You order at the terminal now, ordered a frapp/blended drink with burrito value meal. Comes out and I'm told machine is broke, this is 5.49$ you've been charged. Can we offer something else , that didn't make me happy but I understand. Then start eating and missing hash brown as well. Shouldn't the kiosk let you know if they're out or can't serve an item. Lesson learned here your given the option to pay when you get it , do that to avoid dissatisfaction. read more

Had to make my burger 3x ...despite the sticker on the wrapper stating what to remove/add they still made it the way they wanted. They didn't really acknowledge or apologize for the inconvenience. Customer service could use some major improvements. I could tell that the manager was trying to keep everything orderly in the back but the staff seemed to be no help at all!. Once it was finally made correctly, it was good. read more

Horrible experience both in terms of the food and service. I've given this location at least 4 attempts and each seems to get worse. The location is mismanaged. I spent $38 for food for my family. I received a portion of my order but was told to wait in "Location 1" for the rest. I waited almost 10 minutes and finally had to ask for my food. Who's running this franchise? You really need to do better. And there's no real sense that anyone wants to make improvements. read more

I literally just watched an employee take ice out of a drink with his bare hands and hand it to another customer. Not to mention they "lost" my order. Do NOT eat here! read more

Would rather let my food get cold than do their job. I don't eat at McDonald's often but today I did and the employees put little effort into customer service. I ordered my food on the kiosk and it told me to get a number, sit down and they would bring the food to the table. After about 15 minutes I went to the counter and the girl behind the counter said "I called the number" (on the receipt not the number from the kiosk) and then I had to ask for my cup. If the kiosk tells you to go to a table and they will bring the food the employees should do their job instead of letting people's food get cold. read more

i love it big macs are good my kids loved the happy meals and my husband had a fish ola 5 stars rate

Can't believe I'm writing a review on McDonald's. Of course it's not on their hamburgers or fries. On a last minute decision I decided to try their crispy chicken sandwich today, instead of a quarter pounder. Don't eat at fast foods too much, but needed a quick lunch. The traffic is terrible trying to get into this place at certain hours, but mad it through to the drive-up. Got the crispy chicken sandwich ( which is great at Popeyes, BTW) that enticed me by the picture with the pickle, chicken and bun on their display. Pulled over to eat it and was totally blown away. The chicken was about half the size of the bun. There was nothing on one half of the bun. The chicken half had some pickles. The bun was almost over toasted and dark, but not burned. The chicken was not really crispy at all. Worst chicken sandwich that I've had! Stick to the hamburgers and fries! read more

"OH, THEY DIDN'T TELL YOU? WE AIN'T GOT NO CHANGE" That's what I was told as the six foot cashier took my cash and closed the drawer! To add insult to injury you would think the server would offer a little fry or something for ttt he e inconvenience. NOPE! She just miles and ignored my complaint. I don't know who is managing the McDonalds at this hour but Columbia's Richland County has some of the most lack listed, disinterest and unconcerned workers ever! McDonalds does not need our spare change. The bad management in this store in particular is persistent and never seems to disappoint! read more

This has got to be the slowest crew ever. It takes five minutes or more just to have your order taken. One gentleman walked out because no one ever came to the register. A lot of hair unkempt hair. I was just there to order cookies. I was told it would be 3 minutes for fresh cookies. Cool, no problem. I got my cookies twenty minutes later. You may have better luck in the drive thru. Absolutely poor customer service read more

Snickerdoodle McFlurry - taste like dirt in a cup. It's the nastiest thing ever. Not a good flavor at all. After you eat the unflavored dirt off the top you have just ice cream. It comes in a really small cup to cost close to $4. Drive thru has two line but only one person taking orders. They get mixed up and will leave one line sitting there and take 2-3 orders in a row from the other line. Like you aren't waiting at the speaker. The 2nd pick up. The server is not polite at all. The push the food at you and close the window. They don't give you a chance to say anything. Like I need a straw or ketchup please. Then they disappear getting the next order and take awhile to come back to the window. I couldn't give the McFlurry rating 0 stars. I would have. read more

