Placed a mobile order to be picked up through the drive thru. After waiting approximately 10 minutes to get to the window, the employee asked us to pull around and wait in the designated parking space. We waited another nearly 20 minutes and we went in. The food was on the counter and the employee tried saying our order was for counter pickup. Will not be returning to this location. read more

I placed my order through the drive-through. My food was cold it took them 5 times to get my order right plus look water cup for the dog They gave me half of a cup of water and it is 119 outside so they don't treat people with respect with dignity, so the new owner wants to charge for water cups sorry need to read more

See all

Garbage service. No attention to detail, always leaving items out even after they assure you everything is in there. Won't be back.

Horrible, just plain horrible. It starts with the Manager and works it's way down. We order our food, A nugget meal and 2 McCHICKENS, bruh... we were literally at the window talking to (the manager) giving him our order because he couldn't hear us in the microphone. How you gonna mess up a simple ass order like that. Like really easy as hell. I wanted a Regular ass McChicken not a Spicy McChicken and not a damn McCrispy. Like bruh how you a manager and don't know whats on your own damn menu? And Mofos was $15 an hour... bruh you doing $7.50 work with your No McHearing ass. No... you need some McTraining to learn your fucking McMenu. Stay away from this McFucked up place. PS another Mc Manager didn't know they had mustard packets. Y'all are McFucked-up. read more

Always mess up my food it's either cold or adding stuff I didn't want also they never have esspro shots for coffee and employees are super rude I wont be back to this location ! read more

i couldnt even walk into the store for two seconds without issues, on top of that they continue to constantly mess up orders burn them or not even cook them correctly on top of that issue alone, not once have i gone here and the order was correct the order is always completely wrong is is missing multiple items, you guys need a new management team this is beyond ridiculous. Fire the current manager they obviously do not know how to do their job. read more

Rashawn is THE MAN. He's the reason we keep coming back! He made it up to us for the long wait & all the staff working late night are so kind regardless of how long the line is! read more

What a cluster! I'm going to give you so advice...I don't recommend coming for breakfast in the morning unless you want to wait with all the impatient crazy drivers who somehow forget how to drive, intersections blocked, unsure which way to drive to get into the two lane merging drive through. The parking lot is small and conjoined with a Dunkin' Donuts. Between the Dunkin' drive through and McDonald's drive through... plus people trying to park it's a nightmare. McDonald's service was great here and fast for the amount of people, but good luck getting in and out. Freaking nightmare. read more

Such a sad experience. Every time the manager liberty is there. It is the most horrible service. She is the most unhappy person I have ever seen. Never a thank you or have a nice day. I say it every time to her and never received a thank you, or have a nice day back. No matter what you order she takes your money gives you change walks away and then somebody else has to give you what you ordered. Sometimes waiting as long as five minutes. Because she refuses to come back I guess and give you your order. Such a shame. read more

I would like to give thanks to Izaiah. In today's world teenagers are something else working in fast food places! But not Izaiah, he does his job with a smile and manners! I had an issue with my happy meal apples and he was so kind in resolving the issue. Thank you Izaiah! read more

I don't even know where to start. We already know McDonald's restaurants are bad itself I know it's a fast food restaurant but come on....this place should be shut down period. Since you step on the parking lot you know it's going to be bad if you see dog poop around, it stinks horrible. Once inside the tables are always filthy and cups laying everywhere like really? Where is the personnel? The food it's cold and you can tell when they don't care how they served your food if the cheese still in perfect shape. Should I even talk about the restrooms?.... I guess you guys already know. This was the worst choice we made when it come to McDonald's quick food. read more

See all

Absolutely the worst service I have ever had to deal with. Ordered on the app and parked in spot 2 to wait for my food. The order took over 20 minutes for 4 burgers 2 frys and two drinks. After 20 minutes I went inside to ask about my order. Rude cashier said they were very busy (yes they were) but waited another 4 or 5 minutes then to get my food and frys were not hot. How the heck does that even happen??? Then I go inside to complain and ask get my receipt to call and the girl in charge told me they can not print a reciept for app orders. Overall very poor customer service. read more

I got 4 collectors meals with the cups. McDonald's didn't tell me they are out of the cups they should tell me that before I paid.

