The wait was terrible(over 25 min) the staff was rude! When I asked to complain to the manager, he was dismissive

This is possibly the absolute worst Wendy's I have ever been to . I don't understand how it is that they completely ignore you when you order your food then just stuff done crap in the bagcandctakecyour money . read more

This truly store is truly worthy of 1 star. Where do I begin.... 1. This restaurant is always filthy/ dirty. The tables are never clean, the doors always have hand prints, the bathrooms are dirty, the condiment area is always a mess and the floor needs a good sweep. 2. The workers seem like they couldn't care less and the manager is non existent. Specifically, I place my order, there is no real greeting from the cashier. I just this lazy look, like I was inconveniencing them. Not ignorance but indifference.. The manager is non-existent it seems. There was literally a woman standing next to me that requested management. One of the workers came out and told her the manager wasn't coming out and that she could resolve the issue. This is not how to run a restaurant nor is it fair to the worker, especially if things get hostile. The only pro to the experience was that the food was at least hot and fresh. This location needs an overhaul and new management. Corporate needs to look into this store. read more

This is the worst wendys.. Customer Setvice is always bad. Food is never right and it's always a issue wit the kids that work there.. they need better training at this location :( read more

They heated up a honey buddy chicken biscuit sandwich until it was a complete rock. I don't understand how fast food workers do this to paying customers. If they were out of uniform & experienced this type of customer service going through a drive thru & being given poor quality food they wouldn't like it & yet, they're completely comfortable doing it themselves. Why not take pride in making the food they way it was intended to be served? I grew up eating at this Wendy's. No more. That was my last trip there. read more

Slow service, dirty store, order is always wrong - partially filled. Workers stay on their cell phones instead of paying attention. Watched 2 workers walk over trash on the dining room floor. read more

Hadnt been to Wendys in years but had a hankering for a burger that disnt cost $10+. First off, no one would take my order at the drive thru after I asked the person over the loud speaker a question about a burger. Waited 10 mins and no one. Drove up to the window and no one would open the window despite there being at least 5 staff near the windo. After waiting another 5 minutes I decided to waive. A few staff looked at me and didnt respond. Someone finally opened the window only to give me an evil stare. Then the two other people who rang me up and gave me the food also gave me evil stares. OMG! THE WORST STAFF I HAVE EVER ENCOUNTERED ANYWHERE IN MY LIFE! If the owners only knew what was going on there. Oh and then the basic burger...pretty pathetic. read more

It was a great Wendy's. Food was quick. Service was helpful, and ambiance was not well at all. The place looked like trash. But that doesn't matter, it's a Wendy's!!! read more

The worker that I posted her photo is the worst ever in the restaurant business. I've been working and dealing with thousands of restaurants all over the city for more than 5 years . Never seen anyone worst than her . She's very impolite, very aggressive and super unprofessional. She started an argument and refused to give me the food over a small misunderstanding ( P or C , on the last name of a customer . read more

Wendy's - The worst worker ever ! - Burgers Near Me - Haverford, Pennsylvania

If you're closing early, turn off online ordering. Don't cancel the order 10 minutes after you accepted it.

I don't know what everyone is talking about, service was good, fries were very fresh, and DoorDash does deliver, that's how I got my food. I don't see anything wrong with this Wendy's. The frosty machine was working too. read more

If zero stars were possible I would rate 0/5. As others have stated, this Wendy's is a total disgrace to every Wendy's on earth. The staff are incomprehensibly useless, lazy and rude. I've never seen a franchise work so hard to be utterly incompetent in multiple ways on nearly every single visit. How does a Wendy's run out of honey mustard? Why do you think it's ok to give me the wrong nuggets as if I won't notice? Why isn't it open at 730am when the door says 630? Why are the employees physically shoving each other? The list goes on and on and on. The owner of this location should be ashamed and jailed. read more

Wendy's - Disaster Wendy - Burgers Near Me - Haverford, Pennsylvania

Website says that they offer Apple Pay but they do not. And they were rude when I didn't have another form of payment. Like got it together Wendy's read more

my gosh . IS YOUR frosty machine ever NOT broken. Send this to the higher ups before you go bankrupt. Do you even understand how many fights you have caused in my family the past 10 years (LITERALLY) over this. How many unnecessary tears I've cried over this. I just wanted my dang chocolate frosty as my reward. And by the way my therapist says this is a fine reason to be mad. 10 years of this and I am still a loyal hopeful customer. Call me when you get a new machine And everytime it is not available and i have to contact uber or DoorDash support and fight them to refund me fully (usually they don't). Goodnight .. more like BAD NIGHT. read more

