Just before entering Charleston, West Virginia to check into our reserved motel room, Diane and I were famished, and I realized that the night was closing in on us, and we were running out of available food options for dinner. So, it was time to improvise and eat wherever we could on the fly. I pulled off the highway where I saw a lit McDonald's sign, and pulled into the drive-thru. After ordering, paying for, and receiving a Quarter Pounder with Cheese and two large French Fries at 11:55 p.m., I headed for a parking spot in the vast parking lot, and turned off the ignition. We then prepared to eat in our laps when at midnight exactly all outside lights switched off at the restaurant--including the Golden Arches, as the car after ours received its occupants' order and drove out of the drive-thru lane. I gobbled down my food in the dark, and as hungry as I was, my Quarter Pounder with Cheese and Fries tasted like the best I had ever had. read more

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I went to here to get a McFlurry and I ordered the regular one, not the mini. The McFlurry I got wasn't even halfway full. I even double checked and asked the lady at the window and she confirmed that I ordered a regular size McFlurry. It was maybe 4 bites worth of ice cream. Needless to say I won't be coming back for ice cream. read more

McDonald's - Regular Oreo McFlurry - Fast Food Near Me - Charleston, West Virginia

Very disappointing. Got an Oreo McFlurry and the container was filled up less than halfway and it's already smaller than the original McFlurry container. I had to make sure I didn't accidentally buy the mini. Will absolutely not be coming back. read more

Been to this McDonald's many times and here recently they've been horrible. I've sat at the window for over 10 minutes saying "is anyone there?" And usually never get an answer so I just eventually leave, I've done this 4 or 5 times so far, and there's been a couple times where I place a mobile order for drive thru and I sit at the drive thru and they just never answer me, thankfully they have a fast refund process. Usually I only have this problem if I go after 9pm so I'd advise just to not go after that time. read more

Amazing customer service!! Highly recommend visiting the lovely workers there. The vibe of the place was also very good.

This place sucks plain and simple. I mobile order from my work then walk 10 mins down to the restaurant, and 4/5 days out of the week. My food is still not done and I have to tell them to start making my mobile order. The dining room staff here are some of the most uncaring individuals I've seen. Headphones in, not listening to anything customers say. Actively laughing and avoiding customers who come up to the counter. Elderly customers are outright ignored. The bathrooms are gross and have old dirty food and drug paraphernalia strewn about. The only silver lining this place has is the drive thru staff in the morning. Ladies are almost always very nice, wish me a good morning and a good day, quick and responsive, etc. This place needs corporate to step in and whip them into shape. I don't know how the manager hasn't been fired and the whole staff laid off. This place is ran like a train wreck. read more

Did an online order 20 mins in advanced. They weren't open when we got there. They finally Canceled the order after well got there. On the App, it says it opened at 5am. We got there at 740, and on the door it says it opens at 8. Totally ruined my quick stop while passing through. read more

i ordered 2 CHEESEBURGERS and i got one cheeseburger and one hamburger. the fries are soggy ash. and have no salt. will not be coming back. thank you have a good and blessed day. read more

Rude,disrespectful and racist . I went through the drive thru and they never answered even tho the store is supposed to be open 24h.When we approached to the door they were sitting and laughing, they saw us and they even care to say that they were closed.After that I called the store, they answered the phone with a funny and rude tone and proceeded to to laugh and make racist comments about my accent and say "I don't care what google hours say" and hung up on me .2024 seriously,this unbelievable. read more

They really need better training!!! Asked for a large drink received none! Then when I asked if I could please get my large sprite after showing the receipt they brought out a small .. I've done door dash deliveries ! This McDonald's is very sloppy they supposed to seal the bags shut with sticker's when a dasher picks them up,they rolled the bag up!! read more

