The best service in town that you can't get anywhere else with the best staff and the cleanest restaurant I have ever seen

I went to Coopersville location this morning, May 4th around 6am. The person taking the order was very unpleasant while taking the order. No greetings. She sounded annoyed. OK. Pull around. No Good Morning, a smile, nothing. Grab my card, she swiped and handed it back to me with receipt and she shut the window. No words Pull up to get my order, this woman added way too much water to my oatmeal. Scrunched the bag, handed it to me with the coffee and shut the window. No smile, no hello, no good morning. Nothing. This location needs to do better. Each time they are rude, the food and coffee sux. The best McDonald's is the one off of Walker Exit. Friendly, Fast and CLEAN and food is great!! Poopersville location fits their personality and food. Waste of time and money!! Don't recommend. And if customers are reporting RUDE staff, why isn't management dealing with this issue!! These rude staff members are literally ruining your business!! read more

If you love sitting in one order lane and being ignored, while five other cars get their orders taken in the other lane, then this is the location for you! Bonus points if the staff gets annoyed when you tell them they have you the wrong order. read more

There is usually always something messed up with my order. Decided I would rather drive 20 minutes to a different McDonald's after the workers gave me a "Vernor's" that was essentially carbonated water and my food was inedible due to my burger being drenched in sauce. Not to mention, the fries and chicken nuggets in my order were hard and cold like they had been sitting out all day. Several different workers have been incredibly rude in the drive through and seem annoyed that they have to do their job. Don't waste your money here, it's not worth it. read more

Good food. The restaurant was clean.  Bathroom was very clean! I went to used there bathroom and then got some food! read more

McDonald's Coopersville has left us with the wrong order, wrong sized drinks, and an overall wrong taste in our mouth. We drove through early in the morning not expecting much but at least the correct food since we were the only ones in line. Overall very disappointed with the rude customer service as well. I would recommend waiting until another breakfast restaurant opens. read more

McDonald's - a car in a parking lot at night - Fast Food Near Me - Coopersville, Michigan

Very disappointed in the quality of the quarter pounded that we purchased today. Extremely dry, overcooked and hardly any condiments. The McDonald brothers would be so disappointed. read more

Was hesitant after negative reviews but it was a convenient location so I gave them a shot. Was around 11. Ordered lunch. Service was friendly, fast and order correct. Fried were actually hot! read more

There always fast even when there is a big line, Staff is also super friendly. One of my favorite fast food chains is definitely McDonald's!

Staff that I interacted with were pleasant. Food was not good. Breakfast burritos and hash browns. Hashbrows undercooked and fell apart in the bag before I got to work. Old burritos that were over microwaved to make soft when handed out the window, had become petrified rocks by the time the bag was opened. 3rd time something like this has happened.. and I am sorry to say that I can no longer support your business. read more

Worst most dry burgers. Fries were cold and half full. Fish hard and dry. Worst food I've ever had from McDonald's.

This McDonald's is fast. You will get your food in record time. But the reason for this is that they never take the time to make sure your order is correct. I am handicapped and so I need to go through the drive through. Tonight I ordered 2 plain Mcchicken sandwiches and a large fry. My order never showed up on the screen but ok, that's fine. I moved up and paid and then when I got to the window where you get your food I asked for ketchup for my fries. They looked at me and then at the order screen and said I was not rung up for the fry. Ok I said. Can I just get one here. Nope. But they did offer for me to come inside their lobby to order my fries. Again, I'm handicapped and was on my way to pick up my daughter from work. It would have taken so long to go into their lobby that I would have been late to pick up my daughter. That's why I went through the drive through. Not everyone who uses the drive through is lazy. Some of us need to use it because of physical disabilities. So I just took my sandwiches and left. But they ALWAYS get my order wrong. They've also charged me for items I never received and then when I came back a few minutes later refused to give me the item I paid for but didn't receive. I guess because they didn't believe me. I am done with this McDoanld's. My advice: if you choose this McDonald's, always ask for a receipt (they won't offer one - you will have to ask for it), check that receipt while at the payment window to make sure they've rung up your entire order and don't leave the drive through until you've checked your entire order in your bag to make sure they didn't charge you for items that are not in your bag. read more

