Ordered ice coffee at drive up and got yelled at when I paid with deal code. When I ordered thru drive up he disappeared for 10 seconds and I thought something was wrong so I said Hello-? He yelled back I am working on it!! When I paid with coupon code, he looked angry, said why I didn't tell him sooner. Ended up another lady rang up for me. I took my coffee and told the staff the gentlemen was very rude and he said he's the manager. Well, too bad and sad there is someone like him work there. It doesn't matter it's a fast food chain or upscale restaurant. Customer service is a must. Please do not go to that location if you don't have to. read more

I had been move Factoria Belleuve and my kids love to have McDonal before go to school in the morning. But I am not recommended this location because the guy that take the order at drive thru was very rude. He never said, hello or thank you and I was order breakfast and ask about the deal but he was so rude... I ask the lady that hand out my order (she was nice and friendly) about that Mexican guy name and she said, his name is Ron. He alway work there in the morning shift. I want McDonal customers support and store manager to talk to him or train him how to be a good customers service with people because this will be my last stop at this location. (Specially was Burger King was across from them... I will go there instead if the foods good but service bad... that forget it... have to come along.!) Thank you read more

This is without a doubt one of the worst McDonald's I have ever been to in the country. Their customer service is absolutely terrible. Almost every time I go through the drive thru, I'm asked to park and wait for the food. This is not for my convenience, but is so that the staff can cheat the timer that is tracking how long a car goes through the drive-thru. This has happened to me even when I'm the only car in the drive-thru. I'm not sure if McDonald's cares about this or is aware of this, but this is happening in almost every McDonald's location across the Seattle area. At this point, I'm so upset, I doubt I will be visiting any McDonald's again for a number of years read more

I used mobile order for a curbside pick up and a thief stole my friend and mine's order and the workers did not check the thief's receipt to check if it's the right person. They won't do the refund or make our order and we just waited in 100 degree weather waiting for nothing. Contacting mobile app customer support takes a long time for a response so we won't be getting our orders refunded or remade anytime soon. Very unprofessional for the McDonald worker to not check the receipt of the person picking up the order. This makes it easy for anyone to steal your curbside mobile app order so beware. Very rude workers, I called them and they did not let me finish what I was saying and just ended up "thanks have a good day" after my order was stolen that THEY gave to the wrong person because they did NOT check. read more

My second favorite parking lot to cry in. Food is good, service is fast and friendly. Conveniently located next to a dispo.

Did Drive through on our way out of factoria - ordered cheese burger no pickles. Also ordered 2 fish fillets for other people in the car. Checked the bag to make sure it was all there. Got on the road (south 405) and grabbed for the burger as we passed Seahawk training facility (AKA VMAC) OMG - My burger was the top bun, the bottom bun with cheese in between - that's it.... no hamburger patty no catsup no mustard... Both fish sandwiches missing the top bun What the hell - that has to be intentionally done... NEVER EVER THIS MacDonalds again... Called the store and the manager says - All I can say is sorry - No offer to put my name on a list so I can get it properly the next time I'm in town... Just a sorry experience and horrible management read more

HOW MANY TIMES DO I HAVE TO SAY SPICY CRISPY CHICKEN. This is a joke. Like after repeating myself so many times to the lady taking my order still she messes it up I didn't get any of my sauces I asked for and they tried handing me the wrong drink . This chicken sandwich tastes like feet when it's not spicy so yeah waste of time money and I'm just gonna throw this away and go get food elsewhere I guess cuz they can't understand the word spicy . day is ruined thanks guys read more

Today 9:34 am on 11/20/18 I've never met a more rude or slow person working the drive thru aka the "morning crew". She just told me to wait. I had to say hello several times before getting any reply. Then she got my order wrong and was rude to me when I corrected her. McDonald's trying to fix their image should maybe move this girl to custodial duties because she lacks people skills and multitasking ability yet they pay these people how much an hour? No wonder this country is downward spiraling... Moral of the story if I can get one or more people to not go here I did my good deed this holidays. read more

Hey just another McDonald's and the store currently is running drive through and curbside only. The good thing about this is since your ordering through an app you know the order is correct. The bad thing is they don't seem to be able to read and on this order the they had 2 chances to get things right and they goofed up on both. Otherwise they were like any other McDonald's. read more

