There drive thru late at night sucks big time. It was so long cars were leaving the line..Literally waited more then 30 mins which is ridiculous..They need to get it together there.. read more

All right bottom line is whether it's 3 AM or 3 PM they will always mess up your order; What I'm getting at is whether they're busy or not they will always mess it up. Fun fact if you do it through Uber eats they get your order correctly. That's the only reason why this get a 2 star. read more

if i could give negative stars I would...if you want to get yelled at for them not understanding your order.....go here.....totally unprofessional....!!! the lady raised her vooce so loud in the drive thru speaker it hurt my ears....won't be back!!!! read more

Absolutely horrible customer service. No walk up service, just drive through or web ordering. What if you're on foot or don't have access to a smart phone? Covid 19 is not the issue. 25 employees and contractors inside. I don't want your sorry. Fix the problem, make up for it or you're not really sorry read more

Just went to this McDs I'm usually happy with it, but this time I got two hash browns and they seemed like they were old and just refried to warm up. Not happy just got off work and wanted some "fresh" hash browns. This was at 4:30am really sad. Craving not satisfied. Just really wanted a hash brown :/. read more

Went through the drive thru today at 3:45am and before placing an order the cashier said it was cash only. It is not the first time i go to this McDonald's and wait for more than ten minutes and while waiting i get to watch the employees laugh and walk around talking like if they don't want to do their job. Or maybe don't want to be there. Really bad service and asked for my receipt and was told I couldn't have one. read more

Rude employee , especially the drive through girl. Always ran out of condiments. Bad management and bad service. Worst mc Donald in Chino!

This place really blows. All I wanted was a Big Mac meal with a coke. They gave me Diet Coke (which is Satan's own urine, straight naaaasty). This was a shame as I needed the coke to wash down the lukewarm salt less French fries. This was at 11am you'd think it would be somewhat fresh. I called. Not really a great thing to do as the manager spoke bad English and it took me too long to explain the issue. Had to let it go....... read more

*Shamrock shakes on sign and website* Person 1 "uhhhh sorry we don't have 'em" Us " But everything says you do" Person 1 "one sec" *hands mic to co worker* Person 2 " yeah, the machine is broken" read more

They just stopped caring! I haven't been to McDonald's in a long time. I thought I'd give their Swiss mushroom burger a try. Worst mistake I've made in food choices in years! Most disgusting burger I've ever had!!! I paid almost $9 for the medium size combo. I want my money back! First of all, the burger is a dollar burger size. Second, they put a miserly amount of mushrooms. McDonalds should be ashamed of themselves selling a sh#t burger! Gross!!! read more

These people are cheats. I ordered for a MEAL I do not understand why would they charge me extra for a drink when it comes with the Meal. Up charge ? I never asked for it. Scam in the name of food. read more

Nothing like going through the drivethru to get home and find that half of your order is missing. Then they won't even answer the phone when you call the number on the receipt. This is the worst McDonalds ever. read more

Don't do mobile orders they won't give you your food, they'll give your food to someone else. The idiot manager "Caleb" didn't want to create another order he said the order was old. I don't know how he's the manager he should be fired for not making it right. Obviously they gave the order to someone else, the worse part is the charges are still in my bank. read more

Order $23.00 worth of food inside for take out. Nothing special. Took 20 minutes. Asked manager that brought our food what happened. He said my fault. No sorry. He then shorted a big mac. Did not say a word or make eye contact. I thought the founder made this a fast food restaurant. read more

I used the app to place in a order before 3:30 am. I live walking distance from this location. Opon arrive to the location I received a notification my order has been completed. At this time I just arrived to the location. As I arrived to the speaker in the line I gave my order code number. I was told my order was manually over written and canceled do to the fact that I was not present in front of the speaker before 3:30 am. All the staff told me was sorry its already been done and we cant do anything about it. Im other words too bad too sad. Now Im home angry and hungry. To think somebody at this location took the time to cancel my order because I was not at the speaker box to give them a confirmation for a Order that has already been placed. Im extremely upset and heated right now read more

This place always messes up on my orders. It's the closest to home which is why I go here but this is getting really annoying, coming home to a dif order is very disappointing! read more

