This McDonalds was fantastic!! I arrived with a party of three and we decided to stop here on a road trip. We ordered: quarter pounder with bacon, filet o fish, spicy deluxe mccrispy, mcchicken, and fries. I don't really order their beef but was pleasantly surprised by the quarter pounder. The sandwiches here were picture perfect, if you take a look at my burger it could have been camera-ready for a commercial. Upon entering there were some kiosks available to order from. I prefer ordering from a tablet because I can get indecisive. The tables were clean and many booths were available. They even delivered the food to us as we indicated dine-in. I haven't had that experience at my local McDonald's in a while so my party and I were pleasantly surprised. We had a great time! read more

McDonald's - Look how moist!! Quarter Pounder with Bacon - Fast Food Near Me - Danbury, Connecticut

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Just wanted a medium fries and ranch. They gave me no ranch. I'm pretty sad. Hoping for ranch next time I come because you guys really let me down read more

Stopped here on the way to D.C.. Small inside, but friendly people. Standard mcds prices. Red light at entrance/exit so easy in and out. read more

McDonald's - Fast Food Near Me - Danbury, Connecticut

We go to this McDonald's from time to time and it's okay. We often eat in because we don't want the car to smell like McDonald's if we carry it home and also, Mickey D's food doesn't really travel well...it's best hot off the griddle. In any event, sometimes it's a little slow but it's consistently clean and the people who work there are nice. Although not specific to this location, I don't like using their app to order ahead because they won't let you start the order until you're there, so if you're trying to order ahead to avoid waiting in line, you're out of luck. I am not aware of any way to override that. In any event, this is a decent location. read more

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The food was actually pretty good it was decent it was decent and hot Siri who's however took like 8 minutes however they were really nice Now I will probably come here again read more

I ordered at the wrong location by accident, called this location to get it cancelled and they literally hung up on me and would not pick up again, called like 10 times. So if you want any type of service at all don't come to this location. read more

I laughed when I unwrapped my burger I had to make this review 47 characters long, so here's some more characters. The burger tasted great though. read more

McDonald's - 2 Cheeseburger Meal - Fast Food Near Me - Danbury, Connecticut

I went to mcdonalds after a long day and my chicken nuggets are stale im disappointed in you mcdonalds.

I don't know what came over me. I just had to have a Mac-n-Don's Supper Club hamburger. HAD TO. Now I have. It was fine, though ... not sure there were onions in there. At least I don't remember any. I don't go there for fries, but they were fine. I just remember a burger and fries being a little bit better, is all. So ... two stars. Except my wife got a four-piece chicken Happy Meal. The chicken was inedibly dry and tasteless. The creamy ranch dressing made it taste inedibly dry, tasteless, and greasy. The apple juice was even more inoffensive than apple juice from the store - no horrible polarizing apple flavor in there, just sugar and water. I dunno. I gotta get my fast food hamburger jones solved somewhere else next time. read more

Our experience here was perfect. We stopped while enroute to an airshow and used the drive-through, which was fast and efficient. The staff was friendly and helped make this a quick stop. Total time from pulling into the parking lot to leaving and being back on the road was probably less than three minutes. Our order was correct, hot and fresh. I was the passenger, so I couldn't get a good view of the building from my side of the car, but it was clean and well-maintained. There's two drive-through lanes, and both of them were active and busy. Overall a great experience. read more

I just need someone to hear this. Last week I ordered a milkco shake, half vanilla half chocolate. The girl didn't know what I meant. She asked another girl, who asked another girl. They decided to ask me "no whip cream". I repeated my order and the girl said "oh okay". I got out to my car and it was a strawberry shake. This week I went in and made the same request. I was told "no". I asked flavors do they have. She said "vanilla, chocolate and strawberry. The machine only makes on flavor at time so I can't have a half and half. So I left. I live near by and put up with the rudeness of the employees for years. So I went to the McDonalds off exit 8 in Danbury and ordered and received my order. Half vanilla and half chocolate. Corrected first post read more

This McDonald's is an absolute joke. The staff almost seems bothered when you ask them for assistance and don't use the kiosk.

