I tend to come here when I don't have a lunch from home. Today was one of those days. Now, I'll be honest, my order tends to be unique. I ordered a triple cheeseburger with extra cheese with only onions, pickles, and lettuce. I get my sandwich and there's no lettuce and no extra cheese. Getting my order wrong. The staff tend to be pretty decent to me while I come through the drive-thru. To be fair, I'm always nice when I talk to the staff, because I've been in their position and they treat me in kind. However, their grill staff tend to not get orders right unless you have no change to an item. The grill staff is always the problem. Please just fix this. I'm tired of getting half of my order right. I don't have time to go back and get it fixed. Update #1 Inept grill crew strike again! Apparently, they don't know the difference between triple and double. I ordered a triple and got a double. Unfortunately, I was unable to go back and complain about it, so I had to deal with being ripped off again. read more

Came here for the Grinch meal and I wasn't too disappointed! The Grinch salt was dill pickle seasoning and wasn't too bad. The box came with a shaker bag to dump and shake the fries in I would say it was a rip off because you can get two, 10 piece meals with for the price read more

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This place is terrible, the bread is cold and stale and for some reason the burgers are not even warm so the cheese doesn't melt. We rarely ever have fast food tried this twice in few years and it's never good read more

Wish I could rate no stars, 15 min (@2:00pm) for a single cheeseburger that appears to be stepped on by one of their hefty employees. Embarrassed that I thought going here would be okay. read more

McDonald's - Assault victim burger - Fast Food Near Me - Cromwell, Connecticut

Have cooks that cant read english. Do not go to this location. Horrible service. This location does not care anout your time or money

Quite possibly the rudest staff of any restaurant in the surrounding areas. When you attempt to speak in the mic at the drive thru and they cut you off. Not with a pleasant question- just interrupting and barking "is that all? is that all?" after each word I said. At first I thought it was a one-off issue, so I waited a few weeks and returned today- same problem. Also, if I have to pay $10+ for a breakfast burrito meal, I shouldn't have to remind you about sauces. I shouldn't be interrupted while I am in the middle of placing that simple order. Maybe PRETEND for 10 seconds you aren't a miserable person who hates their job. Just to have me and THREE other cars pull up and wait 10 minutes for our order??? For cold hashbrowns. Maybe ACT like my being a patron of your store isn't interrupting your day. Store 5956 has by far the most inpatient, rude employees who hate their job. If that ISN'T the case, perhaps consider the optics- because it sure does look that way. Also, your store is a depressing looking building. Gone are the days where McDonalds was a fun place- it looks like a sad DMV inside and out. Maybe that is why your employees all seem so unhappy. read more

I went to this Mcdonalds yesterday morning a quick stop before heading to work. I ordered a Steak egg and cheese bagel and a hashbrown there wasn't a line so I didn't think they could mess up my order. When I got on the highway and opened up the bag it was pies, no sandwich or hashbrown which were the only things I ordered. I called the restaurant to make them aware of their mistake, they asked if I could go back so they could fix it OfCourse I was unable to since I work 35 minutes from this McDonalds. I was back in the area in the evening so I stopped by to speak to a manager to see if I could get a refund or even credit as this the second time, I have had an issue at this location. Another employee came up and was translating for the manager. She was communicating to her employee in Spanish as if I did not understand what she was saying and wasn't communicating with me till I addressed her directly. How can you ask a customer if they have a receipt when your staff at the window aren't giving them or even offering it to the customers. I had my phone with a picture of what they gave me, call log of when I called and bank statement. I was trying to show her my bank statement with their address, time stamped of when I purchased and how much I spent, and she just kept going back and forth with me about how I should have brought back the pies, and how I need to call next time (which I called in as soon as I seen THEIR MISTAKE). I normally don't ever ask for refunds or even take the time to complain, but her demeanor was unprofessional and the back and forth was uncalled for when it was not my mistake. Took me 10 minutes to get my refund. Check your customers orders before just handing out any orders in the drive thru and you wouldn't have unhappy customers returning. I will never come back to this location. You have rude unprofessional people working here! read more

The worst McDonalds in my area, never friendly & ALWAYS make you wait for your food weather you buy a simple meal or a full meal be prepared to wait more than five minutes for your food read more

worst mcdonalds I've ever been too just wanted my goddamn Minecraft meal and they gave me the wrong fucking toy then didn't let me get the right one and the fries were horrible read more

The McDonald's in this location is very nice. The staff members are very friendly when you walk in. The tables and bathrooms are always clean. The manager Nelson is very friendly, nice and funny. He is the best manager. Their food is always fresh, cooked and yummy. Their Big Breakfast is SO DELICIOUS! I would definitely recommend this McDonald's to anybody. read more

The food was good I got a Hashbrown and Hotcakes as a quick meal not bad. I took the drive-thru so I don't know about the service but I heard it's good. read more

McDonald's - The bag has Hotcakes and Hash Browns. - Fast Food Near Me - Cromwell, Connecticut

