My experience with your on-duty manager, Selena, was appalling. When I asked for a refund for a milkshake because the machine was down, she refused. Instead, she aggressively raised her voice toward my children in the back seat and told them they could either take a lemonade or leave. It took me showing her the order total on my McDonald's app and doing the math for her on a calculator before she would even consider a refund. When I pointed out her rude behavior, she became angry, refused to come back to the window, and sent an unnamed employee to give me a partial refund but refused to provide a receipt or manager contact. Her behavior was completely unacceptable and unprofessional. read more

I was so excited that you brought back your great snack wrap but it was FRIED. I loved the old wrap that was not fried. This was terrible. This was the only thing at McDonalds that I could eat and now I cannot eat it. PLEASE bring back the chicken snack wrap that is not fried. So disappointed read more

!WARNING! DO NOT GO TO THIS STORE!! I wish I could give this location a negative number. It takes longer to get food (which is always cold and wrong) from this store than having a 4 course meal at Berns Steakhouse and I'm including the drive time! Every time I or someone from my family gives this store another chance, we regret it. We have lived in Bloomingdale for almost 25 years and this is the WORST McDonald's across the country. DO NOT GO!!!! read more

This location is run so poorly. They need a designated counter greeter!! When they see people standing there with empty cups who are dining inside they do not come to the counter to refill your drink; just let you stand there hoping you'll walk away. I was there to pickup an order and had to yell back behind the wall to get someone to come to the counter after standing patiently for 10 mins all while the workers are going back and forth and making no eye contact, like they have horse blinders on. Another ten minutes go by and I had to yell again to get someone to come to the counter and this girl says, "oh i checked, we don't have that order on the screen." She just let me stand there. Zero problem solving skills or NO customer service. I was there the day before to get an ice cream cone and this is what i got for $2.29. I mentioned wooh theyre getting pretty small and the drive thru lady shrugged her shoulders and said yeah. Lol I appreciate those who work hard but either the management here or the system they have in place is inexcusable. read more

McDonald's - Fast Food Near Me - Brandon, Florida

Compared to the other McDonalds I generally go to on 301, this one is so much better. The staff was friendly and actually got everything in the bag, including the sauce! The staff seemed to get along and the food was fresh! Store was also very clean. read more

McDonald's - a display of a fish tank - Fast Food Near Me - Brandon, Florida

At this point I don't know why i expect anything about my order to be right hahahaha. lol!!! i mean, who would think they'd get their ¢30 sauce in their order right.. honestly, silly me! read more

I've ordered here twice within the past week using my Mobil app and both times they have messed up my order both times it's just crazy to me that it has happened twice in the past week because typically this doesn't happen whenever I go to McDonald's they defiantly need to hire better employees because I fear it's not difficult to mess up orders so often. read more

When you pay for your food, do you want your order correct? If so, DON'T GO HERE. We live nearby, and sometimes we end up swinging by for a quick meal on our way home. Literally every time we are missing something on the order. Today, we got lucky with an extra terrible experience: burgers made wrong, we were completely missing a sandwich, the fries were soggy, AND my husband stood at the counter for 8 minutes just to ask for ketchup while employees stared at him and chose to avoid the fact that there was someone at the counter. Many other guests were waiting for service while they got stared at. I tried to call the restaurant to speak with the manager to provide feedback, but the phone just rang and rang. My guess is that there are so many people calling the restaurant because their order is wrong that they opt to just avoid the phone calls - just like the way they completely ignore people at the counter. What. A. Joke. I look forward to the day when robots take their jobs completely. McDonald's will save a lot of money on labor, and maybe things will finally be done right read more