Can't tell you how many times I've walked to this McDonald's just to find that the "lobby open for takeout" sign is BS. The doors are always locked. The manager always complains about having to help people, too- if you don't use the dumb interactive station he gets all huffy and short with you. Go to Burger King across the street. Better Burger, better service. read more

Ordered a double quarter pounder. Took it back to my office and didn't eat it for 10-15 minutes. As I was eating it, I noticed it was a bit pink. Kept eating until it was obvious that it was raw. I threw half of it away and felt disgust read more

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Pulled me forward into a waiting spot for absolutely no reason there was no cars behind me and I ordered a fish sandwich and a large Coke It's not like that's a difficult order to make or anything and furthermore it's 11:45 in the morning You should have that s*** ready it's lunch time! read more

The managers here are just awful. I come to this location fairly frequently and there always issue with the order. I ordered two large #5 meals asked for a coke and a root beer for the drinks. They hand me mediums even though my meal is a large, I let them know they made a mistake. The managers response "well that's what you paid for". I literally showed the receipt that says Large. The manager still wasn't happy to accommodate it. There is literally no price difference for the soda sizes. Instead of just grabbing two new cups and filling them up. He tells me to pull up to spot 2, 15 mins go by and still no soda. He brings food out for the people that were told to park in spot 1 AFTER I was the one parked there first. I finally go inside and the same manager in the white dress shirt give me attitude for coming to grab my drinks as I can see the drive through has pumped out at least 10 more cars. You shouldn't have these lazy people as managers, I know it's just McDonald's but can still have better management. Not my fault you're going too fast and grabbed the wrong cup. read more

Been through the drive thru twice now. Both times the parking lot has been jam packed and the drive thru line long. However, the drive thru moves quickly, the cashiers get the order right and don't ask me to repeat myself a dozen times, they are friendly and hand out the food quickly. Also, the food has been made fresh and that includes the fries being just tossed out of the fryer and not hard and stale. Best McD's I've found. read more

You know There was a period in my life when I would never have gone to McDonalds Then I had kids and shortly after that McDs improved your food. And got salads that were surprisingly good. I dont know if you have kids but if you've ever been in a hurry and the kids are not fed because of no darn good reason because you must feed them like 15 minutes ago but now you are rushing somewhere you might be in a McHurry. I've been in a McHurry every time I've gone here. And every single time I've gone here they have forgotten something. I'm in such a hurry I don't check. Should I check? Is this all my fault? I have not been able to properly evaluate the delicate nature of the ethical aspects of the ontological nature of who is supposed to remember stuff at a drive-through. instead, I think people just want their drive-through people to remind them, so hence the rating Does that mean that I should stop going here? Probably. Will I stop going here? No, there are no happy meals at the Starbucks drive-through. Also no Starbucks drive-through in Factoria. I suppose McDonald's maybe deserves 3 stars but this literally just happened so I'm gonna go with 2 stars. Still mad about it. read more

I have to say I'm not a McDonalds regular AND I've never written a review but I just had to share how impressed I've been over the past few years when I have gone by there. I don't know if Jessica is a manager but she should be. She has always been so accommodating!!! Even when I've only gone by to purchase their tarter sauce. LOL LOL I think the service they give is not your "typical" fast food service and again Jessica is THE BOMB! The only is also extremely accommodating. read more

It's McDonald's, I don't know how much one can expect. It's quick and convenient, and the food is fresh half the time. I'm a fan of their breakfast menu and fries. I'm waiting for McRibs to come back, not exactly sure if it's even real meat, but it's fast food and you get what you pay for. Oh yeah, McCafe drinks are only $2 each right now for a small size. Tell me about your experience if you've been here or is going to after reading this review:) read more

