The service is consistently sub par, slow wait times if you mobile order, incorrect orders if you hit the drive thru or via delivery. Regularly missing or wrong items, rarely gets special orders right. Sent multiple complaints via website and never get a response. Trust me, I'd love to choose any other location and usually suggest another fast food establishment when we have to stay in town, but when my child uses his dinner pick for McDonald's, I'm not going to drive 20 mins to get it somewhere else. Hopefully soon he gives up his love for the place. read more

First, food was very slow. They forgot to give the family in front of us half their order and took a very long time to get it out. Along with that, the family had to pay for the missing food due to it not being accounted for. Second, we heard the N word yelled multiple times from the back while ordering. All workers that were working were white and yelled it at least 3 times. Terrible service and terrible workers! read more

Immediately got cut off by the lady in the drive through as if I can't even say hi before giving my code. They give me the wrong receipt, didn't notice. They ask if my order is blah blah, I kindly tell them no and what my order is. Then after a minute a manager opens the windows and asked Hello, how may I help you? Umm... I mean you could give me my food. We realize it's the wrong receipt. She says OH, COOL. Has us park and now we're just sitting here waiting. Like okay. The guy who brought out our food was nice but scared the crap at us yelling at someone he probably knew. read more

Been here multiple times and almost everytime i've gotten food there is some type of hair in it. They said they are not required to wear hairnets. Unsanitary and nasty as fuck. read more

McDonald's - Clearly hair in my food. - Fast Food Near Me - Delavan, Wisconsin

The best way to describe this location is total chaos. They keep all drinks behind the counter for some unknown reason and to get an ice tea is a major problem. Pathetic. This location is a disgrace to the McDonald's chain. Don't let me even begin about cleanliness. STAY AWAY! read more

Genuinely why does this McDonald's have a 1 star review?! The management did a wonderful job decorating for the fall season, a much appreciated gesture during these trying times. The gentleman who took my order was cheerful and inviting- even at 7:30 in the morning. The food was expected McDonalds quality, but I appreciated it more knowing the loving environment it was from. Keep up the great work Delavan team! Sincerely, Satisfied customer read more

McDonald's - Decorations - Fast Food Near Me - Delavan, Wisconsin

See all

If I could give negative stars... I would. Stood there inside waiting to order, two workers where playing on their phones by the registers. The one woman looked at me twice. When I asked her if I could order, she looked at me and said that's what the screens are for. I turned around and left. I won't be back. read more

I placed an order for a breakfast meal and a large Coke. It took the guy two times to get the order right on the drive-through screen. I pull up to the window, the lady hands me a regular Coke I say that is not what I ordered and she looks at me like I'm trying to steal from her. several minutes later. The guy who kept messing up my order on the menu screen now literally tosses my food at me in my vehicle. I looked at them like what the heck? And he just walked away. And as i'm sure you figured out by now, I was given the wrong breakfast sandwich and that was not done on accident in my opinion that was done out of some sort of miss placed anger. read more

Stopped by last night. Thought it be quick, right? 19 minutes in drive thru. Hot fries? Sure, but SOGGY. Oh, and you have to ask for a straw! Disappointed read more

Lthe service is slow. . Have to wait for like 20 minutes for your food aaannnnnddd they always get the order wrong. Seems like they don't care about their customer service. read more

I do not recommend please dont go here my food my drink was half empty and very salty and there's some bleach i had to go directly to the hospital after drinking read more

McDonald's - THEY PUT A STRAW IN MY SANDWICH!!! - Fast Food Near Me - Delavan, Wisconsin

If I could give no stars. I would do not do delivery. I repeat, do not do delivery. Had a special order supposed to be made fresh. What's completely wrong? The meats were all dry. We tried calling over 15 times with no success. Ended up having to call another location to get the straightened out. The manager of the other store replace tart order and yet again. It was messed up my special sandwich was called like it just came out of the fridge. My husband's burgers for dry again. I do not recommend the store whatsoever. read more

I just wanted to take a minute to let you know and others know how much we appreciate the care you have been taking during the pandemic. Our household consist of three people: ages 61, 62 and my mother, age 94. We don't go into stores or restaurants anymore. But we do your drive up using the app on our phone. It is the safest way to purchase fast food. We sit in our car and you bring it to us wearing gloves and a mask. You are the only fast food restaurant I would recommend during the pandemic. (I will admit that we still microwave everything when we get it home and we wipe done with wipes items that cannot be microwaved.) My husband had to enter the restaurant one time when there was a problem with our credit card not being accepted; a problem that was rectified quickly. I only mention this because it was the one opportunity to notice the activity inside the restaurant. My husband observed that all the employees were wearing masks and gloves with gloves being changed frequently between the various tasks. We are among the most careful people I know during this pandemic and we want to thank the Delavan McDonalds for following guidelines and doing such a great job! read more

