Typically we go to this McDonald's because it's better than the one going towards Target. These last 3 visits though have been a miss! 1st visit they gave us small fries when we ordered Large, 2nd visit we ordered 2 cherry cream pies they were old, dried out and one of them was so over baked it literally was part of the cardboard it sat in! 3rd visit today current, fries are cold and stale and not to mention they totally left out the 4pc nuggets and sauce I Was Charged for. I tried calling them but guess what, phone rings then a loud pitch sound goes off, as if I was calling a fax machine. Now I'm out my charged nuggets and my $$. To top it off they weren't even busy to have messed up my order, yes I tried looking in the bag but the lady gave me some kind of look when I began checking my bag that I drove off... I didn't want to offend. I hope management fixes the phone issue because this isn't the 1st time I've had to call this McDonald's and lose out on money because I couldn't reach anyone in a timely manor read more

My review was changed or removed. But this place is a disaster. The staff got into an argument with customers that spilled into the parking lot. The staff opened the window and yelled at the young men and the next thing we knew the guy had a weapon out. The staff slammed the drive thru window and left us in the middle of it all. The police responded quickly. Staff did no de-escalate the situation and actually made it more horrifying that they were yelling obscenities out of the window right in front of customers. I wouldn't go here again if you pointed a weapon at me...oh wait that already happened. So no thanks! I will go elsewhere. If I could give negative stars I would. This place should be shut down. read more

McDonald's - Fast Food Near Me - Belleville, Illinois

Horrible!! What a complete ghetto. Restaurant is filthy. Staff are incompetent. Food is disgusting and service is very slow. I waited at least 4 mins for someone to wait on me. Line took forever and staff were rude and incompetent. I can't believe they haven't shut this dump down. How can McDonald's corporation allow such a horrible location to exist? SHUT THIS ONE DOWN!!! read more

Bad service, attitude, wrong food 3 times ate my pancakes! Took 35 minutes to take my money. read more

McDonald's - They have bitten my pancake, and ate my hash brown - Fast Food Near Me - Belleville, Illinois

The lady that was working at the speaker was moaning and groaning and kept saying oh my god and was being very rude. They got several things wrong and took forever to fix it. read more

Rude, Dirty, and they leave you waiting in their drive thru for 20 mins only to tell you that cant make your order. Waste of time. They pass the buck on refunds and talk to you like you are the problem. Terrible location and I hope it closes. read more

When prices are going up everywhere, just why spend your money in this hovel? You're likely to get sick. Filth. Disgusting personalities just hateful enough to spit in your food. I'm sure my burger was picked out of the trash. Dirty employees. Dirty tables. Criminal drink station. And the bathrooms of a festival outhouse. read more

Worst McDonald's in the area.....always takes forever and almost always screw up my otder... but all least the appear to be having a good time back there..... my last time! read more

2 people got shot there tonight by a worker. there service is really slow. the workers always seem to be mad at you. they do not mix there mcflurrys and never give the correct nugget size. THE MOST HORRIBLE PART IS HOW THEY TOOK A BITE OUT of my food read more

The McDonalds by the Fairgrounds used to be a popular spot. Anymore the food is horrible. Usually undercooked and/or old. As someone who lives near I will travel to other ones when I want something just to have a chance of getting the food cooked and prepared properly. Service is not up to par. I usually have to ask for my receipt and you would think I was asking for them to actually do work. I honestly avoid this location now. read more

This McDonald's has come light years from where it originally was. The customer service used to be so terrible, even for a fast food chain. Between being on the phone constantly, rude behavior, and shoving the food in your car when getting to the window. Now the establishment has seen to overcome these barring issues with new management. The workers are very respectful, the food has been served hot each time we have went, and just all around a better experience. read more

I come through here before school and i go inside to make sure my order is correct and MARIO the manager is always allowing the employees to tell him what to do and one of the worker CHASESHANELL was very rude! And they told us we cant order we have to use the kiosk but when we used the kiosk and had to pay at the counter because we had cash they still didn't pay us out and thats very rude! And the food isnt hot when we receive it ,, i will never eat here anymore! read more

They need to shut this down They have sold me a bloody quarter pounder all pink in the middle. And today I only asked for a medium frappe they gave me a small and said that's a medium. I didn't have time to argue with they dumb self. ITS CLEARLY ON THE CUP S IS FOR SMALL. IM PISSED OFF CUS I PAID FOR A MEDIUM AND GOT A SMALL AND THEY'RE NOT CHEAP EITHER!! When I find my picture of that burger I'll post it. read more