It was good food, the service sucks however. This teenage kid with glasses was very rude. He accidentally said a curse word because the register wouldn't work, and when I asked how his day was going he said "Why do you wanna know?" I asked someone I knew that works there what this young man's name was. Apparently "Gael" read more

We waited really long in the drive through only to receive this shit. This is ridiculous and disgusting. Huge disappointment and advise no one to go here seeing that they serve raw meet. They lady said" oh I'm sorry we were waiting for you burger to be done" clearly we waited for no reason. Horrible read more

McDonald's - Raw patty. - Fast Food Near Me - Buckeye, Arizona

This place has slid downhill lately. Apparently they think it's cool to just give your food to someone else, then cancel your order and tell you to wait up to three days for a refund. But hey. You can order it again for another $42 after fees, get in the back of the line and hope they don't screw up a second time! The doordasher needed to eat and it's too hard to just remake two quarter pounders and some fries without inconveniencing everyone I guess. read more

Worst wait and quality I've ever seen. Don't judge the wait off the line, they will always make you pull around and wait in the parking lot. Do not visit this location! read more

On Friday August 23rd 2024, at 12am me and my cousin came through the drive through. The midnight rush was large as the line was backed up way before the entrance of the line. When we finally ordered our food which had two freezes in it a coke and hawaiian punch the server spoke with such a kind voice for having a rush so late and when we finally made it to the second window and had our food handed to us it was piping hot and fresh. They got all of the order correct and just made our night. read more

Waited 36 min to finally complain, they threw a bag together and let me know I couldn't get my shake. I keep giving this place a chance to always be disappointed. read more

Waited half an hour for a curbside order placed 45 minutes in advance. Then went inside and waited another 15 minutes as 4 confused workers asked me a total of 7 times what I had. Surprise the order was literally only 2 items and it was wrong anyways. read more

This location has to be the worst service in the state. Every single time I go there's an issue. Whether it's missing items, items made incorrectly, cold food or just poor customer service... it's never a good experience. Unfortunately this is the only location within 12 miles of me. I tried ordering on the app, curbside, thinking it would be quicker, but after a 21 minute wait I'll probably avoid that in the future. I was SO excited to get the McRib just to get home and have it be super dry with very, very little sauce, not even enough to really taste let alone add moisture. I paid extra for extra topping in my McFlurry and there was literally half the ice cream, the cup was half empty. The Qtr pounders with cheese had no cheese and when the girl brought out the order with 6 drinks, no cup holder, she didn't understand that she only brought half the order, I had to detail the order. It's unacceptable and happens every time... when will I learn?!! read more

Ok I get it, prices are up, products are limited (which is an absolute joke), but what is up with this BS of hardly any sauce in dot form on a filet? Surprised they remembered to put it on at all. read more

McDonald's - a hot dog in a box - Fast Food Near Me - Buckeye, Arizona

We decide to go through the drive thru and order two sodas. We read the price of the sodas on the menu and it read any large drink was $1.00. We ordered a large Sprite and a large Dr.Pepper. We drove to the first window to pay and the girl told us the price was $2.82, we asked how can that be when they are $1.00 for each one. she didn't know what to say other than that's the price. We paid and was told to tell the person at the next window about what happened. We were given the drinks and we asked again about the price and this young lady had no clue. she walked over to a young man and once again we had to explain the whole scenario. The guy looked at us and he said "INFLATION". He never apologized or ask how can I make this better. We won't be going back! read more

Eulysses has the best personality and customer service. Rare to find now in days. I thought he was the manager but he's not he needs to be the manager of the store! I was having a terrible day and he made my day much better. Thanks again! read more

Fantastic teamwork! Got my Iced Coffee no creamer 4th of July rush late night and they worked quickly and were courteous...Stellar job Guys!!! Thank You , Truly hope your effort will not go unnoticed! read more

