Used mobile app and still 15 minutes no order yet to be brought out. Don't bother coming here.

Worst McDonald's I've seen , their service is really bad , I had to go up atleast 4 times because they kept on giving me my order wrong and the restroom was very filthy and they did nothing about it ,I don't recommend it at all read more

I go to this McDonalds several times a week, and I always order a bacon, egg, and cheese biscuit with an unsweet tea. On numerous occasions, i've received sweet tea which I hate. The girls at the drive through speak some form of "slack jawwed" english. Their pronunciation of my order is consitently " be-e-chee busit with swait tay" which is down right juvenile. I called to voice my complaint and the manager and she said "sir, maybe you should try another mcdonalds." When did proper english stop being taught in public schools? I'll be getting my breakfast from Burger King from now on. The food is not quite as good, but at least I can understand what they are saying. read more

I went in to place a to go order I come here often as I used to work here. All the tables were dirty. Some still had food wrappers on it floor clearly hadn't been mopped for a while. Three people were standing around just talking they were almost out of straws out of Dr Pepper and sprite. I asked one person about the tables and he said he wasn't on lobby duty and would let that person know. I didn't see a manager nor did I ask to speak with one. But that manager should've had their employees do their job. Had to get my order to go Because there was nowhere clean to sit. read more

The worst service I have ever received!! I like McDonalds and eat at them all over Arkansas. I have tried this location five times in hope that they would improve service. However service is still horrible! My wife uses the drive-thru as it is convenient on the way to the Post Office. She always gets a Senior coke and then yesterday she was told that this was her last Senior coke as she was not old enough. This was a compliment being told that she looked a lot younger than her age, but being accused of lying to save 50 cents is ridiculous. She drove around the restaurant and went inside and showed the employee and manager her driver's license and they said "oh" , but did not apologize. read more

I gave "1" because you have to choose at least one. Today was the last straw for me...the McDonald's at this location has never been a very pleasant establishment to visit...the people are rude, the service is non-existent, the quality of food is poor and most of the people there have no people skills. I knew better than to stop there early this morning, but I did anyway. One drive thru lane was marked off, so I went thru the other lane, ordered a sausage McMuffin, Hash brown and small Dr. Pepper - the lady actually spoke clearly and was very nice while taking my order and while taking my money. I pulled up to the next window and a guy asked me, "What do you drink besides Dr. Pepper?" I replied, "Nothing." He said, "We don't have Dr. Pepper, would you like something else?" I said, "No, not really." He said, "Coffee?" I asked, "How much would a caramel macchiato cost?" An older lady, standing in the area behind him forcefully said, "No. She ain't gettin' no McCafe item." The guy looked at me, looked away shrugging his shoulders and asked if I would like a refund. I said yes and he spoke up, "Refund needed at window." That same lady went to the counter register and rang up my refund then basically shoved the money into his hand. I said, "Excuse me...ma'am." She rudely said, "yeah" I said, "just so you know, I offered to purchase a caramel macchiato in place of my Dr. Pepper, and for you to say that I cannot have one is very rude." She said, "What was rude?" I said, "You were by telling me I couldn't purchase a McCafe item." She said, "I wasn't talking to you. I didn't say you can't buy something." I said, "yes you did...you told him that I ain't gettin' a McCafe item." She said, "I told him you couldn't exchange a dolla drink for a coffee." I said, "No ma'am that is not what you said, but if so, you spoke out of turn because I wasn't trying to exchange anything - I offered to pay for it." She started to raise her voice telling me she is not rude and that she didn't say any of that...I drove away...for the last time...EVER.Today was the last straw for me...the McDonald's at this location has never been a very pleasant establishment to visit...the people are rude, the service is non-existent, the quality of food is poor and most of the people there have no people skills. I knew better than to stop there early this morning, but I did anyway. One drive thru lane was marked off, so I went thru the other lane, ordered a sausage McMuffin, Hash brown and small Dr. Pepper - the lady actually spoke clearly and was very nice while taking my order and while taking my money. I pulled up to the next window and a guy asked me, "What do you drink besides Dr. Pepper?" I replied, "Nothing." He said, "We don't have Dr. Pepper, would you like something else?" I said, "No, not really." He said, "Coffee?" I asked, "How much would a caramel macchiato cost?" An older lady, standing in the area behind him forcefully said, "No. She ain't gettin' no McCafe item." The guy looked at me, looked away shrugging his shoulders and asked if I would like a refund. I said yes and he spoke up, "Refund needed at window." That same lady went to the counter register and rang up my refund then basically shoved the money into his hand. I said, "Excuse me...ma'am." She rudely said, "yeah" I said, "just so you know, I offered to purchase a caramel macchiato in place of my Dr. Pepper, and for you to say that I cannot have one is very rude." She said, "What was rude?" I said, "You were by telling me I couldn't purchase a McCafe item." She said, "I wasn't talking to you. I didn't say you can't buy something." I said, "yes you did...you told him that I ain't gettin' a McCafe item." She said, "I told him you couldn't exchange a dolla drink for a coffee." I said, "No ma'am that is not what you said, but if so, you spoke out of turn because I wasn't trying to exchange anything - I offered to pay for it." She started to raise her voice telling me she is not rude and that she didn't say any of that...I drove away...for the last time...EVER. read more