The worst McDonalds. Some mornings, no McCafe. If its up and running, they don't know how to make the drinks listed on the menu. The last four times we came through for food, I was asked at the food pick up window what my order was. Rarely is an order correct. Ice cream machine is broken 90% of the time. Last night I was handed 2 of 5 M&M McFlurries and asked to pull up. 10 minutes later someone came out and told me they were out of M&Ms. I asked them to simply be made with Oreos. They stated they were out of those as well. So I ended up paying for 3 cups of plain soft serve. What a mess. read more

I love this mcdonald's they are great always nice employee s are very polite and nice my favorite mcdonald's to come to and it's by my house keep up the good work I'll be back love you guys read more

Cheap food. Gross, got sick. Don't try it. People are average. Good if you just went bankrupt. It isn't the worst place on earth but is still horrible but doesn't deserve more than 1 star. read more

Stops serving breakfast before 10:30 and super rude people working in the drive thru today.

I had a online order. Their internet was down yet again like their shake machine always is. That being said. They didn't get my order till I got there at 2:30am. I got two large fries. One with extra salt thinking they would make fresh fries... Ooooh how was I wrong. Fries were lukewarm at best. Same goes for the nuggets. But the reason I gave them a 3 star is because they did hook me up with sauces. read more

I would give this place a minus 5, if I could. I just had the worst McDonald's food I've ever had. Fries were so overcooked my dog wouldn't even eat them! Whoever made the quarter pounder must really like mustard, it was drenched in it! I work too hard for my money, I won't be spending any more of it here. read more

Why is it this McDonalds refuses to take credit cards after 10:pm?? How hard can it be to take a valid form of payment during normal operating hours?? read more

Went through drive through on a Sunday at 12:44. Ordered a Big Mac combo, 3 sausage McMuffins, and a fruit and yogurt parfait. Asked to pull forward to wait for food, it took all but 20 minutes to get food brought out. Meanwhile at least 10 cars got their food and left. I don't know if it is pure incompetence or if they just can't do both breakfast and lunch at the same time but 20 minutes is a little ridiculous. read more

SLOW - SLOW - SLOW - SLOW It took over one hour to get my food - even after I complained and had to serve myself. read more

Mannn y'all forgot all my toppings on my cheeseburger. Y'all got one right but forgot the pickles, onions, mustard and ketchup on the other. It's not that hard guys. If I wanted a slice of cheese in bread I woulda just made myself a gd grilled cheese. read more

To the girl in drive thru that I handed a twenty for an order that came up to be $15 something and tried to argue that I don't get any change... Go back to elementary school. These employees need to be trained way better because half of them can't even get an order right. read more

I was very pleased with service and food tonight. It was the only place open at 2:00am (within a mile). I went out for ice and soda at the Circle K and remember I hadn't eaten since 4:00pm. I didn't want to eat a nasty hot dog there so I went down the street to my favorite McDonald's. Although I don't eat here much anymore like I did when I was younger... I just don't like the burgers HOWEVER... I saw the menu had a photo of the burger with the advertised of "freshly made." I had hoped for a Quarter Pounder that looked like the picture (as if)! As I talked to the person at the speaker I noticed that they no longer had the screen for you to see your order. Just a boring speaker with tiny holes. I ordered a Quarter Pounder with cheese, plain. And chicken strips. The guy said no chicken or salad after midnight. Okay then I will have an apple pie. "NO Apple pies after midnight either." Okay, I will have the combo then with my burger (adding fries and a Dr. Pepper) I pulled around and waited for a few minutes for the car in front of me to get his order. Oh, I almost forgot... they also said cash only! Luckily I had a $20. Anyway, The guy at the window was very friendly. He appeared to be the only person in the whole place. He kept walking away to somewhere. I gave him my money and he left and came back with my change. He then walked away again for awhile. Came back with my drink. Walking away again he came with my food. And man was it hot! I ate almost all of the fries before I got home and the burger was delicious ! I never thought I would say that about a McDonald's hamburger! Juicy and hot! Yes I will go back soon! Hopefully the chicken strips will be available next time. If you haven't tried McDonald's lately, you haven't tried McDonald's! read more

I had an online order and waited in line for about an hour for them to tell me they couldn't make any of my food. I would give them zero stars! I don't not recommend going there! read more

Terrible place they're not clean they don't use fresh ingredients I found bad lettuce in my snack wrap and plastic in my egg McMuffin please check what's inside the food before you eat anything from this McDonald's I will not come back to this place again read more

McDonald's - Found a piece of plastic in my egg McMuffin and yesterday they gave me brown and black lettuce in my snack wrap I will not be eating here - Fast Food Near Me - Belleville, Illinois

Worst McDonald's I've ever been to. The only reason I will go here is because it's open 24 hours. I spend between 20-30 minutes in the drive thru - IN THE MIDDLE OF THE NIGHT. I guarantee that I spend at least 15 minutes in the drive thru every time I go. Slowest and rudest employees I have ever seen and I honestly can't believe the place hasn't burned down yet because people aren't paying attention. read more