Ima start off by saying, yo this a mcdonalds, u know what you're getting into. Went through drive through, parking lot big, mcdonalds sign easy to see on main road, staff was nice an spoke clear, easy to understand, the bag they gave me, the fries were all in the container, the burger had the condiments and stuff placed nicely. Pretty good experience compared to other mcdonalds read more

McDonald's - 2 Cheeseburger Meal - Fast Food Near Me - Danbury, Connecticut

WHYYYY....do I keep forgetting to look at my order before driving away?? Every time I go to any McDonald's my order is always incorrect ALWAYS!!!!! read more

I asked for iced coffee. It took 15 minutes to come out and when it did it was lukewarm coffee with a bad after taste. I will not be returning. Thank you read more

If you want service from a person that never smiles and seems they are attending a funeral, this place is for you. There's a Spanish lady that works the register for the drive thru and she has a sour puss. Customers don't want to buy from people that can't smile. I'm done giving them business. read more

I got off the highway and stopped here around 9pm on a Sunday night. This is a modern McDonalds with 2 drive-thru lanes. In addition to the 2 lanes, also, 2 windows were open alongside the building (many McDonalds won't staff them both). The wait time is pretty slow, but nowhere near as bad as the nearby McDonald's in Carmel, NY. I became frustrated that I had to wait over 10 minutes to get a $4 snack when there were only 2 cars in front of me. Unacceptable, but in fairness, I've seen worse elsewhere. The food was hot and fresh. The beverage was also fresh. The meal itself was right on par with the McDonald's brand. The first thing I assess when I approach a drive-thru is the cleanliness. The lawns and grounds were clean, and the exterior signs were all working properly. Looking inside, the employees were all hustling. In addition to the 2 window employees, I saw 3 or 4 additional employees inside. At least 6 employees on duty. That's good management. But somehow, the wait was still slow. Overall, I'd give it a chance again. Staff were very friendly and seemed to be working hard. read more

I was going to order inside. The people working this morning seen me come in the restaurant and couldn't even tell me they were only doing drive thru. I finally figured it out on my own after I looked at the menu. Very rude! Went through the drive thru asked for mild sauce with my burrito but they gave me hot sauce. Ordered a chicken McGriddle but they gave me the chicken biscuit. Thankfully I won't have to deal with them again because I was just passing through this area. read more

Supposed to be 24 hours..but it's not. I was going to grab breakfast there around 5:30 am, however they were closed. Other than that, I don't have any issues here usually read more

I've been here several times. Several times too much. They are consistently slow whether I use the drive thru or go inside. Wait times run between 10 to 25 mins. When did fast food become slow food. I'll go somewhere else for that kind of service. Approach at your own risk. read more

I've never had a bad experience at the Lake Ave McDonald's. They're open 24/7 usually speedy with the drive-thru's and the food has always been good. Remember it's a McDonald's so don't compare it to some 5 star restaurant. As far as McDonald's go this one is pretty good. The staff is usually friendly, and it looks like they run a tight shift. Plenty of parking and well lit. read more

The Chicken In The Salad Was Raw & Cold I Threw The Whole Thing In The Garbage, Wasted My Money, No More Buying McDonald's There!!

So I've been going to McDonald's in Lake Avenue since 2008 rarely have a problem but the manager that was on the shift of 05/31/22 around 7 o'clock in the evening wasn't professional so first I order a triple cheese with lettuce and bacon also two happy meals and l A large sprite small caramel frappe two strawberry cream pies and last but not least a McChicken with Mac sauce and bacon so the guy in the register puts down a big mac with Mac sauce which I don't know why because it comes with it already and bacon so I didn't catch that mistake so my total was almost $35 and I had a coupon on my app for 50% off my order so the total came out to $17.98 when I had approached them to let them know about the mistake the manager had to come by and help the gentleman upfront she was rude she basically just wanted to give me my Mac chicken with bacon and Mac sauce and not give me my change because the big Mac is eight something and the Mac chicken is way cheaper so I needed my change she gave it to me at the end so I'm waiting to get my Mac chicken and what happens I get a plain regular McChicken had to wait even more to correct them for the second time that it's a Mac chicken with big Mac sauce and bacon my fries were getting cold from my original order and my caramel frappe was melting it's 93° out here and I want to be in an out I also tried explaining to the lady that I was there a couple days ago ordered a happy meal and I didn't receive my juice unfortunately I kept trying to call the store nobody picked up so I'm telling her this and she tells me that's impossible we always pick the phone up so long story short I didn't have the receipt and she said she can't do anything for me I don't understand what's going on in their items or missing items are wrong not cool McDonald's ! read more

Worst service ever!!! I came home from a long flight and they did not have my drink available. When I tried asking what else they had the young man closed the window on me!!! read more

