Generally like a pretty decent service at this location. It's actually a brand-new building but McDonald's has been at this location on first Street for years and years and years. They are normally pretty quick through the drive-through. And I get pleases and thank you's regularly. As far as fast food goes this is a rather friendly restaurant. read more

So ya know there's never ketchup where it's supposed to be so ya know I order some like anyone would and it took 10 minutes until this guy came over literally cussed me out and was like is this a mother flippin joke!? i'm like yo bro i just needed ketchup and he flat out raged, i genuinely got scared 1 star scary peeps here, and DONT ORDER KETCHUP read more

I ordered the Cajun bacon deluxe McChicken and it was smaller than the bun and was dried out couldn't even bite through it. It didn't have any taste It was a waste of my money I will not buy it again until they fix the problem. This isn't the first time I had a problem with their McChicken being dried out and I even got the wrong one and on their deluxe and regular McChickens they even forgot to put everything on it. read more

I dordashed to this location three times within two hours. During that entire period, there was a large pile of food in the middle of the kitchen floor, the employees didn't change their gloves once while I was there, the people were incredibly rude, and there were at least three employees that couldn't have been older than 15. Zero of the tree times that I dashed here were the orders ready (it was not busy) and the employees were goofing off, mocking customers where they thought they couldn't be heard, and each of the times I came here it took nearly fifteen minutes of just standing before they got me the order. The floors were dirty, the people were rude, and I'd hate to sit down and eat here. If I could rate zero stars, I would. read more

McDonald's - Kitchen floor of McDonalds with food on it, slipping hazard - Burgers Near Me - Cedar Falls, Iowa

Service was terrible and I was the only customer. I paid right away at the first window. Then I didn't see anyone in the second window for 6 minutes And all I ordered was ice cream, which you can see the ice cream machines from the window. The lady who finally showed up to make them couldn't find spoons and was walking around without an ounce of urgency. Then opened the window for the first time 11 minutes after I paid and she didn't say a word. I asked if the blizzard had the added carmel because I didn't see it. It didn't so she took it back, put a plop on the top of it and handed it back, still without saying a word. Not to mention the ice cream was one inch below the top of the cup. read more

Easter Eve about 5 pm. I ordered at the kiosk and which directed to pay at the counter. All alone with no other customers and no staff, I waited at the counter for five a full minutes for anyone to ring up my order. Finally, a very nice woman apologized for the wait and took my credit card order. When the ticket time exceeded twelve minutes (plus the five minutes waiting, so 17 minutes in total) I asked for the manager and complained to him calmly and politely saying it was his failure, not the employees that it had taken so long. He became defensive and accused me in an obnoxious, angry voice of being a problem customer and that he didn't have to take my criticism. He was not wearing a name tag and refused to give his name. Shame on him for his unprofessional demeanor that reflects on McDonald's. With no name tag the only way to identify this dolt was that he was about 30 male and had a birthmark on his left wrist. With McDonald's prices having risen to crazy heights, I will not go back. There are too many places within a two block radius that serve food faster, of better quality and do so without yelling at me. read more

got a medium smoothie and 2 apple pies as a mobile order. nobody even came to the first window so i don't have a receipt. waited more than a couple minutes at the second window, nobody said anything to me until i had my order (then it was just "have a good night" - kind of her to say so but idk it would've been nice to get a "hey we're working on your order" or something... genuinely the window was just open when i pulled up nobody even came over to open it drink 3/4 full, my apple pies weren't even lukewarm, they're ice cold... last time was mediocre (even for a McDonald's) but this one was a low score. read more

I ordered a cheeseburger meal and had no patty in the burgers. Just bun and cheese.. I usually have no problems, but this time this was a little bad. read more

McDonald's - I got a cheeseburger meal and there was no burger in the sandwich. I don't understand how hard it is..? - Burgers Near Me - Cedar Falls, Iowa

It is exactly what you would expect McDonalds to be. I do appreciate that they tell you when a good item is going to be delayed and the reason why. How you even been to McDonalds and there hasn't been a yellow slippery when wet sign, posted somewhere in the restaurant? Just an observation. read more

