Terrible customer service as they ignore any customers that go to the counter even if you already have your order placed and on the screen. Food quality wasn't that great either. And when I went to sit down I saw an employee eating food in the dinning room area from another restaurant. If I would've seen that before ordering I would've gone somewhere else. But I know this for sure I won't be back. read more

Stopped at 10pm - the staff was nice - happy - pleasant. Order was perfect and all items were in bag. Will definitely visit again!!

the food was cold and soggy, the service was incredibly slow and disinterested, and the restaurant itself was filthy with overflowing trash cans and sticky tables AND RATS read more

McDonald's - Boycott McDonalds - Burgers Near Me - Dearborn Heights, Michigan

Unbelievably horrible service and food prep. Prefer two meals. Big Mac and quarter pounder with cheeses ketchup only. We were up charged to large soze without requesting it. Then no cheese on either burger. When I presented to management she wouldnt even come to the window then when I wanted a refund for the up charge she very nastily said she wanted ALL THE FOOD BACK!! DON NOT GIVE THIS SHIT RESTAURANT YOUR BUSINESS!!! Keep on driving read more

Ridiculous experience today. This afternoon I picked up lunch for my family and ordered about $40 worth of food, including three chicken McNugget meals. I paid at the first window and when I pulled up to the second window they asked me to park until my food was ready. This was no problem at all as I understand it was a large order. A young woman came out to my car with food and asked me if I had the large chicken order and I said yes. I get home and opened the bag which had a mixture of food that was clearly not mine. I drove back to McDonald's and as soon as I walked in was asked if I had the wrong order by a different employee. The people who got my food must have been more diligent about checking before leaving. The girl who had brought my food to the car then came out from the kitchen area and told me that she had asked me if it was my food and I had said yes. I didn't really appreciate the accusatory tone, but I understand there was a miscommunication as I did have a large order that involved a decent amount of chicken. They agreed to make my order again. When I got home I could not believe that the order was again wrong. It was missing one of the chicken nuggets and also a McDouble that I had ordered. At this point I knew I wasn't going back again but wanted to call to let them know because I thought it was crazy. The first time I called and explained what happened, the girl (pretty sure it was the one who brought out my food and blamed me for not noticing) cut me off and aggressively told me that she knew she forgot my McDouble but that she gave me all the chicken and if I wanted the burger I would have to come up here and then hung up on me. I was honestly shocked when I heard the click and was definitely missing a nugget meal. I then immediately called back and she did not answer. Without even focusing on messing up my order twice, because I do know that accidents happen, the absolute audacity to be that rude to me both in person and on the phone, and then actually hanging up to me is just beyond the pale. I was not yelling or swearing or doing anything that could've possibly warranted being disconnected from the line. And then to see me call back and actively not answer the phone is just insane. I waited a little while to call back the third time because after being ignored the second time I was upset and wanted to calm down a little bit before trying again. The third time I called I supposedly talked to a manager who was very nice and apologetic. I hope it was truly a manager and I hope that this incident does not go unreported because it was beyond unacceptable. read more

This service and food that I received was sooo bad, I feel so disrespected. How can you even serve food so cold, and old. The Manager Monica... needs to stop playing with people and get it together, I wouldn't give this food to someone for FREE!!! read more

McDonald's - It's supposed to be a Double cheeseburger smfh - Burgers Near Me - Dearborn Heights, Michigan

Very displeased as I came two weeks in a roll came home with my order not how I wanted plain fish sandwich first week second week asked for double fish sandwich they gave me regular I. I have called them now three times no answer won't be going back other than to talk to higher management read more

As soon as I walked in, the atmosphere was immediately unwelcoming. The manager was trying to push us out when there were over 6 people eating in the lobby. I continued to order a Big Mac and received a single patty with ketchup. No bun. no toppings. nothing else. I proceeded to walk up back to the door (was locked) and I talked to the manager through the window, she was very hesitant on opening the door. I then didn't get a refund and the young lady who made my burger was giving pissy looks at me for simply wanting a burger fixed. read more

Their food is terrible. They lied about the smoothie machine being down when we clearly seen a co worker have a full cup in his hands after telling us it was down. Just lazy & liars. Corporate needs to come visit the store & so an audit. read more