This location really is terrible. DO NOT LEAVE THE DRIVE THRU UNTIL YOU HAVE DOUBLE AND TRIPLE CHECKED YOUR ORDER. I'd say they get at least 1 thing wrong with your order more than half of the time. Even if it's a small, one item order. I now go out of my way to the Montclair one if I'm craving a mcmuffin. read more

Drive thru was quick, a dude named Angel (long curly hair in a ponytail) gave us our food and he was nice :)

This McDonald's gave me a fake $50!! I paid with a real legit $100 and was given back change. The $50 looked old but i trusted it because McDonald's is a big name. So when tried to deposit the $ in my chase atm it wouldn't take it. I tried paying with it at kmart and they denied it. I was so embarrassed so i called McDonalds and spoke to manager alex. He said there was nothing i can do and that the general manager was on vacatiom. :( had my recipet to proof i got the change there. And nothing. What is super weird also. I barely noticed today the receipt says i paid with a $20 and then with pen it's written what my change was which was $87. ??? I went back to mcdonalds in person. And was left in limbo. No solution thus far read more

Wow amazing customer service all the people there are friendly and hard working team amazing even though sometimes is very full in drive thru but it's no big deal because it's worth it fresh and hot meals especially a guy name Davis he's very friendly read more

Asked for fresh chicken nuggets. They replied "everything is fresh sirrrr" then gave us practically rubber chicken nuggets from how old they were. read more

Horrible manager named Norma. I found out that she lied twice about her name to me...incident happened 5/15/16 I politely told the gentleman at the window I would not be pulling forward. Then he sent another gentleman and I politely declined again. Then the lying Biatch came to the window and demands me to pull forward, I said firmly I will not be pulling forward. She said that I was holding up the line and she needs to serve them before me. At that point I said I'm not pulling forward and I was here first, as she is getting louder I rolled up my window. About 1min or less my food is ready...she gives me my food and as I'm driving away she yells out the window with her head out don't you ever come back here! I stopped and said what did you just say... She said don't ever come back! I said you can't tell me not to come back! Now I'm furious! I said what's your name? She just kept yelling at me to to leave don't come back blah blah. So I got out my car and went inside and a yelling match too place and I asked her for her name she wrote it on a receipt it said Joe...I told her I will be making some calls. ...she told me she was going to call the police... I'm like call em. When I got home I called the store and asked what that lady's name was and she said Lenda. It was a lie...all of this because I didn't pull forward. Btw I had ordered two egg mcmuffins, hash brown, drink....this place is notorious for telling you to pull forward, and then you are waiting and waiting and waiting! 3-4 cars can go by before you get your order. Now my food is cold and and have to go in... This lady has no business as a manager if this is what example she is showing to her employees...SHE IS NOT A LEADER....I'm sure her peoples are afraid of this lady Norma,!!!! read more

I really appreciate McDonald's to be open at nights.We work late night & go for lunch every other day.The girls are always so friendly to all of us.Are food is always warm & fresh fries are the best.Thanks For Being Open Late Night. read more

No stars for a place like this!!!!! The worst costumer service I have EVER experienced in my 30 years ! Both soda machines were out and they didn't change them so we paid for the drinks for nothing! While we were eating , one of the girls starts sweeping literally under our feet like seriously , this irritated me very much! I asked her to stop and as she continued , she just giggled and said "sorry" but didn't stop! Then started to mop ! Worst mc donalds ever read more

Lately the McDonald's drive-through line has been extremely slow their service inside seems to match the outside speed at a snails pace I give this restaurant a thumbs down At times the food is over cooked and the buns are in nearly burnt I think they should reevaluate their customer service read more

I usually stop at this McDonald's and eat on occasion. During my last visit I stopped in to use the restroom. While I was in the restroom I could hear one of the stall toilets flush. The door opened and out came one of the kitchen employees. He immediately exited the stall and left the restroom without even pausing at the sink. After I had finished and washed my hands I decided to look for him out of curiosity. HE WAS IN THE KITCHEN PREPARING FOOD AFTER HE'D (I'm assuming) JUST WIPED HIS ASS!!!!! read more

