I ordered a coffee with cream and sugar. As I'm waiting at the drive thru window, I'm watching this kid repeatedly sniffing my uncovered coffee!! When I asked him why he did that, he said, "Because he didn't know what it was." I don't even know what the heck that means? I asked for a new coffee. I watched him add cream. I wanted to taste it before I drove away in case he was petty enough not to add sugar, but it was too hot. After my coffee cooled enough to taste, of course he did not add sugar. Later I stopped to get a milkshake for my kid. "The machine was down." McDonald's should just take them off the menu so they can stop insulting our intelligence... read more

This McDonald's is an absolute joke. This is the second time I've waited over 20 minutes for something as simple as fries. Last time it was a McFlurry--same story. No apology, no explanation, just standing there while they act like you don't exist. I literally had to leave both times without my food. You'd think they'd care, but based on all the other reviews, it's always like this. Slowest service ever. read more

The worst service. Takes forever to even get an iced tea in drive through. Staff is slow and sullen.

If I could've given this zero stars, I would have, this is quite possibly the worst experience at a McDonald's in years, maybe decades... My mobile order: a hot chocolate, an unsweet iced tea, and a fudge sundae. I arrive, drive thru backed up, so I walk in trying to get my phone to recognize that I'm in the store and can actually place the order. The staffer there asks me if I'm taking photos of them, but I'm trying to get my phone to place the order. It finally does after a few more shakes. Then... a wait. 5-6 min stretches longer... and then the cashier comes over to me with the manager. They say, my hot chocolate - no go. Machine is out for 20min for a cleaning cycle, do I want to wait? Uh - no. Can you refund that or cancel the order? Not able to do that with a mobile order... so... what's my choice? Get a shake, slushie or soda. Not exactly what I was looking for - needed a hot drink for my kid, and none of those were a great choice. Given no refund, though, opted for the cherry slushie, which they gave me... and... nothing else. I waited another 10min and the cashier noticed I was still standing there and asked me... what else? I told him I had an iced tea and sundae. I see the manager helping out and working orders ... my order has been up there a while, and orders of others that came in were already filled ahead of it. Perhaps forgotten? The line of people waiting inside for orders has grown longer, too. The staffer gets the slip from the manager and gives me my fudge sundae and an iced tea that's apparently been waiting by the drive-thru for a while. Then three cups on the counter for my order finally...and no cup holder to carry them out in? I have to ask for one, they don't have any upfront, so another minute or two as they run back to the storage space to get one for me. To add insult to injury - when I get back to the car, the lid on the sundae is leaking all over, so have to clean that up, and the iced tea tastes like coffee. Which is not what I like at all - I've had a lot of unsweet tea at McD's, it's not the best unsweet tea, but it's usually tea. I don't know why there was coffee flavor here, mixed water or something, but... I'm thoroughly disappointed. Zero stars. I contacted the email of the sign with my thoughts, we'll see what they say. read more

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I waited on line for 10-15 minutes with NOBODY even making an appearance at the ordering cashier counter. Not exactly sure what was happening. Finally, a gentleman peeks out from the back and says "Are you waiting to order" I said "Yes". He then said "You need to use the Kiosk". I said "Why did you not tell me that 15 minutes ago?" Instead of apologizing he replied "It is just common sense". In my opinion, this was both inappropriate and rude. Not exactly classy customer service! I was so disgusted by the whole encounter that I left and did not order at all. This was at the CONSHOHOKEN, PA. McDonalds which has a generally poor reputation from what I hear. I certainly will never return to it. By way of description, the specific culprit was an African American male, quite large and burly , and occurred on SUNDAY, Nov. 10th, at about 145 PM or thereabouts. Thank you - HBR read more

Too long for service, not given any cutlery or syrup for pancakes had to return. No butter.

person did not know how to use the kiosk. went to the counter and waited more than several minutes as the employees just stared at me. I asked to place an order and they just looked at me with disregard read more

Lmao my hamburger came with no meat patty inside of it. I went in to tell them and the woman manager who handled it was really sweet tho

BE CAREFUL!! EMPLOYEES ARE AGGRESSIVE! I was physically attacked and verbally threatened by an employee. Management stood by them. read more

If you could give fewer stars, I would. Orders are often wrong and, inexplicably, take extremely long to come out. I have never been through the drive through in less than 20 minutes, even when the place is obviously not crowded. read more

One of the worst McDonald's I've ever been to. No car in front of me in the drive thru yet had to wait 12 minutes. The manager then barks at me telling me they only have 1cook. This is the type of experience I'd expect from a McDonald's in Philadelphia not Ardmore. Show some pride in your business. Hire appropriately. read more