Had cash. Went in. Never got helped. Went thru drive thru. Ordered 2 fries and a chocolate shake. Had to wait more than 15 mins for them to bring my order out (Had to pull into the parking lot as did everyone). How do they NOT have fries ready? I have someplace to be and didn't think I'd have to wait forever. When did service at FAST FOOD get this bad? read more

waited in line to order, then was turn it down because we were not DoorDash. tried to talk to a manager young man said he was one when he wasn't Finally spoke with the manager about the DoorDash situation Once I asked, how can you tell if someone's DoorDash or not she has the phone back to the kid who lied about being the manager? Are they just telling people that I need to how they want to get rid of customers because they are understaffed? It was late we were starting this place is very unprofessional. I do not recommend this location to anyone. read more

Garbage is the name of this eatery. I usually don't eat fast food but I always enjoy a Diet Coke from McDonald's. The wait is atrocious. Five cars in line and forget about any appointments. The food? I will not try it because the registers at the drive in are filthy. The workers? The angriest people on earth! A Diet Coke is either impossible to get or you must withstand a long time in line. read more

A few weeks ago the manager was let go after a few rude and unprofessional comments to myself and a few other customers, we all left reviews with McDonalds and ever since then this place has got a lot better. Today my experience was amazing. The lady talking to us on the drive thru (Jessica) was so nice, polite and helpful! (Even though we had a picky order ex: sauce on the side, plain items and ice cream) It was by far our best visit to McDonald's. Our order was exactly how we ordered it and tasted as fresh as ever! Thank you Jessica! read more

After working for Amazon for a couple months and never being able to find an emergency restroom while delivering packages.... This place is actually open on the inside to be able to use restrooms and actually get food if you drive a big truck or van that is too big for drive thrus. Thank all that is holy. read more

Gross!! I wish I could give this McDonald's location zero stars! I have been here before and it was bad but thought it might just be a bad day. But honestly, it's fast food, it's not that difficult. I went through the drive thru. Waited about ten minutes just to place my order and it wasn't busy. At least the employee acknowledged my presence a couple times by telling me he'd be right with me. So I ordered two burgers and fries. Waited at the window to pay about three minutes and the pick up window another two. As I was leaving I tried the fries. HORRIBLE!!! They were cold, soggy, and had the worst grease taste. I couldn't eat them. When I got home the burgers were a mess. Mustard, mustard, and mustard everywhere. All over the wrappers and the bun. There is no way someone could have eaten those burgers in their car without it resulting in a mess all over the place. The buns tasted stale and the burger meat for one sandwich was pieced together. I don't remember seeing a ground beef sandwich on the menu. This location is on my do not visit again ever list. Off to find something else to eat. read more

Too lazy to serve ice cream because they don't want to clean the machine. Don't believe me? Look it up on google. This was our second attempt at getting a sundae, when I questioned why the machine was still "broken and they didn't have any ice cream" I got the giggles of a little girl lying back at me through the intercom. Also, unfortunately I had to stop here before a movie the other day and grab something to eat on the run. I couldn't finish my dry cold food and my fiancée couldn't either. We should have just eaten at the theater. read more

I used the machine to order everything worked fine. I went with my sign to sit down. After waiting 20 minutes for my food and it never came out I went up to the counter and the manager gave me such an attitude about it. I had to wait an additional 8 minutes because they never started my food then I got it and it was burnt and my coffee was wrong. I would give this establishment a 0 if I could. read more

Why is the service the worst service in Michigan. The manager was really rude. Cussed me out, and the fries where horrible. The mc chicken was good but everything else was the worst thing I've ever experienced. I would rather go to Burger King? read more

Worst customer service ever. Ordered thru the app. Get to the window only ti be told they didn't get my order. Okay fine I have the confirmation but no big deal. I am told by the manager that I can reorder. So then I am told I have to go back thru the drive thru to place and pay for my order. Seriously? It is 6am and there is no one else in line. I said that's fine I don't need it. The manager's reply is "your loss. Way to take care of your customers. read more

Had their $3 special double cheeseburger, the cheese didnt help. Next time i will get a buger without cheese. Maybe a quarter pounder.