Ordered an egg McMuffin at 10:01 on 5/28. Opened and almost took a bite. Looked at my food and the egg was completely raw! Egg white was smeared everywhere and yolk not cooked. Last time someone ate an egg like that from McDonald's they almost died of salmonela. Be ware. read more

McDonald's - Undercooked raw Egg McMuffin - Fast Food Near Me - Buckeye, Arizona

See all

Must have been make a wish day. Entire order wrong. Bacon instead of sausage. Cold coffee. Unfortunate

If i could give it a 0 star rating i would. I went threw the DT and ordered, as i pull up to the window all the KIDS were laughing at idk what anyways i get my food and as soon as im about to leave i see its the wrong food so i have to go back inside and get my correct food, I checked to see if it was correct amount of burgers that i ordered and it was, so i get home and unwrap the burgers and theres pickles on the bottom the the bread like wtf is that on top of that the rest of the burgers were messy and nasty . I think its pretty ridiculous, i would like to get my money back or get my order made correctly read more

McDonald's - Fast Food Near Me - Buckeye, Arizona

the night staff is a joke. Pulled in around 1am, saw three other cars waiting in the curbside. Phones unanswered. Watched an employee deliver food to the other cars, but told me "we not open 24 hours anymore we closed". They will do anything to minimize working.... If that's accurate, update your store hours on google, yelp, the mcdonald's app. The day shift employees are very efficient and polite. Every time I have ever visited during late hours it is the worst workers ever. I've worked fast food ... this is just an utter lack of work ethic and pure laziness. Why do you pay these people read more

Service is less than desirable, order came out with cups for drinks after ordering on kiosk and the burger wasn't even warm enough to melt the cheese and it was slapped together sideways and made the biggest mess ever. Too many kids working here socializing versus attending to the customers. Needs new management. read more

McDonald's - Fast Food Near Me - Buckeye, Arizona

Ordered doordash on 8/3/2023. Ordered quarter pounder, double filet o fish, and medium fries.. First of all the food was cold and only got a single filet o fish and it looked like they threw it against the wall before bagging it. The fries were all about 1 inch long. The quarter pounder was Ok. Whoever made this meal was a moron. read more

It's a McDonald's. The food is consistent with any other McDonald's. The only drawback to this McDonald's location is the entrance for the drive-through. There are two drive-through lanes, but there are cars trying to enter the drive-through from two or three different directions. It's an absolutely terrible design for a drive-through. Other than that, it's good food from time to time! read more

This is like the 3rd time we've gotten hair in our food from this exact McDonald's. It's getting ridiculous, not to mention this location slacks at getting your order right. Every. Single. Time. This is disgusting read more

See all

Went here to redeem a bogodeal, pulled up to the window and a lady started taking my order. I gave her my code only for her to say wait a moment after giving it to her. She then asks me for the code again, only for my code to say it was now redeemed. She began to argue with me saying that she didn't have the deal i gave her. I kept explaining to her that my code would now only able to be redeemed for 15 minutes and that she messed up the process, but she kept arguing with me while there was a 15 car line behind me. She was extremely unhelpful and should be trained properly. I was then told to pull up to the first window to try to fix my order. Manager proceeded to tell me that he was not able to redeem my exact deal and ringed up a random order of food. When I had gotten home, the food was just terrible. For example, the nuggets that they gave me were really dry and burnt, after a bite i ended up chewing a really hard piece that i immediately threw up. Not up to the standards of any other mcdonald's i've been to. Just awful! read more

Can't speak to the food -- but the manager was incredibly polite. Young lady, super accommodating! Made the experience for us

The most piss poor design of a drive thru I've ever seen. Az drivers can't figure out how to follow arrows so it's a giant cluster trying to get into the drive thru. You need to dumb it down a bit so the Az and cali drivers can figure it out. Absolutely GARBAGE. But in there defense who in TF thinks it's okay to make a tight 180 degree turn into a drive thru. Dipshits. FOLLOW THR ARROWS like you were taught in preschool. read more

