hey guys give me a Mountain Dew slushy She ask for a Mountain Dew soda and they give me a Mountain Dew slushy instead so next time make sure I get a Mountain Dew soda read more

We ordered from taco bell on April 26th 9:38 pm and a woman named Crystal E was at the drive through window. She was sooooo rude. Ignored our request for hot sauce and gave us dirty looks and shut the window on us multiple times. Order 98e06c. Number 281. Her manager was nicer named Saaf. He said she was new. How is it that someone with zero customer service skills and really rude in charge on managing customer experiences? She should be fired right away. She has zero respect and integrity. She shut the window on us multiple times and ignored us when asking for hot sauce. She kept saying it's in your bag. We told her and showed her the bag there was none in there. She gave us the dirtiest looks and would not give us what we requested. There are many others out there who need jobs. Find someone who has respect for their customers and that actually care about their job and outcome. We have filed a complaint with taco bell customer service as well. Respect your customers and don't make them feel like liars when asking for basic things like hot sauce when we ordered a lot of food from there. We will continue to complain about here until she is fired/replaced with a more qualified respectful customer service representative at the cashier. read more

Taco Bell - Our receipt - Fast Food Near Me - Brentwood, California

Ordered tacos from the drive thru and came home to the saddest Taco Bell I've ever seen. To the point where I had to write a review. What was supposed to be a taco ended up being a stale taco shell and scraps of cheese and lettuce. I'm still hungry yall... read more

Taco Bell - This taco is ahh - Fast Food Near Me - Brentwood, California

Everytime I try to give this place another chance it reminds me why I avoid this place. Placed my order at 2:21 pm. It's now 2:46 pm still not ready. Did a mobile order. One person working the line and one doing drive thru and 3 others just walking around in back. Manager is clueless sees the long line of people inside and the 15 cars waiting in drive thru and doesn't want to have anyone help out in line. Worst managed Taco bell I've ever seen. 29 min wait using mobile order. read more

Since when does Taco Bell have somebody sitting in a chair in the parking lot to take your order and you don't use the speakers? I had no idea. This is what this particular Taco Bell is doing now. There was somebody sitting on a chair. I thought it was a customer waiting for someone because he wasn't paying attention. I'm at the speaker and no one is answering me. All of a sudden I see the guy get up and start taking orders for the two cars behind me. I got out and asked when someone was gonna come take my order and he's like I didn't know you needed me to because you drove right by me. I responded with he was sitting on the curb in the dark so how was I supposed to know. He had an attitude taking my order. The girl at the window had an attitude as well about it and was like oh well. read more

I've came here my whole life. Fr fr. And they've always been stupid slow. Let there be 1 person ordering inside, and you'll get a parking ticket in the drive through line. Go to a different one if you have things to do read more

Taco Bell - 15 minutes later I gotta wait another 5 - Fast Food Near Me - Brentwood, California

Went down hill! Must of got a new batch of unqualified 16 teen year olds to run that place. "Unqualified " if that is even possible at Taco Bell. Burritos were all tortilla no filling and cold. Just a joke. Spent $40 and still hungry. Went to McDonald's right after. Joke read more

I'm 47 years old and have been going to Taco Bells in the New York and Los Angeles areas since I was 11 years old. This one has a great racket going. I've ordered 6 times in the last year. I always add extras like sour cream or jalapeños to my items. They've charged me everytime but only added the extras 1 out of 6 times. I wonder how much profit they've made on ghost extra charges over the years? read more

This Taco Bell is the absolute worst! No wonder they have two stars (should be one)! As an avid, Taco Bell lover- please save yourself the frustration and take the extra time to find another Taco Bell location. I go to Taco Bel maybe 1-2 times every few months and EVERY TIME I go to this location, the order is completely wrong. The customer service is pompous when you raise issues to them and convinced they didn't do it wrong and argue with you. The management here needs to either be issued a final warning or terminated for not counseling staff and offering decent service and orders! read more

Cant get an order right, even when its repeated back to you several times. Avoid this location like the plague. Never answers their phone so they expect the customer to return to their location, wait in line and explain their mistake to receive a refund. Absolute waste of time, this location should be closed. read more

This was a very strange experience. I really hadn't been inside a Taco Bell in a long time. My daughter loves Taco Bell. We get it every once in while. Especially after we have spent the day doing some activity. We came inside and found quite a few people sitting and eating. You order at the computer kiosks. I think you can order at the counter but no one was there. We ordered and then waited. I wanted to get our cups to get our drinks from the self service soda machine. No one was there to ask. No one acknowledges you. I know there are people there working but they do not come to the counter unless they are handing you your food. It seems very obvious that its faster to go through the drive through. We sat inside and ate. Which was fine. It was clean and spacious. It was just one of the more stark futuristic experiences I've had. read more

Taco Bell - Fast Food Near Me - Brentwood, California

GO HERE! Brandon was exceptionally!!! Great service kind and met all my requests. I hope he gets a raise!!!!! Thank you king I hope your pillow is always cold read more