Worker was super rude through the drive through. Didn't know you closed at 12 which is fine, but he practically screamed that they were closed and in the rudest tone. I have no problem with them closing but could've said it a little nicer instead of screaming so loud saying "WERE CLOSED DONT COME HERE BYE" read more

Poor Service I ordered a small black coffee to go, which I took and left. I opened the coffee and it had milk and sugar, The service was slow and I had to wait 5 minutes for the wrong coffee. I will never go back. read more

Ordered for sit down but got food in a bag instead we asked them to put egg on the side but never received it would not recommend this location. read more

Ant is a good employee never failed to make the experience way better definitely coming back every day like always

Thank you for taking my order when you were nearly closed last night. I bet you didn't feel like it and I don't blame you. I know your job is hard and you probably don't get paid enough for what you have to deal with all day. My food was probably the best I've had from a McDonald's in a long time. read more

McDonald's is a decent place to buy cheap and quickly prepared meals. In addition, the staff provide great customer service. I gave 2 stars because I prefer commercial businesses over local businesses. read more

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we ordered iced coffees 2 times within 2 days, in the evening hours. when we ordered those we got extra caramel in them & they were absolutely perfect! this morning we ordered coffees, the same exact way & they didn't even put caramel in them !! just straight coffee & cream, highly disappointed. read more

The audacity of the workers here astonishes me. I frequent this location and have had a few issues. I have been given wrong orders a few times, but that is not my purpose for this review. One of the most recent problems I've had has pushed me off the edge. I always order through the McDonalds app. When I order on there it gives me the opportunity to order up to 20 sauces. I ordered 17 BBQ sauces due to my love for their sauce, and was stunned to learn that I was only given 3. This lack of attention to detail or poor corporate detailing is a complete disgrace, and must be fixed. UPDATE: I fulfilled my second attempt at a sauce recovery, and once again I have been scammed, bamboozled, and robbed. read more

If I could leave zero stars I would. Why even bother having two drive thru lanes if you're only going to use one and make people wait 5 minutes to order at the other? Finally order, and then wait another 10 minutes to pay for my one shamrock shake. 16 cars drove off in the time I was waiting. Your chain certainly just lost a lot of money. I'll stick with the McDonald's on the Berlin turnpike from now on. read more

These are seriously the people wanting to be paid $15/hr? Not only are they slower than molasses, I've been cheated TWICE by this location and ordering a FULL meal and missing one item be it the fries or the drink and it's always during my lunch break where I have zero time in order to go back to get what's missing. Today I was missing the chocolate shake my meal was supposed to have read more

Went through the drive thru with a large but manageable order of 3 McChickens a McDouble, Big Mac meal and 6 piece nugget meal I was caught off guard when the driver thru attendant said we where "all good" after I asked with confidence we pulled away from the restaurant seeing that half of our order was missing and where charged for the whole thing. read more

Stopped in this afternoon to quench my need to eat some fries but sadly left without buying a thing. I left because the first place I went was the ladies room where I observed a server/worker (in full uniform) come out of the bathroom stall where she proceeded to quickly rinse her hands off with only water, shake her hands into the air to dry them and then exited the bathroom. She did not use soap, she did not scrub briskly and she did not dry her hands. PLEASE PLEASE PLEASE DO NOT DO THIS IF YOUR SERVING OR WORKING WITH FOOD!!!! read more

My older daughter had a doctor's appointment today and as a reward for both girls being good I promised to bring them to the McDonald's with the play place. :( They demolished the play place and put in some sedentary activities. We don't do fast food often and when I do use it for a reward I like to give them a physical activity to burn off all the junk food. The girls liked the new touch light table and the touch screen games but it lacked the physical element I was hoping for. I want them to run and play and they got none of that. The food was fine, McDonald's food is simply edible at any time, nothing special. The meal was put out quickly and I appreciate the short wait. The girl behind the counter was very nice, she even apologized for the destruction of the play place although I know she didn't do it and there was no need for her to apologize for that. There were also 2 employees mopping the floors when I got there. I love that it's clean but my suggestion is to make sure to do one section at a time. They had mopped an entire half of the dining room and made it impossible to get to the games my children were instantly drawn to without going over the slippery wet floor. No accidents or slips so that's good but who wants to chance it? read more

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I am updating and not removing the original review. I received this below. Thank you Greg but I'm all set! "I am sorry you had that experience at our restaurant that you posted on YELP. Wanted to let you know that this situation has been addressed and that walk throughs have been done with the Health Department. Is there some way that we could make this up to you? Sincerely, Greg Taylor Cromwell McDonald's read more

We just pulled off the highway for a quick lunch while passing through... This McDonald's must have been renovated recently. The outside was well landscaped and the interior was clean & fresh. Lunch was everything you would normally expect at McDonald's. I had a salad and my wife had a Quarter-Pounder meal. read more

SO.... We ordered 2 orders of 4 piece nuggets and 1 order of medium fries. Waited for about 7 minutes for these - even the guys who ordered 20 piece and 10 piece after us got their order first. Then when we looked in the bag (after getting in the car) saw that the medium fries were not even filled to the rim of the container. Wow. Some places, they give you about double what I got today. Late order, inadequate amount of fries... nah. No thanks. I live in the area... I will go to the other McDonald's...if I need to. read more

Worlds slowest McDicks in the world!!!!! Drive they had no cars when got there line around building when left and waited 20 mins!!!!

