Incorrect hours of operation listed on website staff stated they close at 11pm instead of 12am and even argued with us regarding the posted hours. HUGE INCONVENIENCE for travelers going through a small town with limited late restaurants. read more

After waiting my turn in the drive-thru, I was told to give them a moment, and they would take my order. After 7.5 minutes, a line had formed behind me that stretched into the street. I thought it best just to pull around. This allowed the car in the street to get off the through street making it safe for everyone. When I got to the window they refused to take my order. I was told to wait; those behind me had hot food waiting, so if I wanted to order, I could come in or pull around. They told me they were sh. short-staffed like that is my fault, not their piss poor planning or management. Here is the kicker if either of these rude employees had bothered to ask, all I wanted was a large Coke. I'll never spend another dime in that location. read more

Love the pie and iced coffee. The staff was amazing and it looks incredible in here . read more

Longest wait EVERYTIME no matter the time of day or how many cars are in line. They take forever to come to the speaker. I waited 45 mins for my food after it was ordered and it was 3 things.. read more

I usually get good food there. The receipt on the bag said sausage egg McMuffin but I got a McGriddle instead. The drinks were flat and watered down. The hash browns tasted like yesterday's hash browns, very stale. We never check our food but from now on we will. They have such an easy job and they can't get it right! Do better! read more

It was like a 15 minute wait at the store and we even pre-ordered it 10 minutes before plus I got the hot cake and asked for syrup, but they didn't give me any syrup one star read more

Rita is always so sweet when she takes our order! Whenever my code isn't loading she is so patient. Very refreshing to see someone in the service industry be so kind! read more

Prompt service, friendly staff make my hamburger to order Nice, hot french fries And a great frozen Coke read more

I had an excellent experience here and highly recommend this McDonald's. The staff go out of their way to make sure you are satisfied with your order and were very happy to help. My blended coffee was delicious! read more

This was a horrible experience. The staff was not knowledgeable when it comes to the McDonalds standard. I would never go back to this location. Take the extra time and go to the nearest location, you won't regret it. They should really consider restaffing or tearing this location down. read more

They have really turned this location around with their personnel. The food is just fine. I still love those fries. The shake was great.

the food is just fine, the service is fine as well, the only bad thing that's happened to me here is that they don't know how to make sweet tea properly. everytime i ask for a sweet tea, the tea isn't sweet what's so ever. i'm not sure if they just mistaken sweet tea with the regular tea, or they just don't make their sweet tea sweet at all. how do you mess up a famous mcdonald's sweet tea? haha. that's the only thing. the food and service is good other than the sweet tea situation! read more

disgusting stale burgers that arent fresh at all, asked for no onions and got extra. a way you can tell if its fresh is the cheese on it, two toned half melted cheese obviously means very stale patty. also i know someone who works there and they told me that they let the patties sit for hours at a time in the warmers. absolutely disgusting go to another mcdonalds. as long as they have maria as their general manager that place will stay disgusting because she cant do her job. pictures show discolored cheese and the onions i asked to not have. read more

McDonald's - Cheeseburger with onions i said not to have - Fast Food Near Me - Canyon Lake, Texas

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The service was HORRIBLE!!! The staff were very rude and laughed in our face. The food was not good at all, uncooked AF! Never coming back!!! read more

If I could score ZERO I would; the food is a hit or miss. But what really gets a zero score is the night shift manager, Rita! With our order, employees always give us a "pup cup" filled with whip cream for our puppy. That is until Rita stopped the kind gesture yesterday shouting "WE DONT GIVE Anything AWAY HERE!" As she snatched the cup from the employee and whipped around to discard it!!!! Shocking, disgusted and saddened for the people who work under this tyrant!!! A kind gesture goes a long way; but a nasty one gets publicly posted. read more

This is a Boutique McDonalds as I learned a few times they don't open as early as others do. The freshness of the food starting with fries is a HIt Or Miss kind of thing. read more