Always slow person taking order can not push buttons they have to have you repeat your order 100 times you get the window to get your order and then they park you to have you wait another 10 min. When you do get your order it's wrong read more

Just went through the drive thru.... had to ask for receipt. Got home and my McChicken also contained a Gouda Cheese expiration label. Called and the manager said "sometimes that happens." and "we have to have these labels or we'll get in trouble with the health dept." Well pretty sure one box isn't currently labeled and that the health dept frowns on you serving 3 inch labels in your customer's food. Manager did replace my sandwich but one star for talking down to your cliental and a most unsanitary lunch surprise. read more

I don't eat here anymore because of several rude employees. It's also often very dirty with food on the floors. Disgusting. No thanks, I'll go to Burger King or Arby's and I suggest you do the same read more

What a dirty place. The garbage just inside the entrance door was over the top with no room to put more. Disgusting. One table had a huge slit in the bench with all of the stuffing coming out. My question is "what kind of manager is working there"? You can be sure I will not come back. read more

Obviously this is a McDonald's so there is no need to comment on the food. However, the service here is absolutely terrible it takes so long to get your food. read more

It's a McDonalds so you know what expect. Beware though, this location gets really busy on weekends in the summer due to the fact that it's one of the better stops between GR and the lakeshore (lots of travelers on their way to or from the lake). read more

good food. the restaurant was clean. I went threw the drive threw in just a few minutes.

The service was extremely lacking. As I was finishing ordering I requested an additional small soft drink. The gentleman on the monitor said he added it. I paid and was not given a receipt and at the 2nd window was not given the extra beverage, but was given an extra straw. I called it out to the window attendant and he said he would get it for me and asked me to pull to one of the waiting spots. Another gentleman came out with my food but not the drink. He went back in to get it and came back out and told us we didn't order it. I told him we had and the ordering attendant confirmed we had. He went back inside and the manager came back out with a copy of my receipt and she told me I didn't order the beverage and would have to go back through the drive thru in order to obtain it. Mind you, this was during the dinner rush hour. The manager was rude, and she treated me more like the 16 year olds she manages, rather than like a paying customer whose order was messed up. I've been in high level customer service for 20+ years and her idea of customer service was glaring lacking. She was disrespectful and demeaning. Instead of offering to correct our order, she put it on us to correct the error of her employees. I won't go back to this McDonalds. read more

Honestly the worst McDonalds I've ever been too. They have terrible customer service and we've been waiting in the drive through for 15 minutes. read more

I got a strawberry shake half full of chocolate shake and a chicken sandwich with no chicken in it.

horrible, cold food, they forgot all of our drinks. No ketchup in dispensers, no salt, garbage can overflowing, I will not go there again.. the only good I can say. The people working were friendly. read more

It's mcdonalds. You know what to expect. Have been there 3 times and service was horrible eveytime. Drive thru can be busy so I usually go in. On all 3 occasions drive thru and inside NOT busy but our food still took over 15 minutes each time. Oh well we won't stop again. read more

The absolutely worst customer service experience ever! All tables dirty and trash full, no ketchup in dispensers. Employee Jason refused to take our order at their counter. He wanted to get customers used to the self service kiosk, even though we said we had no desire to use it. Family behind us also were refused service at the counter. When customer gave employees Jason & Crystal a choice to take order at counter or he would take his business elsewhere, they let the family of five leave. Krystal & Jason then proceeded to take customer orders at the counter, 2 each, before we departed. When I told Jason I agreed with customer that left, he turned his back on me while I was speaking and left. I know why this Coopersville, MI McDonalds needs self service kiosks, they have no clue how to provide customer service. Jason and Crystal are inept employees and will never see my business again. read more