I've not been able to order a side of chips and cheese on the app from this place in so long. They have the chips so why can't I place an order for it? read more

Waited in line for over 30 minutes just to get order completely wrong Items are all cold. Got home and this is what I got as shown in pictures does it seem like the teenagers that work there take their job serious read more

Taco Bell - That was supposed to be a beefy five layer - Fast Food Near Me - Brentwood, California

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5/5 stars for good fast foods and great customer service support at the drive thru. Foods are exactly like the pictures. Mobile app and website are very helpful for placing orders. read more

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Tostadas with no cheese? Chips taste horrible like cooked in old oil. Nachos bell grande with no tomatoes? Ordered mexi melt and didn't get it. Ordered and paid extra for guacamole and jalapeños and got neither. This location clearly could care less. Not the first time, either. read more

DO NOT GO HERE UNLESS YOU WANT YOUR STUFF ROYALLY SCREWED! First of all you pull up to the window and one of the workers is talking crap about the people that were just in there establishment making sure that they are getting paid keeping this place open. This is exactly why I don't go to Taco Bell and have wrote a review on this exact place before and now I'm realizing that there is at least right now no saving this place. He forgot my pintos and cheese so I asked because I knew he did and he said OK added two & proceeded to charge me for two. Never gave me my receipt and then I asked for light sauce because they fill the whole thing up with red sauce and pictured is what I received a whole thing of mostly just red sauce. STILL AFTER I ASKED POLITELY MIGHT I ADD FOR EVERYTHING & STILL GOT NOTHING BUT SAUCE. " light Red Sauce " Pintos N Cheese more like Red Sauce only Time and time again it just shows me why I never wanna go back here. Couldn't and wouldn't recommend this place thanks anyways I'll find somewhere else to go! Oh also my Mexican pizza has the whole top smashed in thanks for nothing it's pictured also. It's been 26 days since my last review and now I'm updating it since I've been back and they haven't changed anything from day tonight shift it doesn't matter! Come on! No I'll give them this much credit you know what they have changed in 26 days they've got worse. read more

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Taco Bell did us good! We had a larger order but they got everything correct and it tasted delicious! I got the classic Mexican pizza as well as a bean and cheese burrito and a Crunchwrap supreme! Meals like this make it my favorite fast food place for a reason! Also they gave us plenty of hot sauce! read more

Taco Bell - Mexican pizza, Bean Burrito, Crunchwrap Supreme - Fast Food Near Me - Brentwood, California

The drive thru is insane. We placed a mobile order and picked drive thru, thinking it would be quicker...nope, we sat in line for over 45 min. Then we get to the speaker to tell them we have a mobile order and they tell us they will get started on our order. We then sat at the window waiting for our food for another 20+ min. Not only is this a terrible process, but, the parking lot is entirely too small as it shares it with KFC. Employees are friendly, but someone needs to come up with a better system than this. The food itself was piping hot and fresh. They gave us a ton of hot sauces which I appreciated. They did forget 1 item, but, it was to be expected. read more

i got a 7 dollar "special" deal box today and I would never buy it again. The taco was a soft taco (yuk) and the chalupa was almost cold and the burrito looked ok but I am not eating it. Not appealing. The drink was fine. read more

I always crave for taco and this store always delivers for a quick fix, love taco bell

Really good, I absolutely love Taco Bell so good and great service every time. They are super quick

As a long-time customer, it's disappointing to see the neighborhood Taco Bell taking a turn for the worse with substandard product and zero customer service. Counter services are no longer an option, which also means they don't take cash. Instead, you interact with a kiosk while sharing your personal information with the guests behind you The kiosks do offer optional toppings, I never knew were available until today. By the time I added extra toppings, my 2.00 taco was 4 bucks! So, proceed with caution on the options. The drive-through seems to be the priority, so if you're in a hurry, it's the better choice. Lastly, the food. I'm not sure if im getting a product that was made way before I placed the order, or there's another reason my tacos were stuck to the wrapper? And paying extra to customize your item and not getting what you paid for is just annoying. read more

So the drive thru gate keeper is there again tonight to offer his horrible customer service.. what kind of drink do you want? I don't know you don't have a menu.. oh well we have .. uh Pepsi and basically Pepsi products. I don't know what that means, do you have cherry Pepsi? No man that's KFC.. ok get me a number 3 please with a sprite... yup yup and then a number 2.. silence.. a number 2 please .. (looks back at me from watching someone in the larking lot) oh yeah yeah yup yup Why must the drive thru gate keeper be there? What is this about? Why can't I see the menu? Also, you should train your employees to not make disgusting "you really don't want to eat anything here" looks when the customer orders food. I already know I'm at Taco Bell I don't need it rubbed in my face. read more

Completely uncooked cold cheese quesadilla. Who wants a tortilla with cheese because that's all it is without the heat needed to make it a damn quesadilla Very unsatisfied get your shit together Taco Bell, Damn read more

