This restaurant is very run down. Strong smell of old oil…read more Fries were a mix of hot fresh and old and cold. Food had taken more than 15 minutes to come out. Appears they are not putting anything back into the business

The food we got was really bad I would never eat there again the gravy was lumpy, the chicken was…read moredry and the skin was not crispy there was barely any skin on the chicken.

I visited the Burger King in Cranbrook on January 26. I ordered a Whopper with cheese and bacon to…read morebring to my daughter. The staff member at the window asked if I wanted a Junior or regular Whopper, and I confirmed I wanted the regular size. After paying and leaving, my daughter pointed out that the sandwich was small and it was a junior whopper and wouldn't be enough for her, so I had to drive back and order another Junior Whopper. I ended up paying $6 for the first sandwich and another $6 for the second one, totaling $12. When I asked about the price of the regular Whopper, I learned it was around $7.50, so it cost me about $3.50 + time and gas for Burger king staff mistake . I asked the staff for a discount to make up for the mistake, but he refused to help. I'm a regular customer, and I was really upset by the extra time and money spent. I felt disrespected and overcharged, especially since the staff didn't take accountability for their error.

I've picked up food here 3-4 times but every time I get home & open the bag they forgot something…read more. Employees didn't seem to like working there & that really reflects on the consumers! I love burger king but this one isn't worth your money or frustration!

Stopped by on the way through Cranbrook. Very good burger with a gluten free bun option. Liked it…read moreso much we stopped again on our return trip

I enjoy both the food and the service here. They always have new creations on the menu which I will…read moreadmit I'm not always the first to try, but they definitely seem interesting. The prices are the same as any other fast food joint, but the service is impeccable. Another place for a quick craving cure!

Great food and adult beverage options. Server was helpful and love the environment…read more The place was packed on a weekday night but the service and staff were Awsome

Enjoyed lunch at The Heid Out with my family. Food was good - butter chicken needs a little more…read moreflavor, but the char siu salmon was perfect. The kids had fish and chips and they were tasty. Service was good overall. Fisher Peak Brewing Company Elephant Run IPA was tasty.

Always a great place to go. The service is friendly and your morning coffee cup never gets empty…read more You can always count on seeing the city fathers gathered in the corner as you walk in every morning. They are trying to save our great city...or something like that...

My spouse just went to subway, i had asked for a six inch steak and bacon, and , for the price of…read morewhat this sandwich costs, you would think that you would get enough steak to cover the bread at least. When he had asked the worker to put more steak on my sandwich because there was basically none, the worker refused. I would not have paid for it and walked out, What happened to customer service? Shame on you.

Usually I don't care to review fast food unless the customer service was really good or really bad…read more In this case it was bad. I ordered a sub from a lovely young lady who made it and put it in the oven and then the manager came and told her to go do something, did not acknowledge me, continued to train her new staff, and when the sub was ready she just looked at me and said "what is this?" So she could ring it up for me, she took my money, no thank you, no have a nice day, just rude in her tone of voice even when she asked what I had ordered. You as a manager should never look so busy and annoyed that it shows to your customers. Terrible customer service.

It has been many years since we had a burger at a fast food place. We chose DQ because we…read moreremembered it as good. We both ordered mushroom Swiss burger. Probably the most disgusting thing I have ever eaten. Mine had 4 thin slices of a button mushroom and an even thinner slice of Swiss cheese on top of a skinny dry hamburger pattie, all this was placed between two halves of bun and then the whole thing was flattened as though someone had sat on it. How a business can produce something like this and stay in business, perhaps says more about the extreme poor taste of the consumer than the lack of skill and pride of the business. Except for ice cream I will NEVER eat at a Dairy Queen again, ever!! Paddy I was just forced to rate the business but it should be NO stars.

4 times in a row now going through drive thru, have got the wrong order. Multiple things missing…read more Called twice to complain and they wouldnt do much besides say 'come back with a reciept', which they never gave to me in the first place. Check your bags before driving away! I didn't learn my lesson after the first 3 times. Will not be returning to this location again.

Gluten-Free! We heard about this location and stopped to check. They have gluten-free buns and…read moretake great care in ensuring no cross-contamination (perfect for celiac families like us). We were extremely impressed. The staff were all friendly and the manager even posts his cell phone number in case we have any questions. The quality service was evident - a full restaurant and the "bell" rang virtually every minute as people left.

unable to count to 3 we got two orders of mozzarella sticks with marinara and i asked for marinara…read morewith my chicken strips too. Guess how many they gave us... 1. This service was not only lacking enough sauce, it was also slow!

Ordered a delivery with the new Handcrafted (light and airy crust) and Cinnabon mini rolls…read more The pizza came on a thin crispy crust instead of the airy handcrafted. The Cinnabon mini rolls also had no icing whatsoever. We took pictures and didn't end up consuming them. When we called the store to clarify she said that she would have to check the cameras and will call us back. A moment later she called back and said she checked the cameras and it's fine. We told her that we haven't eaten it yet and can bring it back to the store to prove that the pizza crust was wrong and that the Cinnabon rolls had no icing. She immediately started to yell and swear at us over the phone and said we will block your number and you can never order pizza here again and hung up. There was no offer to fix the wrong food solution. There was no apology. There was no attempt at any customer service. Our money was wasted on food that the family will not eat.

Orderd hot wings with bone inn & revived boneless that I didn't eat. I called back and they said to…read morecome back tmr & they will make them correctly. So the next day I order the same wings Buffalo & bone inn and after they where deliverd I realized that they where completely wrong flavour. They made it wrong a second time when I tried to call they hung up in my face & would not give me the right wings and told me they would call the cops because I'm abusing them when I just wanted what I paid for & ordered. Honestly think that the manager should be fired the way he handles customer service. 10/10 don't recommend they are dirty & can't make a single order right!

Absolutely horrendous. We've been coming here for around 2-3 years and had great service. Now? We…read morepayed **35** dollars for two donairs with extra cheese. There was NO cheese on either donairs, and there was barely any meat. The fricken tortilla/wrap was cold and fell apart as soon as I took it from the bag. It used to be 22-26$ for two donairs with a large fries. Don't come here if you value your money and actually want food to fill you up. Go to freaking McDonald's for food worth your money and time. Unbelievable. EDIT: we went back to ask for cheese and guess what. They added sauce, cabbage, and god knows what and NO. CHEESE. never coming back here and asking for a refund. This is fucking ridiculous.

Very good service at this spot, friendly, helpful & checked with us to make sure we were happy…read moreseveral times. The donairs are delicious and very large. The spinach pies had a delicious pastry crust & very good flavor. We will return the next time in Cranbrook.