This review combines my recent visits to this particular location. Service: In short: Rude and extremely resentful towards customers. The premises are unclean and do not appear regularly cleaned. Also, The order kiosks cannot print receipts, and have been unable for at least 6 months. The staff members seem to enjoy each other's company but clearly have issues when dealing or with customers. Their dismissive tone, and sometimes outright annoyance or confrontation, make it clear that customers are NOT welcome. I understand that some customers can be annoying, but taking it out on others is unacceptable. The kiosk machine hasn't printed a receipt in at least six months. So, when I place walk-in orders, I prefer using a cashier because I know I will need my receipt as proof for ordered and paid items, as there is a tendency for my orders to be wrong or missing items. It's unfortunate, but it has become necessary. Please, get your receipts in order!!!!! However, staff gets frustrated, angry, or even dismissive. I've had employees tell me that I must use the kiosk, refusing to take orders at the register (as if it's mandatory). Also, I've experienced staffers calling out orders like "large coke and nuggets," but they only give me a bag with nuggets, without the large drink. How do you forget the drink when you call it out multiple times?? On another occasion, I ordered a number one and received five BBQ packets meant for nuggets instead of ketchup. At this point, it seems like they are purposely messing with customers and orders. If you plan to use the drive-thru at night on weekends, be aware that the staff members sometimes turn off the drive-thru and front lights to give the impression that they are closed and avoid taking orders. I have personally witnessed this on multiple occasions on Fridays and Saturdays around 8:45 - 9:30 PM. Although the location is open, the outside drive-thru and McDonald's street lights are turned off. During my last visit, I encountered an extremely slippery floor. Even though they had placed a caution sign, one young employee slipped upon entering, yet no attempts were made by the staff to address the issue and make it safer. Furthermore, on my most recent visit, while waiting for my order, I noticed the bugs in the bucket next to the kiosks. Please see the attached photos. Food: It's McDonald's, and the food is essentially the same regardless of the location, but after encountering water bugs or critters... I'm done. (Please see the attached photos.) There are numerous other businesses within a short drive or walk that do not hold resentment toward their customers and actually maintain cleanliness. read more

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Let me start this off my saying that if I could give this a zero, I absolutely would. I have been to this McDonald's several times and it never fails to make my day worse. I've been yelled at, cursed at, and worse of all, they keep getting my order wrong. This time I was aggressively spoken to, and while waiting to pay at the window that clearly says "pay here" the worker felt the need to stick her body out the window and yell at me. They didn't even mix our Oreo mcflurries. But at least their machine was working which is a rarity. This is the worse experience I've had at any McDonald's. Thank you and goodbye. read more

The worst restaurant in the all entire area . This worker cursed at my Mother because I simply asked her if the order was ready or not ! Unbelievably mean and no class at all ! read more

McDonald's - The worker that cursed at my Mother ! - Fast Food Near Me - Ardmore, Pennsylvania

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Customer service is horrible. There is no greeting at the drive thru ... you wait at the mic to order for like 20 mins before someone says something. Employees are standing around just talking & sitting down on their phones. I saw a manager behind the counter that didn't even come to the window address the wait. I visited this location on 4/11/23. Go to another McDonald's location , the lobby was empty and it still took 45 mins before I left. read more

I wouldn't say it's super ultra terrible but there's most definitely better McDonald's out there. Employees aren't the kindest but can't say they ever been really mean to me. There's a slight hint of cannabis in there but it's everywhere. Sometimes the employees can gaslight you into saying it's your fault like saying they called your name but they never actually did. When I asked for extra pickles and sauce on the side, they gave me no sauce and 2 pickle slices. What the heck McDonald's that's not very kind. They kind just do the bare minimum and that's pretty much it. read more

If I could rate u a no star I truly would. I remember when I was just a wee little lad and I would go down to this McDonald's after a nice swim and get a cheeseburger. But, not what I wanted, I got an abomination. It was terrible. And all these years later this very McDonald's stabs me in the back on this fine rainy night. I will never, and I mean never, attend this McDonald's. Fuck ketchup read more

McDonald's - I ordered a very simple plain double cheeseburger but I ended up getting the whole menu between two pieces of Luke warm bread. - Fast Food Near Me - Ardmore, Pennsylvania

Can't order w a human being. The humans that do exist speak in grunts. Zero warmth. Confusing touch screen and no ability to order with a human being. I hope McDonald's dies as a result of their automation. Really. And it's not fast anymore either. And it's ridiculously expensive. read more

Worst McDonalds on earth. Nearly every time they screw something up. Last night was the final straw - and last time we will use the Ardmore location. We got not one but TWO happy meals without the nuggets. THE MAIN PART OF THE MEAL. Explain that to a 6 and 3 year old "sorry - your favorite part of a happy meal has to be relaxed with Dino nuggets." read more

