confused and walked away.... This was the worst experience I've ever had at a McDonalds. read more

I only go in the drive thru here for drinks now because they always "F" you in the drive thru! Seems that is the only orders they don't screw up. Ordering anything else is way to complex for them to handle. And I swear they are messing with me when I go there. It goes like this; I pull into the drive thru and order 2 large coffees, they repeat "OK, 4 Big Macs and a Sprite?". I think it's a fun little game we play. read more

Coming home late from boating in the Delta, needed to eat. I pulled up with my truck and my 23 foot boat in town just after 11pm. They were closed, but drive through was open. The drive through was designed way too small to accommodate a truck pulling a boat which is a VERY common scene in Discovery Bay. So I parked the truck and boat and walked up to the drive thru. Can you believe...she refused to serve me and they actually ignored me knocking at the window. When a cleaning woman came out the back door I pointed to my keys and the boat and truck int he parking lot and begged to order food!!!! The woman still said no, and with a smile opened the window and said she couldn't take my order or serve me unless I was in a vehicle!!!! So I'm BOYCOTTING this McDonald's...and unless the remodel their drive through to accommodate community i won't buy there and encourage others to do the same. It's discriminating! read more

Fast and efficient service. Didnt have to wait too long in the drive thru and was back on the road within minutes. I even got napkins.

Great for when I don't feel like cooking. They are open later than any other restaurant in the area. The night manager is wonderful. He even remembers me if I'm driving a different car through drive-thru. They always get my order right. And hardly ever do I have to wait for my food. Their breakfast menu is pretty expensive. But worth it, on occasion. read more

Wow they have a royally fucked up staff there. The lady started to roll her eyes when she got a "big order" from my group of FOUR (4) people. I am not exaggerating it took them 30 minutes to get our food out and they thought it would be a good idea to make the ice cream sundae first so it was all melted when we got it and this is the ONLY mc donalds I have ever been to that would give me a mango pineapple shake that looked like someone already drank 1/8 of it. They said oh its suppose to go to the line and I was like bullshit this is the only place ive been to thats done this to me! I would give them no stars if I could horrible horrible horrible. read more

How can you go wrong at McDonald's it's the golden arches great location and Discoverybay food is always fair

This place is totally hot or cold! 1 day it's great, the next sucks! Tonite was terrible! Slow ass clowns taking forever! Extremely annoying to wait so long in a fast food drive thru! Get your poop together! read more

I don't even wanna put a star I always have to get out my car cause they always forget somthing at the window then when inside it takes 6 mins for 1 hash brown the manager sucks ass and hella rude. read more

Gave me the wrong food once AGAIN! How hard is it to read an order right and put it in a bag?! And they want pay raises LOL good one

Mc Donalds employees need to slow their roll and get the orders right. Ordered dinner for 5 people. They shorted us 2 burgers. The fries are cold and soggy. And the brand new signature guacomole sandwich, does not have the lime it says on the menu. They need to remember they are not the only food joint in town. read more

If I could give 0 stars I would. I'm so mad at myself for trying this McDonald's again. The only reason is because there's no other fast food in Discovery Bay and unfortunately they know it! This is the worst fast food I've ever had anywhere. It taste nothing like the McDonald's that you know. The fries are always cold and taste like old cigarette butts, the food was all clearly not just made and the nuggets were dark brown and tasted nothing like a normal McDonald's nugget. The bun was hard on the regular burgers. We spent 30.00 and feel like we just threw it in the garbage. You know it's bad when even the kids didn't want it. They also always get the order half wrong and someone's always missing what they ordered. I was told by my kids that went to school with a few of the kids currently working there that they smoke lots of marijuana so maybe they're just so stoned they can't make the food or the order right, EVER. Big disappointment!!! read more

Literally never been to a place with such a rude service staff. The drive thru was closed so I took my kids inside, it had a few people in the dining room waiting for their orders but we were the only ones waiting to ordered. We waited 20 minutes to even be acknowledged constantly watching the staff come up to the counter but completely ignoring our existences. One of the managers handed a young gurl her food and the girl asked for her 2 drinks she ordered and the manager shook her head and rolled her eyes as if it was a burden to give the girl what she ordered. Finally we were helped by an employee who literally came up and asked "what do u want" don't expect customers to be super nice to u if ur customer service staff r rude a holes. read more

When going through the drive through, ended up getting McChicken sandwich with nothing on it when it's supposed to have mayonnaise lettuce included tried to call the McDonald's location and it just rings through to a fax number continuously. Then discovered that the French fries are cold after such a long wait what a disappointment! read more

This place is disgusting with very rude staff. Today, I watched the manager handle cash money and then go straight to wrap up and bag the food. I confronted her about it and her reply was were short staff. I told her that was not an excuse to not take a few seconds to wash your hands. That's how people get sick. She just rolled her eyes at me. I had enough of this place. I emailed corporate. Maybe, this will make them say your welcome when someone says thank you. read more

The one good thing I can say about McDonald's I like the breakfast if you ever going to any McDonald's and just watch the way they treat One another rude Not even a thank you please come back again when I worked at McDonald's in the 70s in Santa Barbara we always greeted the customers with a smile always said thank you and please come back again read more

Ice cream machine is always broken. They always mess the order up. And the large curly haired rude employee has the worst attitude. Since Yelp considers describing the rude employee "making it personal" and likes to take down reviews because it might hurt feelings I hope this is bland enough read more

This place is hit or miss. I frequent this location often, seeing as how I live right around the corner. Most of the time, the order is correct and food is warm if not hot. Occasionally, more than i would like, the fries are cold and taste like they were cooked hours ago. The customer service isn't the best, not the worst either. They are at lease consistent with that. They are never friendly never rude either. When I get to the window only thing ever said to me is the total of my order. When I get to the next window nothing is said, they just hand me my food. If i want any condiments I have to ask for them. It is McDonald's after all. All in all it just your average McDonald's that will screw up slightly more than they should. read more

I very seldom eat this food! Working nights recently, pulling in late pm, or early am, 3 times in a row I've had cold food, to the point where I throw it away! Cold breakfast, Cold Cheeseburgers, I am DONE!!!!!!! By By Mickey D's and I will spread the word!!!!!!!!!!!!!!! read more

Rudest employee on the planet! The large He/She behind the counter never smiles or speaks just frowns and turns his/her back on customers and walks away. Crappy food should not come with crappy rude service! This happens every time I get this clown with a bad attitude! Nice job McDonalds hiring that rude beast! Manager must be blind! read more