I'll come here occassionally before work and usually it is fine. However, today I went through the drive thru and ordered a non-fat, no-whip iced mocha. My receipt stated it correctly, however they made it hot. I asked for iced and they asked me to park so they could bring it out. Unfortunately, they forgot about me and I had to go inside after 10 minutes. They quickly said sorry and shoved the coffee at me, but it was full fat and just an iced coffee, not a mocha. Unfortunately I was already late to work at this point and nobody seemed to give me the time of day. Usually I don't complain, but it did put a damper on my opinion of this McDonalds (especially as I was just starting to prefer their iced mochas to those of other coffee chains). Bummer! read more

I went through the drive thru in Central Point this morning and ordered a sausage biscuit with cheese and extra mustard. She repeated the order back but didn't acknowledge the mustard. I repeated my mustard request. She said they don't have it and asked if packets are ok. I said yes. I've ordered it this way for MANY years at multiple locations in Southern Oregon and VERY rarely do they put the mustard on (less than a handful of times). When they remember (even after me requesting again at the window where they hand you your food), they'll give me packets of mustard. Today I asked at the food window why they won't put mustard on the biscuit. The girl's reply was, "I don't know, we probably don't have mustard. I just hand out the food, I don't make it." I had to inform her that McDonald's puts mustard on some of their burgers. No attempt at all to get an answer to my question. It appeared that she was just in a hurry to get me to shut up and move forward from the drive thru window. I figure that is the level of intelligence and customer service that you get in Southern Oregon for $15/hr. I started out as just asking my question out of curiosity however after talking to her, I was irritated. I called the phone number on the receipt and asked to speak with a manager. I told her what transpired and asked her the same question. She also said, "I don't know. Probably because that's the way it was ordered in the computer, with packets." I said that doesn't make sense since they've done it this way for years at multiple locations." I added that the employees are responsible for entering a customer's order into their computer correctly, not the customer. I said I order it the SAME way EVERY time. She again said, "I don't know. Probably because that's the way it was entered in the computer." As if I didn't hear her when she said it the first time. I asked her if it is possible to get an answer to my question. Wait for it..... She gave me the same exact reply a third time". Brilliant! The manager was no better than the employee and clearly no more informed either. I think I'm pretty much done with this location and maybe all locations. They clearly do not deserve more than minimum wage. read more

I waited in a ridiculous drive through line because my kids wanted McDonald's. I received my food and drove home, realized I was missing a 20 piece nugget and a large fry. Drove back to the store waited in the long line again only to told that because I didn't want a credit card receipt and my bag didn't have a receipt with it that there was nothing they could do. This really pissed me off and I admit I may have used some language that I shouldn't have. I tried to buy the meal again and was told to leave the drive through. I called and spoke to a manager, who sounded like they were 12 years old, long story short was told I was shit out of luck. I will never eat at this restraint again!!!!! read more

Most unprofessional fast food experience yet. The teens behind the counter were telling at each other throwing insults while the cashier was turning mid order to tell them to stop and 4 managers were having a meeting in the lobby. They also were handing out orders incomplete and out of order and nobody seemed to know what orders went out already or not. Very confused staff. Also all we got were coffee and waited 10 minutes for them to find out they were out and needed to make a fresh pot. So then we waited some more. read more

I Live in central point, I ordered breakfast at the drive through, as I was starting a road trip. My wife started taking the McBug Sandwiches out of the bag, and found a few large bugs in the bag. I called and talked to the manager, and the manager said they would give me more sandwiches from another Bugdonalds, I said no thanks I am sick to my stomach and will never eat at Bugdonalds again. read more

The service and quality of this place have been steadily declining. This morning, I stopped in the driver-thru for 2 hash-browns and a soda. As I pulled onto the freeway, I took a drink of the soda and it had a chemical taste to it. This has happened before and when I called them about it, their response was "Yeah, we know, there's a bad part on the machine." What? You know you are selling a bad product and you continue to do it? Then, you don;t even offer to fix it? Also, I got my 2 hash-brows. Two cold hash-browns that were tossed in the bottom of the bag with no wrappers on them. In their defense, I got the wrappers, they were tossed in on top of the hash-browns, not you know, around the hash-browns like most would expect them to be. I've tried in the past to contact the owner, tellgene@yahoo.com, regarding his store's quality and got no response. It seems that the lack of service and quality starts at the top in this case. If there was ever an argument AGAINST a $15 an hour minimum wage, this store is it. read more

I walked in and immediately my feet started sticking to the floor. I look down in the whole area was a sticky mass with a wet floor sign. The manager was just sitting there bs-ing with an employee. I'm a bit afraid to taste the food after I finish the review knowing how little they care about cleanliness. read more

