I placed my breakfast order at 10:25 am on the McDonalds app. I arrived at the drive-through at 10:34 am. Because it was after 10:30 my order was canceled. I had to go to another restaurant and buy breakfast for my family. McDonalds refused to serve me the breakfast I had ordered and already paid for. Instead they said here's your money back, Fuck You, now go away. I'm astonished that this is how McDonald's treats its customers. read more

I noticed a significant trend on other reviews for this location. Primary complaint is mobile orders are not put together until you arrive. Even then, you are low in the pecking order. You'll see several cars go through the drive in while you have been waiting on a order you placed 15 minutes in advance. Why even bother with the mobile app? I don't blame the hard workers getting paid near to nothing, I blame the management. Good management would do it's best to correct similar reviews, but nothing changes. I'll drive a little further to the McDonald's on 35E/Ft Worth drive. That location does everything right! Maybe they could have their manager help the Teasley location out. read more

One of the best meals of all time valeria had a 5 star customer service and the workers here are all the best but the overall star is valeria read more

Just ordered my breakfast only to find out that I'm being charged extra for coffee but if I had ordered a soda, it would have been free. My food was NOT HOT. I can't have caffeine the server grabbed the caffeinated pot if I hadn't stopped her my health would have jeopardized. I only went there because my grandson wanted food from there. NEVER AGAIN. I have avoided McDisgusting for decades today was a reminder why I don't go there. read more

This is probably the worst McDonald's I've ever eaten at food wise and definitely the worst service wise. I've eaten at McDonald's in border towns in the middle of the night and gotten better service. The bar is not real high and yet, this location still manages to disappoint. None of the managers I have dealt with speak English, at least they pretend not to. When, not if, but when they screw up you will not get a reaction beyond "sorry". The tea taste like coffee because they don't clean the makers correctly, and they don't care if you have a coffee allergy. This time I ordered curbside well ahead of time, arrived, checked in, and waited. I watched a dozen cars go through the drive through waiting on my order and finally just went through the drive through and got it. When asked the managers reason was that service was slow, never mind the dozen cars I watched pass through. When that was brought up she didn't speak anymore English and scurried away. The food was cold, most of it stale and the burgers were swimming in mayo. I've given this location a couple tries since it is close to my house and the few times I want a chicken sandwich it is convent but I've had enough. The owner of this location doesn't seem to care and I'll just go elsewhere. I will however send a copy of this to corporate, I doubt it will do any good but why not try. read more

We ate inside the restaurant and were extremely disappointed. Teenagers who ordered only small drinks and kept refilling them disrupted the whole restaurant. They bounced basketballs and were extremely loud. Patrons got up and left including us. Where was the manager and why was it allowed to continue? read more

Every single time I go through the drive through they get my order wrong. I always get a DBL QTR w/cheese and they always give me a single. I went in last time and they argued with me stating I got a single even though I never do. This time I am currently waiting in spot 1 and there are 0 other customers. If it wasn't for me working close and the cheap food I would not return ever. read more

So, I asked for 2 Splenda packets for my tea, and the lady at the window gave me 2 sauces instead. I feel sorry for the store manager if this is the best they can get. read more

McDonald's - Receipt says Splenda, I asked for Splenda, but got sauce instead. - Burgers Near Me - Denton, Texas

We order curbside at 8:15 and pick it up at 8:30. The dude comes out acting inconvenienced and tells me, he's gonna do it this one time but he's not supposed do curbside after 9. Wow, I didn't even realize until I left that it wasn't even after 9 yet. Do your job dude. Even if it was after 9, you don't patronize your customer for your Employers policies. Oh yea, they forgot the sauce for the nuggets on top of that. Incompetence. read more

Every time I use mobile ordering it takes 5 times as long to receive the actual order. I sat in the curbside pickup for 15 min with a 2 year old whining in my back seat but it's raining and he had an accident so he's pantsless. I can't go inside and ask for my order so I went through the drive through and sat there while at the first window the person didn't know what to do then I pulled up to the second window and the lady instead of just making my food and handing it to me argued with me and asked me to go wait back in the spot on the curb. I'm so over this crappy treatment from employees every time I place online orders. read more

Never go here. Especially if you use the mobile app. They literally looked me in my face and told them my card didn't go through. Even after I showed the manager the deduction on my account, she told me it didn't go through. They are in there scamming. If you go, use cash. read more

It's 24 hours but at 3:39am no one wants to answer the drive thru speaker. Clearly they are inside, drive thru window cracked.

Probably the worst McDonald's to eat at every time I order food here they mess up my orders and tonight I had to return twice because they messed up my order and when I tried to go back and go in the lobby so I wouldn't have to wait in the drive thru line they had already locked the doors and refused to open the door when I knocked on the window and it even shows on the door the lobby hours and lobby isn't supposed to close until 10pm and it wasn't even 9:30. When I did get my food remade they still were somehow able to mess it up after I specifically told them what they messed up I went back because I had ordered a double cheeseburger and they gave me a single with no cheese and when they remade it they messed it up again and put no cheese on it. I always have a bad experience at this location read more

I've cream machine broken multiple days in a row ! Service slow as hell EVERYTIME I've been !