I gave this location a third chance thinking maybe they were just having a few off days or growing pains something of that nature within the past two months. Well unfortunately the answer is no, this is an absolute s#%t show for a McDonalds. The corporation definably needs to take back their franchise because this place is killing their name. I made an online order to pickup using the drive through, however luckily for me I wasn't able to fully get into the drive through line due to quite a few vehicles in front of me. After 20 minutes passed and no movement from any of the cars ahead of me I decided to back out and park, not to mention a few cars behind me had already decided to go elsewhere. I proceeded inside to pickup my two six piece chicken nuggets order only to be told that I'm sorry sir we are really disorganized what is your online pickup number? Then I find out my order wasn't ready. After spending an additional 8 minutes in the store and giving four different employees my mobile app pickup number I was able to get one of them to put my order together since it was only two six piece chicken nuggets total. I did order sauce on the mobile app but just wanted to get out of their due to such an inconvenience and didn't bother to ask for it. This place has zero leadership and the kids are clueless to what they are supposed to be doing. read more

First off, I'm am probably going to continue to frequent this establishment because it is so convenient and my kids love their McD's.... However, I'm am doing this to mostly to vent my frustrations of this particular place, staff and how they handled situations that should have been handled better. I even tried calling the number on the receipt twice but no answer? So I am resorting to using social networking. On a Friday at 9:30am in which luckily, I wasn't in a rush at the time. Went thru the drive thru to get breakfast for my family and myself before I start on the highway. Yes, I should have checked my order before I left! We always get screwed at the drive thru per "Joe Pesci"......went home found out that, I was missing 4 hash browns from my order. So, I had to drive back. I told the first person I didn't get my complete order. No apologies were given? The first girl looked clueless the second kid said to go to the next window and they will give you the hash browns. I saw the same person that gave me the incomplete order told her I didn't get my hash browns and all she said and made a motion of shrugging her and said its not her fault????? Even-though she will be the last one to hand the food to you? Again no apologies from any of them?? Not even a half hearted one! We did reach a manager and she apologized and stated she will let them know. I'm wondering if that will happen. She stated if we wanted a free meal. I said no. It's just the principle of how customers should be treated and how younger adults should react to situation like this. Just make sure to check your order before you drive away. I just hate holding up the line because I lost trust. read more

Zero stars . Not that anyone really cares about McDonald's, but this is the worse one I've been to in my life. Sadly I found myself there- desperate, obviously, but a sound reminder that this place sucks and always will. Not a smile to be found in that place. The staff is miserable and slow. If you must have a a Big Mac- find a different location! Even the manager was a robot- barely able to muster the strength to walk from one station to the other. I would have offered her some feedback, but it was clear, her existence there is bleak. I felt sorry for her actually. read more

They started putting kiosks in all of the McDonald's down in Tucson because, let's be honest, that may be the only way to make sure your order is placed correctly (not that they won't still mess that up, but at least you know you ordered the correct thing). Came here on a super busy morning for breakfast to go while on a road trip. Don't mind the lines, but I did mind the fact that the person behind the counter was so focused on getting the line thinned down that they weren't welcoming at all. Didn't listen to what I was saying, just kept saying "ok" but then not putting the correct thing in. I'd wanted two sausage mcgriddles, add cheese. Those are on the value menu so it would have been $4 (before tax) for two plus a little upcharge for adding cheese. I order them all the time without issue. However, he rang up sausage-egg-cheese mcgriddles. I told him no, I wanted the value ones and just add the cheese. I definitely HATE egg and didn't want it. Says 'ok, ok' like I'm being brushed off and PRETENDS to change something on the screen. I pay, way over what I expected, and then start to examine the receipt and yep...because he DID NOT change anything on my order. Can't even get to the counter because a mass of people are there and by the time I get up there again to chat with someone I'm handed my order. Which is still wrong. Overpaid for what I wanted, only to take the egg off because I hate egg on them. Really upset because the cashier PRETENDED to change my order to what I wanted but clearly didn't do it, and just shrugged me off like I wouldn't care or notice. Definitely will never be back to this location. There are so many better options in the area that will actually make an effort to get you what you order. read more