So we all totally understand how Covid has affected the restaurant business as far as adequate staffing. Waiting is no longer an oddity, and we all have to get used to it. This restaurant however needs a little lesson in "first come first served". We ordered inside using the Kiosk so not to bother the overworked staff. You then see your number overhead and assume you will be served in the order of incoming order time. Not so, after 25 minutes of waiting I see our number is going no where up the line, but the drive thru orders are going through. This is total bulls$&t!! We asked for our money back and left. I know for a fact McDonalds has a huge IT dept and surely the capability to queue orders in chronological sequence. The Delavan manager needs to use this technology to keep people coming back. I'm going to Culver's next time. read more

McDonald's - the feet of a person standing on a rug - Fast Food Near Me - Delavan, Wisconsin

I waited 37 minutes for a MCCHICKEN and it came without a top bun. I also asked for no Mayo cause I'm allergic and came with extra Mayo. I don't have medical insurance to be eating Mayo all day so I complained and they told me if you already ate it then I can't do anything about the sandwich or your allergies read more

McDonald's - Missing top bun - Fast Food Near Me - Delavan, Wisconsin

The service was bad, workers being rude. Food was extremely dry and nobody wore gloves. Absolutely disgusting.

Without a doubt the absolute slowest McD I've ever been to, both inside at the counter but especially at the drive through. I have never made it through the line in less than 15 minutes, and today the line was going around the building at 1:30, about 20 cars in the drive through. No thanks! read more

So they have the new kiosks that you can skip the line and have your order quick. Me thinks not! Our order was sitting up there for 10 minutes! You put this numbered tent on your table and they are supposed to bring the food to you. The manager kept calling our number but we couldn't hear her because we were in the back of the restaurant. . It says right on the receipt table service. Then no drinks! The cups are out of sight from where we ordered. Time saver no. Save yourself the headache and order at the counter. read more

See all

Terrible service and bad food don't suggest. Was waiting in line and McDonald's worker yelled at me behind me to order and hurry

They took some money from me I gave them 20$ to pay for a large spicy deluxe sandwich meal which was 10.89$ and then they asked for 4$ more and I gave it to them and then gave me 10.89$ back last time I checked I was supposed to get 13.11$ back since I gave them 24$ in total read more

What can I say? You have two drive-through ordering lines and this McDonald's is one of the slowest McDonald's around! It should never take 15 minutes to order food and receive it! That is my main complaint. Most of the employees are cordial and somewhat professional. The restaurant is fairly clean as you would expect with most McDonald's. Food prices are expensive for fast food. For a couple dollars more you could go to a sit down café and eat better food. What is really pathetic is that I go in and order two hamburgers and they are $1.68 apiece when I could've ordered two cheeseburgers for three dollars without the cheese. Does not make any sense! I usually order my hamburgers with extra pickles and sometimes they actually do have extra pickles on them however most of the time they have two pickles on them. French fries are often warm at best instead of fresh and hot. The only good thing about this place is that the sodas are still a dollar. read more

the female manager has a constant attitude and is always rude. it takes me yelling to a worker to get help at the front with maybe one car in the drive thru. overall hate it here. read more

Food is bomb, had good times in line. All the workers were great besides one guy working the Night Shift who was VERY rude and never said anything when I asked for Dr. Pepper then yelled at me at the window saying they didn't have it, even though he never said anything. read more

Terrible service waited over 30 for my order if I could give -5 I would never have I waited in line that long for 2 burgers and any fast food place sit down restaurants get food out faster read more

The employee literally swore at the customer next to me calling them very disrespectful names. Our food also took approximately 35 min. Pathetic and unprofessional do not go here. :( read more

Very slow service and every time I order, they never get it right. Hopefully we see more restaurants in this town in which will drive the competition (better customer service and etc) read more

This McDonalds rarely gets the order correct... Wait times are usually very long.... Appears they are short staffed on most occasions... Inside is small and feels crowded.. Needs to be updated!!!! read more

