My wife and I were driving home from attending a high school graduation ceremony. Neither of us had had dinner, because it was a meet at the house after work and go kind of day. So, we decided to drop in to this location on the way home.
We pulled into the lot and went to place our order. Unlike other restaurants with more than one drive through window, this one did not put up any signs stating that one of the windows was closed. If this place had done so, it would have saved a hassle, because instantly a female voice yelled rudely, repetitively that the window was closed, and that we needed to go to the next window. I looked behind me and checked my mirrors before backing up to go to the next window, and the impatient employee started to yell louder at us. One does not simply back up in a situation like that, because people have been known to fly off of Telegraph Avenue into restaurant parking lots at Telegraph speeds. One has to know for sure that one is clear to back up. She did not have the patience to understand that.
When we got into the line of the window that was open, the male employee was polite and friendly. He was also fast and efficient. My wife and I both ordered the Big Buford Combo meals. The fries were a slight bit on the greasy side, but they were crisp on the outside and soft on the inside. If you use plenty of ketchup, it should cut the greasiness; so, it isn't necessarily a problem. The fries were also hot and steaming fresh. The burgers had adequate toppings and condiments on them. The meat had about a medium cook on them. They were juicy and flavorful.
This location has decent food. It just needs to work on some of their customer service issues. So, I would have given it 3 stars, but I had to count off for the customer service issues. read more