ABSOLUTELY TERRIBLE EXPERIENCE TONIGHT Came in at about 10:35 and it took several minutes of calling into the back after waiting for someone to be at the counter to finally get someone to take are order, they didn't say a word during checkout and was rude as can be, while waiting for are order the girl preparing food was literally picking her nose over and over again while dealing with food bro... no gloves or washed hands Very disgusting behavior right infront of customers. Once we got are food are order was wrong i politely asked if they could fix what was wrong. The guy started swearing and being super pissed off now calling the other worker a "dumbass" in a loud angry tone. They remade it and I got my food and thanked him then I got to my car just to realize this was wrong aswell again. The bathrooms were also a absolute disaster and you can tell they have not been cleaned all day at least pee and other humanly fluids everywhere I will can't even believe how this went tonight I'm not one to leave bad reviews often but wow this was truly careless staff read more

I've given this place about 5 too many chances. Today there was one car in line in front of us, we ordered a simple fries and burger for my son. Paid, they then asked us to pull to the side as they were waiting for fries. They went to the one car in front of us 11 minutes later and not us. They then came back out almost 10 more minutes later. Forgot the ketchup and bbq sauce for the nuggets I reminded them twice. I bet inside asked for it waited another several minutes. The staff is rude, short and the establishment is filthy behind the counter and the floors in the restaurant. read more

do not go here, the staff are very rude and when going to order the staff was nowhere to be found, five minutes later turns out they were in the back not doing anything. When ordering the staff seemed bothered and uncaring that really showed when the order came out and it was wrong. When i brought the food back up and explained the order was wrong the worker seemed upset and angered and began swearing calling the other person who made the order a "dumbass" few more minutes pass and one of the girls behind the counter is picking her nose visibly infront of customers and not washing her hands after and then continues to handle other people's orders, this place is gross and unprofessional and the bathrooms were as gross as that girls hands !!! read more

This is probably the WORST McDonald's to go too! I had sat in line for 25 minuets and still have 4 cars ahead of me! This is a common occurring issue here. I'm done going here and hope other feel the same way! You guys need new management or something. This is crazy! read more

Stay away from this one all around. The food, service, and building is nasty. The managers couldn't care less if you get what you paid for or how it comes out. Amy the manager is very rude, disrespectful, and a loud mouth. She doesn't care what she says or who she says it to. She is lazy and blames the workers for her shortcomings as a manager. They need to close this location or get a GM in there to handle it. Very sad but will keep going to Lafayette read more

This place is bad and the owners need to shut it down. You wait 30 minutes for two hamburgers and two fries. Got to the top of the line and they asked us to move to the side I refused and they told me the people behind me deserved there drink order and I said I already paid they have not! We got our food fast then! There is only 3 people there working! Pretty sad . I can offer you this advice just refuse to move. read more

if I could rate this McDonald's -1 star I would. Terrible staff and worse food. we always considered this McDonald's to be one of the best, now it's the worst we will never go back. Do every one a favor, CLOSE IT. read more

If I could give negative zero I would. Probably one of the worst McDonalds Ive ever been too. Customer service is horrible its hard to comprehend how slow they are ALWAYS !! Late back from lunch late to work in the morning. Bottom line unless your on deaths door starving save your self the aggravation and go any place else. read more

I waited 40 minutes I literally want to die I feel bad for the employees they have to rush to much read more

McDonald's - My reaction after wating so long - Burgers Near Me - Cazenovia, New York

I really wish i was joking. But they got white bread bread crust cooked onto my burger and tried to hide it under the cheese and in-between patties. They don't even have white bread at mcdonald's. they got Buns,bagels,biscuit,english muffins, griddles. read more

McDonald's - Burgers Near Me - Cazenovia, New York

I've never had an issue with my food being incorrect here. Always warm, and quick service through the drive thru. Lobby was clean the last time I went in. read more

I'm disappointed in this location. The quality of the food is always poor, either stale or overcooked -- especially the fries. The wait times are excessive whether you go inside, through the drive-thru, or curbside with the McDonald's app. My orders are routinely incorrect and they are missing items or have different items all together. It often seems like the facility is understaffed, dirty, and like the employees are profoundly stressed or upset. There was one instance where there was only one employee working and she had to shut everything down and give people refunds because she couldn't complete orders. The town is really nice and the exterior of the building is in good condition, but beyond the surface there are few redeeming qualities about this McDonald's. read more