Results from my 'Pepsi' challenge for the $5 Meal Deal advertised between Wendy's, Burger King and MacDonald's placed McDonald's on top. Ratings compared burger, nuggets, fries and drink size. McDonald's double McD with cheese was the best in taste and appearance (i.e., not overly squashed). Drive-thru service was friendly, courteous and fast as expected, order received was accurate as requested. Offered and received a receipt for purchase. Visits and order placed to each was specific for 'Pepsi challenge' - ambiance inside facility not compared since order purposely placed in drive thru. Pleased with service reps and meal. read more

update: i ordered again using my boyfriends card and i got my drinks delivered like this. unacceptable!!!! i work in a fast food and this will never happen. whoever did this needs to be fired. plus my smoothie cane in half full like wtf!!!!! they're hiring anybody at this point. read more

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Me and my granddaughters Rebecca and sarah just wanted to eat a nice meal! There was hair in my poor rebeccas fry which you will see in the photo below. While ordering they did not tell us hwo much will be paying and didn't even offer a receipt. The other day I was there and wanted a grimace shake for my granddaughter sarah and the horrible man said "we dont have that anymore." Even though iw as starring at the menu, this was before the grimace meal ended. Back when I was a boy my youth pastor took me to McDonald's every Sunday afternoon and it was never this bad. I pray that god fixes the minds of the young people. My granddaughters will never be this bad. read more

McDonald's - Fast Food Near Me - Brandon, Florida

So angry right now! I asked 3 separate times for the new guava creme pie and when I arrived home and opened my bag from my drive thur order, of course....WRONG!!! I had a apple pie that I absolutely hate! I threw everything away! You can't get something right after being asked 3 separate times? Really? read more

Went through the drive-through on 4/13/2021 (@ approx 1800hrs)...I was asked to go to spot #1 and park and wait for my food to be BROUGHT to me. Waited for an extended period. Saw the person come out and gave driver behind me his food. I sat there for a few more minutes and discovered that mine still wasn't coming out. I proceeded to get out of my car went inside to the counter. I spoke with the manager manager who told that she was waiting for hot fries...and I'm thinking, "Oh....so you're waiting 15 minutes for fresh french fries? Really? Sitting there waiting for at least 15 minutes for food was ridiculous when I had already gone through the line and this woman didn't even offer a freaking apple pie for my wait or inconvenience..... Wow! Where did this person get her training? Customer service is key! read more

Hot and freshly prepared, the Big Mac was overflowing with flavor and tastiness. Quick service by professional server.

Don't even waste your time, go to the McDonald's up the road. Lazy a$$ workers shoot the $hit while they make you wait 20-45 mins for a single burger. Place needs to be shut down read more

Was in the store today and witnessed the manager Jennifer, a grown woman, screaming at some of her employees who appeared to be high school age. Frankly, it was disappointing and disgusting to see an adult treat her coworkers (let alone her supervisees) with such disrespect; not to mention the complete disregard for the customer experience. I sincerely hope she is removed from her leadership position until she can lead with integrity and heal whatever is inside of her that wants to make teenagers cry. read more

This use to be my favorite McDonalds, don't know what happened but I will not be coming back. The service has not been the greatest over the past 6+months and today I had a Mobile order but still had to wait 10 minutes for a simple order to be filled. Even after the wait we didn't receive any dipping sauce and the fries arrived cold. Received new fries in a warm bag but fries where not fully cooked and barely warm. I could understand if it was busy but only 3 cars in line. read more

I'll be going low brow for a bit until my budget recovers. I admit I was seduced by the latest McDonald's commercials of their never frozen, cooked to order 1/4 pound hamburgers, so thought I would give it a try. This is the McDonald's in the shopping center at Bell Shoals and Bloomingdale. Seems to be mostly a drive through location, but I ate in to give it a fair shake. This is a location where you can place your own order at a touch screen, though I opted for a live order taker. This was a bit of a mistake, as the person was clearly new. They were cheerful enough, but taking the order took quite a bit of time. I ordered their new 1/4 pound hamburger with just cheese and onions. It was delivered to the table barely after I sat down. It didn't live up to the image in the commercial, as it was overcooked, not juicy at all. Other than that it was a standard McDonald's experience. Fries were good, but hardly and salt (unusual as if there is a complaint with the fries it is usually too much salt). Coca Cola fountain drink was fine, i.e. they had the syrup mix right. Smiles all around and the place deserved good marks for cleanliness. read more