If I could give 0 stars I would. I'm not even from SC and this the second time since I've been here last night the customer service is out right rude! I'm not understanding why do you have an attitude like us the customers told you to get a job here. Waited in line for over 30 plus minutes and had someone in the car with me go to the window to get someone on speaker #2. Once someone came to the speaker it's straight attitude. Either hire new people or just shut down if employees can't handle when it's busy at night. read more

McDonald's - Receipt. - Fast Food Near Me - Columbia, South Carolina

Last time I went here, they had NO DRINKS. Not even sweet tea. I can understand the soda fountain being down but what does that have to do with brewing tea? I worked in service industry for years and have NEVER had this problem anywhere. They offered us water we had to pay for. Everyone didn't speak, was rude. But oh well minimum wage minimum service. They could have at least made the water free. read more

Horrible service. Workers there acted clueless. Food order was all messed up. Food was not cooked right. Drive a few more miles and go to a different McDonald's location read more

Waited an hour and a half in drive thru and when we FINALLY got to window to pay they didnt have our order, then 30 minutes later when we got to window to get our food half of it was missing. when we finally got our food fries were cold and soggy. WORST experience ever read more

Want to give a special thanks to the night manager jojo always working hard and taking care of the hungry people in a hurry! The food here is always great HOT and Fresh! Thanks to Josiah and shamar for great service ... going the extra mile is why and my company come to this McDonald's thank you from Vivint read more

Went here for breakfast today and the older woman making the sandwiches had no gloves on. Touched every peice of food from bread too egg. Also was going on her phone not waking hands. I told cashier and she quickly fixed the problem. Just watch who makes your food read more

Dining room was closed because they didn't have enough help. Drive thru was open but this didn't help since we had been driving for 3 hours and had to also use the restroom. read more

As if almost getting into an accident on my way to Mickey D's wasn't enough for me to almost die, mc donald's gave me a 13th reason. I ordered a chicken sandwich AND I CHOKED ON A BONE I nearly died I coughed up a little piece of bone it flew on to my dash board. Then I proceeded to try my caramel Sunday, it was a little salty for some reason I can take salty I'm used to it especially on Friday nights. A side from the workers were very nice to me, my god bless them & their beauty full phat armz. read more

Evening meal purchase at drive thru window was a double hamburger and a mc-double. Both sandwiches came with old buns; the buns tasted stale as if they had been sitting under a heat lamp. Save you monies eat at home. Question for fast food eaters: does McDonald's food have MSG???. read more

Horrible service by a window clerk at drive-through window. Very argumentative. Got my order wrong and I told her that I got a sweet tea so she gave large tea when I get home it was unsweetened. Will never visit this location again. read more

This has to be the WORST Mcdonalds in the country. Staff arguing with each other while they are burning the regular meat. It laughable. I would give zero stars if possible. read more

This McDonald's is so slow. I've stopped twice now and both times I've had to wait for my food in the drive through. I don't have big orders usually. Today was a single mcchicken. And I had to wait 12 MINUTES. I get that sometimes it'll be a bit slow but I was the only one in the drive through line at the time and they didn't look busy at all ok the inside. Ridiculous. Other fast food options in the area would be your best bet. DO NOT GO HERE. read more

Went in sat evening one other customer drive Thursday wasn't busy at all but grandchild wanted to eat in didn't know you can sit in they had 9 people working and I gusse with all there playing around and playing on cell they didn't get my order right its a shame 9 people can't get a order right Mcdonald has gone down hillthey rip the customer off by not giving the full order they need to hire some Good help read more

