Many staff members clearly were frustrated with each other and that frustration was take.ln out on us with super grouchy and rude service. One lady was super nice and trying to break up the issue and correct the orders. read more

They refused to unlock the door at 6:10am when the door is clearly marked open at 6am.

You can count on two things at this restaurant. You're going to get very slow service and your order will be wrong. I have found that if you mobile order, there is a greater chance of getting what you ordered the way you ordered it. Restaurant is clean and they have plenty of parking. Food is normal McDonald's quality. read more

Worst McDonald's I've ever been to! I had to beg someone to take my order. The couple in front of me left because no one took their order. Finally one lady came to the register and when I expressed my unhappiness she mumbled something and walked away. The manager came to take my order and said I should have used the Kiosk. I'm 70 years old and I'm not good with computers. After all that went on their soda machines don't work and I left! My daughter wanted a Diet Coke . Employees are very rude! We went to Zaxbys and had a delicious chicken sandwich from nice people! read more

I came to help to see what experiences everyone else had here. 1 star average. Mercy this place needs some help. Nobody knows what they are doing. The app is a foreign concept to these employees. They need a chick fil a employee to straighten them out. read more

McDonalds has really deteriorated over the years. That's it is due to full employment so they cannot get the right talent or perhaps it is the expanded menu. I am not sure. What I do know (and you have seen in my reviews off there McDonalds) the franchise has deteriorated. This one actually was exceptional in its badness. The people at the counter made you fee like you were a bother as they did not smile, the grunted and they got the order wrong. When you showed them they got it wrong they grabbed the bag to go fix it as if to say "leave me alone". The place was filthy and instead of cleaning the employees (way over staffed) were goofing around on their phones and chatting with people who were obviously their friends who came in. Absolutely avoid this location at all costs. They received the second star just because the price was reasonable (the only thing good McDonalds has retained over the last few years). read more

Stay away, especially Sunday lunchtime. The crew gives slackers a bad name. The district manager should swing by sometime. Took over 30 minutes to get a very simple meal. Avoid at all costs!!! read more

I don't frequent this location a lot but every time I do I am extremely disappointed and highly dissatisfied. The staff is rude and unhelpful. The drinks are given out half full. It's an all together bad experience. read more

After 10 pm on Sunday and my tummy rumbled. Let me just say that i wasn't pleased that I had to go to a McDonalds for food, but the Zaxby's had already closed. The drive through was.. slow and when I gave my order I was told to "Just pull around" in a very curt tone. I gave my order to the girl at the window, and had to tell her what the number 7 was, the 10pc chicken mc nugget meal, with diet coke. I did get what I wanted, and the fries were hot, so those were pluses. read more

I did not have a bad experience here. It was not a great experience either. The staff were very friendly and checked on me more than once while they made my iced coffees. They did not have caps so they spent a lot of time looking for caps. Eventually I had to go before I was late for work. One of the coffees had a cap and it spilled all over my car. Either way I blame myself for not being able to put the capless coffee in my drinkholder and the thing was unbalanced. Finally the food was very mediocre as expected. The cheeseburger was probably cold the moment I got it. read more

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I only have one question... Can you rate negative stars? I swear to you there are more flies than employees in this restaurant. We waited 35 minutes on a grilled chicken sandwich.. I'm truly concerned about the well being of anyone who can't shew a fly off of them selves, please pay close attention to your children and elders in this location, FLIES BIG ENOUGH TO STEAL A SMALL CHILD. THIS IS NO JOKE, this is an issue. Better know as an infestation... read more

Slow, Slow, Slow! This location is near I-75. Mc Donald's #13403. Our order was taken at 4:05pm. There was a line in front of us. We waited at least 40 minutes for our 1 Cheeseburger, 1 10-piece chicken box, 1 large fries. There were 2 drive through lines, which really is not fair to the patrons inside. There were at least two groups of people that came in, looked at all of us waiting and left! I won't be back. read more