If you advertise your drive-thru being open 24 hours, be open! I was there at 4:45 this morning (earlier-than-usual day). Waited in the drive-thru a few minutes. Went to both windows. Drove back around. Saw people inside. No response at the drive thru. Beeped. Drove to the cashier window. Beeped. Someone inside passed by and must have seen me because she ducked out of the way quickly. Drove up to the service window. Beeped. Nothing. As I started to drive off, saw an employee at the entrance with a mop. I asked him if they were open. He gestured back that he couldn't help me. I gave up and drove off. read more

Slow service. Very slow. I know there is a pandemic, but that excuse is wearing thin. As a bonus, this McDonald's is surrounded by junkies. After a prolonged wait for my food to be brought to my car, I walked in to check on my food. I then learned my food had been given to another customer. As he brought the bag of food back in, the counter clerk seemed to think all would be well if I took the bag of food and went on my way. I got a refund and left without any food. read more

Seemed as if they didn't have enough employees. Horrible service. Waited 30 minutes for 4 drinks and a fry. Avoid this location if you can

Lady working the speaker was rude. Waited to just pay for 10 minutes and sat at curbside for 25 more. Workers CLEARLY strung out and have no idea what the fuck they're doing. DO NOT GO HERE read more

Dirty. order not right. Everyone knows they say their credit card machine is broke as well as their ice cream machine at night. You can only use those excuses so many times. They didn't put everything on my order in the bag this time for Uber eats and didn't tell him. He was already on his way somewhere else. read more

OKAY, what part of extra pickles on the side don't you understand!! I ordered 2 plain cheeseburgers with extra pickle last week and I got 3 pickles on each burger. I called manager ( or said they were manager) said next time order extra on the side.. so I went back a second time a few days later and ordered 2 plain cheeseburgers with pickles on the side, and again I got a few extra pickles a total of like 8 wrapped in cheeseburger SO I called again, this time a man said no problem next time tell them you want a lot of extra pickles in a cup.. so today I went through the drive thru this time..the lady said no problem and I saw pickles In a cup for .30 on the board with my order and I thought finally!!!!! when I got to the window I asked for the extra pickles and told they are in the bag, when I got back to my location. I opened the bag and there was a small condiment cup with lid and 6 pickles in the cup...that is what I get for FREE..I paid .30cents for the pickles that I would normally get on the burgers in the first place...DOESNT ANYONE understand a lot of pickles, extra pickles, a handful of pickles...something other than 5-6 pickles...and besides that you charged me for what I should get for FREE... what is wrong with people these days??? and to beat it all based on the reviews no one here really cares!! My last visit!!! read more

On December 10th we got there at 11:30 pm, and there was a car ahead of us in the drive-thru. We waited 10 minutes and the car ahead of us didn't move. I got out and asked the driver if there was a problem. She said they hadn't taken her order yet. In a few minutes she drove off and we took her place at the ordering station. We said "hello" to the order box and the McDonald's lady said, "I am by myself and have to take the orders and prepare the food." We waited 5 more minutes and then we left after being there for 20 minutes. We went to Cookout and were served immediately. We will never go back to this McDonald's even though we know it is not the employee's fault. She should not be there by herself. read more

These are the rudest people. I had a question, walked to the drive thru window. Little fat toad(it was a man) in the back window says I cant have you walking up to the window. Now I've worked McDonalds and I've never told anyone asking a question with a drive thru full of cars. Amy you need to train your people I hospitality. I'm an every day McDonalds person. You lost my business. Mary and Kc2 got my business. You need to put one of the ladies back there. They are friendly. Thank the guy on his phone with pink hair. read more

Garbage food. Very unpleasant. The food, while "fresh," was shoddily made and tasted old. Wimpy fries and hard bread on burgers and sandwiches. They got my order wrong a bit, too. Guh... This place. Lol. It's clean, but ill managed. Service was pretty bad. read more

McDonald's - Artisan grilled chicken - Fast Food Near Me - Charleston, West Virginia