I am sitting here in the drive thru waiting spot and it has been 28 minutes since I placed my order and I still don't have my food. Horrible service!!! read more

Really frustrating every single time I decide to go to McDonald's they don't have what I want and coincidentally it's always the night shift - They never have parfaits they can't make mochas because the machine is down they can't make shakes because the machine is down .. like what's the problem? Other McDonald's don't seem to have this issue so? Why is it consistently at this location at night always a problem ! Very aggravating I guess I will start driving to highland village they don't seem to have this issue .. read more

Why every time I come here, the bread is hard as Steele? It's feels like I'm biting into cardboard that's how hard and rough the bread is. Y'all need to watch how long you leave it in the toaster because you leave it in there waaaaaaay to long and it's like this almost every time I come here read more

McDonald's - a hand holding a half eaten sandwich - Burgers Near Me - Denton, Texas

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Is always something this McDonald's,specifically with the services.Today want something so simple but the front Lobby is closed.They always forget something. Today only the drivethur is open. There is big lines in the driverthur. read more

McDonald's - Front door Lobby is closed no reason why!!! - Burgers Near Me - Denton, Texas

first of all, they told my best friend that they didn't have ice cream. WE ALL KNOW THEY HAVE ICE CREAM. Next, they game me a sprite WITH NO SYRUP?! we call and they say 'oh we can't do anything abt it call doordash'. WHATS DOOR DASH GONNA DO? MAKE ME A NEW SPRITE? no. this is bad. we could have picked that up. thanks a LOT. we call them. no answer. we call again. no answer. they knew they were in the wrong and they felt guilty. be aware. but other than this the food normally good. read more

This McDonald's has really shown improvement over the last year. They used to never get your order right and you would alway get home from the drive through and wonder what happened. Now they are getting my order correct 100% of the time and my food feels so fresh! Very happy with this location now. :) read more

Dear General Manager, The 2 stars are for the 2 hard working employees that are always helping me and that this is the most convenient location on my way to work. You are neglecting your duties with this store and lacking on follow through. The trickle down effect has impacted your team and your customers and changes need to be made. If you put someone in charge, it is your responsibility to ensure they know how to schedule effectively, order accurately and retain your team. If they don't, it falls to you to train them and follow up. I have seen multiple employees be abused and overworked while poor employees are not held to the same standard. It's your job to set expectations and then inspect what you expect. It's ridiculous for one store to run out of sweet tea twice in a week, or cups or straws ever! However, this is a regular occurrence. A customer should never be turned away without explanation and the store should be open during the posted hours. You changed the hours and gave your overnight staff 2 days notice and your customers none. Shame on you!! Not only did you put livelihoods at risk, you lost good employees because of it. Now your staff is unclear on what their own hours are! In the last 8 weeks, on Monday mornings, your store wasn't open when it was supposed to be 5 times and not ready to operate/turning people away another 2. That is completely unacceptable! You better get to work. read more

Dirty. Dirty floors. Dirty tables. Dirty chairs. Dirty trash cans. Dirty bathrooms. Dirty trays. Understaffed sloppy with special sauce on Big Mac, sloppy with mayo on chicken sandwich. Double cheese burger is good and cheap. Egg McMuffin is usually pretty good but they use old bread sometimes, hard along one side. Why always one side? read more

This establishment is always bad and Express Changes in customer service, I bought 2 fillet of fish sandwiches last night and the bread was so hard, like it was under the heat lamp for hours. I feel that I get ok service 25% of the time. Consistency is not across the board. This place is so bad it's a major topic on our River Oaks Facebook page. read more

Will not be returning here again. I accidentally place an order on the app at a wrong location which is too far to drive to. I try calling them and their phone simply does not work, trust me I called 9 different times. So then I try going into my local McDonald's to see if they can help me or try to contact the other McDonald's internally. The lady at the register says we can't help, I say can I please talk to a manager which she says yes. Then she goes and asks the manager to talk to me and her sorry a** begins to play telephone with me through the employee 5 feet away. That is simply unacceptable that you can't take 1 minute to have a conversation with a customer after being politely asked. I work in corporate and I understand a rude customer from a bad one - I was doing my best to not be a burden and the manager of all people just couldn't care less. Never returning here and giving my business again. read more

McDonald's - Proof that McDonalds at 4640 state highway 121, Lewisville TX has phones that do not work or they just choose not to pickup incoming calls. - Burgers Near Me - Denton, Texas

I am BEGGING for a correct order, this location never fails to kick me in the nuts when I'm already having a bad day. If you thought that tasty, hot, fresh fast food would cheer you up, at least go somewhere where you'll get what you ordered. Because you won't get anything hot or fresh here either. Day number: 4,489 of incorrect orders and utter sadness. Thank you for always making me feel like I've wasted my money Mcdonald's on Teasley ! Just to clarify: this is a 0 star review read more