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This is the worst McDonald's you can go to! The girl at the drive through on July 26, 2022 at around 9:15pm e.t. Was extremely rude unhelpful and lack of customer service skills! She is constantly messing up my order, she is always missing items, and when handing you the fries missed instead of placing them in a bag she just hands them to you at the window with no gloves! I recommend driving a little further to your next McDonald's read more

Super slow, unorganized team, everyone was frazzled and no food was coming out. Probably the longest wait I'd ever had at a McDonald's. :(

Poor service, dirty-unkempt in spite of there being about a dozen folks working. Ordered ice cream cone and a coke from the kiosk and paid and found a number (there were none at the kiosk) and sat down. After 10 minutes I went to enquirer what happened to my order. They had no idea, they had to find cones, etc. no apology, no offer to try to make things right- definitely will cross the street (literally) and go to Burger King in the future. read more

This is the worst McDonald's ever! Orders are never right, they park every car, and lines are always long. I will no longer come here and I would encourage you to find somewhere else to eat. read more

Pretty upset with my latest trip to this McDonald's. I have been living near this McDonalds for about 6 yrs and never had a problem with them. The other night I got a dbl quarter pounder with cheese (because I'm fat) and when I got homw and took a bite into it the burger was a light pink all through out. When I called the manger he informed me he would make it correct and that I could come in anytime And get another burger. So I went in the next day and asked the attending manager if my name was there for my burger and he said "that's not how we do things here u have to do that through the web site. I told him that the other manager had given me the OK to come up there and he said "sorry that can't happen have a good day" I. Pretty mad that they made a mistake and when told they would fix it backed out or just flat out didn't believe me. read more

Every time I go thru the drive thru I'm asked to pull forward and wait. Tonight the same thing happened so I asked for a refund. The rude damn kid at the window acted like he didn't know what a refund was, as soon as I asked about the refund, eureka my food was ready. Then the kid just tosses it out the window like I was Wasting his time. read more

I'm giving g them a 2 star since they got half my order right this morning. I went thru the drive thru and had to fight traffic to get back go in and wait for them to replace my meal with the correct order I paid for. Okay things happen. I get it but, when I dont even get an apology from the sloth waiting on me well that's when I complain. So I'll be going to the McDonald's on 60 for breakfast from now on. Those morning ladies are super nice and act like they enjoy their job. read more

The people are so polite. We've been moving and this has replaced breakfast until I find my kitchen. Everyday, they are all smiles, even at 530 am. The orders are accurate, as well. I'm so glad this place is close! read more

A 24-hour drive-thru McD's, so if you hate yourself at 2am you can buy some burgers. Last few times I've been in "my dark place" (my dark place is when I'm hungry and don't want to cook for myself), their credit card machine has been down. So bring cash as well - also they took jalapeno mcdoubles off the menu, which is sad. read more

Horrible service, will never return although close to home. Went through the drive-in on 6/10/18 at 9:46pm after work. Employee was rude, and when I asked for ketchup, 2 out of the 5 packets fell to the pavement that she "attempted" to hand/throw at me with no apology. Even after shaking the experience off, got home only to discover I didn't get what I'd ordered nor what was on my receipt. (Even though I was only one of two cars in the drive-through.). I ended up disgusted with no meal since I threw it out. Order number was 1521 in case the manager wants to retrain this associate. (Which now after reading prior reviews regarding the same complaints at this establishment, it appears that no one in any sort of managerial role is concerned with making necessary improvements.) Sad. read more

Service was terrible , and the middle aged bald manager was incredibly rude, I honestly don't see how a human can be so rude to people. And the fact he was a manager goes to show how terrible the McDonald's is and how it's managed DO BETTER ⁉⁉ read more