Taco Bell - Cheese Quesadilla - Fast Food Near Me - Brentwood, California

The slowest fast food restaurant I have ever visited. The drive through took about 15 minutes. Inside, i don't know if anyone even works there. No cashiers, no cash register. You have to do it yourself. Please hire some staff. read more

I would give 0 stars if I could ovb.... Wow this place is the worst went tonight was in line for 45 min!!!!! Only 2 cars ahead of me... they forgot the sauce in my bf quesadill dry as ever! Like who the hell runs this place? My bean burrito no sauce no onion like really? Worst t bell I ever been to... when is the manager going to step up?????? I should honestly be getting paid for how bad this experience was.. I was there dam near an hour like.... For 6 things Also they had sold out of the Mexican pizza ??? But I got a Crunchwrap and a lot of the same things go into both but sold out of pizza? Like make it make since read more

I love Taco Bell a lot but not this one. Even though they make the food fast my tacos are more than half empty. I would rather wait a few more minutes than have to pay for something that's not even full. read more

Friday 8/11/23 was my first time going back to this Taco Bell since their remodel of the restaurant. I was very pleasantly surprised! Long story short, the food was tasty, it was delivered quickly, and it was at a cheap price! The drive-thru service has improved, and I would recommend that route to getting your food. Inside, you have to order from the Kiosk only, and workers will not even stop to give you a napkin. I didn't like that part. I especially appreciated the gentleman taking to orders in person near the Drive Thru speaker. At first I wanted to use the speaker as I needed to see the board and wasn't sure what I wanted. The Taco Bell employee was prepared- he had the menu right in front of his iPad for easy access! He patiently allowed me to decide what I wanted, and he was available to answer any questions I had about menu items (he knew the menu very well!). It was a quick and easy process. What stuck with me was the strong work ethic of the gentleman and his polite attitude. I didn't think to get his name or else I'd write it in here- he deserves recognition! I plan to return to this Taco Bell just for the positive service experience alone! I recommend!! read more

We order a lot of these. And this time 17 of them showed up like this. They weren't even wrapped properly. Best guess: they dropped a little cheese (this is about 1/4 of the typical amount) onto a tortilla and rolled the paper wrapper and that's it. Not cooked.. not the right amount of cheese. This is just lazy. And potentially unsafe. read more

Taco Bell - Cheesy Roll Up - Fast Food Near Me - Brentwood, California

Got rid of all the cashiers, and they still can't get orders right or prepare food in a timely manner or even hot and fresh

Worse Taco Bell Ever!!!! CrunchWrap, Burrito Supreme & Bean Burrito were poorly made & lacked all main ingredients that go inside. Nothing but a pin rolled burritos & a paper thin CrunchWrap. I worked at TB in my teen yrs and it really isn't that hard to make their food. Pls Train Your Staff Correctly & Stop Ripping People Off During a Pandemic!!! =€ read more

Remodeled but dirty! All tables and floors dirty. Also staff very rude and loud can hear all their convos going on in the back not to mention bad words. Very unprofessional. They give your order and not the drink you literally have to remind them and they get upset that they give you the wrong size that you paid extra for. read more

Well this location continues to trend downward and thus I need to update my review. I've been a regular here for five years. My family enjoys taco bell's food and it's close to home. The customer service has usually been good. The problem is how often its needed. This is the slowest "fast food" in town. Even a few customers in front of you can generate 20+ minute lead times. While using the app to order ahead continues to provide a better experience for me, I have heard from others and read here that it doesnt always make things better. Until they open the new location near the highway this is it for the area. Hopefully they can figure out how to better manage their output. read more

My went here today to pick up 2 supreme crunch wraps. After waiting 20 mins at the counter whit no other person in line se left. They never acknowledge her or said anything to her. SHE LEFT BECAUSE OF POOR SERVICE, ACTULL NO SERVICE! read more

Taco Bell is great fast food and quite healthy too so I would recommend the food was good. The service was also alright.

Every time I come here and order nachos with guacamole or something extra, it's usually always missing and I have to come back for a second sometimes three times!! I understand the job is stressful and is hard at times I completely understand that people mess up, but it happens EVERY SINGLE TIME I GO, and I go about 1-3 times a month. Just all I ask, is maybe better training or something, it's a little ridiculous. ALWAYS check your food when you get home and when you get your food to see if it's correct most of the time mine isn't. But just a heads up incase you want to go to this location. read more

Taco Bell - Checked out by Viven B - Fast Food Near Me - Brentwood, California

This is probably the 5th time that I have ordered food and they don't give us sauce! Even when It is specifically requested!

Ordered 1 enchirido and 1 taco party pack. Should be 6 crunchy and 6 soft, got 7 soft and 4 crunchy. Is it that complicated?

I've lived in 15 or so cities throughout the Bay Area and I legit think this is one of the best and consistent locations I've been too. The staff are friendly and quick. Granted, I don't get complicated orders, but whatever I get is always solid here. read more