We like to take our grandson here for the play place - which is great. Clean, fun toys. But, every time we come here there are surly employees with horrible customer service skills. We have other Mcd's closer to where we live & make a special trip out of our way to go here because of the play place. Every so often we decide to give this one another try but they have consistenly horrible, rude employees. On a previous visit, they forgot a part of our order & when my husband pointed out that they'd forgotten the drinks, the counter person acted very put out. Big sigh, eye roll. I think this will be the last visit for us, even tho the play place is super cool, which is a shame. My husband & I have agreed to remind each other of this the next time one of us gets the bright idea to take our grandson here. During today's visit, when I went up to the counter, the gal was fiddling with the computer, so I waited until she was done. No "i'll b with u in a minute" or "can i help u?" When she finLly looked up, she just stared at me in what seemed like annoyance. More annoyance when i asked what drinks were available for the kids meals. I dont expect a LOT from fast food places, but just some basic customer service training here would be great. The gal behind me in line went next to place her order. This customer didnt speak english very well & the employee was so rude, impatient & condescending to her that, after I got our food & sat down, i returned to the counter to talk to the manager. When the manager asked which employee it was, i pointed to her. Mistake. The employee saw me & glared, which i pointed out to the manager. The employee continued to glare as i went to walk back to my table, which made the rest of the time we were there extremely uncomfortable. read more

No dinner for me tonight. I ordered 2 meals, the cashier looked at me like I was crazy when I asked for 2 drink cups. And then he remembered he'd only put in 1 order of fries. When I got home and started to eat my deluxe hamburger, hold the cheese, gobs and gobs and gobs of mayonnaise start to drip off. No exaggeration--GOBS. I scraped it all off into a measuring cup - almost a 1/4 cup of mayo DISGUSTING. And my Coke was flat. Last time ! Last time ! I'm posting to Facebook and twitter and emailing photos to the manager. There's no excuse read more

Great playland here for the kids. The eating area and bathrooms were very clean.

Hey...it's fast food. They got the order right and the place was busy. I saw staff checking both bathrooms and sent a crew member in to clean. The seating area was clean and the play area was nice. Kids were having a good time. read more

Great location. Highly efficient and very friendly staff. Very clean location with an awesome playground for kids. Live local television playing. Tons of seats and tons of parking read more

I always go here when we travel from Central Point to Sutherlin. Great customer service. 2 boxes to order at for long lines. Never have any problems with my order. But the prices at all McDonalds sure have gone up. The Dollar menu is almost non existant any more. read more

I as well as everyone else I'm sure Loves McDonald's but this one is so awful it's like they just hire anyone.. EVERY single time I've come my order has been wrong or the food is old and stale ... today I had it i ordered a McFlurry it came back not even half full so I nicely went to give it back and get back my money so i could go to Dairy Queen (who actually serves quality) and was given attitude bye everyone including the manager/supervisor on duty .. can u believe that ? attitude because apparently it takes a bachelors degree to flip a burger these days.. then we i was leaving i forgot to take a picture of the general managers number they have posted on the window so i called right that second and they did not want to give me the number i asked for then after going back and forth on the phone With me about it proceeded to give me a fake number... so now I'm posting it here hoping they either get a handle on their work crew or shut this McDonald's down and build something better and functional in its plac read more

Amazing service! Super friendly crew and the food is always hot and fresh this is the place to go when I want fast food.

Got halfway through my burger today and noticed the bread was moldy.

This is the absolute worst McDonald's ever!! I don't recommend this McDonald's to anyone who lives in the area or even driving thru. Dont ever come here unless you want soupy oatmeal for breakfast,shorted on your kids meals, and under cooked food. Tried to give this a place a chance over and over again but could never get the order right seems like. The staff seems ok not bad to deal with just need to get the order right! read more

I have waited to calm down before writing this. First, I worked at mcdonald's back in the early 90s and boy have things changed. Everytime we go there, even for a drink they somehow manage to mess it up.Now on to the big thing. Recently my 14yr nephew and his friend went in for lunch. He has a slight speech problem. When ordering his med fry the cashier started making fun of him. He asked to speak to a manager and explained what happened only to basically be brushed off. Now Try to get a hold of the owner,yeah right. They are just really lucky I didn't find out about it until several hours later.The service has went down hill and just continues to reflect that people just don't care. read more

Passing through on my way up to Portland and stopped for breakfast. I used the drive thru and was told that their credit card machine was broke and needed to use cash. I found some change in the ash tray and received my food. Once on the freeway I pulled out my food and was disappointed with a cold dried up sausage mcmuffin along with soggy cold hash browns. At least the coffee was hot. What a waste of money! I give up on these crappy fast food joints. read more

This place is horrible. When school was still in this year I would always come to McDonald's during my breaks and each time; even now that I'm out of school they always give me the wrong order or not give the food I ordered at all! The service here is not accurate and the people here need to pay more attention to the food they hand out! There is at least 15 people working in one day but they still can't manage to get anything right. Never coming back. read more