You need to use an app to get you food in a timely manner at this McDonalds, however, my food was cool and l ended up throwing most of it in the trash bin. A very busy McDonalds even with the poor service. We will not go there again. read more

Probably the worst McDonald's in America. They are so slow, I've been waiting in the drive thru for 30 minutes and still haven't received my order. This isn't the first time I've experience slow service here, par for the course! read more

My friend and I had used the kiosk to place our orders. The kiosk did not print out a receipt, but we didn't think anything of it since we ordered in anyway. We waited 30 minutes for our food before going up and asking where our food was at. We go up to the counter and it took 4 people (two of which seemed to be managers) to walk passed us before we asked where our food was. Once we were able to get someone's attention, we told them we have been waiting for 30 minutes to get our food and they asked for our receipt but we explained the kiosk did not print one. One of the cashiers then said "it probably didn't go through if you didn't get a receipt" and my friend and I both explained it must have since both of our cards were charged. Once we repeat our order to someone, they still managed to give us the wrong food, but at that point we were just so irritated we didn't bother correcting them. read more

If I could give this McDonald's no stars I would. I had a simple order on a Friday night and I sat in the drive thru for 30 minutes! 15 of those minutes was spent sitting in the pull up stall. I called the store, their phone had so much static that I could hardly hear the girl who gave me a very rude and horrible attitude. She proceeded to tell me my order must have been given to someone else. Finally after they realized they messed up, I got my food 40 minutes after arriving and ordering. 10/10 WOULD NOT RECOMMEND. read more

Went there after work, and got a Double Quarter Pounder with cheese with no pickle and got served a Patty and pickles on it. read more

McDonald's - Uncooked Patty - Fast Food Near Me - Delavan, Wisconsin

Compared to the McDonald's locations in Beloit, this place is a friggin steakhouse. The light-up tables are a little overkill. What's next, stripper poles? I'm not dancing for McNuggets, that's where I draw the line. I'll probably come back though. read more

My boyfriend sat in the drive thru waiting for 2 breakfast sandwiches for 50 minutes. Ridiculously slow service and the workers here are not helpful what-so-ever. read more

Terrible service I was waiting out side for them to bring my coke that they forgot to get and the employee says "I'm not going to bring it" So I had to go in and get it my self cause he was to busy doing nothing!!!! read more

There is no excuse for how poorly management runs that store. They treat there employees poorly, in return the staff takes it out on the quests. The food is always cold and taste horrible read more

Terrible service from the night manager. After my sister accidentally left her phone in the building right before they closed we came back to ask if we could look for it, he said no because there was no phone here (after we used the location to find that the phone was still in the building). We asked politely to check the bathroom where he agreed to in the most negative manner possible. He said it wasn't there and for the fear of having to buy another phone we asked him if he could bring the trash can (where she might have dropped it in) to the parking lot where we could search for it, he threatened to call the cops and swore at me. Regardless as a customer I felt I should have been treated with a little more respect. Awful man. read more

We had been waiting for one hour, there were THREE MANAGERS AND NONE OF THEM WOULD HELP US!!!!!!!!! if I asked for help they would ignore us and walk the other way, so we ask for our money back, MCDONALD'S WORK TF BETTER!!!!!!! read more

Worst service I have ever gotten. Took literally an hour from ordering to getting my food. They gave me my drinks and the Happy Meal I ordered then I proceeded to wait for the other food. After a while I was asked to pull forward. I watched a few cars immediately get their food and leave. Went inside to get my food waited more with another couple that had been waiting for half an hour. Was finally able to catch someone taking a mobile app order out and complained to them. They personally came back in and made the rest of my order. When I got home with everything I learned they not only messed up the order they specifically asked me for to make sure it was done right but the fries were super old. I felt super bad for the couple I talked to inside because while I was waiting inside I noticed a sundae on the counter melting away into soup. Turned out to have been theirs. Definitely will not be going back. read more

By far the worst McDonalds I've ever been to. Even during COVID they seem to care very little about safety or cleanliness. I ordered a simple burger with ketchup and cheese, that's it. Yet they still messed up my order, how is this possible? Half of the staff weren't wearing masks. I ordered some cookies, they said it would take an extra 1 min to get them, as I waited more people lined up in the drive through, suddenly 10 minutes later, my food was cold and I had to go in the store to ask for my cookies that were ready, but they cared so little that nobody even brought it out. Just avoid this place, terrible customer service, terrible everything, and that's for McDonalds standards... Plenty of better restaurants nearby. read more