The food was awful and the place had no heat. the biscuit was literally hard as a hockey puck and the eggs tasted like old feet/ grease and dripping wet. how the biggie breakfast go in a microwave on a set time and still get messed up? read more

Ive been waiting here for 30 mins for two double cheese burgers and a milkshake. since when did it take 30 mins to thaw and heat up pre cooked meat. read more

This is ridiculous!!!! You refuse to hold anyone in line so you Joe make 6 cars wait for their food! read more

McDonald's - This is ridiculous!!!! You refuse to hold anyone in line so you Joe make 6 cars wait for their food! - Burgers Near Me - Cazenovia, New York

Sat in drive through for 20 minutes then 10 for my food they need to hire more people this was at 11am worst mcdonalds ever

The food is always hot. I don't have a long wait. The service is sometimes slow but they are people too. I don't think anyone thinks about the fact that they are people. They just want their food. Be kind to the service it's not their fault. This McDonalds is really improving still not being properly staffed! read more

Wow! This McDonalds is great! They've got two great young managers, One of which is very handsome! All of the people are so nice and helpful! Anybody who leaves a bad review clearly has something wrong mentally in their useless little brains!!! These literal children are doing you a service and you can't do anything but get mad at them for doing something wrong at a fast food place :) You are the problem, Not the workers. read more

I don't want to admit it, but I've been here many times. I've never gone inside because I always use their drive-thru. They have two lanes and are located next to a market parking lot so there are lots of spaces to park for dining in your car. I'm a fan of the all-day hashbrowns. Unlike the fries, they're fried to order. Because they need to fry them when ordered, they can take some time and may require you to pull to the side in a parking spot. An employee then comes out and hands you the bag after 5 minutes or so. It helps keep the line going. The drive-thru is especially convenient during the snow. I did encounter a time when they were closed, during a time when they're normally open, due to the large amounts of snow in the parking lot. I was pretty surprised. Their parking lot is pretty rugged with some pot holes due to the snow damage. I tried their frozen mocha frappe and found it to be pretty bland in coffee flavor. I think their iced coffee is a little better than their frappe. The frappe also comes in caramel flavor. It's topped with whipped cream and drizzled with chocolate syrup. I saw that they blended it when I ordered in an actual blender rather than pumping it out of a frappe machine so that was a nice surprise. read more

See all

It is a good place to eat for a fast food resturaunt. Something to get quickly while you're out and about--it is perfect for that. The food is as good as Fast Food gets but overall it is a nice place. Sometimes service is slow but overall this place is pretty nice. Usually we just do drive-thru while we are on our way somewhere but it is enjoyable which is nice. read more

Long lines and broken shake machines have no place in our community. Cazenovia deserves better! This McDonalds really needs to figure it out. Not sure if it's just a greedy or terrible owner but it seems the quality has slipped through the cracks even for McDonald's. The employees that work here are friendly enough especially for people who seem very overwhelmed with no apparent help from management. This is a town of upstanding, hardworking people and this McDonald's is a tarnish on the good name of our town! Please in the name of all things godly send us a Habit Burger I'd even settle for an Arby's... (if you're listening) read more

FILTHY. FILTHY. FILTHY. Totally disgusting. Used bathroom only. First, upon entering door handle was cruddy- then I looked around. Yuck. Bathroom was horrible. Only had one stall usable because somebody had pretty much destroyed one of them and it looked like it had been done a week ago. This place was utterly sickening. There storage door was wide open, and that all be told us not to eat here. We scrubbed our hands with Clorox wipes after walking out. This cannot be legal. If you value your health do not stop here. read more

Strongly Do Not Recommend. I had decided about a year ago that I wouldn't go back here because of the slow service, the rude ​employees, and the fact that they never got my order correct. Today I broke my rule and went back because I wanted the smokey blt qpc. There was no lettuce and 1 slice of bacon. I'm done. read more

Staff is lazy and arrogant. Their hours are posted 5am-12am and they refused to serve me at 9pm. This place should be reported to corporate.