McDonald's - What I call an UnHappy Meal, because there weren't any nuggets. - Fast Food Near Me - Ardmore, Pennsylvania

I was heading off to a break-fast after Yom Kippur services, but after fasting all day, I was starving. Even though I hadn't been to McDonalds in YEARS, I thought that McDonalds would be a fast place to pick up some food, so I decided to stop off. I got in line and waited around 5 minutes before getting up to the ordering area. A couple of other people in my party got some food, but one person, named Victor, could not get a milkshake, as their machine was broken. I've heard from some others that this McDonald's has never fixed their ice cream machine. Even worse, in the midst of placing our order, the order taker disappeared for a couple minutes, which seemed odd. Anyway, when she came back, I got their four piece buttermilk chicken. However, upon asking what is in their new signature sauce, I was just told, "I don't know." Later, when picking up my food, she told me that the signature sauce had a bit of a spicy complexion, but I feel like she should know what is in the sauce. Eventually, when we pulled up to the window, we were given a Happy Meal and two orders of fries. We ordered neither of those. To add insult to injury, we were just told to pull up to the front of the store to get my buttermilk chicken. The buttermilk chicken I had was fine and was solid for McDonalds, but was nothing special. In a way, I wish I had just stayed hungry and continued driving to the break-fast rather than having to go through the hassle of this McDonalds. read more

I've been coming here for the past month and the workers are never in a good mood. There's always something wrong with my order. Take forever to make food, even when it's not busy. read more

I come here on my lunch break sometimes and i have NEVER EVER met a ruder more miserable staff in my life. This wasn't just one bad time I've had there, it's every single time and it's to every single costumer. They yell at you, talk down to you when you ask a simple question and are just straight up so rude. DO NOT COME TO THIS MCDONALDS!!!!!!! If i could give 0 stars i seriously would. read more

My experience in this McDonald's was disgraceful The customer service is awful they make kids run around like hoodlums McDonald's employees ignore The customers that need help they say there's no bikes allowed there was all these kids with bikes outside McDonald's had been nine or 10 bikes this is totally disgraceful and not right need to improve customer service totally Plus I would fire the manager that runs the business because place a business it's not a playground and they should be ashamed of themselves read more

The slowest McDonalds in the world Not busy at all and took 15 minutes to even place my order read more

Yesterday my mother and I attempted to purchase lunch for the family via the mobile app. I have done this successfully several times at other locations, and in the various different ways (drive through, curbside, walk-in) but this location has hands down the worst setup and service I have ever experienced with this process. We placed our order and drove to the restaurant. Upon arrival we saw a sign indicating curb spots to the left of the building. Driving around several times we weren't able to find any marked spots so we decided to go through the drive through. When we finally got to the speaker (we were trying to park originally because the drive through was moderately busy) The agent on the speaker said, quite impolitely, that we had to come in or it "wont come up in our (McDonalds) system til we (the customers) pay". No apologies, or other statement made. When we asked for clarification, this statement was repeated, perhaps even more petulantly than before. As I mentioned, I have done this process several times, and usually, as I'm sure you know, we would simply provide a code to the agent on the speaker, and they would pull the order up there, allowing us to then pay and receive our order as if we had just given them it verbally. Why is this single store unable, or unwilling, to do this? This now started to upset me, so I punched the curbside arrival, paid, and then parked quite literally 10 feet in front of the sign with the giant arrow saying "Curbside Pickup". I was hoping that this would allow this process to still move smoothly because we had a mobile-only deal on the order, and I was upset enough that I was unwilling to repeat the order through the drive through to coddle this restaurants unwillingness to cooperate with the program. Going inside is inconvenient for both my mother and I due to mobility challenges. The app asks for 5 minutes for our food to be delivered. I am sure, once you pull up whatever tracking system you have that it will either have been falsified, or it will show that 12 minutes after no sign of our food, I had to set up and get myself out of the car to go inside to the counter. I waited in line behind three other customers as they ordered and told the cashier that I was picking up a mobile order. Another person behind the counter responded that they had it here, and set it on the counter, packaged up, well and good. But then said, "let me get your drinks". Another fair amount of time, during which another 4-5 people ordered from the cashier I was near, went by, and finally my drinks were brought and a carrier for them produced. I was able to get the order out to the car in one trip. I estimate 3 minutes looking for a spot, giving up, then 5 minutes waiting in the drive through line, 12 minutes waiting in the parking area for the food, giving up, then 2-3 minutes to get inside, 3 minutes waiting in line, and another 5 waiting for my drinks, plus time to get back out to the car and settled. A minimum of 30 minutes from arrival on the property to leaving with our order. If this is acceptable for your company/franchisee, etc I can't imagine how you stay in business. Unreal. read more