So gross probably won't eat there ever again. I know you can't expect much from a fast food place but the Mac chicken had like chicken fat just a chewy gross feeling. So I switched it up for a fish sandwich but there were bones in the fish. I got grossed out after that. Staff was rude and slow. The condiment counter was semi clean but a lot sticky spots on the table read more

I ordered $8.48 worth of food. The boy at back cash took my twenty but not the exact change. I called to him several times to give it to him but he was talking to a coworker and not paying attention. When he finally heard me he said he had already got the change out and refused to get the right change. Then he dropped most of my change on the ground and accused me of throwing it down. I called him a little shit, which was nicer than I was thinking and pulled ahead to look for a manager. When I got to the front window there was a lady on a purple button down shirt and I asked the girl to get her for me. She said yea and turned around to get her. The boy from the back register came charging up front and pushed the girl out of his way and puffed up his chest and stuck his head out the window and started to rant. I was going to try to get a hold of an adult or corporate, but after reading the reviews why bother. read more

Sharonda was amazing, very kind and very fast. she made sure I had enough napkins because I had asked for extra. I'd rate this McDonald's a 10/10, read more

Service was sloppy and i received three different orders. Staff was not organized at all and made me late! Definitely not spending my break there again read more

McDonald's - Service was sloppy. Gave me 3 bags when i only offered a egg McMuffin and 2 hash browns - Burgers Near Me - Dearborn Heights, Michigan

Sheri Austin added 28 new photos. 3 hrs · Dearborn Heights · Here is a McDonald's I drove through yesterday which I thought the parking lot was wet got my pop and then this morning I realized when I came out to get my Jeep I had Sealcoat all over my Jeep I thought it was dirt so I came by here this morning and guess what they have it all taped off because they just restriped. Apparently they didn't feel they needed to close after they seal coated yesterday! The manager refuses to come out and talk to me so I've called the Dearborn Police they're headed here to do a police report! I am so pissed off right now. This is the McDonald's at Telegraph and Haas it's actually Dearborn Heights do not come to this McDonalds! They will definitely be paying for this. read more

Have to say that I feel sorry for this location if the woman I spoke with tonight is really a manager. Quite possible that she is one of the rudest individuals I've dealt with over the telephone. If my order had been correct when your employee gave it to me, there would not have been an issue. Guests are allowed to call to inform you that am error was made. You should not be so rude and dismissive. I work in a restaurant and if I spoke like that to anyone, I'd be fired. You should be. Your boss should be embarrassed. You are not a good representative for this company. You are one of the reasons this location will lose valuable customers. Like me. read more

Boo. Overpriced. Poor quality. The Golden Arches are no longer golden. The app is ridiculous. The deals are horrid. The staff is lousy. The bathrooms are filthy. The parking lot is dangerous. Remember how great it was years ago? That's gone. It's garbage now. read more

You can easily spend 10-15 minutes waiting in the drive through, even if there's only a car or two ahead of you. On several occasions, the staff has been downright rude when I try to make sure my order is correct (because the screen isn't working). When I finally get my food, it's sloppily prepared, barely warm, and probably 1 out of 5 times they mess up my special order, even though the sandwich has a slip attached that says how it's supposed to be. I've filled out their survey numerous times and requested that someone contact me. Most of the time, I never hear anything at all. The last time, I received what was obviously a form email from someone who I have since been told is an administrative assistant (ie not actually able to do anything about the problems). If not for the fact that this is on my way home from work and one of the only places open when I get off, I would have gone elsewhere a long time ago. read more

I only go to McDonalds usually in the morning - I get an Egg McMuffin and a coffee. I then take this to work and have breakfast. Their egg mcmuffin is good and semi healthy. That's why I go for breakfast - but, it's like maybe 3 - 4 times a year only! I usually go through the Drive Thru and I have not been disappointed as of yet with their services! read more

When my friends and I ordered food we all so bought a drinks which she said (the manger) she did give us and where stealing. After back and forth arguing she finally gave our cups that we bought. The staff are really slow. My friend bought 10 chicken nuggets and got 7 and me and my friend pitch in to buy 20 pieces which I ended up getting 15 chicken nuggets. The ketchup machine as out of ketchup. They where to lazy to refill it. I bought bbq and the manger went to the back and never came back for a while so I just left. 1-5 I'll give it -100 if I can read more

