Ok, now that I've 'accepted' these new ordering methods (using the app while driving is fun, and the in store ordering kiosks and digital menus are HORRIBLE), lets just keep it to food and service. I gassed up at the truck stop nearby, parked, and ordered 2 EggMcmuffins and two hash browns using the VERY nice BOGO$1 coupon in the app. 5 minutes later, pulled in, gave my code, they said 'William?', "yes", got an accurate receipt and food. The food was hot, fresh and delicious. Exactly what I wanted. The face-face customer service was SUPERB! Management, you got it GOING ON. :) This McD's is easy on-off the freeway. I'll keep coming here. Highly recommend if you like McDonalds. read more

Another fast food place where you have to touchscreen your order. But at least 1/4 of them are broken. The others are slower that dialup internet from the 90s. While the screen and menu items are organized in some way that only the designers know. Meanwhile, no one is around to help people who struggle with the touchscreens and there is no queue system to get to the touchscreens. So...good luck. read more

Great service here for a McDonald's the food is fresh and good and the people here are very polite. I've been here a few times and I really appreciate their efforts to get my orders correct and go above and beyond. read more

McDonald's - Coffee & Tea Near Me - Castle Rock, Washington

Worst customer service ever. I am 70 years old and disabled. I stood at the counter well over 5 minutes. No one would wait on me! I see this as a total lack of respect. I'm glad this how you value your customers. Let me know how this works for you!! I will no longer be one! James read more

nice for a quick and easy stop on the way to hike at 5am! i normally do not wake up in time for breakfast but first time getting the mcgriddle in yearsss and it did not disappoint me. read more

Fast friendly service. Great location. Has a drive through. Various menu items for everyone.

By far the BEST McDonalds I've ever been to. The staff was attentive, kind, accommodating, and overall super respectful. The manager even went out of his way to make sure to pronounce my name correctly. They upgraded us to larger sizes without us knowing. Overall, I would definitely come back just for the service! Great job :) read more

At 11 AM people are waiting 30 minutes for the food and it's not crowded. Completely incompetent.

I went through the drive through and ordered a chicken sandwich deal and it was at night was driving and pulled sandwich out only to bite into a burger with ketchup and I never order anything like that cuz I am allergy to ketchup. I turned around and went back and was already breaking out with reaction. I told them and showed them my reaction. One girl employee said I would be mad to the guy who gave me my food was telling me how sorry he was. By the time I got home I had to use a epinephrine pen to my leg to stop reaction. I was told they would cover my 277.00 pen replacement. Then I was told a name of insurance lady never given name of insurance company and never received even name of insurance company. Then they denined me cuz I left restaurant. So going there cost me 277.00 and almost killed me. I will see them in court read more

I ordered 2 breakfast burritos with no cheese due to a severe dairy allergy and I was informed they could not sell them without the cheese as they are premade. Most other McDonald's have always accommodated my request and made my order fresh without adding cheese. This location emphatically refused. I backed out of the drive through and I went up the street 2 blocks to Burger King. There was no problem filling my request because their slogan is: " Have it your way"! I also must add that it was larger and also delicious! read more

I just want to say how nice the staff is every time we visit. It's a go to during our trips north and never disappoints. Thanks guys l.

McD attached to the Rocket store and the Chevron gas station. Decent place. Service is a little slow. That's the only complaint I have. They gave me almost 15 mins to get me a fresh brew... that was strange. Other than that the people were friendly and helpful! read more

McDonald's - a map of the world - Coffee & Tea Near Me - Castle Rock, Washington

Asked for ketchup, was given 3 packets for 2 large fries .... smh. And the quarter pounder was literally cold and pink in the middle . Was I supposed to ask for well done ? Or is raw hamburger meat just a WA thing ? read more

Customer service via the drive thru window is excellent! They don't seem annoyed with any special requests and they were all very pleasant. Made our road trip stop at Mickey D's enjoyable. Thank you! read more

We stopped here on our way down to Portland to wait out the storm. Employees were kind and quick. Food was accurate and the hottest/freshest fries I've ever had from a McDonald's. read more

Great McDonald's One of the best I've ever been to, and I am fortunate to live only a few miles away. While my wife & I don't go for fast food very often, when it comes to fast food, this location is one of the best McDonald's I've been to while travelling in 10 states. Sure, it's just the traditional McD fare, but your food will be delivered to your table in a timely manner, fresh and hot. read more