Worse McDonald's I have ever stepped foot into! This restaurant is never clean, the service takes forever, the employees are not nice, not one employee puts salt on the fries, and there is never any chocolate syrup in the milkshakes. The machines are always broken down and I am always asked to come back at a later time. The floors are so sticky from spilled soda that your shoes feel like there stuck to the floor. I highly suggest going to any other McDonald's in the area as this is probably the worse McDonald's in CNY! read more

When trying to order, the manager decided to curse and yell that they were closed then proceeded to tell me they couldn't take my order. Not good business considering there was 15 minutes until closing time. read more

I have a friend who always eats at the Cazenovia McDonalds. He says that it's one of the few that serves McDonald's food well. The quality of McDonald's food does change from location to location. And he's right. The drive-through is quick, and the dining room is pleasant to eat in. As I get older, many of the food choices here just don't agree with me any more. But do wish to talk about one item. Years ago, McDonalds updated their coffee system. How dare they! Fast food coffee is suppose to be stale, bitter, and give you an upset stomach. But McDonalds offers very clean tasting coffee with crisp flavor that goes down well. And I love coffee houses. I find myself going out of my way to have McDonald's coffee from the Cazenovia location. Funny how their cheapest menu item (often at a $1) is better than a lot of other places. Well, not Pewter Spoon, but they seem slow on creating a drive-through. I'm glad that there is a McDonalds in Cazenovia. Because sometimes, you just don't want Brewster Inn food. You want Micky Dees. read more

Triple Cheese Burgers 2 for $5.00 ....that is like 1/3 lb of meat in each.

I had to come in with a big order for eight children, and not only was the staff accommodating and cheerful, but they nailed the order. 10 out of 10 would recommend to anyone read more

I have gone through the drive-thru 3 times and each time the service was incredibly slow. The first time, I ordered a water. It took so long that I drove away. The second and third times, I ordered a drink and a sandwich. It took so long I would have drove away had I not already paid. Each time there were no cars ahead of me and maybe 2 or 3 cars in the parking lot. Ridiculous. Don't bother coming if you are in any sort of rush. read more

Always friendly and accurate, can be a bit slow at times but that is too be expected when 20 people order all at once

8/12 the place is totally mismanaged or not managed. long lines waiting for food. orders mixed up. cars stacked up in the drive thru. what is going on? it is like lord of the flies at mcdonaldland. there needs to some adult supervision. NEVER WILL GO AGAIN!!! read more

I visited on Sunday 8/30 and I found the dirtiest McDonalds that there ever was. The place is a pit. Makes me think that the whole chain, all one zillion of them, must all suck. It will be a sad,sad day when I end up in one again. read more

I go there fairly often considering I live in Cazenovia and it's the only fast food place within ten miles. There are always long waits, even if there's no line of cars which more often than not there are. 3 times out of 5 I've had to pull up out of the line because my food was going to be more than a few minutes. On average if you want something simple like an ice cream cone or a McDouble it'll take about 7 minutes until you can drive away with your food. The food is also (even for McDonald's standards) of very poor quality. My burgers fall apart, my fries are always too old or nothing but salt. I've had to wait for 6 minutes before when I was the only person there (late at night) and all I ordered was a Medium Diet Coke. If you're passing through and are debating whether or not to stop here for a quick bite or wait for something better, your best bet is to wait or try one of the other restaurants in town. read more

I have visited this place 3 times in the last 2 months in hopes that things might change. It is a filthy, disgusting restaurant. Employees hang outside within 20 feet of main entrance sprawled on pavement like homeless people smoking cigarettes. Not a good first impression when you first pull up. Dusty and dirty inside with food under tables. I watched an employee come out of bathroom with his gloves on and go directly behind counter! When I left I saw another employee practically laying down on pavement smoking and texting! Are you serious! Gat a new manager and get rid of the trash! By the way, my sandwich was stone cold! Gross place to eat. Never again! read more

The worst customer service. Always say they are understaffed. That's their excuse for me standing there for 30 minutes and still had not placed order. Terrible place. I walked out read more