This is a nice McDonald if you want a play area for the kids. We visited it when we were in the neighborhood and out kiddo absolutely loved the play area. It was clean and entire restaurant was nice and clean. Tables were well kept and the restrooms too. We ordered a decaf coffee and they made a fresh one for us and it was amazing. They gave the usual condiments for the coffee. Overall a nice place to get your caffeine fix and let the kiddos play. read more

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free cheeseburger through the app, since it was a birthday reward. it was smooth pickup, and delicious read more

McDonald's - Burgers Near Me - Bay Point, California

I asked for a large fry and I told him not to give me small pieces and I got small pieces and not even all the way to the top. That's what I got this is not a lg fry. And small pieces read more

McDonald's - French Fries - Burgers Near Me - Bay Point, California

I get this place atleast once a week, for breakfast I get a chicken mcgriddle, for lunch I get a spicy chicken meal deal. So yummy, service is good. and the ambiance drive thru good too.I come here 67 times a year read more

I went inside to get my order , I was waiting for about five minutes and was not attended and then two men come and I'm pretty sure they do DoorDash and the lady right away attended them and got them the orders while I was just standing there waiting, and I had to interrupt and say that I was already waiting there , they also messed up my order most of the times I go. read more

Such horrible customer service I ordered a happy meal with chicken nuggets and they gave me everything except the chicken nuggets. I called and the person I spoke to was very rude and said so idk what you want me to do. When I've gone my order is always wrong. read more

They forget my sauce every time I've come here seven years in a row. And I live down the street .

Never opens on time, been there twice this week and waited in the drive through for 20 minutes eventually drive off

We typically only stop at McDonald's for a cold drink or to use the restroom while on a road trip. Today's visit was probably the best one since COVID started. The line was short. The speaker worked perfectly and was easy to understand. The cashier was polite and asked if I wanted the receipt, thanking me for my transaction. The server at the second window smiled, confirmed my order (1 large diet Dr. Pepper) and also thanked me. At most McDonald's, I'm usually satisfied with a grunt of acknowledgement. read more

Note to self. Always get your receipt. They seem to mess up my order every single time. If they don't see a receipt they won't check the card they just charged, just make you pay twice. read more

PLEASE BE AWARE!!!!! They served me and my family raw undercooked chicken. We ordered spicy chicken sandwiches and after biting into it and realizing how mushy the texture was.. we looked and realized it was still raw. I will be escalating this after but want the general public to know before ordering at this specific location. read more

McDonald's - Raw under cooked chicken - Burgers Near Me - Bay Point, California

I visited McDonald's today, 9/17, around 1 PM. As usual, I was disappointed, but this was my worst experience ever. I went there to exchange a Happy Meal toy I bought on 9/16 because I received the same toy I already had, which is the Sanrio Kuromi. The manager had told me that as long as the toy remained unopened, I could exchange it anytime. Having worked at McDonald's for over 10 years, I'm familiar with the policy. Today, 9/17, no one was at the counter because everyone was busy with the drive-thru. I noticed about 8 people working in the drive-thru and no crew at the front. Finally, a nice young lady noticed me, took the Kuromi toy, and said she would check what they had. Apparently, she went back to help in the drive-thru. The store manager then came over, and I explained the situation. She said the Sanrio Happy Meal ended yesterday and that if they had a different toy, she couldn't exchange it because it was "old." I told her I'd never heard of that policy, as I've always been able to exchange toys as long as they're unopened. She responded with an attitude, insisting she couldn't exchange it. After the young lady allowed me to switch the toy and gave me a cinnamon roll, I noticed the new Happy Meal Crocs display, which started today. I went back to the cashier to order a new set and asked another crew member if they had the red one. The manager then asked her in Spanish what I wanted, and the crew member responded in Spanish. This is the shittiest McDonald's I've ever been to. I'm reaching out to the owner or a higher manager. I wish I could throw a bone instead of giving one star. read more

The food was really good, I remember the last time going here, there was a playground, the service was good, and the inside looks just okay.

