I visited this location to grab a breakfast sandwich. Upon entering the establishment, it was not clean. There was debris all over the floor and it looked like someone had spilled a coke or maybe coffee on the floor that no one was attending to. The restrooms were also not clean, which was a bit shocking as this was around 9ish in the morning. I went up to the counter to place my order and no one acknowledged me. I eventually got their attention and they told me they weren't taking any orders inside and that I had to go through the drive thru. No explanation was given and the tone was a little off putting to me. Needless to say, I drove a few miles up the road and stopped at the next one. read more

This is the worst McDonald's I've ever been to!! You are unable to go inside and the drive thru takes forever!! I've literally been sitting in the drive thru line for 30 minutes!! Once I get to the window the lady takes my money then proceeds to tell me they don't have sweet tea. Worst McDonald's ever!!! read more

These signs were placed on both sides of the drive thru last night at 10pm. I waited & waited, nobody acknowledged my presence, not even the worker that came out the back door to smoke that just looked at me. This is the second time in the past few months this has happened so thought it was about time to report it. Another vehicle came through while I was waiting & he actually yelled at the employee smoking there then sped off angry. read more

McDonald's - These signs were placed on both sides of the drive thru last night at 10pm. I waited & waited, nobody acknowledged my presence. - Burgers Near Me - Bay Minette, Alabama

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Crazy how bad this service can be even after so many reviews. Here for an online order, I was here literally 30 minutes to get a 10-piece meal. I'm going to keep leaving bad reviews until you shut down or get better employees. read more

McDonald's - Absolutely no-one here. As usual. - Burgers Near Me - Bay Minette, Alabama

Absolutely horrible it took over 2 hours to my food. wasn't when all my food. After 2 hours of me waiting for my food it was cold. read more

McDonald's - Medium fries when I asked for large - Burgers Near Me - Bay Minette, Alabama

Worst Mcdonalds ever! Lazy staff and bad management. Reflection on sad ownership

it Just sucks ass always get kicked out cs they running late every order have to wait 30 mins

Passing through early morning. Breakfast burritos and chicken biscuit were hot and delicious. Coffee hot, Diet Coke was perfect. Fast, friendly, efficient service. Sometimes it's hit or miss with McDonald's. This place was a hit! read more

Finally, hot delicious breakfast from my favorite fast food restaurant! Good service, nice, friendly and thorough. She said thank you, which I don't hear in fast food places anymore. read more

McDonald's - Sausage egg and cheese McMuffin with hash browns - Burgers Near Me - Bay Minette, Alabama

Tried ordering in drive-through using a mobile app code. Was informed that the "drive-through code" is for in-lobby use only.... Got upset that I informed them the code literally says, "drive-through." The order-taker then informed me to pull around without letting me know a total due, what kind of sauce I wanted with my order (40 nuggets), and did not ask if i wanted anything else. Maybe a drink???? I understand your mascot is a clown, doesn't mean you need to live up to it. This place is a joke. Super unprofessional to say the least read more

McDonald's - Burgers Near Me - Bay Minette, Alabama

i waited over 20 minutes in the drive thru today I know their time stamps has to be high I was told that I can only order one drive-through. I understand but it was the fact that I gave the woman my drive-through code not necessarily an order she wanted to argue with me about I said fine so I pulled the curbside and I proceeded to wait another 40 minutes for my order to come out which I had to go into the store to get because they haven't even begin working on my order. so I had to wait another 20 minutes for it to be done I understand it's lunchtime and it's busy, but there was people constantly leaving who haven't even ordered yet like when I was in the drive-through line. There was like five cars that pulled off. not to mention the food like it was just slapped together not really prepared properly. I'm not trying to be rude or disrespectful, but the district manager really needs to look into this store. Because this is ridiculous. read more

I wish there was a negative start for this place. We waited over 30 mins for two sandwich and fries. It was so freaking ridiculous. They need help and if they don't have it close the store . read more

went to mcdonald's at 7:30 with my daughter and man, went to use our points and just easily get our meals and then sit and eat. have a good night after our meal- but that wasn't on the lady with black tights/blue shirt/glasses girls list. Literally waited at the counter for someone to come for a minute, she finally turned and asked us to use the kiosk, i didn't see it so i looked around and said "where" she said "right there- that big screen" turned back around. yes, i found it, no i didn't use it. i used the app because we planned on just going to use our points from the START. so this was an extra minute. floor was pretty gross this time at night, it looked like they had a bad day and wasn't able to pick up yet. anyways, we order our meals and wait.. as we were the only people in mcdonald's the same women then turns around and asked us "are both these online orders yours?" .... um.. i think so? more time goes by and yesss finally get the food: she grabs the food places it on the counter along with our one cup, and i accidentally drop it behind the counter- i say "excuse me, could i get a new cup" she than INSISTS i pick the cup up from behind the counter and throw it away before i get this new one. i told her, "okay i will throw it away" and then hold my hand out to get the new cup, she than again, tells me to pick the cup up and throw it in the trash before i can get a brand new cup. i was angry. but i did it. i threw it away. and got the new cup that i had to literally rip out of her hand because she was holding it so tight. she went back to work. so great food in the morning, but horrible after dinner time. i won't be back. read more

