As is the case with my other McDonald's visits and reviews, I only stop by for the any sized iced coffee deals using the McDonald's app. I used the app to order, and the drive-thru to pick up. The order was placed easily. The layout of the drive-thru is a bit different than my usual location, but all was well. The service was a bit slow for the order considering that there was no one in front of me, but the order was correct. Everyone that I interacted with was friendly. read more

It's a McDonald's. There's nothing great about it, but also nothing wrong with it. I appreciate that it is located on a busy intersection which means it's not only convenient, but easy to get in and out of. The Drive Thru can sometimes take awhile so I tend to order ahead for pickup. Especially since this location's pick up spots are right out front, not tucked away in a corner like other locations. I will say I have never dined in. But things appear to be well kept from what I can see from the parking lot. it's also usually empty so it seems like most people are taking food to go like myself. Food has always been fresh tasting. It seems like it's always made to order (which would explain while the drive thru can take awhile) which I appreciate. Honestly, you know what you're getting when you order from McDonald's. You're eating it for convenience or nostalgia. This locations no different than other locations. You gotta appreciate the consistency across the brand. read more

McDonald's - Fast Food Near Me - Canoga Park, California

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First, to avoid a wait in line, I ordered via the app. But then the app wanted the table number inside to bring the food to. So went inside, and all the tables were filthy. After cleaning off a table I got the table number, entered in the app and waited for my order. Then hear the table number being called and my tray of food left on the front counter. So went and got it myself. If you are not going to follow the program, don't make me use the stupid app. Then they had a sign limiting tables to paying customers eating to 30 minutes. If the homeless and vagrants are taking you tables, fix the real problem folks. It's McDonalds so my expectations were already low. Just not low enough. Clean up your act! Hey corporate, shut it down until they can do it right!! read more

McDonald's - 2 cheeseburger meal - Fast Food Near Me - Canoga Park, California

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Came here on a Friday night around 11:30 PM and ordered the Oreo Shamrock McFlurry. Everything seemed fine at first--until a few bites in, when we noticed a long hair stuck to the spoon, mixed into the ice cream. Genuinely disgusting. Totally ruined the experience, and honestly, I lost my appetite after that. I get that mistakes happen, but this is just unacceptable. Makes me seriously question the cleanliness and food handling here. Won't be coming back to this location anytime soon. read more

McDonald's - HAIR IN OREO Shamrock McFlurry - Fast Food Near Me - Canoga Park, California

Had to try the new s'mores McFlurry! It was pretty good. I enjoyed it. I was craving something sweet so I decided to try it. Medium fries are always on point! Never a miss. I got through the drive thru within 15 min. One of the lines the mic wasn't working but the guy took my order at the window. Nice workers here read more

Very bad customer service, There were no table numbers at the kiosk (by the way restaurant was empty) I waited to pay at cashier & Employee never asked what I needed. Waited half an hour for food. read more

I spoke to Jessica earlier, and she when I told her about a an order that was incorrect, she was very professional, and even offered to re make it for me, this is customer service at its finest! The other crew members when nice as well! Also, when I walked in the area looked very clean! Everyone here deserves a raise! Thank you much McDonald's crew read more

Not a good Mcdonalds. Took them 30 minutes to make 2 snack wraps and then forgot something else.

The managers or leads talk about the customer behind their backs, in their native language. I understand im also hispanic. They question you ,when the other manager confirms the issue was there fault. You call corporate the female answer me an listen ,she sounded concern an never got a call back from the general manager or district. I've never had some many issues happen in several visits, to this location. I've been to hundreds of McDonald's donalds in several states an never ever had these many issues. Worse McDonald's ever. read more

Employees need to follow directions maybe McDonalds needs to put pictures with coffee with no sugar or with no creamer and coffee with add ones..like creamer, sugar ect maybe they will get it right. 20.00 dollar hour to much for you buddy and you still don't get it right.. what em I supposed to do with a coffee with no sugar or creamer at job site and you wanna charge me 5 something for coffee! Smh fire your self's Geezus read more