I just endured my worst customer service experience EVER at a McDonald's Not only did I have to wait nearly 5 minutes just to place my order (no! There was NOBODY in line a head of me - just no cashier), but then I had to wait an additional 7 minutes for my food which was simply 2 mcdoubles and a large drink). No "I'm sorry for the wait" from the manager when he shoved my bag of foot to me then sighed and rolled his eyes when I mentioned that I stilled needed the cup for my soft drink! When I did go to fill the drink, the soft drink station was cluttered with trash and spilled pop on the counter and not a single napkin in two dispensers. While I was waiting for my food, another 4 people came in and they experienced the same problem with nobody taking their order. They had STILL not ordered when I left. Worst experience ever - I will not return! If it were possible to award zero stars I would. read more

Wow! Who thought I had to check Yelp to see if a McDonalds is good or not. More and more of these large franchises are too big and can't be managed properly. This is one of the worst McDonald's that I've been to. Order took 20 mins to make. Was thrown together and nothing tasted good, even for fast food. I think the coke was the only thing that wasn't too bad. Staff is completely unorganized and don't know what to process first. 4 drive through orders were processed for every one in side. What a joke. McDonald's should pull this franchise. It's a disgrace. ZERO stars! read more

Their fries are pretty good. But only when they're hot. They have this burger called a "Big Mac" that has an extra bun in the middle. They put 1,000 Island dressing on it, but call it "special sauce". Place is owned by a clown, though. read more

Morn 2/9/2016 I desided to treat my family for breakfast before school I order 2 mcgriddles Hot cakes Egg white mcMuffin Sausage biscuit with cheese Hash brown Caramel mocha Orange juice My biscuit was hard as a rock no cheese on the sandwich which I asked Hash brown hard & cold Mocha was cold U would think the person that's serving the food would feel how hard the sandwich is when preparing I would like to put this mc Donald's in the BITCH PLEASE!!!!!! read more

Was waiting in line at the drive through, taking a while, no problem they're busy, whatever. I've paid and pulled up half past the window in line. Minutes into my wait BANG BANG BANG! On my rear quarter panel. The bitch was hitting my vehicle to get my attention and waving my meal out the window.. unacceptable. Called manager to receive BS excuses, do not bring any car of value through this drive thru. read more

Ordered the usual two double cheeseburgers drink and a fries. I only live two blocks from the store , burgers were ice cold had to microwave them . Started to eat my first burger and found a tasty big black hair hanging out the side of my reheated burger. I contacted corporate by email and there response was we will look into it. Not sorry,or we will send out some coupons. I would not get anything with the coupon just wanted the offer but didn't get it. That place is a shit hole read more

The worst service ever!!! I waited over 5 min in the drive thru with no answer so I drove up to the first window. Nobody there either. So I went to the second window. Was asked if I wanted to come in to order....uh no, that's why I'm in the drive thru. When I finally did get my food I had a bun that was hard as a rock and the fries tasted like the grease was old as hell! HORRIBLE. read more

Fish sandwich was dry... cheese coagulated and two bun bottoms. Buttermilk chicken burnt and dry. Use to be a good Mcdonalds.. gone way downhill.. no more Mcdonalds for us! read more

Worse service ever! Took them too long to give us our food and almost forgot the 2nd order. To top it off they gave me WILTED lettuce on my sirloin burger! One of the employee didn't know what to do when i asked for new lettuce and just looked at me like I was speaking a foreign language. Also the Ketchup dispenser was out of order with no sign and no one refilled it. We also ordered two mcflurries. One somehow had less ice cream in it that it was only half full. I had to ask for more ice cream. Not going back to this location. read more

I've been coming here for almost a year now and never had any issues. Wednesday 2nd dec. My husband and I came and ordered dinner and I got the holiday pies. This was about 11:30pm. The thing that struck me the most was the manager that night had a bad attitude and look on her face the whole night, and the holiday pies I was served were undercooked and I had food poisening for two days. I won't be coming back here. read more