Customer service sucks!!! Do not go to eat here. I understand that there is no other McDonald's near by but, this is the worst one in Ardmore. You have been warned. read more

McDonald's - Fast Food Near Me - Ardmore, Pennsylvania

I agree with the rest of these reviews...the SLOWEST drive thru I have been to in my entire life!! I'm not kidding. I pulled in at 205p. I drove off w my order at 225p. I have no idea why it took so long bc each window I was asked 'what did you order?' with no explanation of why they didn't know or have it ready. When I got to the handoff I was given my drink w no straw. Then the rest of my order a few minutes later. Good thing I checked the bag bc no straw in there either. Fries were good. Sandwich tasted off but not sure why. Will NEVER stop here again and neither should anyone else. The employees just don't care about service. read more

GHETTO! DO NOT GO HERE!. No greeting and gave us the wrong order. When we let them know, they were very combative. Then the manager comes to the window like she was ready to fight. Instead of saying, hi how may I help you? Or no problem, I'll take care of it, she yells no I have the headset and you asked for a #2. We just took it because at that point, who knows what the would've done with our food. I'd I could give 0 stars I would. read more

HORRIBLE. My father ordered a singular medium fry online and skipped the speaker, when we got up to the pickup window my father showed him our order and the worker proceeds to say "You cant skip the speaker because if you didnt your food wouldve already been ready." in a horrible tone. they also say that when just before we watched them take 10 minutes to give other people their meals. they walked off and started talking and cussing about my father , saying " This F*cking man skipped the speaker and now hes at the window with his online order" and one minute later they hand us our fries. But as soon as he walks away he is still cussing about my father. Overall HORRIBLE SERVICE. 0/10 do not go. And outside of the resturant was DISGUSTING. The workers were so disrespectful. Wouldve given ZERO STARS if i could. read more

Honestly I the slowest establishment in the world. I've never actually stayed in the line long enough to get my food, horrible. Surprising to all of McDonald's locations are pretty quick read more

Absolutely terrible and rude service here on top of that very slow with no sense of urgency it's fast food not slow food

Ordering process and cashier experience was good. As far as the server, his hands looked like he was working a car before handing me my food. I've seen actual mechanics with cleaner hands. I call the store immediately after pulling out of the drive through and told the manager about the incident. Manager immediately defended him stating "that's how his hands look". Poor management and customer service. read more

I undertake about Covid and all. But who sits in a drive there for 30'minutes . It about made me Late to where I needed to go. This is ridiculous this is slowest ass fast food place I ever ever been too. Don't go here unless you have all day and all night waiting for your order. read more

Absolutely disgusting filthy McDonalds and there bathroom toilet in the mens bathroom has NO DOOR. There is just a wide open space with a toilet with no privacy and no door with nothing. Aside from being disgusting I am pretty sure it's illegal and I reported it to the Health department. read more

McDonald's - mens bathroom toilet has NO DOOR - Fast Food Near Me - Ardmore, Pennsylvania

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This place is an embarrassment to the McDonald's Corporation. If this location is a franchise McDonald's should take it back. Food on the chairs, look at the trash on the floor (right at the front counter) and no ice one of the machines. I am surprised that the Lower Merion health inspector hasn't shut this down. The workers are doing the best that they can with their limited education, but come on turn down the hip-hop music down to an acceptable level. Music is supposed to be BACKGROUND and not here to entertain the workers. The McDonald's in Rosemont is amazing- maybe they take a lesson from them. read more

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They're idiots. I ordered a new double quarter ponder meal and cheese, and crispy chix sandwich. No one was there. It was 9 pm. They told me to wait and I waited 15 minutes for half my order and they told me to leave. Waste of a McDonald's. They're high. read more

I have left critical yelps before. But not this time. Fantastic!!!!! I received swift service and hot food. The dining room is now open as the renovations are complete. Both the outside and inside look brand new. It's is a nice transformation. The best part of my visit - Peaches' fantastic customer service and friendliness at the front counter. Thank you!!! read more

If you can, lower your expectations even more than usual. This place is full of "I don't care" attitude and the service to match. I get it, you hate your job (so do most people), but if you're going to interact with the general public you can pretend for a second that you care. read more

Starve your self before you go here. You'll stave waiting for the food anyway so why bother going. Absolutely the worst service in the area. Completely understaffed. Watching the people work you can tell that there is no sense of good service instilled in them. Very poor management. read more

Do you have smoothies? The machine's down right now. How about a Frappe? All the machines are down right now. Are you sure? What about an Oreo McFlurry? All the machines are down right now. Can I just get a water with no ice? Out comes a Sprite, on the rocks. Just might be time for management to close this store and admit that they had stopped even trying. read more