First and foremost...... I LOVE MCDONALDS! I LOOOVE MCDONALDS!!! I'M LOVIN THIS MCDONOOOLLLDS! (I would give it 5 stars but its still fast food...) Now that that is out of the way I will say that this McDonalds over the years has gotten very very good. I've seen all the below reviews stating that it has horrible service, not clean, whatever, etc...However, this is not the case and it is in fact quite the contrary. It is very clean and neatly maintained. The service is prompt and accurate. Helpful and competent peoples be up at them cash registers ringing up your order to the dot. The atmosphere is very nice and combined with the awesome sunny Bellevue days makes for a perfect ambiance after you just got done playing sports or if you wanna stop in for a quick ice cream cone (which let me tell you for its price is pretty got damn good. So is their sundae...with deez nuts. Get dem nuts with dat hot fudge chocolate). Now this is what I recommend you do in these following steps which I will outline in extreme detail you can achieve McDonalds Satisfaction Guaranteed Combo (basically this is what I do every time I come to McDonalds) 0. Play a lot of sports or do some kind of high energy expenditure activity. 1. Bring $10 anyway you can...steal it, borrow it, rob it, cop it, earn it, etc. 2. Buy 2 McChickens ($2.20 including tax). 3. Buy a #1 Big Mac Combo Value Meal. ($6.19 including tax). 4. BAM. BAM. BAM. 5. NOW YOU EAT. 6. GO HOME HAPPY BECAUSE YOU ARE LOVIN' IT. WHOA! OH MY GOT! ALL DAT FOOD FOR LESS THAN $10 DOLLAR?!?!?! "Damn Straight" This my friends, is the power of McDonalds, all this food for so little cash money.....which is probably why you should only come here if you want something fast to eat...XD...... Tip 1: Never take a woman here unless you have been married to her for 1+ years or are very stable relationship. Tip 2: Take advantage of the free refills for your drinks and drink a lot! If you aren't already aware of this be aware now.........The drink is what fills you up because of the amount of carbonated drank you are consuming...make the most out of it. Tip 3: You know those ketchup cups they give you that are all small and you can't get much ketchup and you end up getting like 2-4 ketchup cups for yourself? DON'T USE KETCHUP CUPS. Use the lids, turn that lid over and pour on dat ketchup and make it rain. Max Efficiency my friends. Anyways. Thanks for reading my review of one of my favorite, if not my favorite fast food place to go. This is my go to fast food place as there is a ton of variety and you can even eat somewhat healthy here if you choose so. Get money. Get paid. read more

when you get to any fast food chain the longest you should be waiting is 3minutes. this McDonald's dose not issue reciepts. they don't give out drinks if you just only purchase drinks at window. they make you wait 6 to 10 minutes @ a number for either just drinks or a meal & they do not give you everything you purchase. not to mention the food is cold that is a good safeTy concern and can cause people to be sick you all have a good handlers permit to follow the rules. read more

This is the worst McDonald's I've been to! Not because the food was ill-prepared or because the dining area was dirty... but because they lied to my face! Mind you, this was a drive-thru experience AND I only ordered a large fry. After ordering I drive up and pay and in return they gave me french fries but I noticed that the container was that of a medium size. Appalled at the returned exchange of goods I angrily waved to get the drive-thru attendant's attention and told him I was given a medium fry and in response I was told "No, that's a large". At what point in time did the concept of the customer always being right go out the door? Especially when the customer actually IS right! I am severely disappointed at their audacity to lie to a paying customer into buying something that was of lesser value than what was paid for (insert angry face here). And also for not trying to remedy an upset customer's complaint. I would give zero stars if that was possible. Blast you Factoria McDonald's! I shake my fist in the air at you! read more

McD's - you know what it's about. You know what you're getting.. It sure does beat rolling the dice with the other "better" restaurants in Factoria - at least McD's has consistency.I work nearby and I've tried just about every restaurant here. Had the Southern Style Chicken sandwich just now and thought about Yelp. It is better than their McChicken, though worth the extra price, not sure yet. I do like the big screen TV inside this McD's. There's actually some really cool framed pictures from Old Seattle inside as well. read more

I realize it is a little silly to review a large chain like this, but I wanted to provide feedback for this specific franchise. This location is closest to my work, so its where I usually go when I forget my lunch and need to grab something cheap. This Mcdonalds consistently messes up my order. The other day it was mayo on a McChicken that I requested no mayo. Today, it was the wrong kind of mustard (I checked - the receipt was correct). I always go through the drive through, so I don't have time to go back to get what I really wanted. I appreciate that you have a quick drive thru but can the staff PLEASE double check the order? read more