Happy meal didn't come with a Disney toy. My kid was looking forward to getting her Disney toys. They could have said something if they ran out. Update: Our auntie went back to McDonald's that same day, showed them the receipt and she was able to get a Disney happy meal toy. read more

There was a white worm in my chicken nugget box. Not fun to see.....gross... really hesitant

I came to order 3 6pc chicken nuggets meal for my kiddos and they charged me for 3 4pc meals . When I got to the window I asked them for a 6pc. Lady got mad and gave me 6 pc spicy nuggets. She must have gotten mad but why they do the kids like this smh can the manager please message me. read more

McDonald's - Spicey nuggets - Burgers Near Me - Bay Point, California

Very few fast food restaurants offer good customer service, but McDonald's is, without a doubt, one of the WORST that I've experienced...no manners what-so-ever. On May 20th, at 8:20 pm, I used the drive-through window to order the $5 special deal (McChicken w/nuggets, fries and drink). A guy by the name of Hector, took my order, then said nothing. I sat at the window for a while waiting for him to acknowledge receipt of my order and perhaps even ask if I wanted anything else, or even say, "Thank you". Finally, I asked, "Did you hear the order?" He replied, "Yes". I said, "You didn't acknowledge my order, and he said in a very rude, disrespectful tone, "Do you want something"? I replied, "no" and drove to the next window. When I got to the pick-up window, the fellow at that window handed my my order without even saying, "Thank you". Apparently, manners and common courtesy are not a part of McDonald's training! So very sad. They do not deserve my business! JH read more

Honestly not the worst McDonald's I've been to, but definitely not good. I don't know how even a diet coke can taste wrong but they manage to pull that off here. I had their cookies and it was like a hockey puck. Often times than not on the occasions I've been here, the ice cream machine is broken. Fries, nuggets, and other food are usually pretty stale as well. read more

I like to make my reviews short and to the point. Who really wants to read a long dragged down review by random people. I like the quarter pounder deluxe and every time I take a picture of it my friends would always ask where did you get that burger and I would always surprise them by saying McDonald's. The play area for kids needs to be cleaned up or air out because it smells like feet in there lol read more

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Terrible customer service. They don't fill up the fries all the way and they don't fill up the soda all the way. Waste of time and money. read more

McDonald's - Burgers Near Me - Bay Point, California

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I ordered a number three large with bacon. When I got home, there was hardly any fries. I paid for a large and should've gotten more fries than I received. I guess I will just stay with In-N-Out Burger moving forward. read more

DO NOT GO HERE! They do not cook their meat and will serve it to you raw. My and my girlfriend went today and ordered 2 spicy Sammy's and after eating a few bites we both noticed the patty was mushy then looked and saw it wasn't cooked at all! If you don't want to get sick then don't go here and keep your friends and family away read more

McDonald's - Hot 'N Spicy McChicken Meal - Burgers Near Me - Bay Point, California

Just came home from ordering from this McDonald's . Ordered something as simple as two cheeseburgers just to get home and see that my cheeseburgers had no patty at all. Such a disappointment and horrible customer service. And they assume you can't speak Spanish because I asked for bbq sauce and the manager just straight up talked to her employee in Spanish and told him "we have to get them in the back so tell them we don't have any" which is crazy she said that infront of me assuming I don't speak Spanish. read more

McDonald's - Cheeseburger - Burgers Near Me - Bay Point, California

I ordered a quarter pound with cheese meal today and as i took a bite, i saw that the meat is still raw. I don't know who was cooking in the kitchen but they need to be retrained or pay closer attention. Waste of time and waste of money! read more

McDonald's - a hand holding a half eaten sandwich - Burgers Near Me - Bay Point, California

Terrible customer service rude workers when I called to tell them they forgot an item they just hung up mid food taste better at other McDonalds read more

Such a stupid workers inside in this Macdonald's. They are always making late and canceling your order for no reason. Their behavior is so aggressive and rude.They don't know how workers should talk to their customers. I hate this branch, I hate the people here. read more

Just got handed a bag with none of my sandwiches in it ... are you serious McDonalds?! Three sandwiches - three hash browns, a strawberry pie and a blueberry muffin ordered and only the muffin and hash browns make it to my car. I just can't with this place - if they weren't right off the highway OR if my constantly hungry self and kids could wait 35 minutes until I hit Dublin I'd completely write this location off. Definitely can't wait until the house I'm working on is done so I don't have to make this trip 3 times per week and continue giving this place my money. Sad to say that this was the last place in this area of Pittsburg/Bay Point that was getting my households money - service on this side of the city is absolutely horrible everywhere I've gone or called. read more

This McDonald's was my other Lunch spot as I was working in Bay Point during the week and commuting home to Genoa NV on the weekends. My usual choice was to order a McDouble and small fries via drive-through, take it back to my desk, and pop open a sparkling water from the fridge. Living the dream. read more

The customer service is super bad, they ignore you and cancel orders for no reason at all.