I frequent the McDonalds on Lake Avenue in Danbury CT fairly often, my dog love the plain McDoubles! There is a young woman, whose name is Josselin, that does a phenomenal job. Everytime I see her, shes assisting customers asking if they need anything, whether it be helping at the self ordering kiosk, smiling and greeting you, bring trays to tables, offering to get condiments or even refills for patrons that eat in. I have have never been so impressed by a McDonalds employee. I commend her for a job well done, her hardworking work ethic and her drive for customer satisfaction, she is the ONLY reason that I return to this location. Other employees at this site could take some notes from this dedicated coworker. read more

I HATE THIS MCDONALD'S!! The cheap gas station across the street lures me, and I get suckered into visiting this HORRIBLE excuse for a McDonald's. My expectations are pretty low - it's a freaking McDonald's! BUT they always forget something - sauce or ketchup at the drive thru but for some reason they NEVER and I do mean NEVER give me the chocolate chip cookies. The one time they remembered cookies, they were the wrong kind. I HATE oatmeal raisin. So zero for four for chocolate chip cookies is bad. All those other comments about poor English are spot on. The last time I went (and I do mean THE LAST), I asked if they still had the #11 chicken ranch sandwich combo, and she said they would make it for me. I said great! I would like it without the lettuce or tomato. I was presented a sweet chili chicken wrap.... without lettuce. WTF? Then she couldn't understand why I didn't want to take it. There wasn't a single person in there who could understand that what I ordered was not what I was presented. And I was halfway home before I realized the cookies weren't there either. read more

Part of the order took too long to come out. Then my wife's southwestern salad came as an Asian salad with southwestern dressing on the side and featured inedible slimy peppers. Try another McDonalds. The guy above who said they are English challenged wasn't joking. My wife said Southwestern Chicken Salad 3x and the guy, right in front of her, kept saying "What do you want on the chicken sandwich?" read more

If you are looking for the worst customer service this is your place. Bunch of know it all employees who lack English and people skills

Awful service. Our order was incorrect. Cold food. My cheeseburger had two finger holes on the top of the bun. The bun was hard as it was likely under a heating lamp for awhile. read more

Terrible service today! The second window cashier had a very bad attitude. I had a game sticker for free fries. Why do you need to take the entire bag of food just to correct your error. Then I am told that the first window cashier will not ask for game piece. So how would a customer know whose responsibility it is to ensure receipt is accurate. Then when I asked for ketchup I guess this took cashier over the top as she gave me handful without even looking at me! read more

Best McDonald's I've ever been too, been here about 10+ times in the past month and my fries are always hot and salty and sandwiches always hot. They also are always nice FIVE STARS YAY MCDONALDS read more

They do not understand The concept of fast food. The length of time in the drive-through line was beyond unacceptable. We never visit this location again. read more

Bro. The top of my cheeseburger was covered in a handprint of ketchup. Come on. Tasty burger though. read more

Hot food items are not always served hot. Pleasant staff and the restaurant is clean but I would like to eat my sausage burritos at least warmer than room temp. I have had this experience three times. read more

Grate walk in service drive-thru sucks sometimes but at least there are no weridos like the one in Hartford

The workers are lazy and never get the order right on top of that they will always lie about the machine being broken and lately has got to be worse that it was 3 years ago Didn't expect it to be so bad since it was close to a highway express read more

They barley clean the tables so you have to eat on what the person before left behind. Also it takes forever to get your meal because they are under staffed that cant speak good english. read more

All the McDonalds in the area are owned by the same Corporation. This particular location is poorly staffed, poorly managed and often makes errors in the order because the staff is English challenged. They often give you the wrong order, or the wrong items for your order, and cannor get any special order (like no pickles) in the correct order. Their focus is only on moving the drive up line along quickly. Go to another location!! read more

The employee was slow and kept making mistakes. The shake was great, but had to go through a lot to get it.

This McDonald's has always had trouble with their drive-thru. Whether it is accuracy of orders, speed of service, or friendliness of employees, there is almost always something wrong. I never filled out a survey before because I figured how little I paid equated to the quality and speed of service, however this particular time resonated with me. No matter what business it is, what location it is, or who the customer is, there should NEVER be a customer who has to deal with inattentive and dismissive employees. You wonder why your company can't keep up with others, because even though your prices may be low, your competitors offer MUCH better service and a better experience. It's a big problem for you when people would go out of their way to pay more. Train your employees to be attentive and aware of customers, not dismissive and overall terrible. Also, fix the speed of your drive thru. There should be no problem getting a simple order in the drive thru when it isn't rush hour. The McDonald's in Boca Raton, FL is super speedy, especially during rush-lunch times. Learn from them! Without a good explanation/response, I will never eat here again! read more