Went through drive through and told the person on intercom I wanted to place 2 orders. He said that was impossible, he can't take 2 orders. I said well if you can't handle 2 orders can you get your manager please. It was silence on there intercom after for a minute so I drove to window and while waiting for someone to come all I heard and saw was the you staff cursing at each other and doing everything but working. Then police came and told me with empathy that they called the cops and won't take the order. Strange!!!! read more

Wendy's - Poorly ran business - Burgers Near Me - Haverford, Pennsylvania

See all

This store is slow and the staff have a general uncaring attitude every tine I visit. The drive thru queue Is perpetually at least 15 minutes - even with an online order ahead entry. I like Wendy's but this location is intolerable and won't be getting return visits from me until they address their horrid service problems read more

This place has deals all of the time. So it's cheap for a quick fix. The chicken nuggets here are so much better than McDonald's and that's why they get a 4!! read more

I had a terrible experience with this restaurant about a year ago. (Please see posting.) They served improperly covered chilli which spilled all over my new car. When I called the place, there was shouting in the background. The woman answering the phone was rude and seemed incoherent. She said someone would call me. But she had not asked for my number and I never received a call. Given the reputation of the place I was afraid to return there personally. I dealt with Wendy's customer service ongoingly and was finally told that the district manager would compensate me for the expense cleaning my car. I never received the check. So far, I have not received a further response from Wendy's management. It appears that they do not follow up complaints and/or make false promises. It is concerning that what has seemed a worthy national business accepts such negligence. read more

This is the second time in a week that I've sat for more than 15 minutes in the drive through while almost no one else was in line. I have no idea what is going on with the service here. read more

Drive through was fast and efficient. Both windows did their jobs well. Food was good for the fast food quality. 4 for 4 with the Jr. Bacon Cheeseburger is a great deal! read more

Worst experience I have had in a long time. Sent my 12 year old son in to order , Boy in charge at 3:30 that afternoon told him they were out of hamburges & chicken sandwiches then when he went to leave said "just kidding" then after my son ordered he told him his card didn't work. When I went in to inquire I was told the card did work.... After waited or 5 minutes. I had to speak up & ask if anyone was working the counter. Then after waiting longer & watching the manager flirt with & distract his employees longer , when I asked while I was still waiting , I was treated turkey & with hostility to the point that a female employee had to restrain the manager. Horrible service & treatment and there were maybe 2 people in store not busy at the time. read more

Be prepared for terrible customer service at the Wendy's located in Haverford. . The drive-through line staff is very rude and pushy

I had a hankering for a nice burger and fries last week. Valentine's Day had me feeling lonely, and I knew the food could provide some, albeit brief, comfort for my loins. Didn't think too much about it, but as I ordered the Bacon-Nator with extra bacon, it kind of clicked. Maybe the reason I am alone on Valentines Day is because I never go for the "extra bacon" in real life. when im in line at Wendys, or Burger King, or decide to make the 1hr ride to Sheetz, I am in control. I order pickles and sides with confidence, and going all out is never a problem. maybe this year I can have that confidence with women. i can make her my #2, my cheeseburger, my huckleberry! new sea salt fries are nothing more then same as old fries, with slightly darker food coloring. i ended up going for a frosty at the payment windows. the lady i think realized it had been a tough one for me, so she let me get the large frosty for same price. things might be turning around. all in all, 2nd worst valentines day i ever had. read more

As with most huge fast food chains, some days are better than others. I've had my fair share of orders messed up here, but I think the current staff have been better than ever. I'm just a huge fan of their spicy chicken sandwich. It's the right amount of spice and crisp. read more

We waited in line for 20 min and there were only 2 customers in front of us. Another customer complained the sandwich was cold because he waited too long. The soda machine was not working. No ice and no soda. The server had to fill the soda from drive through machine. There were no salts and ketchup. The floor was sticky. This is by far the worst fast food restaurant we ever had. Will not go back. read more

Went through the drive thru at 11:40pm. Waited a while and no one answered or took my order. Wtf? If you're not gonna be open, don't advertise that you are. read more

Wendy's is really the only true "fast food" I can tolerate. I love their burgers, I usually get the junior bacon cheeseburger. The fries are also good. I like that this Wendy's is open late. Obviously you can't beat the price, it's fast food. However, they have messed up our order more than once. read more