I had a door dash delivery for a client at 8:30 pm. After waiting for 5 minutes, once ringing the doorbell for delivery drivers. I signaled for assistance, and a woman (who later stated she was the manager) made a signal as if she was driving a car. I assumed that meant she was signaling and asking if I was a delivery driver, I signaled yes.She then ignored me for another 5 minutes and made the same signal again once realizing I was still standing at the door. Instead of coming to the door and letting me know to go through the drive-through; she continued to take other orders and then yelled from across the door to go to the drive-thru. Going through the drive-through took another couple of minutes. This time my client has been waiting longer than 10 minutes for a delivery order and in order for the company (door dash) to know why the order was completed late, I needed the manager's information so that I can have a valid explanation of the incident. The woman refused to let me speak to a manager on duty and she also refused to give me her name. She shut the window. Left, then threatened to call the cops, I waited another 5 minutes so that I could get her name for documentation of this incident. I felt unsafe and threatened. The door dash order was not completed giving me a strike with the company. This was completely unprofessional. I work two jobs and as a customer service employee myself, I know that I was treated wrong. (No gloves were being worn during food handling service) read more

Stopped by today for a quick bite to eat on my lunch break. Got up to the Pay window and was rudely greeted by a man named Juan. He asked for the money and I had a coupon. He said the coupon was wrong. I reminded him again of my order and he got even more upset. He just seemed extremely bothered and annoyed. He asked me for my money, gave me my change and said nothing else. I waited for my receipt for a second but soon realized I wasn't going to hear another word from him. I understand everyone has their days but as a fellow customer service worker, I try my absolute best to put on a happy face. I guess I know now not to forget my lunch at home again. Really set the mood of the whole restaurant. read more

Not my favorite. It should be predictable, and here it is. Your fries will ALWAYS be too salty and cold. Your chicken nuggets, cold and rubbery. Your burger will have WAY too much sauce on it. Not worth it... go across the street to Burger King. You have to watch them there if you order onion rings, to make sure they're hot, but otherwise, they always do better than this McDs. read more

IF ZERO WAS AVAILABLE..... The most disgusting bathroom I have ever seen. One toilet filled to the rim with a clogged toilet and poop. The next stall, filled with toilet seat covers, pee and hair of all sizes. Refusing to make myself use the facilities, I went to wash my hands, hair again. Obviously from the same person. I brought the issue to the attention of the manager, and nothing seemed to happen, we sat in front, in the parking lot for 5 minutes and not one employee went into the bathroom. Never returning. EVER, read more

Worst service ever!!! Not organized I just ordered 1 large fry and 2 apple pies. Idk what the wait is!?? Everybody that ordered after me left. Bad service read more

At about 8:50 am this morning I asked the lady from the 2nd window (pick up window) if I could have some BUFFALO SAUCE! And she RUDELY told me I had to go back to the back of the drive thru line to get some SAUCE. AND she forgot to give me my drinks and while I was asking for my drinks she walked away and I waited for a little but she didn't come back to the window. SUPER RUDE. read more

They got rid of the Crispy Buttermilk Chicken sandwich, which was my favorite thing on the menu. They replaced it with a really awful version of something with chicken and pickles and not even crispy. As the Crispy Buttermilk Chicken Sandwich is still on the main menu for all McDonald's, I expect this must be some awful cost-cutting measure to get rid of tomato and lettuce... so sad. read more

I use to not like this mcdonalds till it got a remodel. Its still a place where disrespectful pre teens and teenagers go after school since the school is right down the road so the noise can become extreamly loud and unplesant (Note to company, never have a mcdonalds right next to a school please). So when it comes to the inside of the place, the look is very nice though i don't really like the high chairs by the main doors. Its hard to sit there and takes up a lot of room. In that small area, there use to be 2x as many seats as there is now. Service use to be terrible but they've improved overtime. I've been going to the drive through lately and thats even improved. The waiting time to get your food is a good average. 4-5 minutes, sometimes even 3 minutes. Food taste better then before. Of all the Mcdonalds in Bellevue, this place has improved the most over the many years. Its rated as 2nd Best Mcdonalds in Bellevue by my standards. But then again the competition isn't fierce because many of the other ones are 2 stars or below and can't even compare to this one. read more