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This place is so poorly managed. As is almost every fast food establishment in bay minette. But McDonald's take the cake. Sat at the speaker for 10 minutes and gave up waiting. Better off driving 30 minutes to Spanish fort or daphne. read more

DoorDash. Delivered. 2 items missing on a small order. I called DD driver and she just saw the bag with order number. I called Mcds and spoke with a supervisor & explaining label that shows items is covered. I uncovered & saw my items. Not drivers fault as they seal the bags. They missed the medium coke & the frappe, small not medium so I took pix. Not a well run read more

This is the worst place I have ever been to eat or make an order. The employees act as if they don;t want to be bothered with you. They are short tempered and smart acting with their customers like they don't want to be bothered. The manager is not much better. When you want to talk to her she is never in. Heaven help if you have to call them they take forever to answer the phone and never give you any helpful services/ or answers to any of your questions. My suggestion, CLOSE THE PLACE DOWN!!! or get new people to work there. read more

Worst McDonald's I've ever been to. Workers are too lazy to even take orders. Not sure what they're doing back there, but at this rate, this location should just be shut down. read more

I made a call in order and went to the location. I arrived at 7:45. I tried to walk into the restaurant, and four employees were sitting in the eating area doing each other's eyebrows. They informed me it was drive-through only even though their doors were open, and the hours on the doors said they stayed open until 11 pm. Their shake machine was down, and they were rude about refunding part of my order. For the part I did receive, I waited almost 20 minutes for even though I checked in well ahead of time. And finally, although I didn't expect any better at this point, the window operator and numerous others, including the manager, were literally yelling at each other, and we didn't get one polite word the entire process. This is terrible customer service, and I will gladly drive to daphne over eating here again. I recommend readers do the same. read more

I got food poisoning from this location and Im currently being seen under a doctor. The girl placed something in my food and came to the window laughing. I waited in line an hour and no one was in front of me after a order I placed on the mobile app. Once I got to the window the Caucasian girl one who took my order was inside sitting down. I pulled around to the window and an African American female came to the window laughing hysterically and asked me what I ordered. Turned around laughing and brought me old food. Nothing was fresh about it. Later that evening I felt Ill and had to see a doctor. He diagnosed it as having diarrhea and nausea from food poisoning. This location needs to be shut down if employees are held accountable or retrained read more

Went in with low expectation with the amount of low reviews and low and behold they were on par. If you could give less than a 1 Star they definitely would be the prime candidate. Place was trashed, no condiments available, had to clean my own table, mold was present on the ceilings, and no sense of urgency by the workers all while 23 people were waiting on food or waiting to order with no one behind the counter. Consumer beware! I only went because the wife HAD to have a burger. read more

This is the worst McDonald's ever. Slowest service I have ever experienced, some of the rudest employees I have ever experienced, a revoltingly dirty restaurant, and what little of the food we actually tried tasted really funny. My kids and I agreed to throw it all away and hit the next drive through down the road. At first I was like "they are really busy so it must be good" but they only look busy because their service is so slow. Update: I received this very generic email from the manager with very poor grammar. "Good afternoon mr benton i am the general manager at mcdonalds in bay minette i want to take this time out to apologize for your experience today if you ever have any problems again with my location please feel free to contact me once again i apogolize have a wonderful rest of your day" read more

This is a very bad McDonald's. Their bathrooms are not kept up. There were only napkins by the toilets instead of toilet paper. The trash cans in the bathrooms were overflowing. The staff seemed confused and did not work together. You will wait 30 minutes indeed for your order. Then you will find that your order is wrong! I am calling corporate to let them know. read more

I ordered on the app! I got hot fries! Order was perfect! Everything in the bag! 5 stars!

