After 12+ hours of travel we came here for a quick dinner before heading to bed. The lobby was closed so we had to do the drive thru. It was extremely slow, at least 20 minutes and we were the only people in line. The employees could be heard arguing with each other at the window. But, they were friendly to us. We did get a chuckle about the sign they had on the ice cream machine. I will say, their sign must serve them as a good reminder because the ice cream machine was operating when we were there. Food came out to us lukewarm. Overall it was an okay experience. Nothing absolutely horrible, but nothing outstanding either. read more

McDonald's - Fast Food Near Me - Cooperstown, New York

This is very likely the WORST McDonalds in upstate NY. As I have reviewed on several other sites over the years. If the food isn't cold or order faulty or a total rip off then they probably feel they did something wrong. I honestly cannot remember the last time we got a large fry that would even fill a small fry bag. I'll attach a photo for a typical result from this location. Look at google reviews for a dismal rating if you don't believe Yelp. The fact the corporate office hasn't taken control of this thieving dump is shocking. read more

McDonald's - How a large fry was taken out of the to go bag. And no... there were no fries spilled in the bag. - Fast Food Near Me - Cooperstown, New York

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Went here twice -- both times they messed up my order. Gave them a second chance thinking maybe the first was just a fluke, but nope. They forgot an entire kids meal the second time. Place is completely disorganized. They overcharge you and still don't give you what you ordered. I wouldn't waste your time or money here. read more

I've never reviewed a McDonald's. However, this one is so bad that I wanted to warn other potential customers to avoid the pain. I have never had to wait over 20 minutes just to get a cup for a drink. Every time we visited this location, it was extremely slow and dirty. I cannot believe McDonald's allows this location to operate like this. Completely awful! read more

The worst McDonald's. Usually McDonald's is a guaranteed quick and easy stop. This place takes 30+ minutes no matter how many people are there. They don't care and they are rude. And then after 30 minutes you may get the wrong order. read more

Male employee at lobby door very nice and polite explained that there drive thru screen and mic shut off 10 even though they are open till 11 but they are still open. Female employees were rude and arguing with us and him. Poor customer service. Horrible. 1 star by default only. read more

Avoid this place. It's disgusting. Very unclean on so many levels (floor had lots of food stains and crumbs; tables hadn't been cleaned and had food bits and pools of liquid). After sitting for an hour doing some work on my laptop in the dining room, I never saw any employees cleaning any of the tables (definitely needs cleaning) or looking at the bathroom or sweeping. They also gave me stale fries. When I asked for fresh fries, they just dumped my stale fries into the fryer for a minute. I could tell the difference between fresh fries; stale fries; and recycled fries. Shame on you guys. This place is gross in any multiverse. read more

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There aren't enough people working here to service both in-house and drive- through customers. Plus, it's January, and there' s no heat in the dining area! "Won't get fooled again," as The Who said many years ago. read more

Friendly staff. Overall pretty nice. Floors are VERY slippery. Need to degrease to prevent someone falling

Service was very bad I waited 40 minutes for the food and got the wrong stuff. Also the Manger does not know how to run the place. CLOSE THE DRIVE THOUGH so that the people inside can get their food. read more

Worst McDonald's experience ever. 40 minutes in drive through line. 30 from time of order to receiving food. How can they possibly be this bad? Aren't there standard processes to follow? read more

Terrible service, a man was waiting 30 minutes to get a cup and all of the workers were having a conversation instead of doing their jobs. Didn't even get our food. Do not go here under any circumstances. read more

Sat there for 30 minutes when it was empty for just an order of fries they were rude too they clearly don't care.

Worst place ever food is terrible don't use drive thru I waited 30 minutes for order and finally went in to gety money-back whoever is running this place should be fired read more

Terrible...they called the cops on us for waiting in the parking lot until they opened. Not to mention we were all dressed in collared shirts and ties. We were not threatening at all. read more

They take there sweet time to take your order then it takes them another like 15 minutes to get up to the window. And then when you finally get to the window they ignore you for 5 minutes, then takes them another 10 minutes to bring you your food. DO NOT go here unless you have time to waste. read more

Just called now at 10:30 to see what time they serve lunch. They said a little later than normal today and hung up on me before I got another word in. No byes or anything. read more

The service is absolutely horrible and the employees are rude...I don't think I've been one time where they weren't rude ! The food is always cold and their very slow read more

The worst customer service at any restaurant let alone a McDonalds I have ever been too! My family and I are in town for the Cooperstown Dreampark Tournament, my 3 year old daughter wanted chicken nuggets from McDonalds so we got in line 20min before closing after our game. The line didn't move for the first 10min. I could literally see 3 workers looking out the window at the line of cars for several minutes doing nothing but talking to each other in a circle at the cash register and there were no customers inside. My guess is they were probably talking about how they wanted to go home and didn't want to try to hurry to serve everyone in line. We got to the place where you make an order at 10:58 and no one asked what we wanted to order. At 11:00 a girl talked through the microphone and said I'm sorry we're closed and refused to take our order. An older sounding lady I'm guessing the manager then started talking through the microphone in a very loud and rude tone saying "you weren't here in time, we close at 11:00, and we have no more food to serve you". We ate there the first night we got in town and the fries were cold, we were gonna give them another chance but after tonight we definitely won't go there again. That was the worst I've ever been talked to by a manager at any restaurant I've ever been to. If I could give them zero stars for a rating I would. read more