Actually the worst McDonalds ever. The lady was so dumb. And did not know anything. Did. Ot give me my nuggets. Gave me wrong drink. And when I came back in to find my burger was made with cheese after requesting otherwise. When confronting about my missing nuggets lady said "nope". (Wtf). Then askin for my drink fixed she laughed and asked what i wanted to do about it. When I then asked them to fix my burger they said yep and went back there for 20 min to bring me out a cold travis scott burger. I did not eat it wondering what they began to do to it. Manager does not do anything and stood by durring all of this pre occupied by the obese worker stumbling around because she cannt fit the mcdonalds. I really have lost faith in this world read more

i spent 20$ on some food from here, AND DIDNT EVEN GET WHAT I WANTED. The two mcchickens i ordered had HALF a drop of mayonnasse on them. what kind of pathetic sorry people do you have to be to mess up an order THIS bad? asked for one L coke, L dr pepper, L diet coke and a L sprite and they brought back three Large regular cokes and one large sprite. the service is terrible and i dont recommend anyone passing through to eat here. read more

We went in and they were rude. We went to get our food and say thank you, and no one said anything back. Southern hospitality my ***.

This isnt the first time weve had a problem. This McDonalds sucks donkey dick. No matter what, they will get your shit wrong. Im giving up at this point and will go out of my way to go to a different McDonalds. How the hell do you run out of lettuce. read more

They took 3 people before I could even order the worker was vey rude and disrespectful and I will never come her again and the food was horrible read more

How do you confuse a Big Mac meal for a Filet-O-Fish imagine you get off work from a ten hour day and go by McDonald's because it's on the way home. After waiting 20 minutes in the drive thru you get your Big Mac meal and head home to eat. Only to get home and crack open the Big Mac box and there is a garbage ass Filet-O-Fish ten outta ten wouldn't recommend this McDonald's to a friend lmao. read more

Awful, terrible and rude service. I have never in my 38 years have had such bad service at a McDonald's. I've been coming here since I was in a car seat!! First off, it was slow. All I ordered was a happy meal and the person taking the order could not get it right. She entered Sprite when I ordered a diet Coke. I corrected her but when I got to the window 30 min later, she handed me a Sprite. When I told her I ordered a diet Coke, she literally rolled her eyes at me and I handed her the sprite back. She said she could not take it back due to health regulations and just to drop it on the ground. Then she huffed and walked off. She left me sitting there for 10 min with a line of cars behind me and someone finally opened the window to hand me someone else's order. I told her all I was waiting on was a diet Coke. She comes back with a Coke. At this point, screw it. Not worth the wait. Complete shit show read more

I was in a rush for a quick happy meal as i had an eye doctors appointment in 25 mins. Didn't think it would take long as it was a 6 piece happy meal and an oreo mcflurry. Not that complicated. The lady who ordered right before me got not one but TWO happy meals and another box of chicken nuggets and got them within 10 minutes after ordering. I waited almost 30 minutes until we told them to just give me a refund because i was already late for my appointment and because I was waiting on them it had been cancelled. The lobby was almost empty, maybe 4 other customers inside and I overhead one man had been waiting for 40 minutes for 2 burgers yet the drive thru was speeding through. Instead of just giving me the refund we so heavily requested, they decided to quickly throw together my happy meal, left out the apple slices and my apple juice. I am left with a half empty bag of fries, cold chicken nuggets and no juice. no apple slices. i feel robbed not only of my money but of my eye appointment. And it's not like they were understaffed, i counted about 5 people in the kitchen. read more

This is the slowest non customer service providing restaurant I have ever been to. Yes, it's fast food and yes it's McDonald's but that's no reason not to at least try to pretend you care about your job and the customer you're serving. Left it was so disappointing. read more

There is definitely not a sense of urgency at this location. This McDonald's is close to us so it's convenient..... but not really . We have waited multiple times over 15 min walking in to get our food from a dine in . Tonight our burgers were still raw on the inside. I am not sure if this location is having growing pains and new trainees but moral seems very very low. Allen the gentleman taking orders seemed to be the only one with a sense of urgency and a smile. Nor does it help when you're expeditor is using foul language in the presence of customers and small children . I appreciate the get your act together sentiment but cursing isn't the cure for issues at this location. I think the managers and franchisees need to get together and revisit the operations at this location and see what can be done to boost moral and customer service. read more