Ah yes, the old stomping ground for us Bloomingdale High schoolers. I have seen this store go through a lot of changes and every time it gets bigger and better. I'm really glad that they got rid of the play place and expanded the inside instead. No one really likes their kids to play in filth anyways and they can't sanitize a play area every day like they should. So that was a grand idea for sure! McDonalds food has never really changed so there's no point in commenting on the food. It's still good. But I wonder...do people REALLY win prizes when they have Monopoly going on?? Things that make you go hmmm...! Although, I'm happy to see that McDs finally has healthier food options for the kids Happy Meals. Their grilled chicken salad is pretty good too, but if I'm going to McDs, I'm getting a cheese-burger and I'll have fries with that!! read more

McDonald's - Fast Food Near Me - Brandon, Florida

Horrible every every every single time I come to this place the ice cream machine is broken. Wait in line because slow staff to be told nope not working. Manager could care less. read more

This is the worst McDonald's in the brandon area. They're unprofessiona, there very slow Pulling cars to the stop sign with only 2 cars in line, they take long to answer at the mic, and after waiting you get cold fries. It's happenEd multiple occasions now and I live less than a mile from it and choose to drive an extra 10 minutes to bloomingdale and providence. And they are the only mcdonalds who dont do the promo toys for some reason. they're giving out pickachu kids meals and putting old behind space jam toys in them And not the cards which EVERY SINGLE McDonald's we have gone to other than this one has done. Not a big deal but my son loves Pokémon and almost fought me when he found a OLD space jam toy in there. just don't go here plain and simple read more

We ordered just 2 burgers and 2 fries and waited over 15 minutes. Isn't it fast food? Why in the world did it take that long?!?

For whatever reason the card machines at this location are constantly down so you have to pay in cash.

I ordered a quarter pounder meal and the fries were cold and chewy. The top part of the burger bun looked crushed and the bottom part of the bun was stale and hard. Seems like the food had been sitting out for some time and not fresh at all. Disgusting. read more

I think everyone in this particular McDonald's is great. They greet you and are always friendly. It also seems pretty clean to me read more

The management at this location is completely incompetent. It's very clear that the way they run the restaurant is inefficient and that they only have the slightest inkling of what they're doing. They will have nearly every car park and wait for their food, while trying to keep the drive thru moving. Anyone with common sense could tell that this is simply not going to work. What actually ends up happening is the kitchen gets incredibly backed up with orders that they can't keep up with and the management just continues to park cars until the drive thru is brought to a standstill. They proceed to mess up multiple orders and waste everyone's time, and for what? I have trouble understanding the rationale behind this procedure as it significantly complicates the managements responsibilities, and the people will still have to wait equally as long at the very least and at worst they mess up the order or forget about you. Simply ridiculous that these folks wake up every morning and do this every day and somehow don't realize the inefficiency of their system. I timed it, and chik-Fil-a almost always moved faster than McDonald's around the rushes, which is just astonishing considering that chik-fil-a has better food for better prices. Please don't go here it is a massive waste of time and money, and if you work here, please quit. read more

20mins in the drive thru reserved spot, ended up going in and miraculously there it is.. food was cool even though manager said it just came up. Got a refund, but of course they didn't give me a receipt at the window. Very disappointing for McDonalds. read more

I just finished a big mac sandwich I just bought from this mcdonald's . The worst sandwich I have ever had. It was poorly put together, the buns were old, the meat was old and cold. the lettuce was just sloped on and falling out everywhere. I suggest if you are going to patronize THIS restaurant, make sure you check your order before leaving. I will never patronize this restaurant again, a waste of money. Sy Pennick read more

This location is rough. Very slow and staff are more interested in socializing than serving customers. Went to pay and was told to wait while 2 employees finished gossiping. Orders are always wrong to the point of throwing away food. Drive the extra distance and go to fishhawk or 301. read more