This is a service review only.
Came today at 2:30 ish pm. Went to the window, ordered:
Carne Asada Burrito
Chicken Burrito with extra hot salsa
Jalapeño & carrots on the side
2 Horchata
She stated it was $18. I knew from previous visits this was incorrect, it's $25. I asked if she had both Horchatas, she said "yes" as she was handing me the receipt.
......I was questioning the order because I knew it was the wrong price and she didn't bother to even look or read it back to me....just took the cash and tried to send me on my way.......
I looked at the receipt, a quick glance told me what I was missing. I told her that I was missing the chicken burrito. I did miss the taco that was on the receipt....but I wasn't looking for a taco, I was looking for a $10 burrito....So she quickly created a second order. Told me was $10 and passed another receipt over letting me know they would be called together. Like...she was huffy.
They weren't called together. Not a big deal, but when I reminded her that there were two orders....it went downhill.
She was now working the other window where they pass out the food. I told her that she called one of my orders, but not both (as she had stated they would do...but I didn't say that outloud). She hands me the first order, then grabs the second that I said was still needed...asks if I want anything else as she's shoving the bags at me under the glass. Yes, the horchatas....and as I'm looking in the bag, she again rudely asks me if I need anything else. I explained that I was trying to see what was in the bag before I asked for anything additional. She snapped back while I was still speaking and said that nothing was in the bag, that's why she was asking. Like....ok....I'd like some salsa then. She pushed two different flavors at me. I get to the car already telling my husband about what a bad attitude she had...
Well, we get home and guess what?????
I have:
A carne asada burrito
A cold chicken taco that is soaking wet, entirely drowned in red sauce of some sort, like El Tapatio with a lemon (not lime & a dry slice of radish).
2 Horchatas
No Jalapeño or carrots AND
No Chicken Burrito....BUT...I have
Another Carne Asada burrito, that I didn't order, nor will I eat because it's beef and I can't eat that.
I had no plans on reviewing LaCosta because it's relatively consistent with their food....but the fact that she had gotten the order wrong to begin with and was super huffy about things when she didn't take the order correctly and then pushed me off by telling me something that wasn't true....charged me for something that I didn't order, and then the second order was entirely wrong AND then she was cranky while I was even trying to look to double check the order before I left....
I consider that a theft of $13 of my money. $10 for the item that I ordered and didn't get, $3 for an item that I didn't even order and was inedible for anyone to eat since it was drenched in a wet sauce of some sort....AND I had to deal with her crabby attitude that was given to me....for zero reason except for her back to back mistakes. I get why she was trying to shove me off and not let me look at what she had given me.
That is exactly WHY I was even looking to begin with. Because it was jacked up when we started and then it went completely sideways after. read more