I would give it ZERO stars if I could, horrible service very unprofessional and rude staff. I asked for fresh nuggets and fresh fries. Checked them before I pullled away from the window and both were old and cold. The employee straight lied to my face. It's a disgrace that you have to ask for it to be made fresh or else you get nasty and cold food. read more

10/31/2020 saw one name tag Ciara with two other employees as well, decided to close down 8 minutes early, all lights off, drive through closed on a Saturday at 11:52. Do not put out there you're open til midnight, ESPECIALLY on a Halloween night, if you're going to close early. Ridiculous! We were at the menu at 11:52, no one answering our questions or anything. read more

I had two breakfast bacon and cheese biscuits that we moist and tasty. Just as I expected. Drive thru was prompt and efficient, just as you'd expect from McDonald's. read more

I understand you get what you pay for so I can't set my expectations too high for the McDonald's here at the Lake. However, most McDonald's are fairly consistent wherever you go. (But not this one). The management team at this location should be fired and replaced with a competent management team. If you order through the drive-thru always check your order at this location because they seldom get an order right. And they are definitely a poor example of a 'FAST FOOD' restaurant because they are always sooooooo SLOW! Another issue is that they seldom have Apple Pies ready after 6pm in the evening. Since it's an item on the menu, they could at least keep a couple ready for sale vs making people wait another 8-10 minutes for a pie. I think it's time to shake things up and hire a quality management team. read more

This is absolutely ridiculous! This is the SLOWEST Mc Donald's ever invented. If took 45 minutes for a ten piece and it never came out! This is sooooo bad they should not be allowed to be open. The employees were slow as molasses and although the lobby was closed we went inside and there were two people on a Saturday night with 10 cars behind us. This is poorly managed where is the owner/ manager? Bad bad bad do not go here read more

The customer service at this location was great, but the food was the GREASIEST McDonald's food I've ever eaten. The hashbrown's literally dripped grease all over my laptop and pants (it stained them,)while still in the bag, and ruined the Mcgriddles with grease as well. Could've dabbed it off with a paper towel before it ruined my work clothes! Also the McGriddles waffles were chewy and tasted like they'd been out all day instead of freshly made. Breakfast all day should not mean they save food from breakfast for lunch customers. Gross. I want my money back! read more

So I'm upset my daughter went to McDonald's and her food came out the young girl asked the guy who took her order who's food is this and he says it belongs to that short Mexican girl there. And then he tells my daughter sorry that last the only way I can explain it. Rude and I'm extremely pissed and it's taking a lot to not go back and have a talk with him!!! My daughter was hurt and embarrassed to be called out like that. Why not it belongs to this young girl or this girl In the Hawk Band shirt but no it had to be that Mexican girl read more

Went ordered a happy meal for my niece and the girl was completely rude because my grandfather asked for a number 3 happy meal and she said rudely there is no happy meal 3 and when we approached the window she flipped off my grandfather when he wasn't looking bad customer service read more

The gave me literally 10 fries in a medium. I just wanted to dip them in my ice cream. read more

McDonald's - Just got my fries that we literally waited an extra 6 minutes on...and this is a medium...where the rest of my fries at??? - Fast Food Near Me - Canyon Lake, Texas

Worst wait ever. They call it fast food for a reason. Disappointed in the speed of the line.

The 2 best employees are openly mistreated as are the customers. Product is slapped together. Stay away. McDonalds corporate, please QA this store and make it what Canyon Lake deserves. Oh yea, one of the 2 best employees is special needs. Smiled and carried on a great conversation with me before getting yelled at to clean up a counter spill. The other best employee suggested that yelling was not necessary... Yup, you guessed it, this was followed by her being yelled at. F- read more

This is one of the worst McDonalds I have ever been to. Fries cold and the people in drive thru are rude and apparently have no regard for their customers. When I asked to speak to her Manager she said she was the manager and shut the window in my face when I asked for her name. read more

Always down for some McDonalds! Addicted to those fries and mouth watering quarter pounder! Friendly staff and clean restrooms.