This review is ONLY for the new lobster roll offering. I just happened to buy one at this location. I have to say I was pleasantly surprised by McDonalds new lobster roll. Is it better than those put out by the local clam & seafood shacks? No. But for $7.99 it surprisingly came as advertised. It did indeed have a good amount of lobster meat lightly, and I mean lightly, tossed in mayo. This is a good thing because I dislike mayo and was expecting the thing to be drowned in it. But not this time. Add some lettuce and a nicely toasted sub bun to the puzzle and you have a surprising fast food winner. With this simple presentation it may very well become a permanent menu fixture. For an extra $3.00 you can add fries and a drink to make it a nice little meal. This lobster roll won't win any awards, but I think you'll find that, in a pinch, it works pretty well. These days, McDonalds needs all the culinary victories it can garner. read more

No matter how nice you speak to these employees. They will throw the bags of food at you and speak to you through the window as if you came at them aggressively. Never will I go back to this location as they have no respect for their customers and will hand you the wrong order anyway. read more

Went through the drive thru and the lady handed us a bag that wasn't ours. When we told her this wasn't our food she proceeded to take the food BACK from us and handed me my order. I'm a little confused as to why she thought this was okay to do? ESPECIALLY with COVID. She didn't even throw the food out, she just re-bagged it. I cannot believeeeeeee she had the audacity to do that. How insane. read more

We visited there on Feb 15th, 2018 for a boys happy meal . The milk received with the happy meal said use through 2/13/2018. Expired milk ! read more

McDonald's - the date of the ice thru feb 13, 2013 - Fast Food Near Me - Cromwell, Connecticut

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fries are never good, its like they never change their oil when there supposed to. The Mc Donalds by Walmart down the street is way better. Your staple is fries so I dont understand why theyre always nasty. Never again read more

They just re did this whole mcdonalds. Mcdys is so greedy. A 1.29 up charge for a med soda when i buy a breakfast extra value meal. Wheres the value?? I am already paying for some sort of a drink when I buy the extra "value" meal. They made me pull up at the drive thru and served 4 other cars before giving me my food. My bacon egg and cheese biscuit tasted like it sat out sense last week. My hash brown tasted like oil. Ronald must be laughing his way to the bank with my 1.29 up charge. Why is soda so much cheaper at cumberland? I can get a 32oz soda at cumberland for 89 cents. Stay away from the ronald. read more

This is the worst McDonald's I have ever been to. I asked for a Chicken wrap with all the details about chicken, and making double sure that I get only what I want. Received Bacon wrap instead of chicken. If I eat Bacon, I just throw up. Went out after a long day to just hang out, but the things turned out bad. A young girl was MANAGER there and she was just INSENSITIVE and RUDE. She was like doing a favor to me by changing my wrap to what I wanted. Never found any restaurant that rude & insensitive. I HIGHLY DISCOURAGE people to visit this one. I would rather skip McDs at all, not sure how other places are. Finally- I asked for a refund and her RUDENESS was at its peak. My mood was off, THANKS for spoiling my night **$%# ! Date of service- 07/29/2015. 10.30PM. read more

If I could give this place zero stars I would. Went through the drive-through the other day and they messed up our entire order. Asked for a mighty kids meal double cheeseburger and the girl had no idea How to do that. I got to my destination and opened my bag and there was a single cheeseburger and in a box by itself was a hamburger patty. Seriously? I went back about an hour later after I was done at my destination and I told the girl at the drive-through what had happened. She called a manager over who couldn't have been more rude if she tried. I told her what had happened and she didn't even respond to me and started pushing buttons on her computer and walked away and all of a sudden I have all this food again and they're charging me $10. I asked the girl what exactly happened because nobody said anything to me and she said oh we're giving you your order again but this time it will be correct. I said I have a whole bag of food sitting here (and I lifted up the bag and showed her), why would I want more when we didn't even eat this? Just give me my money back. She said I need the manager again, so she calls the manager and says can you come here please and the manager flat out said no. She said you can't come back to the window? The manager said no. Again. I know it's McDonald's and I shouldn't expect rocket science but how hard is it to put together a happy meal? McDonald's needs to think about hiring managers that actually want to manage and know how to deal with customers. The manager on in the early afternoon of Saturday, July 21st, was despicable. read more

Top mcds in the area. Drive thru service is usually fast, friendly, and without issue.

the food was fine but me and my friend went there just for the luca toys bc that's what was advertised on the box and everywhere else and we ended up getting a scooby doo toy which really disappointed us. read more

PATHETIC!!!! Careful if you are diabetic and order sugar free coffee!! They can't seem to get that correct at all! Awful service,no response from area manager. Go to Dunkin next door they get it right every time and understand the concept of a drive thru read more

Mike the Cashier, Order-Taker, and Comedian served us with impecxabke service and I will most definitely be returning solely for his witty banter read more