McDonald's - I ordered coffee with sugar and creamer you don't need to be a rocket science to get it right just follow the order instructions smh - Fast Food Near Me - Canoga Park, California

This McDonalds still has the worst service! Rude manager at 3:00 P.M. on Friday October 10. The younger girl manager with glasses was super rude to me and others! Just because you are busy and understaffed that doesn't give you the right to treat people bad. The inside was a circus, employees seemed confused and the ambiance was tense. My food was cold and the two request I had were not met. For a starting pay at $20.00 per hour you would think these employees would have some pride and customer service skills... but no! And the owner will probably ignore this review as most of the many bad reviews are ignored... ‍ read more

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Again, this establishment hasn't improved. Thus by far the prices are still high, the cashiers and employees seem to not enjoy their job and still charge extra for their sauces. I've called corporate and still corporate doesn't acknowledge their staff and the food. I've ordered several times thru the App and have waited for several minutes sometimes even 15 minutes just to go inside and retrieve my food. I honestly don't understand the gimmicks of their service but STILL after a year of coming here they haven't improved they're services.i don't recommend eating here due to the strict 30 minutes policy and the dirtiest counters ever. The dots on some of the tables do not work and the vibe inside is so poor. You have to ask for a refill and they charge for them. I ask for ketchup and they give me 4 ! CAN YOU BELIEVE IT ? I Just can't believe this is the worst one in the San Fernando Valley. I just can't imagine it. WHOEVER OWNS this franchise, Listen to the reviews. By far the worst pricing, deals and service from Mc Donald's! read more

McDonald's - Fast Food Near Me - Canoga Park, California

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Came to get some quick food and went with the drive thru. We asked the server for a special request but she pretended not to her us THREE TIMES. We said it again face to face thru the window and she pretended not to hear us again and finally acknowledged when we insisted. At the end of the order, our order was missing 3 mccrispy strips meal and the special request was not done despite it being written on the receipt. :( read more

McDonald's - Fast Food Near Me - Canoga Park, California

My son got sick from eating here last night someone must be sick working there or they aren't up to sanitation standards Absolutely unacceptable read more

Placed a mobile order to pick up inside, I walked up to the counter to ask about my order. None of the employees even acknowledged me as I stood in front of the counter. I said excuse me twice and was just looked at but not assisted. This location could use some training on customer service. read more

Super horrible place to eat at. Incompetent workers with a lot of attitude. Very dirty, surprised it passes health inspection.

i went late last night and the person who took my order was so nice, he was very friendly and patient. and then at the window where i pay i was kindly greeted by Valeria, omg she was the sweetest human! such amazing customer service, she went above and beyond and her positive energy made my night. she deserves a raise. read more

I place an order through the new system they have . Waited 20 minutes for the food . Got home , the food was Cold and the meat patty was burnt . I Call the restaurant, this lady answered the phone like she was her cell phone. I was confused, I thought I had called the wrong place? I called again, she answered the same way . she needs to be retrain . her name is Janet read more

Was there last night. Received 4 out of 5 of my fries. Told her my order is missing. And she wanted to see the bag to count herself. Got my bag back and realized my fries are covered with salt. NEVER coming back. read more

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Disaster!! No no sauce no straw forget everything and this is not the first time. horrible service for sure that's why you guys only have one star read more

horrible service. i live in arizona and its my first time going here. i ordered sweet and sour and honey mustard, they gave me hot mustard and spicy buffalo. i get it sometimes they run out but they could've at least told me or asked if i wanted anything different. My food took 20 minutes to get out. The employees were messing around and just talking. They do not know how to run a business. There were at least 4 other people in there and tons in the drive thru. I told the lady she gave me the wrong sauce and she gave me attitude and said they didn't have any. this restaurant already had 1.5 five stars and i'm not surprised. Everyone that works there is dumb. Never coming back. Hair in my food as-well. read more

Simply absolutely horrible service and waited over 20 minutes in the drive thru. Staff don't care.