The food is consistent, they're open when we need it, and I've never had these service issues before so 5 stars for me. Consistency is always key and this McDonalds is no exception. They definitely follow the instructionals in Burger University and it shows through. Granted the majority of items we're eating are breakfast foods, we never have fear that a hash brown will taste better or worse at any given day. Drive through has always been accurate. One complaint: Coming out of the drive through, you HAVE to take a right turn. Kind of a pain to have to make U-turns all the time but that's not McDonalds fault. read more

We arrived at this location close to closing. They closed the store before 11:00 and left us hanging in the drive thru. We were sitting by the drive thru with cars in front of us, still before it was actually closed, saying it was surprising that they wouldn't take our order. Then out of nowhere, the lady taking the orders said "if you want to talk shit, please roll up your window." That is a direct quote. I am looking forward to talking to the manager in the morning, and never going to this McDonald's again. read more

I have yet to experience any negativity from this location for the past ten years. I am usually there to pick up and go or just sit in the dining room for a quick bite to eat before rushing out. I am rarely there during rush hour, so I do not know how busy it can get. The remodel looks good. It gives the dining room a more of a restaurant feel than the previous colors (that I would rather have blocked out of my mind). read more

Came in around 830 there was no body in the lobby except one guy. Workers didn't acknowledge me that I was there even was talking parallel from on other side of counter. Waited for 5 mins and just waked out. This is not acceptable their drive through only had 3 cars in line which at least to say Hi should not be a problem read more

I mean first he couldn't find my mobile order. Then I guess we figured it out but my 10 piece nuggets ended up becoming a Big Mac? Def didn't want that. Or I'd have ordered it. Def wanted nuggets. Whatever tho. read more

I used to regularly stop by this particular store early on weekends to purchase large breakfast orders for an overnight crew when it had to work overtime. On four different occasions I found that after arriving back at work the order was incomplete, which was problematic when trying to feed every employee equally. Although the food quality was inconsistent, for the most part the employees were friendly. It's just that they don't seem to know how to count. And the thing was, my order NEVER had more food than ordered. Nope. When the order quantity was wrong, it was ALWAYS wrong with less food than I had ordered and paid for. Hmmmmm? After I was shorted on my most recent large order, I wrote the owner a letter explaining what had once again occurred, and expressing my displeasure. Three weeks on.....no reply. On the order pick-up window is a sticker showing the name and telephone number that provides customers with a venue through which they can contact the franchise owner if requisite. Don't believe it. It's simply window-dressing. Mr. Franchise-owner, you got my money without providing all that I had paid for one last time. Never again will I spend a dime at your restaurant. From now on, when I need to feed my work-crew, or grand-daughter's soccer team, I will take my breakfast dollar$ to Burger King, or any other McDonald's location. read more

There's a reason this place gets such bad reviews. The breakfast crew in particular is profoundly bad. Poor service and outright rudeness is pretty typical. Avoid this one if you can read more

The worst customer service everyday it's horrible for breakfast. I work down the road come here due to connivence for breakfast. I've been meaning to write a review for a while down - but honestly life happens and I got busy. So today- I come for the same thing I get every week, sausage McMuffin add mayo- never have I been charged for the mayo - Ridiculous. Now instead of this being convenient I have to pull over and add the mayo to the food. Yes agree, not that hard to do. Now this is not Convenient anymore I will be going to Burger King from here on out at least they won't charge me for mail. I would rather spend more for a damn sandwich at a place I will make my life more convenient. Versus a place that charges to add mayonnaise to your sandwich. By the way the night crew is very nice, they actually socialize with you and are very sweet at drive-through. For some reason the breakfast crew is very difficult. read more

I've been here like twice and the customer service is sooo good over here. I live in Kent where most of the workers are really rude and have poor customer service. I work across the street, so McDonald is my go to for breakfast read more

Incredible service. Food was McDonald's, but if that's what you're in the mood for, come here. The tenders were pretty good, actually. Seriously best employees/manager when we were there. A memorable experience. read more