Worst McDonald's I've ever been to, but never knowingly experienced something like this before. Absolutely disgusting! read more

McDonald's - a piece of bread on a table - Fast Food Near Me - Des Moines, Washington

Order a bacon egg cheese biscuit on the run and end up with an inedible sausage on biscuit instead. Get someone on the line who can actually read the order correctly read more

McDonald's - Said gross sandwhich - Fast Food Near Me - Des Moines, Washington

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If I could give zero stars I would. Fries were soggy and limp, no pickles on my burger, and they sold me apple pies (had none) and forced me to take pumpkin pies instead. read more

Very clean, friendly employees and food was all hot and made to order! We were a bit concerned after seeing a 1.5 star review but glad we took a chance! Thanks for great service and good food!! **if you need to use the bathroom the workers have to buzz you in. read more

I would have appreciated my burgers cooked all the way thru. Good thing a pregnant woman didn't eat this crap. Not a good first impression. read more

McDonald's - Raw meat - Fast Food Near Me - Des Moines, Washington

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Today I went to order by drive-thru, the food is always good, but at the moment we had to pay we forgot to order something, so I told this girl called Sidel to add something else before we pay. She says she cannot add anything to our order, so she called the manager, the manager didn't even did anything just watch her do it. I know it difficult work as a cashier but she has to be patient, I am also a cashier somewhere else. read more

I'm surprised this mcdonalds is not shut down. The customer service is one of the worst I've ever experienced. I've been here probably 2x now and the food is extremely bad and old. The fries smell like black mold and taste even worse. If I could rate 0 and have it shut down I would. Something else should be in place of this disgusting food joint. read more

You want nuggets with forgotten sauce? Here's your place. You want hotcakes with forgotten syrup? Here's your place. If you're ordering drive through and love having to check everything a million times and wait even longer for forgotten stuff, here's your place. read more

3 times in a row my order was messed up. there and it's not. I guess maybe I need to start checking my order at the window. Each time I ask if it was in the bag and they say yes. right next I know it's pretty penny to complain about barbecue sauce but three times! read more

The little boy at the front counter with the douchey haircut needs to learn customer service skills because I walked in to get my slushie after waiting for 5 minutes in 90°+ thought I walked out and starts bad mouthing me. Clearly it's ok because the manager was the one he was talking to. read more

If you are traveling this will take you and extra half hour- bad light and traffic. The McDonald's was great inside and good staff

I've never been happy with their service. Always gets part of my order wrong and on top of that extremely slow. Well I found out today that they may say they are open 24/7 but when i came to order everything was locked up. So clearly someone didn't get the memo to be open 24/7. nicely done McDonald's read more

Kathy the night manager is serving raw beef patties!?!? She states to complain, she does not care??? Poor attitude and serving E-coli at the same time is a killer combination!!! read more

Not very happy. Heading home from hospital after my Mom passed away it's late and I'm hungry and need a coffee. Saw this McDonald says open 24 hrs a day.. So stopped to eat people inside but doors locked. I said to them it says your open 24 hrs. Girl just shrugged her shoulders looks back at manager I think and said Sorry. That doesn't cut it for me.. read more

It really irks me when I order an item and it comes out nothing like the picture. I ordered the new Macstreme bacon burger. The patties were dry, the cheese wasn't melted, there were only small pieces of flabby bacon and hardly any sauce. Yuck. And judging by their stores continued poor product they don't ready their reviews. read more

Wow! Fantastic management!! I am giving 5 stars because the manager on staff currently (9/15:17 at 8pm) is FANTASTIC! We order complicated food all the time lol. And he made sure that we had the right one At the window because he saw the one he knew was for our order still in the back. When one of the burgers had an issue, he rounded up the whole team to look at it so it wouldn't happen again. I almost felt like I was watching Hell's Kitchen. The second burger was deeeelicious. Give him a raise McDonald's! read more

Ok every time I eat here the food is crap!!! I bought 2 mcfluffies how can you go wrong with that!!! Well because your employees are so worried about each other they can't even make a mcfluffies 6.14 for combined 1 cup of ice cream And 2 teaspoons of Reeses You guys suck Did not mix the ice cream just stick a spoon in it ......shame McDonald should look on to this franchise they are shameful unprofessional read more