There food is good for a McDonald's the service is kinda slow but pretty average and the place is pretty clean some of the tables can be sticky. read more

3rd strike. Too bad with the new renovation to bad they didn't renovate their customer service. They don't even bother to answer the drive through read more

This by far has to be the SLOWEST McDonald's I have ever encountered. The workers are not friendly. The service is terrible. The food is good if you are ever ACTUALLY able to place an order. I would not recommend this McDonald location if you are in the need of FAST food. If you have to eat at this location BE AWARE that you will wait 30 minutes or more just to place your order. Don't bother going inside because that is even more of a cluster! read more

This was the worst fast food service ever! They were rude and I had to wait over 25 minutes for a burger and fries. I asked for salt and was told they didn't have any. When I said that they had to have salt she rolled her eyes and said she didn't know where it was. When I got home and opened the bag I realized they didn't put meat on the burger! This place is the worst! read more

not a bit impressed with this mcdonalds! the guy handing out my food would barely say a word .. very rude.. and also through the sauces we asked for at my husband .. and on top of that soggy, luke warm fries read more

Horrible. Lost my order. Had to wait behind 3 others to get my food. Got home to eat only to find my double quarter pounder is raw in the middle. See pic below. Something needs to be done about this place asap. It's a JOKE! When I worked there it was top notch but that was over 10 years ago! Only thing good was the sweetest girl taking orders in the back drive thru window. We need more people who are as friendly and polite as her! 12/12/18. read more

McDonald's - a hand holding a half eaten sandwich - Burgers Near Me - Bay Minette, Alabama

Lousy service! I wish I could give less than one star. I stood at the cash register for ten minutes before anyone said anything or took my order. I had to ask for fresh fries because the ones they served me were stale and cold. I hope the manager is reading this because you have some serious work to do. At a minimum, I should have been greeted. Someone should have said " hello there, welcome to McDonalds, we will be with you in just a moment ". Unfortunately, I stood there quietly. Time to clean up your store. read more

The food was tolerable/edible. The cheeseburgers were slightly warmer than room temperature. The fries were a touch warmer with little salt. My husband said that his double quarter pounder was hot and good. His burger was the one exception to the rest. The main reason for the poor rating is the lack of service and receiving the wrong order. We have been here twice and have received either only part of our order or the wrong order. We were charged for the two cheeseburger meal but only got one. We were also charged for an extra toy, which I did ask for but did not receive. We were charged for and given a large drink instead of the small that we ordered. We received and extra order of small fries that we were not charged for and did not order. Too many mistakes with no service for such bland food. Not worth the money or headache. Pass this location. read more

This place is a disgrace to the McDonald's name in all honesty. How hard is it to listen and punch a few keys. I was on my way to Birmingham for business and I was hungry that morning so I stopped at this McDonald's. I should have made a detour, because my food was wrong and the people were so rude. I wanted a sausage McMuffin with egg and some jelly and she told me I better not put no jelly my McMuffin and rolled her eyes. Also I got a sausage McMuffin not with a egg. I had to eat that all the way to Birmingham and be satisfied read more

Worst place to eat at in bay minette. Ice cream machine is always broken and the wait time is crazy. If only half those poeple new how nasty it really is. read more

$10.10 for a soda. That's what it cost me. I ordered it with a meal. I paid for everything, then they asked me to park and wait. About 15 minutes later I went in. After standing in line for a while I gave up and left after 25 minutes. Also, the inside smelled off, so I'm sort of relieved to not have eaten there. But, still, $10.10 for just a drink is awful. I won't return. read more

ICE CREAM MACHINE IS ALWAYS BROKEN Coffee is always bitter. I would recommend Starbucks for coffee but it is a 45min drive from where I live. read more

Since the last manager left this place has truly gone downhill. I love their coffee, but hardly go there anymore. Even my friends and colleagues have noticed it. The place always stinks and the customer service is beyond terrible. read more

They rush your order and forget your stuff at the same time had to ride miles back to pick up my son mighty kids meal never will be back

Placed a mobile order for a couple of cheeseburger happy meals and a value meal and while waiting in the car an employee came out to say they ran out of hamburgers. She offered to sub nuggets or fish sandwiches on our order to which we declined and left with nothing. Our assumption was our order would be cancelled since we didn't get anything but discovered our account still got charged for the full order amount. My wife called the restaurant and spoke to the manager who said they have nothing to do with the McDonald's app and can't cancel orders or credit funds back. She said our only option was to come back to the restaurant when they had hamburger again and they'd fulfill our order. We don't live in the area so wasn't an option for us. This store is on our way to the beach but we will never visit it again or use the McDonald's app again. read more

obviously mcdonald's is not known for being fast, but at this store there was one car in the drive thru and we walked inside. all the employees were standing around talking and kept giving us dirty looks and then turning back around to ignore us. should've read the other reviews showing what a crappy store is run here. it's been almost 30 minutes and still no food as the employees lean against the counter yelling and laughing at eachother read more

Worst Mc Donalds we ever stopped to eat. Cold burgers . Got order wrong. No ice. Drink flavors out. Just to name a few. Noisy french fryer alarm was left on. At least the fries were hot! read more