Yikes, visited at 7:30, the dining room, and restroom access was locked. Ordered on the app, in the parking lot. Nice to see "my points" expire, faster than I can earn them. Jumped in the line, with order number in hand. Order submitted, to pull away turn time, with parts of our order, TWENTY NINE MINUTES. It was 3-4 minutes per patron at the drive through. Nugget order, no BBQ sauce packed. Got one extra hamburger (thanks, I guess, felt more like a punishment. The app had captured an extra black coffee (it is staggering just how bad McDs app is, constant revalidation, points expire, things are impossible to cancel, they give the street address with no indication if you're in the parking lot, or ordering across the town as I'm passing through, dinner offers are cluttered iwith unavailable breakfast deals), the app is just torture. All food lukewarm. Burgers were bland and felt smaller than ever. The dog didn't complain about his plain cheeseburger with pickles, but he's german and we speak English, so maybe there was some animosity there, I just don't know. If McDonals cant be: Fast Hot Tasty Cheap Have tables and bathrooms And an order/payment process that isn't tedious..... It need not exist. 29 minutes I can't get back. read more

Fuck this place, I just want my food and there's kids screaming all over the place while their spineless parents just play on their phones

I came though the drive through 9 minutes before closing, the staff was very kind and the fries were still fresh!

Ice cream machine was down. Pissed me right off just wanted to eat my ice cream and be happy because I'm fat.

(5 Stars compared to other fast food restaurants) VERDICT: Recommend. PROs: - Friendly and attentive staff - Chicken Nuggets weren't overcooked, like almost every other McDonalds. - Clean restaurant and bathroom CONs: None read more

I had to wait almost 30 minutes for a Big Mac.The manager blamed it on a lack of help.Since when is that a customers problem.He was sarcastic and rude.I will never go back to this place and if you were smart you'd drive 5 miles to another McDonald's or better yet try Burger King read more

RUDE! Bangor Street double drive thru. No one in either lane. Pulled up. Got quick automated greeting. Waiting . . Car pulled up in second drive thru. Got instant service. I said 'hello?' and got a quick snotty 'Ah, hello? I'll be with you in a minute!' Needless to say after a few more minutes if waiting with no assistance, I drove off and went down the street to Dunkin instead. read more

As we were walking in an employee standing by the door on her phone sarcastically say yay more customers as we walked by and got nothing but dirty looks from the manager and the staff behind the counter read more

Horrible service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And to G.H whom says it's a 5 star compared to the other fast food you are leading people in the wrong path ! It's obvious that you either work there or have a family member working there cause there is absolutely no way this place deserves that rating !!! You are the only one to leave anything more than a 1 star in years for this place so it kinda looks that way read more

Every time we go they get my order wrong. We'll spend a good 20 or so minutes each time from the time we order to the time we receive the food, find out it's wrong and go back through to get it remade. How hard is it to make a hamburger with only onions? The slip even says it yet they put cheese and everything else on it. I even do the mobile order feature so the order isn't rung in wrong. We'll even remind them to make sure it's correct but still we get it and it's wrong. Besides the food the staff are friendly and the store is clean. Very slow service though. Any time I order sauce or ask for it at the window, they never give me any in the bags. I could go on and on but my final word of advice; skip this McDonald's and take the extra drive over to the Burger King or any other fast food joint a few minutes down the road. read more

If I could give a minus with the stars for CUSTOMER SERVICE, I would rank minus 3 stars. I pull into lane 2 of Bangor Street Augusta Maine location, behind truck. Lane 1 had a car. Lane 1 car places order and moves ahead to pay/pickup lane. Truck in front of me places order and once finished, moves to pay/pickup lane. I move ahead to speaker for my order. I hear the standard automated Welcome blah, blah, blah will you be using rewards and I respond with a No. Then I sit and wait. A black car pulls into what was empty lane 1. I hear the standard Welcome and then a live person asking for their order. EXCUSE ME. WOW Ok, I speak into my speaker with hello I've been waiting to place my order but you took order of other car and I was sitting here waiting. ALL I hear is "we have 2". Then said black car is done with order and moves along to pay/pickup lane. I'm complaining to hubby that was rude and he ain't saying much. Next then I see is a white car pull into now empty lane 1, gives and order and moves to pay/pickup lane. AYFS!!!! HOW RUDE. Now they take my order. I pay and say nothing. I pull up to pickup window and was handed my 2 coffees and was asked to move ahead to an empty parking slot my order not ready (2 sandwiches, 2 hash browns and 1 apple fritter). I KID YOU NOT. Not to take my order after 2nd car issue was DELIBERATE this was petty and childish now. So I pull ahead 1 car length and the.girl is hanging out window hollering to move ahead, so I moved ahead again but not out of her sight and put my car in park and waived. I'm old, 2 can play your stupid game. I parked ahead enough so cars could proceed to leave and about 5 mins later my food is brought our. Not even an apology for 'original mistake of not taken my order when they should have'. This is not the first time their customer service skills is crappy at drive thru. I've had issues with inside orders as well. Sad people, sad place. Oh they no longer offer to round up to the Ronald McDonald House in drive thru. Only inside will do now. Very sad. Oh my word, can't submit this unless I rate with a star. I selected 1 with protest.. it should be -3 stars. read more