There's a lady who that works there, which I believe was the manager. She was exceptionally rude and disrespectful to a customer. I understand this is McDonald's and not everyone likes working there, but I can't imagine how much more painful and negative the employees must feel working for someone who is that mean. Will try my best to avoid ever coming back there. read more

If only I could give zero stars. This is one of the worst locations I've ever been to. It took them forever to get our order in the drive through. We waited to get the amount to pay she said nothing when we got to the window she had her back towards us chatting with one of her coworkers like she wasn't working. Get to the next window the almost gave use the wrong order. Come to find out they did they gave us the wrong order they gave us nuggets instead of a cheeseburger. We had to go all the way back they still gave us the wrong cheeseburger. Well at least it was a cheeseburger. read more

Was there Sunday around noon. Space cadet manager. Totally stressed out, the orders, mine and several others took over 15 minutes and were wrong when delivered. Manager ragging on staff loudly. Very unprofessional. Who ever owns the franchise needs to re think who he leaves in charge. read more

2nd trip to this location and the drive thru is super slow even today. This is not fast food, it's slow food! Then i have to wait some more at the drive thru reserve parking for my coffee. read more

This is honestly one of the better McDonald's in my opinion. I don't come here a lot but I've never had a bad experience at this particular location. Workers have always been friendly prompt and get you through the line fast. I will say it's McDonald's so don't expect world class customer service or even food. I dislike the fact that they are all two lane drive thrus which can be annoying since people can be rude about merging and cut you off. Regardless it's still one of the better locations. read more

Every single time I come here we have to wait in parking lot for food EVERY DANG TIME! Go to the Tukwila one if can they are much better than this one. This one just closer to my house. read more

Wow, what a shithole!!!! I think I will just go to the airport next time. How do you run out of ketchup and napkins? I'm not even mad, I'm impressed. In addition, I tryed to log onto their website to leave a complaint and that doesn't work either. Surprise, surprise:-) read more

I just had a terrible experience here! It happens that I rarely frequent McDonald's (anywhere). I have worked nearby for more than 10 years but never been to this place. When I drove in, I chose the lane with no line so that I could try to read what was available on the menu. Soon, however, another car pulled in behind me, so I felt pressure to place my order. I initially was hoping to get a breakfast, but couldn't figure that out quickly enough. So I decided to ask for a bacon cheeseburger. The person talked with me about one with 2 patties, sauce, onion, lettuce, tomato, and pickle (and possibly more). I asked which number on the menu would make it a meal (so that I could have fries or some such), but they couldn't tell me. (I should also say that it was almost impossible to hear the person talking.) I told them I was new and needed help, but no explanations or suggestions were offered. As I write this, I am eating a very dry (kind of resembling formed sawdust) patty with cheese and bacon. NOTHING else. No sauce; nothing at all. I couldn't be more disappointed. It was not worth whatever I paid, and I won't be going back. There's a KFC in the other direction; they at least try to accommodate their customers. :( read more

For being such a busy location, this place is ran like crap. Everything is out, a line to the door, one cashier, the drive thru packed...it's like a perfect cluster F. Good god, if u have to go here with a party of children... Just drive to another location. read more

What can you do? You either get your meal after waiting overly long for your order with terrible service, or you go without McDonalds. Your call. read more

The Dish: 20 piece chicken nuggets, large fries, and large sweet tea. Seriously, all we wanted were drunchies, but this place gave us cold chicken nuggets and salty salty salty fries (and the second time when we asked for less salt, they gave us no salt). Ambience: When we walked in, all the delivery boxes were on the counter. It was a COMPLETE disaster. The workers were way too nonchalant - they were talking to each other for a good couple minutes with our orders in their hands. They took ages to even talk to us and ask for our order. The place is an absolute disaster. Worst McD's I've ever been to. read more

"Worst McDonalds Ever"- to the tune of the comic book guy on the Simpsons. Went there tonight and the guy taking the order says "Is that it?" after every word coming out of your mouth. You have to say "yes, and 2 cokes (or whatever) and he'd say "Is that it??" To the tune of "hurry up and finish". The food was atrocious, an utter waste of money. The mustard is off (as in probably expired) and they're using it, and the tablespoon of "secret sauce " on the BigMac. It too was tangy and not in a good way. I think that whoever is in charge, should actually BE in charge and hire people who actually appreciate their job. "And then?" "No! No "and then", No and then". Yep we won't be back. Hopefully none of us will throw up tonight. Transaction was tonight after 9:00pm read more