Horrible food!!! Don't go at night they give you cold food. Then when you try to take the food back they act like it's a problem. It is a problem on y'all end. read more

BE WARNED I stopped here (store #10524) to eat with my family. There was a guy standing there with what appeared to be mustard on the back of his BARE hand. As I watched him working with the kids meals my family purchased I asked what was going on with his hand. The manager said he burned his hand. I why he was handling the food and food packages then and she said he wasn't. I told her I just saw him doing it. She said no that he hadn't. She was a bit short and asked if I wanted her to remake it. I said yes and she went to the back seemed to re-wrap 2 of the 3 the and just put the special in a new bag. Giving up I asked how was the franchise owner or the GM and she didn't know. I who the manager on duty was and she told me she was. So ask so you don't know who you work for? She said she didn't know and walked away. Another manager came over and spoke to me. She gave me a random receipt since the other girl didn't return it. She showed me a number and a email. As I left the guy was back doing the same thing minus the mustard and they just seemed to laugh. I looked at the food (now short a large fri) I pulled across the street and bought food from another store and threw the whole McDonalds order away. I eat here maybe twice a month as I pass through on business. Guess that just changed. read more

The employees are required to have a mask, however, what good is it if it is below their nose? Wear it properly if you want a better rating!!! read more

Yo. This place has literally been the WORST McDonald's I have ever been to. I've been here countless times and every single time I get 20 piece chicken nuggets with sweet & sour sauce and not once has it ever been in the bag. Tonight I head there and get the same thing, specify EXTRA sweet and sour sauce hoping I get at least 1! Roll up the the first window to pay, she asks what sauce I want and is at sweet and sour again, she says bbq? I said no, extra sweet and sour, roll up to the second window ask if there is sweet and sour in there and they say yes and shit the window. Can't even get straws for our drinks. Get home obviously trusting that their is sauce in there if she said their was. Look in the bag, NO SAUCE AGAIN! All I got is 20 pieces of breaded chicken and soggy ass fries. Yo.... Smh... really? Something needs to change. This so shut ridiculous. Beavers believe i am not waiting in line another 20 minutes for some damn sauce. Highly recommend going somewhere else. Damn... even BK and Bojangles get shit right 90% of the time... time to eat some dry ass nuggets!!! I'm out read more

Another typical shitty experience at a McDonalds. This one is especially horribly understaffed, dirty, slow, and all of our 4 orders were missing items or made incorrectly. This will never be my stop off of 20 again, I don't care how much the kids beg me. read more

The absolute worst McDonalds I've ever been too. My wife and I have had everything from McChickens without the chicken, to them not answering the drive-thru, etc. They are always out of stuff as well. Has to be terrible management! read more

The last two times I ordered breakfast at this McDonald's, I was robbed. I work around the corner, so I drove through to get some breakfast on the way in. I ordered Hotcakes & Sausage and two (2) extra sausages. As any first-grader knows, this means a total of three (3) sausage patties. The hotcakes come with one sausage, and the two extra make three. Not at this McDonald's. The last two times I ordered it, I received only two sausages, although I was charged for three. And, to top it off, in both instances, I was lied to by the person at the window where I received my order. The first time, I asked the young lady if there were 3 sausages, and she assured me that she had double-checked, and there were. So, of course, when I get to my office, I find there are only two. Then, this morning, I asked the young man at the window if there were three, and he said no, there were only 2, and I was only charged for one extra sausage. That's baloney! The cost of the Hotcakes and Sausage is $3.99. My order was a total of $7.64. Now, allowing for 10% sales tax, that means the extra sausage cost me $2.99 for one single patty. I don't think so. Yet, the young man at the window argued that it WAS so. And when I told him that it had happened before, the young genius told me, "That was then, this is now." When I attempted to speak further, he said, "Have a nice day, Sir," and closed the drive-through window. I got to my office and have attempted to call the store several times, but the phone just rings with no answer or voice mail. This is unacceptable behavior. read more