food was alright but i shit blood 3 days after consumption which was fine but then i shit my liver out my ass

I placed a door dash order and did not receive items I paid for. I called the restaurant and was told "I'm sorry that happened" no offer of reparations at all. I understand these are hard times but it's not an excuse for bad service. read more

I don't understand why they only put 1/2 a piece of cheese in a fillet of fish. When I go through the drive thru I ask for a whole slice of cheese. I just don't get it? Saving money. Doesn't seem right. I do enjoy the sandwich and I've never had an issue with the drive thru employees read more

They gave our whole order to somebody else.. Yeah they did.. Anddd we weren't happy about it! Then they just gave us a free. McDonalds. Soft drink. NO apology! And no, we are NEVER coming back! We expect better service, and better respect, which this establishment is lacking. read more

I'm not sure how this place is still going. It's been around since I was a baby. Maybe it was better back then, however this is a McDonald's last resort. If McDonald's on western Ave was full, I would rather drive to Gardiner or go to Burger King before going to this dive. EVERY order is wrong or you are waiting on food. I've had to wait on food before and received it cold from this place. When I went to complain I was given attitude by management. This would be the type of McDonald's you would have at the gates of hell. It seems like most everyone who works here are here for a paycheck, no more no less. If you special order an item, they slap the slip on it and forget it. I'm surprised they haven't asked for people to pay for food that needs to be re-made because of their mess up. Not worth a single star. read more

Service is usually slow, Co -workers chatting and don't ask if can help when waiting in Lobby. Sent grandson to counter and he waited awhile before anyone noticed. read more

Argh! Leaving this McD where all the tables were dirty, the burger tasted odd and the fries were cold (and not replaced as promised - we had to go up and ask for them and we were looked at like we were trying to rob the place. read more

I went thru the drive thru today as I always buy my dogs MacDoubles with no onions. I ordered a cheeseburger for myself I took a bite and this is cold. I looked and there was no burger. I turned around and went inside the kid said what did we forget . I said The Meat how do you forget the meat I could see the cheese the pickle but the meat. They gave me a new burger. It was an inconvenience. read more

Probably the best McDonald's I've frequented. Yes, I'm giving a 5 star to a McDonald's. No, it's not the best food on Earth. But it's continuously the freshest, fastest and most accurate McDonald's I've been to. Very particular orders and they've only missed something once in the many times I've been. read more

I felt like I was inconveniencing the girl behind the counter. Surly service with every employee in the place looking unhappy. Also, my coffee was loaded with cream and sugar and was almost undrinkable. read more

Only place that I go that seems completely confused by mobile orders. Every other place has it aced. Not sure how you can fail at a workflow where I literally place the order and pre pay before I arrive. Get to the speaker, wait 10 minutes while they try to figure out where the mobile order is found. Finally they magically find it, only to loose it in the time it takes to drive from the speaker to the window. Then apparently they can't see that it is already paid so there is they conversation and confusion that ends with the receipt debacle. No I don't need a paper receipt for a digital order. It's shows in the app and the receipt is emailed. Why would we literally kill off more trees for a third copy of the receipt. If your business is going to use a mobile platform it might help if you knew how it worked before going live with customers. This place is a total fail and waste of any time that one may have saved by using their time saving app. Too many other choices to waste time here anymore! read more

Terrible service. Ordered a McFlurry at drive through and waited 10 minutes with zero line movement. Finally gave up and left.