I don't usually hit up a McDonald's for any type of food, but I was in a hurry this afternoon and I need something quick and easy. I didn't go inside but from many times driving pass the chain I saw they had what looked like to be a ball pit and play structure, and lots of seats. At around noontime, I didn't see to many cars in the drive thru. I rolled up to the menu. As soon as that happened, I heard a woman's face greet me and ask me what I would like to order. I decided on the two small cheeseburger meal. I got a small fries with a small Coke and Sprite mixed together. The total ran up to $6.39. They have two stations for cars to take orders. Whomever finished their order first would get to drive ahead to the first window. It didn't take too long for a woman to open the window and repeat my order and how much it cost. I could tell they took credit, debit, and cash. Drove onward to the second and final window. Took about a minute or less for another woman to open the window. She again repeated my order once more and asked me if I wanted ketchup and clarified how I wanted my soda. A few seconds after that I got my food and was on my way. The mix of Coca Cola and Sprite was good. The fries were hot and not too salty. My problem was with the two burgers. First of all the each had only a pickle each, not enough mustard or cut up onions, the cheese was hardly melted, the bread was meh, and the meat was nearly cold. In the end, I'm sure people don't go to chains like this for A+ food and gourmet status. We come here because it's cheap, it's sort of tasty, and it's quick. Served it's purpose. read more

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This is the worst Mcdonald ever employees are rude to customers and i hate it the most is they dont serve you or give you the right order "how will you eat pancake without butter and syrup...another thing they will ask what kind of sauce you want for nuggets you tell them and you dont get it" read more

This place has POOR Service. Been going here for several Times. But ALWAYS they mess up your order. This is the only McDonald's thats close to my place and I have no choice if i feel Like having some McDonald's. Last night I order a meal of quarter pounder bacon & cheese, paid for it But it was not on my bag when I got home. I did the Drive thru. And the servers are very rude in this place. They do not accomodate you. They give you attitude and talk in Spanish So you dont understand them. Ambiance is neat read more

Don't really see the issue with this location. We order through the app, the employees bring out the food or we use drive thru. Food almost always come out fresh (fries are super crispy). read more

This is the worst McDonalds I ever been to in 40 years! Crap food (esp. fries) and the order is always wrong. Tear the place down. read more

It made my stomach hurt so much that I wanted to go to the hospital still hurts a little but getting better don't recommend

Had a big order told them twice not to forgot my sauces it's even on my reciepts it's an everyday thing here they don't care it's a staff thing management is not good enough as you can tell read more

This McDonald's sucks. They always forget food on my order. How can you forget to put a quarter pounder with bacon on a order.. They also have forgotten to put my cheeseburgers and hash browns. I tried calling the phone number on the receipt but it doesn't work. I went back in person and talked to someone about getting my sausage Mc-muffin with egg order wrong....they gave me another order and still was wrong.... I just gave up and threw it in the garbage. Its sad that this location in Bay Point can't seem to get a simple order right.. read more

Worker made me get out of car from drive thru because she gave me no food in bag .( quite frankly this one girl with tattoos all over her face seems to always mess up my order hmm...) LIED TO ME ABOUT HAVING NO CUP HOLDERS (with many drinks in hand) WHEN THEY WERE CUP HOLDERS STACKED BEHIND HER.... every time I engage with her it's a weird interaction and she messes up my order every time. Then accused ME of LYING in front of everyone with major CONDESCENDING ATTITUDE when i was just trying to get my mothers shitty McDonald's. Not fun when dealing with major depression getting treated like this. THE HYPOCRISY. read more

I ordered through mobile to save time. When I arrived, my order was ready on the screen but there was one customer ahead of me. That customer actually waved me forward as she was not ready and was having a conversation with the cashier. I showed the cashier my order number and he proceeded to grab my order. I thought things were going well until he started back up his conversation with the aforementioned customer all the while holding my order lol. I motioned for it yet he was too involved and held onto my order. I felt a little helpless at that point as he was speaking in Spanish and I did not know when I could interrupt. I think the other customer pointed for him to give me the order haha. No big deal but I took off one star. I also took off a star because I only got 1 napkin for two bags of food. I was at this location a few months back and they forgot a Big Mac from my order but I did not write a review. I think a 3 star is more than generous. read more

This shit is horrible never knew they severed medium rare Pattie's at this McDonald's service was alright I guess was a curbside order. The texture of it was squishy like gum or something never eating here again. WHOEVER IS COOKING THIS SHITTY ASS RAW FOOD NEED TO GET FIRED ASAP xD read more

McDonald's - Double Smoky BLT Quarter Pounder with Cheese - Burgers Near Me - Bay Point, California

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