Ridiculous service (the worse) . Ordering takes 3x longer vs getting a correct order at the counter (mind you the worker put in the order) . Only to recieve our order incomplete. No smoothie, no iced coffee, and no biscuit sausage sandwich. What's even worse, instead of fixing it they were more fixated on find the person who made the order. We already paid for our items, it's only right to recieve it. After many attempts, 2 out of 3 items were received. We walked away without the coffee. Too much of a hassle. DONT GO HERE EVER. Apparently this is the theme for this McDonalds and its unacceptable. read more

Out if every McDonalds I've ever been to, London, England included, this is the worst one EVER! Simply put, they cannot get the orders out. PERIOD! read more

Waited 10 minutes in line AFTER ordering to be told they were out of what I ordered. Had to demand a refund and they acted put out over it. What do you mean you don't want something you didn't order instead? They wonder why all the locations are doing poorly. Hmmm....???? You had one job. read more

My morning routine is always the same before work. I go through the drive through and get a large unsweet iced tea and a coffee. It's the same, five days a week. Lately it's been a struggle. Today I get on the street and the iced tea is not unsweet, it's sweet and I cannot drink it. I have a break at work and my friend and I decide to go back and try again. We order a number 7 with a larger Diet Coke, a small Sprite, and my large unsweet tea. I get my tea, put the straw in and taste it. It's sweet. We handed it back. The woman at the drive through told me it was unsweet. It wasn't. I'm old and I know the difference. We argued a few minutes. She handed it to another woman. She took the sweet tea and mean mugged me and walked off. They handed me another one. This one is unsweetened tea. Thanks. I'm looking for other options for my morning routine now. This was the final straw. Also the Sprite was flat. read more

First of all I ordered my food and I had to repeat it I don't know how many times till she finally understood what i said, second of all i pulled up to the pay window and she looks straight at me and uses her phone and decides to walk away and start messing around with employees. Slow ass worker you have working at McDonald's. Charging customers all wrong. Maybe you should hire employees that remember the orders customers give her. Also she's super loud and obnoxious. read more

Terrible customer service. Person taking my order made me wait at the drive thru for over 20 minutes and let the other customer on the other drive thru go. read more

I drive Uber Eats on occasion and I've been there four times. Every time I've had to wait AT LEAST 15 minutes and remind them not to forget about the order, otherwise they would have never put it together. This last time I waited 30 minutes. I had to ask multiple times if they were putting together the order. Finally they did but had it wrong. Thank goodness I checked before I walked out. After they corrected it, the employee placed the order on the counter and walked away. I asked if it was done. She said, "yeah." No apology. Big attitude. Amazing how McDonald's continues to hire people that would probably otherwise be unemployed. read more

I ordered a large shamrock shake and a medium Oreo shamrock McFlurry. I was asked to wait in the parking lot, after 15 minutes of waiting I went in to find out they haven't even made it. When I got them they were vanilla shake with the green syrup in the bottom of the cup. The Oreo shamrock McFlurry wasn't even blended. When I asked about that the employees were super rude, the medium was a small and they couldn't even answer my questions and just walked away. I will not be doing business at this location! If there was a zero star option they definitely would deserve it. read more

When our Uber eats delivery only showed up with fries and no desserts, we were clearly upset. Evan, the manager, made it right once we went drove ourselves there. He made sure we got our dessert quick, apologized for the inconvenience, and we left satisfied. read more

Its good. For a mcdonalds they are pretty consistent with their orders. My only grip for this location is I am constantly made to pull up from the drive through, often when I'm the only one in line. Ive worked fast food, and i understand the times you need to make, but there is such a problem with homeless in the area. There is almost always someone asking for money. Just sitting in my car waiting, I felt unsafe. They came up to my care and kept asking for money, looking in my car as i waited for two little mcdoubles. I felt so uncomfortable! Maybe try now to pull people forward so often? read more

Probably the worst McDonald's i have ever visited. From poor service to poor quality food and definitely the worst atmosphere there is. avoid like the plague! There's another better McD's a few miles south read more