We went to mcdonald's last night and after we had placed our order we were yelled at and accused of calling the person who took our order a b**ch (even though the word was never said, i had asked my friend in the back if he wanted ranch and that was all, so they assumed we said that word as well as that it was about them) and we were refused service after one accusation and they refused to listen to my side of this miscommunication and we left there feeling like sh*t when we didn't do anything. read more

terrible service. i placed a mobile order for 40 nuggets and requested buffalo,ranch and honey. i wanted 2 of each. of course they didn't add any sauce even tho i literally had 40? idk about you but i don't like dry nuggets. anyways i go in and ask and he hands me 3 sauces(1 of each) i asked for a little more expecting 1 more of each. and he hands me 6 of each and then another employee is talking about how i'm asking for too much when all i wanted was 2 of each which seems pretty normal considering i had 40 nuggets. in an attempt to be petty they gave me at least 3 more times of getting mcdonald's and not having to waste my time asking for some sauce read more

McDonald's - sauces - Burgers Near Me - Cedar Falls, Iowa

Really great customer service. My kid cried when he couldn't get a Chicken McGriddle, so the manager fired up the oven and made making 2 special for him read more

I have not been to the inside of a McDonald's for several years. I normally use the drive-thru. Today I went inside to order and it was the most dehumanizing experience ever. I walked out. read more

I used to love this McDonald's, but now I hate it. I just had to wait in line for 15 minutes for 2 medium vanilla shakes and they are completely melted and taste disgusting! Like sour milk/vanilla coffee creamer. Yuck! read more

McDonald's - two cups of coffee on a counter - Burgers Near Me - Cedar Falls, Iowa

I live in Cedar Falls and try this place frequently, hoping that they won't fuck up my order YET AGAIN. Each time in strongly disappointed and never have the right order. After working in the food business for too long, I know that this job isn't that difficult to fuck up simple orders. This place is a joke. Go to Hardee's or something. read more

I've never had a good experience at this McDonald's, they never seem to know how to get a single order right but this one is just straight laughable. My boyfriend ordered a McGriddle tonight, and they simply gave him the bread with absolutely nothing inside. He called and asked them if he could come in and get a real McGriddle and the manager told him that when he orders it he has to specify whether it has anything inside of it??? That doesn't make sense to me that anyone would ever order just the bread of a McGriddle. I've also had experiences in the past where they've messed up multiple orders or forgotten things that I've paid for altogether. And don't dare ask them any questions because their employees are rude as hell read more

Last time, no top meat or cheese on my Big Mac. This time, only pickle and onions when asked for extra pickles and onions. Also, just learned our other meal was only pickle when asked for extra pickle on that quarter pounder. No cheese or anything else on these sandwiches. That doesn't even make sense to order plain, pricier burgers, if one just wants a plain hamburger. Ugh. The child's chicken nuggets were great. read more

Order accuracy is pretty good! Friendly employees but I will say the drive thru time is pretty bad.....waited 30 minutes for a large pop and a large fry but overall not bad read more

I have been going to this McDonald's for YEARS! Except for the slow drive thru, I have generally been pleased with the service and quality...until tonight. I pulled up in front of the marquee in front and it said 2 for $5 mix and match. So I went through the drive thru and ordered 6 items from the list of mix and match items. When I got to the window to pay, I was told there must be an error on the sign. A manager came to the window and said it must be an error and would have to be taken down but there was nothing they could do about it. She did not apologize, nor did she honor the advertised price. She was not at all friendly or helpful. VERY POOR customer service. I left without my order and will not return there again. McDonald's, I think you can do better! read more

never can get any order right at all and when they are asked to fix it they get a attitude. also cant keep orders straight when there are only 5 people in line tried to make me pay $10 dollars when all i bought was a mc chicken then when i said thats not my order they got a attitude read more

The service here is much to slow. I was waiting twenty minutes to get a hot chocolate. While I was waiting the management staff did not present themselves in a professional manner. I over heard them down talking about their employees which has turned me off to this location. read more