The worst service I've ever had. I had to ask to get my order taken. The woman taking my order was on her cell phone the whole time. I took over 15 minutes to get my food. The woman also rang up my order wrong and also gave me the wrong change. I will never go back to this McDonalds read more

This is the best mcdonalds in Belleville. Clean staff very friendly and never forget your food. If you gonna go to mcdonalds travel the extra mile for this one read more

Wish I could give ZERO stars. The drive-thru service is horrible. I went to this McDonalds tonight (5/11/2017) and it took 47 minutes before I finally got to the window and received my food. It took then 33 minutes to even get to the first window to pay. I complained about the wait and they gave me the everyone has big orders excuse. Big orders is not a legit excuse for taking 47 minutes. Poor management is the only reason that this McDonalds is so slow. read more

This "hole in the wall" restaurant is soon to become a great success. With bright colours, friendly staff, fountain sodas, free wifi, meals with toys for children, smiling & easily identifiable mascots, and an ever expanding menu, this place is sure to become a family favourite. I go to this McDonald's (there are about 5 just in Belleville, I imagine they will start to expand out from there!) every Wednesday & Thursday. I haven't purchased food from here in a bit. I normally go in, fill up my water bottle, & use their free wifi and clean washroom facilities on my allowed 30 minute break from waged labor. The staff smiles & waves at me. Most importantly I am never asked to leave because of my mild misuse of the restaurant's main purpose (selling foodstuffs). Notably, there is a Redbox location out front and a dual "drive-thru." Being a place that serves up mostly burgers (originally a sub-par meal that people of low income consumed), there isn't much for me to eat - because I am vegetarian. All of the food is served quick, with a smile and a hint of Better Living through Chemistry. I imagine with the acquisition of the McDonald's name by Ray Crock, this small time operation will be marketed excellently. The workforce of this McDonald's is specialized, each worker performing one particular job (so not to get swamped by doing several things - because of the popularity of this restaurant). That gives each worker a better chance for job satisfaction (as well as replaceabilty). The "Happy Meal" (meals with smaller portion sizes that include a toy), comes in a box to be used as a house for the enclosed toy, (strangely resembles the mascot "Happy" that can be seen next to menu options) or a place to perform a science experiment on the biodegradation process of foods purchased. Is this review based on 1 visit? No Will I go here again? Yes Should you try this place? Yes Lasting impression - With so many negative things being said about McDonald's lately, it is satisfying to see that not all locations fit the same mold. Moral seems high and many employees know their customers (names, orders, and families) - which is different for a large chain. read more

So I just got done working a 12 hour shift and I decided to stop by McDonald's well when I got home I realized my fry was only half full and I was missing one of my 20 piece chicken nuggets so I called the store and a lady answered the phone and I told her what happened she right away knew exactly what I was talking about she told me to come in tomorrow to get the 20 piece and she told me to put my fry in a ziplock baggie and bring it tomorrow in order to get a new fry and that it was company policy ... honestly wtf McDonald's(now mind you I work for a fast food company that's not at all true) save the fry really?!?Is your food cost that low lets just say I'm not very happy and I won't be going to that location again!! read more

I visited this McDonald's and was very disappointed, I found a ball of blond hair in my fries and when I called to complain about it, the managers acted like they didn't even care, so I called corporate on them and I'm still not done with this matter. I wish I could post a pic of the hair that I found, this place is very disgusting and I wouldn't recommend anyone or any animal to eat here. I hate to give 1 star because they don't deserve it read more

Stopped here while I was on the road. Dirty restaurant, messed up my order, and the lady even was rude to me even though she messed it up! Giving 2 stars since the food was as good as expected for fast-food. read more

This place really is terrible, I have been waiting 15 minutes for one drink, never again

The meal that ordered was rushed out and while I normally wouldn't have a problem with this; until it was noticed that the main meal in two kids meal was missing. Upon returning to the McDonald's, (125 S Belt E Belleville, IL 62220), I was greeted with some of the worst customer service I had ever experienced. After a while I began to take notice of the ugly root to was contaminating everything. I have never experienced a manager completely blow off a customer and to be so frazzle that she gave me someone else's order. Your manager (Cardia) refused to help me resolve my issue and continued to bark orders and run her employees like a slave driver. It is never okay to humiliate an employee or be little them just because they are new. The environment was so toxic and negative that it affected all of the employees at the location. It quickly became evident that my order was rushed, because the manager is being way too aggressive. If at all possible please reevaluate the leadership at the location I specified above. At this time, I will no longer support this location until this problem is rectified. Thank you read more