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The cashier in the window was rude. When she asked if I wanted a receipt and I said no Thankyou, I have it on the the app from the mobile order she yelled out the window that i " better not complain if its messed up " because she " doesn't care " as loud as she could. . read more

One word. RUDE!!!!!! In dire need of new employees. The "boy" taking orders in the drive thru was too busy listening to music in his earbuds than listening to the actual order. Had to repeat the order to him 3 times. Also, thought I was going to get a contact high from the employees at the park sitting beside it. Will not be back. read more

Terrible customer service Poor management Store stays filthy Food orders are consistently wrong Slow service Not customer oriented read more

I can't believe McDonalds doesn't investigate this location. Look at the reviews, this place is consistently rude and inefficent. I spent 40 min in the drive thru, Since I now had to go to work I requested a refund and was told that would take even longer than waiting for my food and I was forced to wait another 5 min. All this for one burrito and one hasbrown. McDonalds look into this location ASAP. read more

This location is in dire need of new management; its been in a state of disarray since it was first built where the old Checker's used to be. Service is always slow and I honestly cannot name a single time my order has been inaccurate. I've received other people's orders two times before. Really haven't given this place the time of day in a WHILE because the Wendy's twenty feet away is consistently better. read more

The drive-thru was too long (it had around 12 cars), so went inside to buy our coffee... waited few minutes because there was no line... even though folks were waiting, they were just spread out and I wasn't sure which person was waiting behind which register, etc... luckily, one cashier called me over, ordered, paid and got my coffee and was out the door... but they could use better queue system :) read more

Not only was there no ice cream, but the presentation of the hamburger I ordered was sloppy. The wrapper was greasy all over the outside and onions were stuck on the outside of the wrapper as well. read more

The place was filthy. They got our order completely wrong, and when we asked them to fix our order, they gave us a big attitude. The floors were filthy, there Wes stuff all over the counters and tabletops, and the place was run like a boot camp. The manager was yelling at the employees back and forth, and the manager used the excuse that they had a bad "bad day." And it took like two hours for us to get our food. read more

McDonald's - This was the place behind the counters. This is only part of it - Fast Food Near Me - Charleston, West Virginia

I understand you need to interview employees, but when you have three customers at the register, waiting to be waited on by the ONE person working, and she, while sweet, is the slowed person there (this visit, watched her try to put a tea bag in a cup, and it literally took her FOUR attempts because her hands shake), apologized to us three times, realizing she wasn't able to wait on us timely. I had been there for 5 minutes, and the guy in front of me looking at his watch said he had been standing there for 10 minutes. All while the lady in front of us said the lady working at the register had to go in the back to make food. There appeared to be three cooks, and one guy apparently occupied with stocking pies. The two people at the drive thru waiting on ONE car appeared to be not even remotely interested in checking on the lady working the counter, and all this while one manager sat 10 feet from me apparently interviewing someone, while another worker or shift manager sat next to her, on break, and another employee waited with us, apparently on break too. They had more employees on break than they had working it seems. One would assume it's only common sense for a manager interviewing an employee in the dining area would at least keep an eye on the front of the house to make sure customers weren't being ignored. It appears many of these locations, probably another Ebert location, really don't care about individual customers that much. I didn't even see the woman running the register for 3-4 minutes after I got there, until I asked another customer and that lady said she was in the back making food. Then she came back up from a bit later carrying three large fries. Then to top it all off, when I did get to order after complaining about being there 10 minutes without the slightest hint I was going to get timely waited on, they prepared my food quickly, but failed to give me a receipt. So I can't really get online and complain to McDonald's about it either. I'm not really sure they are slick and smart enough to do that intentionally, try to silence critics. I think it was likely just another failure in today's comedy of errors at this location. It really is a shame that McDonald's sold out all of it's corporate WV stores to owners who don't care about the customers, nor appear willing to keep up with their franchise agreements to provide consistent quality of food and service. I'm not sure if this was one of the stores recently sold by the company, or just another long term franchise that's poorly run, but at some point corporate should step in and take the reins of these folks, because this company is going down the toilet in my opinion. And dude, they don't need to make sure there are 20 pies on the front line, they need to make sure the three customers trying to get food can get their orders made and fulfilled!!! It's painful and annoying to see the line of cars out of the parking lot every morning on the way to work. I just drive around it when I can, I would never participate in that nonsense. I wait to walk over later, as I did today, or make my own oatmeal at work. In addition to it being a safety problem on the street, it means people are giving this location business, so the owners really won't care about the problems there, because they're making money anyway. Thank goodness Wendy's is close, and far superior, for lunch. I'll have to stock up on my oatmeal and yogurt at work, as I can't count on this store to be competent anymore at this point. read more

