I've lived here longer now and, wow, this place has become consistently the opposite of what I originally said. Every time I come here; whether there is a massive drive-thru line (most of the time) or literally nobody but me is in the drive-thru and the parking lot is empty, it takes ages. I've had to wait for a simple order of 2 cheeseburgers and a fry for over 45 minutes more than one time - and I wouldn't if they didn't charge you before suddenly telling you to go park and wait the rest of the day in hopes of getting food. And, also consistently, the food finally comes...and it's clearly all old, cold, and soggy, so it's not like they were preparing it, they just forget you are there or something. That being said, the staff is always nice and the times you DON'T get forced to wait almost an hour for a small meal of basic items at a fast food place the food is actually pretty good for McDonalds, hence the 3 stars rather than something lower. INSIDE is mostly the same, except be careful of walking around. The floor is so unbelievably greasy and filthy that wearing my hiking boots in there results in literally slipping worse than I do on the ice. It sounds like an exaggeration but it is truly impossible to stand in there without your feet sliding away and going all over, it actually is so bad that I do not eat inside at all anymore as I've come close to serious injuries from it. It sounds stupid but it really is true. Also, if you see a septic tank truck doing anything, just leave immediately. People were running at full sprint with faces covered, some gagging and heaving, because that smell is just beyond description and located right at the entrance door on the parking lot side and right where - if the line is long enough - you will be stuck in the drive thru as well. read more

We thought we saw the 6 pc chicken nuggets in our bag...drove 8 miles home and no chicken nuggets for my grandson. Had to drive 8 miles back in to town to get his nuggets and the 2nd shift manager was extremely rude about the situation. She threatened me with not having to serve me the missing nuggets and refuse service! told her I paid for those nuggets and she did have to give them to me or refund my money! Besides being very fat and ugly, she was the worst manager I have ever had the sad experience of meeting! I will NEVER go to that McDonalds again. And the chicken sandwiches we ordered were cold and barely filled the bun. They were mostly bun! if I could give a Zero rating I would! read more

The worst service ever. They took 10 minutes to get me 3 soft drinks !!!!! On a mobile order. They were supposed to be fixing something at this time of the day when customers are super hungry. read more

They always put onions on things I specifically ask to not have onions and get never get it right

Slowest McDonald's in the country Do not recommend Constantly Messes up orders too If you order through kiosk or counter you are ignored drive thru people are priority read more

The whole customer service can improve, the person who took my order and cash me out was good, his name is Sean Montgomery he did extremely well taking my order with a great attitude. His coworkers that made our food didn't do a good job at all, they gave us 3 fries that were cold with no salt on them and two McDoubles that look old with soggy buns. read more

Messed up my order twice. I simply asked for a double cheeseburger with pickles only. They then proceeded to give a burger with only onions. Then I went back through the drive thru, which corrected them and said I asked for a double cheeseburger with pickles only. Once again, they messed it up by giving me a regular cheeseburger with pickles. Wouldn't recommend this place if all they do is mess up orders. read more

Your typical McDonald's - not sure why it had such low ratings. Bathroom and the dining area were clean. We stopped here yesterday on the way to Indianapolis. The mobile app had a BOGO sandwiches deal so we did that, but couldn't figure out how to add french fries and a drink, ha ... The menu was switching over from breakfast to lunch at the time. So I had my boyfriend stand in line and I got our sandwiches before he had even ordered the fries (mobile ordering FTW). With the deal it was only about $8 for lunch too - not a bad price. I tried the new garlic grilled chicken sandwich and it was tasty. He had the BBQ burger. I'd stop by here again if passing through the area. read more

Horrible service! Waited literally 27 minutes for a happy meal and 1 plain hamburger! Rudest workers I've ever had to deal with. Don't recommend this place at all! read more

Horrible service waited over 30 mins for a mobile order. When I called the restaurant the manager on duty was extremely rude.

It's horrible. I sat in my car for 20 mins after placing a mobile pick up order, when they bring me my food it's absolutely cold! I COULD feel it through the bag. Go to the one on 2nd street instead read more

This spot is definitely not the place to attend for a morning breakfast. My order was completely different than what I asked for. My sausage egg and cheese biscuits came with NO cheese. I didn't even ask for no cheese. How do you even forget to put cheese on it. Customer service was OK in the beginning but I didn't make the effort to make the changes, as I realized this only when i got home. read more

Good place to go if you're not in a hurry!! I ordered using the mobile app. It took around five minutes to get there. I waited over fifteen minutes in the parking lot. When I asked the employee who was running orders to the cars if he knew how much longer he replied rudely have patience. I waited five more minutes then went inside to get the food that was just sitting there. Of course the order was totally messed up. Missing sandwiches, sauces, wrong drinks. Horrible treatment from the employees! read more

Food was fresh so that was okay, it was super busy so I didn't mind the wait, but the tables were dirty and sticky, bathroom was a mess, no problem with the food just the restaurant itself was extremely dirty. read more

They got rid of the Buttermilk Crispy chicken sandwich and replaced it with the regular Crispy chicken sandwich. The crispy chicken sandwich tastes like pickles even when I get it plain. So I had to get a 10 piece nugget instead because they didn't tell me they got rid of it when I asked for it. I will now be boycotting them till they get it back. read more

If you wish for cold food, rude service, and to be verbally assaulted by employees and other customers then this is the place for you. If you wish to get half your order shoved out the drive through window and almost dropped on the ground don't look any further. Do you like to get the window slammed in your face as you ask for something as simple as a cup of ice? I bet you'll know where to go after this. Do you like when people questioning how they can't understand how you didn't get all your food? Hey look it's McDonald's in defiance Ohio. Out of towner here and for good reason. Idk if it's this whole town you should avoid or just this McDonald's. I hope to never come back to this location. If this was the last McDonald's in the world I would hope the dirt outside would taste better then their dry salty sweat burgers. read more

If you want to eat at a dirty restaurant this one is for you. We were getting our food delivered to our table then the employee dropped my fruit and yogurt parfait and just left it there. A older lady almost slipped and fell so about 15 minutes later we told a manager that she dropped it and just looked at it. Then they went back and about 5 minutes later they finally came out and cleaned it up but didn't ring the mop out so the floor was drenched. read more

I Arrived early on the way to a softball tournament. When i was ordering the cashier seemed lifeless and bored. When I received my food the eggs were extremely cold and plastic like. All the people working were laughing and didn't look like they were working at all. Horrible experience. read more

Wow! I love this place. The people were so welcoming and kind. I haven't really visited a McDonald's to just eat since I was young so my expectations weren't very high, but this McDonald's BLEW ME AWAY! Great customer service, excellent food, amazing scenery. A+ Guys THANKS XD read more

Went through the drive-thru and ordered a McChicken with cheese, and asked that they make sure it's fresh, because last time it tasted old and dried out. Waited in line for at least 15 minutes. Finally got my food, and sure enough, they forgot the cheese. I handed it back to them and told them they forgot the cheese. The person at the window asked me to pull around. I said no way, I've been waiting 15 minutes, and not about to wait another 15 minutes. A manager then came to the window, and she also told me to pull around, so I told her the same thing. She got downright nasty with me, and I said "can you just put some cheese on my sandwich so I can go?" She did so, then yelled at me "Next time, make sure the screen is correct!" Then she slammed the window on me. The screen WAS correct. That wasn't the problem. The problem with this place is that it's run by teenagers who really don't care. I would say they screw up something in my order at least 50% of the time. After this last experience, I doubt whether I'll be returning any time soon. read more