Now I understand how bad the service at this McDonalds is. All bad reviewsare correct. Im very sad that the new generation behaves like they own the world even when they work for a service industry. These employees need to be trained to say thank you to their customers and understand we are the ones that pay them for their service. To the owner, please do something about it, either train them better or replace them with better candidates. Cut their hours until they decide to leave since they feel they are better than their customers. read more

I wish I could give them zero stars! Not only did it take 20 minutes in the drive thru when there was ONE car in front of me but the lady was so rude! Every other McDonald's I have been to gives you a few sauces. I asked to try the two new sauces and she rudely said I can only give you one unless you want to pay. I then ordered a happy meal and she said we don't have buckets. I said that's ok I still want the happy meal. She almost wouldn't sell me one until I insisted I didn't need the bucket, just the meal. I definitely will not be back and won't recommend this location to any of my friends. Stay away if you can. read more

Paid for 2 bags and they over stuffed everything into 1 bag that could not be closed. Sounds petty but why should Millionaires get richer. read more

McDonald's - One bag receipt showing 2 paid for - Fast Food Near Me - Canoga Park, California

Absolutely unacceptable I live 5 mins away from this McDonald's so it's always be a go to but countless times I order DoorDash or uber eats and something is missing it's crazy how many times can people get things wrong!! read more

Worst McDonald's I've ever been too!! SHUT IT DOWN .. seriously all these people looking for jobs where do you find this people ?? Drinks are always gone service is horrible food is horrible like seriously thee absolute worst every time I've ever come here it's been crap STAY AWAY read more

Worst McDonald's ever. They must hire within, because it's no way these people interviewed and got a job. They have no common sense at all. Everybody is slow physically and mentally. They need to restaff. read more

McMarro Family Restaurants seem to be the operator. They do not allow free refills, no exceptions. My visit today, there is a handwritten sign that sodas were unavailable, sweet tea, unsweeten tea, Hi-C, and Lemonade available. I ordered on the app not knowing the refill rule here. Then I saw in the app there was a new menu item s'more McFlurry, they didn't have it yet.... I chose an Oreo alternate, but tried to use this opportunity to get a refill. Not a chance, they were prompt to decline. So here is the review for multiple issues in one visit. I would consider this to be a McDisappoint location, would rather drive to Pasadena location than come here again. read more

I recommend skipping this location they will lie to your face like your some kind of fool Tell me I can't have a side of tomatoes on my breakfast because that's for lunch .really when 30 other locations have no problem providing decent customer service it's not something I'm asking for for free so really it's just about doing your job correctly But hey I know better now won't be back read more

Adding my review of worst costumer service. The manager, Gaby, was super rude when I asked to purchase a happy meal toy only. She said they can't sell them without a happy meal. when I showed her the official MacDonalds website and they wrote we could buy the toy separately, she changed her tone. She was just super rude and I told her to stop talking to me that way. Please avoid this place! read more

The inside of this McDonald's is always so clean and the food and service is awesome! The best McDonald's in the area in my opinion. We came and sat down inside and Jannett the manager was so kind and served our food personally! Food is always hot and fresh from this location plus the customer service is amazing. read more

McDonald's - Slushy :) - Fast Food Near Me - Canoga Park, California

Luis was extremely patient with my complicated order tonight I appreciate it so much! The food was fresh ! I placed 2 different orders again thank you so much! Thanks for not forgetting my sauce. read more

Horrible service. I don't know why I chose this spot to take a lunch. Lady knows I'm in front and still continue to ignore me, only to ask for some packets of ketchup that she didn't even offer me on a togo bag, after ordering my meal to dine in. Horrible service. read more