Check your order evertime! Even if your in the drive thru. The mess up 3 out of 5 times. This is a nice building but service is horrible. But what do you expect it's McDonalds. read more

I love chicken nuggets. They're so addicting. I've spent my last 12 paychecks here. I can't believe they don't have honey mustard dipping sawce anymore... It makes me sad, but they replaced them with spicy ranch and hot mustard which is satisfactory, but nothing that can heal the wound in my heart. I love the McGAINZ that I get from these sludge nuggets. read more

Ok well now I'm just pissed. I can't even begin to explain how disappointed I am I this McDonald's, one of which I have been coming to for yearsssss. And for the record, I don't leave reviews on Yelp barely at all so the fact that I came here to write this says a lot. Anyways here we go, so I would say a couple weeks ago I came to this mcdonalds in the middle of the night, approx 2:30am, for Ice cream. I get to the order thing and ask for two hot fudge sundaes with extra fudge. The man proceeded to tell me that their ice cream machine was just recently turned off at 2, but that if I ever come back at that hour for ice cream, as long as I'm there by that time there shouldn't ever be a problem because that's the time they turn the machine off to clean it, or something like that. So ok I understand I came late and that's just how they run things there. This is where I get frustrated. Number one, if you are a 24 hour McDonald's, don't u think that they should be selling everything offered on the menu (besides breakfast which is clearly stated to be sold from what.. 5am-10:30? U get my point) but honestly how can u shut off a machine at 2 when u supposedly are a 24/hr food place.. It would make a little more sense to me personally and I'm sure to everyone reading this to ummm idk TURN THE MACHINE OFF FOR CLEANING PURPOSES SOMETIME DURING THE BREAKFAST HOURS seeing as I'm sure it is less likely someone wants ice cream between 5 and 10 am and u are more than likely getting more people asking for icecream throughout the night who are also begging turned away because ur "policy" to turn off the machine shouldn't be allowed unless u state on ur menu that ANY icecream type of whatever can't be purchased from this time to that time... Ok that's just what I THINK would maybe help u guys on ur end to not make ur customers pissed they drove to ur store and left without buying what they wanted. Number two. So as I previously stated, I was informed by an employee here that if I come before that time I will be able to purchase icecream. So SINCE THAT DAY I have gone to this location 2 times, once at 1:22am and once at 1:45am and both times they had the machine off "early". And tonight I called them at 1:39 to make sure the machine would be on like it's SUPPOSED TO BE til 2.. Knowing this time that they are full of shit to begin with so I'm not gonna waste my time driving there if they can't make my icecream, so I call and what do u know... ITS OFF. this time it got turned off early (about ten min ago he told me) because of technical problems. I said to him, I've been told that u guys keep the machine on til 2am is that right? He said yeah we always keep it on til then except today because something went wrong. Hmmmm something mysteriously went wrong minutes before I called? Yeah right u lazy idiots just turned it off, early, like always. It's ridiculous, bottom line. Don't be open 24 hrs if u can't offer ur services the way u r supposed to. Or make it known somewhere on the menus that these items below are only sold til 1am.. Don't lie and write 2 when u know u turn it off early. And don't not write anything if u know u don't sell it 24 hrs like u should. And also, listen to what I said and if it's cleaning purposes that causes it to get shut off, clean the damn machine during breakfast when people are less likely to want a hot fudge sundae with their hashbrown! It's not brain surgery. I swear u don't even have to be required to recite the friggen ABCs to get hired here. I'm officially ticked off and not willing to even try to get a hot fudge sundae from ur location anymore. And that's sad seeing as I have been a customer of this store for years. read more

They're always screwing up my order! I suggest you check your bag before driving away!