Our cashier was Discourteous, slow. I Had much better expectations for Bryant. The food was okay once I got it. They need to hire people with a better attitude. read more

I have lived here for 30 years. We have been patrons of this McDonalds through fire, remodels, power outages etc. We have always returned, but, no more. The last two years have been one disappointment after another. Not just bad service how about the total lack of any participation in the customer's experience. Since when do you order, pay and then wait only to have to request your food from a team of slackers or new employees that haven't got a clue. I know that it is the total lack of management skills, I have had dealings and witnessed inappropriate language and uniform attire. When a customer has a complaint and it is legitimate why are they treated with total disrespect ? This should be a sign that you are not in control. Hardee's went out because of mismanagement and it wouldn't bother a lot of Bryant citizens to see this Mack-D's go down the same road. I have a lot of good memories of this business from years gone by, all of your new innovations and new look doesn't make up for poor performance. Good luck in getting your act together, but I will not return and I will share with others when they ask for a place to eat in Bryant. read more

The morning manager at this location is THE WORST! I understand being busy with the drive-thru and I understand being short staffed. I do not understand completely ignoring people at the counter for NINE drive-thru transactions and then starting to ring me up (I was trying to pay cash and use a digital coupon so I couldn't pay at the kiosk). She then walks away mid-transaction to stare at the screen and bag up a couple more orders for people that weren't even at her window yet. She then served 3 more people at the drive thru. I asked her to PLEASE finish my transaction (I even used debit card swipe to try to push it through quicker) and she huffed and repeated again loudly I'M DOING THE BEST I CAN WITH WHAT I HAVE! I stated I was going to be late for work and she mocked me but finally finished the transaction. I received my food within a couple of minutes and then she huffed and repeated I'M DOING THE BEST I CAN WITH WHAT I HAVE! and fixed my coffee drink. After I sat down she continued with her ranting - including stating that I thought I was hot sh*t because I had to go to work, she wasn't going to rush the front counter ahead of the drive thru, and why was anyone upset with her because again she's doing the best I can with what I have. I'm officially done with this location. read more

My grandmother, brother, and mother were going to McDonald's for lunch on the way back from a trip to Arkansas when my grandma(83), slipped and fell in a puddle of water. There was a wet floor sign, but it was around 10 feet away from the initial puddle. No employee came to ask if she was okay. After around 1 minute or so, a janitor came and moved the wet floor sign closer to where my mom fell, so the store wouldn't be blamed for not having a wet floor sign. The janitor told me and my family, " My manager will be with you soon, she is printing out paperwork right now.'' Around 15 minutes later, the manager came around with a blank piece of paper and a pen. Before any of my family said anything, the manager started to argue that it wasn't their fault my mom tripped and the sign had always been close to the puddle. The manager made my mom write a statement on what happened, and write down her contact information. The manager (who refused to give her name) was appallingly rude throughout the entire ordeal and acted as is she herself was being personally attacked. read more