This location absolutely SUCKS! Although they weren't rude they were being very ridiculous with their so-called "breakfast policy". I ordered over $50 of breakfast items during breakfast at approximately 10:45/10:50am through the mobile app which was still offering breakfast for sale since lunch didn't start til 11:00am. So after I ordered ahead, I drove over there and arrived with my pick up code only 5 minutes after 11:00 which during that time frame it took me to drive over after ordering they shoudlve prepared and had my order ready for pick up in those 10-15 minutes. But at just 11:05 they refused to give me my order and said breakfast ended at 11:00. I told the guy I know but I ordered it BEFORE 11:00 he said but if you're not here at 11:00 to claim it we can't give it to you. I drove around and went inside to speak to what I assumed was a manager and I said it didn't say anything in the app about a time restriction or a deadline to pick up my breakfast that I clearly ordered during breakfast time. The woman gave a different answer then the guy at the drive thru and said I know the app doesn't say anything but you have to be here at least 10 min before 11:00 or we just can't do it. So I asked even if I paid BEFORE 11:00?? I think if the app still offers it and I paid for you, you should still be obligated to prepare my order and give me what I paid for. She still said sorry we can't do it. I said then how do I get my money back? She said many unclaimed orders automatically get refunded to your bank. I asked how long does that take? She said it could take up to 7 business days but today is Sunday so you'll have to wait til tomorrow to check your bank account to see if it shows up. They really willingly inconvenienced me that badly when they just could've handed me my f***ing order. And I can bet since they deemed it an "unclaimed order" they gave my food to the one/some of employees. Total garbage customer service! If I could Give negative stars I would give them 5 negative stars. read more

The worst McDonald's ever! their service is horrible. I don't eat their food so can't say anything about that but their coffee is horrible hot or cold It's awful I don't even think they use the Arabica beans that McDonald's is so famous for, the hot coffee is always horrible and I always complain to the manager and now they don't even pick up the phone at all so I call their customer service number. They take the complaint but nothing ever gets fixed. They can never get anything right and that's why I don't go and will not go there ever again, I live near Pierce College so this is the closest one to me. I go to the one on Irwin or the one on Sherman Way in Reseda because the coffee is good and employees actually follow directions, I asked for a large iced coffee with no cream, just the liquid sugar when I got my coffee I asked if he put the liquid sugar in it? He said yes, I came home and it doesn't have sugar plus not enough ice!. Worst McDonald's ever. I've been complaining for years. I hope they shut down.!! read more

This particular establishment doesn't offer refills for dine-in guests, looks like they're too lazy/cheap to do so. Very disappointing.

this the absolute worst mcdonald's in the area. avoid it at all costs. The employees at this location are particularly rude, careless and take no accountability for mistakes. Presentation of food is always terrible and quality of food is detestable. read more

I like McDonald's but this McDonald's has good service sometimes but really bad service other times. I ordered a coffee, 2 hash brown and a coffee. We used the $1 hash brown deal in the app. The person taking the order did not get it right and only charged us 1 hasbrown that we noticed when we only received only 1 hashbrown. We look at the receipt, and it says only 1 hash brown charged at 0. But there is an iced tea for $1.50 that we did not order. We ask to pay for a 2nd hash brown and tell the woman with black hair that we did not order an iced tea. She said it is for the $1 hash brown. We then say the receipt says $1.50 and she said taxes. We said no that is not right and she said okay $0.30 refund with an attitude and continued to give us attitude throughout the rest of our interaction. We ended up paying and getting the 2nd hash brown but we were nicely asking her about the receipt and the discrepancies when she decided to give us attitude. Don't question your receipt guys they will get mad at you. read more

I've came here for the past 15+ years. Everytime I come, something is always wrong. Today I was missing 2 large fries. I ordered quite a few things and even asked the guy at the window if that was everything and he said yes. I had to go back in to ask for my two fries and sure enough they were already bagged up for me. When I got home I went to eat my cheeseburger with no pickles and no onion, all I found was 2 buns with mustard, ketchup, and a pickle. It is 110 outside so I'm not gonna drive back, but we pay for a service and the bare minimum that can be done is to double check the bags. Poor job by this franchise owner, and an even worse job by who is training this staff! read more

McDonald's - 2 Cheeseburger Meal . This is one of the burgers I received. - Fast Food Near Me - Canoga Park, California