Stopped by this McDonald's which was right off the highway, for a quick coffee. Pulled up to the drive thru, where there was no wait, and ordered a latte. Paid at the first window, pulled up to the second and after a few minutes of sitting there was told to pull forward and they'd bring it out. TEN MINUTES later, I was irate that it was taking that long for a coffee, so I went inside. The girl from the drive thru saw me and all of a sudden picked up a coffee from the counter and started walking towards me. I was over McD and ready to move onto Starbucks, so I told the girl I wanted a refund, I no longer wanted the coffee. The manager was sweeping, he comes and issues the refund and barely apologizes for my wait and I'm sent on my way. Problem was apparently the coffee machine got turned off? I understand things happen, but communicate with your customers. Apologize for mistakes, make it up to them, it's good customer service. Starbucks has this down. McD's needs help, especially this one. I'm assuming they poured the coffee down the drain, but this whole ordeal has resulted in a fast food rule for my family and I...if we are told to pull forward we are immediately asking for a refund. I wasted 15 minutes of travel time and didn't even get the lousy coffee. A 5 minute stop off at a Starbucks 20 miles down the road shows what customer service is all about. UPDATE: Received a letter from the manager apologizing for the experience and giving me $10 in gift certificates. Also got a phone call (voice mail message) from a woman wanting me to call, but I haven't yet. So at least they did follow up. read more

Worst McDonald's drive-through I have ever been and I've been here for 20 minutes I just paid there are three cars in front of me the service is horrible don't come to this McDonald's is all I can tell you. I'd like to say more but I'm gonna stop here because it wouldn't be nice. read more

One Star is too much. The most disgusting, nasty bathroom ever!!! We walked out without even using their facilities. There was POOP all over the floor, paper towels with poop all over them on the floor. When I went to the counter to just get a drink, because there was no way I would eat there after that, I told the cashier about the mess. She gave me a big grin and said "I know." So then I told her she might want to let a manager know because if the health department shows up it won't be a good day. That funny little face disappeared! Ok, let's think about this... a kitchen employee goes in, steps in it and goes back into the meal preparation and cooking area. Contamination much? read more

went there for breakfast. i ordered 4 hash browns. only showed 2 on the receipt, turns out i got no hash browns. they got that wrong and also my biscuit order wrong. they are the worst type of workers i've ever seen. lazy and careless. what a shame. read more

Worst McDonalds ever. We went by at 8:30 in the morning on a road trip to get some breakfast. After sitting in the drive thru for a couple minutes, a woman said "we're not open" in a rude voice. My wife said, "oh ok, what time do you open?". The woman never answered back. Their hours posted said they open at 5am. What in the world is wrong with this place?? Save yourself some frustration and dive to another exit and find a different McDonalds or someone here else to go. read more

Visiting this McDonalds is memorable for sure. How often do you get to say you have been to the worst McDonalds in the country? If you do decide to go here, I would recommend just setting $15 on the counter and say surprise me, because your order is treated more like a vague suggestion rather than a specific request. They are consistent though, because every SINGLE time that I've visited here, they have got my order wrong. If there were more places to eat in this tiny town, I would certainly never return to this establishment again. read more

Every morning for us starts with a mocha frappe and a smile from our usual girl Nelly McKinley. Not only does she start our mornings off right because of her warm greetings but she always , always, always gets it right. When I forget something she will say " didn't you want hash browns or don't you need 4 breakfast burritos" ,she is the best. Coming from the corporate world myself I see her moving up into management there very soon. Keep her in mind for that next promotion!!!! read more

This was probably the worst McDonald's I've ever been to in my life! My husband and I grabbed a quick meal on the way to the airport. We both ordered double cheeseburgers and we both ended up with stomach ache's at the end of the night into the next day. The restaurant was not clean. Service was ok - no real complaints there. The food just tasted bad. We've been to many McDonald's in our day - this was the pits. We will not be returning to this location. read more

Stopped by for supper And walked to the counter. Several employees were working but not one even acknowledged that we were there. We stood and stood while the employees just walked by us. Long story short, Waffle House was great. read more