We went to this location on our trek home. We only came for McFlurrys. Once we got to the order window they told us they didn't have ice cream. We were then locked into a drive thru that was packed. I called the manager while waiting in line (for nothing). And told him to put a sign out, so people don't get stuck and waste their time (be proactive rather than reactive). I was told that he was busy and he will talk to another manager about it. I don't expect much from a McDonalds, because despite awful customer service these places will still make money, but buyer beware. read more

I wish I could give one star but that's not an option. This McDonald's sucks and the girls who work here are nothing but rude. Learn some customer service. read more

This McDonalds shares its restrooms with an adjacent mini mart/gas station. The floor in front of the urinal was the most disgusting I've ever seen, and I've seen many. When I told the woman at the minimart (where the restrooms are) about it, she said "whenever we clean them they get dirty immediately," her point being she was going to do nothing. I told her I slipped and nearly fell. She did nothing. The food was fine, our fries were hot, the McDonalds' staff was friendly, but to risk a fall to use the rest room? Not worth it. read more

Why cant we ever get hot fries. Well actually the top half were nice hot and crispy then you get to the middle and I frowned because the rest of the batch was cold and mushy. Do I really have to ASK for fresh hot fries??? Why can't it just be automatically done. I don't get it! Explain it to me McDonalds!! read more

Normally can't tell the difference between McD's but my food was hot, fresh, and overall better than the last 5 mcDonalds I had been to. Keep up the good work and service. Would post a pic of the food but I ate it! read more

This McDonald's is hit and miss, and as someone with dietary restrictions that makes me nervous. I order burritos with no cheese sauce, and get cheese sauce. I get the wrong style toy for my childrens' Happy Meals. The food is standard for a McDonalds, but be check your food if you have a special order in the drive through. read more

"What we have here...is failure to communicate". After my visit to this McDonalds, attached to the Rocket Market convenience store at the Chevron gas station; I hear the old woman's voice saying this quote from the beginning of "Civil War" by Guns n' Roses. I ordered a #10, a deluxe quarter pounder with cheese meal, add bacon, no tomato. I got some chicken sandwich with bacon, no tomato. I took it back and pointed out the wrong sandwich. They were just going to throw it away! I know that's normal, but it's also wasteful. I asked if anyone wanted it and gave it away. They also forgot one of the fries my kid ordered. No problem, got those right away. The correct cheeseburger though seemed to have been forgotten about. Went back up to the counter after a little while wondering where it was and it seems that the request wasn't heard the first time. Let's try again. Wait a little more and then finally get it. Opened the box and it was a regular quarter pounder with cheese, add bacon, no tomato. Not the deluxe. I've had bad McDonalds elsewhere. None of the visit was bad, just failure to communicate. read more

Stupid, Stupid, Stupid.... You can't walk in and place an order in this restaurant without"earning your keep first"... A customer cannot walk to the counter and place their order, no, you are required to go to their panel, search through their menu listings, pick each item, and THEN you are allowed to approach the counter to pay for your order that you just entered in yourself. How would you like to have a family of five and have the awesome experience of entering everyone's order?? If you want to give people the option of doing it, that's fine, but that's not what happening here... This is bad business folks... read more

When it first opened, it was an excellent McDonald's restaurant, but the deterioration in food quality and service has been remarkable. On our last two visits, the fries have been inedible (cold and hard); the service has been chaotic; and the employee attitude seems to be that customers are an annoyance. Being a local resident, it pains me to see this fast food restaurant take such a precipitous dive. It strongly needs good on-the-spot management and a serious employee training program emphasizing customer relations and food preparation. read more

What is up with cold cheeseburgers and no mcwrappers?????? I am ABSOLUTELY DONE with McDonald's. This is the second time I have experience cold unmcwrapped cheeseburgers. Plus don't go to McDonald's, you will not only get fat but you're food will be gross!!!! McDonald's, kindly mcfuck off. read more

Waited 21 minutes in the drive thru at 7:00 on a Monday night just to get my daughter a $2 Sausage McGriddle and then they don't even apologize at the window for the ridiculous wait! read more

This is the worse McDonald's I've ever been through. I ordered a large ice tea and they gave me one with no ice. I asked if they would put some ice in it and the drive through person put one cube of ice in it and handed it back with a scowl. This person needs to have a lesson in manners read more