One of the best mcdonald's i've been to! food was crispy and fresh, looked like they could have used one more employee, but threw in an apple pie since I waited a few extra mins for my order. Extremely nice staff too! read more

Well, I guess I'm the most recent one and to see that what I experienced others did too. So I won't go into details. My review of this place? Rude, unprofessional, and extremely slow. Skip this one and go to the one on south side Oneonta. Much better service. But if you want to be entertained by this staff, go for it! You'll come out baffled. read more

Slowest. McD's. Drivethru. Ever. And my fiancé had to wait 30, yes THIRTY, minutes inside for a breakfast sandwich! read more

I just spent 25 mins waiting for a breakfast combo .... was on my way to work. That's unacceptable.

spent 24 minutes standing and waiting for a breakfast sandwich combo and a pie. left with an incomplete order after the manager threw my food across the counter cause I complained about waiting. worse McDonald's I have ever been to. The shift supervisor told an employee I just work here, call someone else to complain and walked away. read more

First of all, the entrance, exit set up is insane. When you do go in thru the parking lot, instead of Rt. 28 like so many do, you have to manipulate your car to get to the drive thru. What ....the....heck? I almost never eat fast food but when I get my thrice yearly craving for a Big Mac, I expect it to be hot or nearly hot. Not lukewarm. And shouldn't the cheese be somewhat melted? Every time it's not hot enough and this is true of Oneonta also. I don't know why I bother with this inferior crap. read more

The worst customer service! Twice I didn't get food I paid for. When I complained about it I was told to call. When I called I got the third degree like I was trying to rip them off. The man was very rude! I'm done! read more

I almost slipped on the neglected wet entrance. And when I said something about it they ignored my request. Even after members of my group slipped as well. Plus the glazed tenders are too glazed. read more

This place is a joke went through the drive through and was told it will be 34-45min before I can take your order . You are fast good place and really not good but it's the only open that quick not . Manager was super rude said only have one cook do your job and get back there to the grill and help lazy . read more

This is one of the worst McDonald's I have ever been to! Drive thru was so long it took 20 mins to get one chicken sandwich.chicken was good but not a good McDonald's location. read more

Extremely unprofessional. 1 girl working both counter and drive thru at 8:00 on a Saturday night. When asked if we could have assistance we were told that only 2 people were working and that"if people don't understand that then well that sucks for them." Extremely rude. Will never go back!!! read more

There were about 3 guests in front of me when I heard the cashier tell the next customer that she could not take any orders for 5 minutes. Everyone in line just stood there, not being served. A few minutes later, another worker from the back yelled up to the cashier that they just got a phone order of about 30 hamburgers and not to take any orders for a while. Everyone in line left, upset that their physical presence in the store was not the priority. This store needs a policy on the size of phone orders it will take, the number of workers scheduled to work during the 10 weeks Cooperstown Dreams Park brings 104+ baseball teams and families to the area playing baseball literally all day. This is the closest fast food restaurant to the field and this restaurant will lose out on serious $$ if word travels about their inability to handle serving customers. read more

Horrible service. Probably the worse run McDonalds I have ever been to. Not enough staff working to handle the lines inside or the drive thru. Slow lines. Guy opens up the already wrapped sandwich to see what sandwich is in it. WTH. This place needs new management ASAP. read more

Wish there was a 0 rating as does not deserve a 1 rating. This is one of the worst Macdonalds I have been through. Took my order and was told to go to first window. No one there but there was a sign saying next window. Went to next window NO one there so went up third window as I saw someone getting their order at that one. Saw no one there and waited. Saw behind me now that car was getting their order but I could not back up. So still waited and no service at third window. Probably 8 cars behind me so could not go back to second window. I got out of my car and walked back to 2nd window and told the girl how I have been waiting and this drive thru system is not working. She right away argued with me saying she was at her window when I drove by it. As I completely stopped at the window and looked in she was NOT there or I would not have kept driving to the next window. Very rude and unapologetic and arguing with me that I am wrong. Really!!!! Asked for her name and she would not give it to me. Asked for a manager. She had a name tag on her name is Jennifer. I asked for the girl 's name that was serving me and at first she did not want to give it to me either. Asked me what the problem was. I explained at this point I have spent way too much time and did not have time to tell her my concern and as I had already paid for my order, it had not been given to me yet I would just like my order and will deal with my complaint later. The very rude employee 's name was Megan which Jennifer gave me as I had to leave. The manager Jennifer yelled out to me as I was leaving they have security cameras which I hope they look at to see what happened to me. I will never be back to this Mac Donald's. I really do not know if your employees get proper training but Megan definitely needs customer service training. Forgot to give me my coffee as well with my order which I had paid for so Macdonlds owes me a coffee as well. read more