The staff was not friendly at ALL, and I had to repeat my order twice and they still gave me the WRONG order, The Attending manager was very unprofessional and would not even listen to my complaint, she was going to give me food that had been sitting out for I don't know how long, so I asked for fresh food that I should have gotten in the beginning, read more

Our order was 229 and when they started calling out 235 we started asking about our order. No one ever gave us any Indication that they were even looking I to it. 10 min later when we were still waiting, the cashier went looking for it and found out they had given it the someone else and had to remake it. (The cashier had a long line she was tending to and really had no time to be the communication between us and the people bagging the food but kept having to leave her post to check for us...she was the only person who ever really spoke to us). Finally when we got the food, we went to the car to discover we were two sandwiches short so back inside we went. They Gave us one sandwich and we had to wait for the second. Finally, the cashier went and bagged the last one for us herself. This gal had great people skills and I would give her 5 stars but the rest of the staff could use some training on organization and customer service. read more

Food was typical McDonalds. Me, my wife and three young daughters stopped here on our way to Disney World. It was totally empty and near the end of breakfast service. My cashier was a manager, but that decision may be questionable based on my experience. My youngest daughter took a minute to decide on what she wanted. During my entire order, the manager never said a single word. She just punched the register while I placed my order. Never a smile or gesture. When I picked up my food I gave a courteous "Thank You" which she responded with a half-hearted "You're welcome." Saddest part of all is that it was a week before Christmas and she was wearing a Santa hat. Santa would not approve. read more

Family and I were passing through on interstate and decided to stop by. While ordering, we were told our chicken tenders had to be cancelled because they were not available. Not a huge deal. After getting our drink cups. Found only one ice machine working but leaking water into the cup whenever trying to get ice. Napkins were out in both containers. Sat down and tried to drink my sprite only to find it was carbonated water. Went back and tried to get Fanta. Also out. By this time, ice machine was mostly pouring water. Food was ok, but a lot of flies in building. Overall, just a poor experience even for a McDonald's. read more

I would have targeted give zero stars. The cashier was friendly but everyone else was grouchy or rude. The service was so slow I watched people walk out, and I almost asked for my money back because it took so long for them to just make a smoothie. read more

Poor slow customer service. Group of 6 people and it took 15 minutes to get food. Understandable if they were busy, but they were not. We told the cashier eat in , but everyone that came in was given a bag with there food. All trash cans were full and bathrooms were a mess. Food was good thou. read more

The McDonald's here in Ashburn sucks so bad!!! I absolutely hate going there! They never fill up your cup when you order a drink and the fries always taste like they are a day old. Don't even think about ordering a latte, smoothie, hot coco or especially an ice cream!! Their ice cream machine is ALWAYS broken, and you WILL wait in line for over ten minutes for any drink other than a soft drink. I was even told to pull up and wait for a coke one time. The entire staff needs to be fired and replaced!!! read more

The bad reviews are completely correct. Very lazy and indifferent employees. I left before getting my food. There's no reason to waste your time with this McDonald's. Just keep driving. read more

Just keep on driving by this one. Stopped here tonight on way back from Disney World. They should replace the McDonalds sign with "Mis-led Youth Hang Out." There were 4 guys in the parking lot smoking a joint and about 100 other teens hanging out inside - loud as could be. My family and I stood in line for about 10 minutes and couldn't handle the rude customers/ slow service and walked out the door. I don't think any McDonald's is exceptional or on my "love to eat there" list, but this one is AWFUL. read more

This McDonald's doesn't cut it. The staff doesn't pay attention to what they're doing, and would rather play on their phones than make the food correctly. Don't waste your time coming here. Go to Waffle House across the street instead. read more

I'm a local and I should know better, but I keep trying to give these folks a chance. They're pretty much the only drive through in town open for breakfast but don't go there in a hurry. They are slow, slow, SLOW! read more

Horrible....food order was wrong twice....nasty girls with long finger nails preparing food...these monkeys can't do anything right! Better off going to the gas station next door to eat read more