No gravy today (second time now), no mayo packets anymore at this location, have to check our order every time, overall very slow. Here's what I sent into McDonald's via their feedback website: I ordered or wanted to order the sausage biscuit gravy dish. The person said they did not have any today. Weird since this is breakfast time. This is the second time this has occurred. I found out that the can opener that they use to open the can for the gravy was broken. The manager thought about going across the street to the Kroger's to get a new one, but since it was 12-14 dollars, she did not. So, no sausage biscuit gravy for that location for the day I guess. I then ordered a chicken biscuit. As I was about to leave, I forgot to ask for a mayo packet. Apparently this general manager has eliminated all mayo packets for the site. Mayo is what goes on my biscuit to give it some extra taste. So off I head to home now, where I was going to work, to get some mayo. When I get home, the biscuit is hard and the chicken does not seem fresh. This McDonald's receives very bad reviews via Facebook and Yelp. Take a look some time. Store 35462. Please do something about this location! read more

You ask for extra pickles and you get none. They get off on your order being wrong and getting away with it Basic read more

Getting broken out of the box is just no good for me. Service was not real interest to fix it. A disappointment . read more

McDonald's - Drive thru burger. - Burgers Near Me - Denton, Texas

Absolutely the WORST McDonald's EVER !!!! I had a problem with an order last night, which I knew better in the first place, waited until to go to a REAL manager to file a complaint. After explaining the entire story, he wanted to replace it, " NO THANKS ! " Would you like your money back ? YES !!! Then he goes and gets the " general manager " ( the wicked witch from the West ) and she refuses to give my money back, but will replace the order. When they brought the $20 order, I found a nice lady in line and gave it to her !!! The Corporate number for that location is 972-869-1888 just in case. read more

So if you work late this is not the McDonald's to go to. I've been here at least 10 times around 11pm ish and they've been "closed". It's so funny how they constantly make excuses for the reasons they close early. This has to be one of the laziest night crews around. I completely understand it's McDonald's so i shouldn't be expecting the food to be great but, why do your store hours say you're open till 12 midnight but...... On many occasions I pull up to the drive through and they say though the intercom... We had to close early sorry... LoL i wonder if this review will even help corporate get on this management team. Once or twice would be forgiven but over 10 times I'm writing a review! read more

On the positive side, the food taste is just alright - I mean, it's McDonalds after all - but at least it's hot and fresh. The restaurant and play place are newly renovated, which is nice. They now offer the self-ordering kiosks, which I like because I can order my food specifically the way I like it. The reason I'm only giving 3 stars is because I used to frequent their location on a weekly basis in order to study (I'm taking college courses) while the kids played, & then we'd either eat dinner or have ice cream there before heading home. Ever since the renovation, however, they no longer offer WiFi!! I don't understand why they took it away, but it's infuriating. Now we have to travel 20min to another location for something that used to only be a 5min!! Taking away Internet access in today's world just doesn't make sense! If they decide to bring back WiFi, they'll get a 5 Star review and their weekly business back from our family. read more

I go to this McDonald's quite often. Of course there is the occasional mid hap but all in all they are pleasant and hard working!

The worst. I don't know why I've tried the few times I've been here but they get my order wrong every time. I say Diet Coke and Diet Coke on my receipt, but they give me regular coke. 3 people in a row asked to pull to a waiting space with another already waiting at the end of the line. If 4 out of 6 people are a wait order how about keeping everyone in line and serve those who ordered and paid first. Girls laughing at the serving window because the limited spaces are hard to get in. How about treating your customer as if they were valuable to you. What a lousy operation with a bunch of smug circus clowns. So many better options out there...Won't be going back. read more

I mean what is there not too love? How do I love thee? Let me count the ways... in sausage burritos on a Sunday when I'm too hungover to live. In hash browns on a Monday when the boss man just won't give. In Big Macs on a Wednesday when the wife won't let you live. I wish I could quit you. read more

I've been eating at McDonald's since I was a kid. It's normally dependable and affordable...kind of a quick fix when I can't figure out a better option. My biggest complaint is the MANY times I go through the drive-thru and am made to PARK. If I wanted to park and wait for an order...I'd chose a better option or a sit down/dine location. read more

Food was cold. Apples pies were stale. Store appears to be out of condiments. I called to complain and the manager offered a free value meal but I have zero confidence it would be made correctly or be eatable. read more

The filthiest McDonalds I have EVER been to.!!! Floor is filthy with food all over. Not one clean table. CO2 out, so no soda????Dust on every ledge. Gross.!!! Had to ask a manager for a clean table. Nasty. read more

McDonald's - Filthy floor. - Burgers Near Me - Denton, Texas

Danny Baird food bank drive-through service is horrible as well as the one in side. Local Hickory Creek Texas McDonald's needs a reboot. Chick-fil-A across the street put them to shame. read more

Wait was horrible, food was not great, apple pie was cold when usually warm. Dinning area was dirty with no napkins and bathroom had no soap. Manager needs to be fired and go do something else. read more

DO NOT COME HERE!!! I ordered a number 9 PLAIN and got everything on it and the burger looked like it had been through a war. The fries had no salt whatsoever and the food was cold. Would give it zero stars if i could. read more