As far as McDonalds gothis one is pretty good. It is very clean and the staff are helpful. However it does have limited seating. read more

McDonald's - a man handing a bag of food to a customer - Fast Food Near Me - Canyon Lake, Texas

This is one of the wrist run McDonalds. They rarely complete an order correctly. Hubby drove 15 minutes to get there this morning... 15 minutes return drive and my bacon egg and cheese biscuit had only 2 tiny pieces of bacon and nothing else. Too far to drive back. Please check your orders before you leave'n read more

This is the slowest drive thru I I've ever been to. The employees were aitting on the ground-doing anything but getting my order together. Then, they gave me the completely wrong order-all the whhike the line was five cars deep. read more

Expected to have a normal visit to McDonald's, but boy was I in for a surprise. I tried to use a coupon from the official McDonald's iPhone app, but it took three employees and over five minutes to place my order with said coupon. This program from McDonald's has been out for several months now so I feel as if all employees should be trained in how to use it by now. After finishing my order I thought I was done with the bad experience and could enjoy my food. However, upon receiving my order I noticed the top bun on my burger was completely burned, and the ice cream in a cup I had ordered was barely half full. On top of all this, the restrooms were filthy and I could barely find a clean table to sit at. I realize this is not a 5-Star restaurant, but it was still far below the quality I've come to expect from McDonald's. There was also a non-uniformed employee behind the counter which leads me to question the sanitation of this location. read more

McDonald's - My half empty ice cream that I paid almost two dollars for. - Fast Food Near Me - Canyon Lake, Texas

I love the food but not the service, I went in there and a guy came up and said Qué pasó and then i started taking my order. At first it wasn't bad until a girl came and asked where does this go to and he said to the short little Mexican girl over there and he said sorry that was rude but the only way to explain it.Like why would you say it in the first place. read more

Nothin worse than 7 cars in drive thru I am stuck in the 6th place at the drive thru menu board order has been taken 12 minutes to the first window 2 cars ahead and waiting to get the first car at second window their order. Must have been huge order they weren't pulled ahead so we wait 8 minutes to get order done next car pulls up has ordered a drink only that guy has waited at least 18 to 20 minutes for a drink only. Got to window they had my order sitting to the side bun on the mcchicken was soaked through from mayo and wilted lettuce, fries weren't fresh they were soggy limp greasy and no salt. Asked for fresh meal and they refused. Gee jimmy s if you are still the district manager or Jeff m or tommy. Please get these kids some training help they have no guidance and no clue. Try the McDonald's at the heb in bulverde they may be a little slow but the service and food comes like Mickey d's should never had a cold fry or a bad sandwich. Most time spent in drive thru has been 8 minutes but food was great and an apology for being slow. read more

, if I could rate this lower than the one I would. Ordered a large soda and I got the amount of maybe a small and the rest was all ice. the guy at the window was incredibly rude and told me if I didn't like it I could go to Dairy Queen up the street. the manager was standing right behind him never corrected him and didn't give me a new soda. I have to go inside to get a refund I didn't have anything in about 2 inches of soda. This place has gone downhill rapidly that's probably the very last time. read more

The employees?are fun and once they know you they remember what you normally order.. which is nice. However.. my complaint is how the employee are treated... especially those who are loved by customers and those who work very hard to maintain a clean place to eat. It has come to my attention that employees are being robbed of their raises for jobs well done. Management retaliates when an employee has concerns and raises are stifled. For instance... this person I have in mind is one of the most dedicated employees at keeping this establishment clean and is always there... he was slapped in the face with a raise that was so insulting and down right disrespectful while the person who is always late.. comes to work drug.. doesn't call in when sick and staying home... and is filthy.. gets a higher raise... IT IS DISCUSTING!!! I am hope you all the read this review will boycott this establishment.. put these people in their place and let them know that their business practices are unacceptable. read more

Terrible customer service, my order always gets messed up, the employees and managers are ALWAYS rude. I rarely leave negative reviews however no one should ever waste their money at a place that is as disrespectful and unprofessional as the McDonald's in Startzville texas. read more