Abysmal bad service, filthy dining room. Trash can so full it was unusable as a manager was standing right there. Horrible attitude from employee's makes for the worst Mcds expierence I've ever had. For ghetto trash by ghetto trash. They should level the place! Almost forgot, the food sucked!! read more

I have been in the drive thru for 20 minutes with only a few cars ahead of me. This has happened on numerous occasions!!! I have left several times during these instances! Constantly, there are several individuals hanging around the outside of the restaurant sitting on the sidewalk who are NOT paying customers!! The owner of this location needs to get together or sell it to someone who will. Sorry for being so harsh but this is ridiculous!! read more

Took my order. Ten minutes waiting in the drive thru. Get to the window and they tell me it's "cash only" so I cant get anything. Was reassured that the gas station next door has an ATM. read more

I only stop at this location because it is near where I live the drive- thru is ALWAYS backed up or super slow and you better check your order before you drive away and the worst thing the Milkshake / ice cream machine is ALWAYS broke I think they keep the sign on the doors because they simply don't want to be bothered with making desserts / milkshakes because there is noway it can be broke 90% of the time read more

I've been in Charleston, on the east end for 3 years now...re-located from Washington, dc. This McDonalds has to be the most under managed place in the world. The service & employees are terrible, & the managers are worser. Please check your order before you leave, most of the time its wrong. I saw a employeee wiping the windows down with a rag one time, then use the same rag to wipe the tables off. Food is lukewarm at best, when you finally get it. read more

Not a bad McDonald's. A couple of times they have gotten my order wrong on the drive-thru but they fix it at the window if you ask nicely.

We were at the drive through, nobody answered. We went up to the window, everyone ignored our presences and even after calling the attention of the clerk at the window and asking if they were open, to which we got an affirmative answer; no one seems to care, no one apologized for ignoring us. read more

This is a very bad place to eat. Never eat at mcdonalds as this location also gave me food posioning knowingly. Took me around 40 minutes to get a diet coke. Go to Wendy's for better tasting food and better times. 10/10 would wait again. read more

This McDonald's has provided me with the worst dining experience I have ever had with this franchise. I came in with a party of 8, all to be charged on one ticket. As the first person in our party explained that we would be on one ticket, the cashier threw a visible fit. So our first customer service experience was negative. She ended up missing one persons order in our party altogether. Received orders of iced coffee were unsatisfactory as well. The restaurant itself was unsanitary and had flies everywhere. There were crumbs all over the counters behind the cashiers and the presentation of meals took no care at all. Lastly, I ordered a dipped cone and it was hardly a cone when I received it. My friend took it up to the counter to get a better one and it was even worse than before. The manager was terrible and was visibly overwhelmed due to being understaffed. This adds to a negative dining experience because everyone else was getting stressed. Don't go to this McDonald's unless you want to leave with a bad taste in your mouth...literally. read more

Drive-In service is getting slower. At one time I could expect to go thru the drive fairly quick. The longest time was spent paying for the food. Now It has progressively gotten worse. I have to wait a long time before I can pay and even longer after payment. I use the drive-in for convenience. I wont continue to use a slow service. read more

omg. countless times the drive thru takes literally 20 min!!! always always always having problems. need new management is my guess