I wouldn't even give this Mcdonald's one star if I could! Here is why this very poor customer service place got a one-star review. We were in the drive-thru for a long time one later at night, maybe about 10 minutes, with only one car in front of us, and the front car apparently ordered only a small bag of food. When we finally got to the window, the African-American girl, whose name starts with J, didn't even say a courtesy hi or sorry for waiting so long or thanks for waiting. Since she did not say anything, I told her that we had to wait a long time and she just looked at us and turned around, so I asked why it took such a long time to get our food. She answered with an attitude, "well, it's night time, so we do not have that many people working here, so it is like this and we are working". I was kind of surprised by the way she answered, so I told her that she should have at least said a courtesy sorry just to make a customer happy and not make them leave the place feeling upset. She said if you are not happy, you can call this number and pointed to the comment line on the door. When I asked her what her name is and looked at her name tag, she covered her name with one hand. If you are the owner or manager of this Mcdonald's reading this message, I do hope that you at least gave this worker another round of training on just basic human manners along with some customer service skills or let her go already since she is a such a disgrace to your store and to the corporation. I would not go back to this Mcdonald's again. Trust me you definitely wouldn't want to be treated like the way that I was treated. read more

Would be zero stars if I could. Every single time I've come here they've gotten my order incorrect, or forgot about it. I mean really, I sat for 20 minutes waiting while people who ordered after me got their orders. When you go to tell them the order is wrong, or whatever, they really didn't even say sorry. A couple employees from the back just watched and stared as I talked to the shift lead who scurried back to get what I actually. No apology... I mean, I know how fast food places work. And this one doesnt work right. After 4 terrible experiences I vowed to never go here again. I'll drive 4 more miles to the mcdonalds that knows what's up. read more

I asked for chicken nuggets and they messed up my order. I'm now stuck with a big mac. -.- (which isn't so bad, but I was craving chicken nuggets) my fries aren't even filled to the top. I have less than half the container of fries, and they are all soggy. read more

I rarely get a correct order from here. I always confirm three times no cheese on a quarter pounder: at the intercom, at the point of party and again at the pick up window. Nearly always there's cheese. Also you have to all for ketchup packets. So remember that if you like ketchup with your fries. read more

Omg, I don't know how hard it is to make a big Mac. Isn't it your job? Why would you ever glob the special sauce on it. My big Mac from here was probably the worst big Mac I've ever had. I took one bite of my big Mac and my hand was filled with their special sauce. I asked the girl on the counter to make my fries well done and not once did she tell the guy making the fries well done. By the time I got my fries home is was soggy. Probably going to be my last time here. Just terrible. Don't waste your money on this location. I hate wasting my money on food I can't eat. Just garbage! read more

I was in there last night. The customer service was great; I didn't have to wait long for my food. The employees are great, especially Jared( he was very cute) was a great help. read more

Went here this morning with the hubby, a 4 yr old, and 2 yr old. I was impressed with the service and it looks great after remodel. The fact that my food was brought to table made it my new favorite place. read more

We ordered Sugar Free Ice Coffees at the Drive Thru. Both Coffees you couldnt Taste the Sugar Free . We asked them Nicely If they could add some. The girl at the window gave us a Upsetting look and she turn and kinda whispered to the girl who making the coffees and they keep questing for over 5 mins. Why we wanted some more when she already put some. Explained her and finally she took our coffee and told us to park and they would bring them to us because they were going to have to make new ones. We waited in car for more than 5 minutes and they never brought our coffees. We had to get off our car,and go get them and the Coffees were still terrible not to mention their attitude . I will never go there again, they need custmer service training . Store #2334. read more

Well i couldnt say to much but this one really pissed me off. Their drive thru ordering system sucks! They need to make it easier for people to order and pick up and leave. If you have two pick up windows make them both available during the day. The service was slow and their food was cold. I will not be returning to this location any time soon. I would never recommend this place to anyone!!!!! If your going to be that busy you should have a food server out there taking the orders to speed up the process. read more

Just wanted a hash brown and threatened me to call the cops and think I was high?! I'm really disappointed in a person named "Amilda" and then I called back to ask for the managers number and the district manager the girl who picked up call back at 7 and hung up?!? Then I called back and I ask do you know the number? Then she said there's a number on the receipt but I never got a receipt..Then she was being really rude so I asked for her name she said no?????Then I said mam Im going to record you then she changed up her story?! Unbelievable.. then she called me stupid??! You don't ever call a customer stupid. Plus "amilda" was really aggressive and it was unnecessary and uncomfortable slamming the door, using foul language , and calling me names. I will soon be uploading the video of "amilda" using foul language.! Stay tune read more