As far Wendy's food is concerned, I have nothing to complain about. Their hamburgers and fries are a step above McDonald's and Burger King, and I enjoy their salads. However, my experiences with the service at this location have been consistently bad. The people working the drive-thru windows have terrible attitudes. I can understand being bitter about working a minimum wage job on the Main Line, but these employees need to realize that not all of their patrons are affluent snobs. Being polite goes a long way-- especially in the service sector. Unfortunately, their rudeness just cost them a customer. read more

Very slow service. A nugget had a weird white chunky stuff that looked like blue cheese but very disgusting I would definitely not recommend! read more

How hard can it be to make a business transaction? My first question at the drive thru: do you have fresh coffee, they said yes. When I arrived at my destination less than 5 minutes later, the coffee is cold and the cup is half empty. I didn't drink any of it, had to throw it out. My order came to 10.31, but the screen read 8.31 when I pulled toward the window, they could have said " and your total is 10.31" so I wouldn't be sitting at the window waiting for my 2 dollars change. And how would I know if they were correct, they didn't give me a receipt. No receipt, half empty cold coffee, inaccurate screen, inattentive workers. Hey, it's a thankless, minimum wage gig, I get it. But there's other places to take my business. read more

sunday evening, burger was given cold, bun hard and stale. chesse wasnt even melted much. literally a cold burger. nice guys.

Honestly, there isn't a week that goes by where I don't find myself a stopping at this Wendy's. It always exceeds my expectations. Their signature 4for4 is an incredible deal. The nuggets and fries are simply delightful. The deal itself allows such wide variety of options to choose from. I recommend the junior bacon, and swap out the drink for a small milkshake. The day they get rid of this deal is the day I lose all faith in humanity read more

If I could give this place no stars I would my husband has an accent and when ordering our food was told to speak English. Are you serious!? Not only did we deal with one impolite person another one came on the speaker to be just as rude. Once we got to the window not once were we even acknowledged had to ask for a receipt and when I brought it to her attention that our order was wrong she screamed you'll have to pay for it. I'm new to the area and will not be returning here at all read more

Let's be honest, if you've been to one Wendy's, you've been to them all. The reason I'll always have a fond memory of Haverford's Wendy's is when I was going to Methacton High back in the 70s, this one was the only one in the area. I kid you not. They weren't everywhere then like they are now--and it was by accident I discovered the one on Lancaster Avenue because I didn't know it was there. Their catch phrase was Hot-N-Juicy and that's exactly what the burgers were. I couldn't wait till I got out of school Friday, hop on my bike, and ride the 17 miles from my house to this Wendy's in Haverford. They say some things never change. While about every six weeks I'll patronize my local Wendy's, I make it a point once a year to go back to Haverford. I agree with some of the other reviews that the staff isn't exactly congenial sometimes, but hey, that's to be expected at a fast-food establishment. I'm not a spring chicken anymore so I have to watch how much beef I eat, so I have the Spicy Chicken combo. Not a bad alternative. In the spring when they have their fish sandwiches, theirs are better than McDonald's or Burger King's, in my mind. Sometimes I'll swap my fries for chili because that's good stuff too. read more

Nothing exciting. It is clean typical food. The ladies that took my order didn't laugh at my jokes... But then again the joke wasn't that funny! read more

I'm so happy that the Main Line at least has this Wendy's... There are limited choices for fast food over here, so I'm keeping my fingers crossed that these guys stay... You never know when you're gonna have a craving for a chocolate frosty and this Haverford location is just about it for local choices... Aside from the McDonald's in Bryn Mawr. Plus, these guys are open until 1am and the employees are very friendly. read more

By far and away the worst drive-through service I've ever encountered in my entire life. I don't know if there something wrong with her speakers with the microphone but you have to speak into the drive-through but constantly being asked to repeat yourself is pretty annoying especially when you can hear the employees having a party back there. Unbelievable. Then finally get to the window and you get him completely wrong order is awfully frustrating. read more

This is my favorite Wendy's. I'm gonna be honest, I used to live next door. I've probably been to this Wendy's 1,000 times. I've seen it all at this Wendy's. I've seen fights break out in the kitchen. I've seen drunk people licking french fries off the floor. I even saw a wedding party there once. But I'll tell you what -- they always deliver. I especially like the chicken club add cheese. Or the junior bacon cheeseburger. One day the manager even gave me a VIP card which gave me a 10% discount. I cherished that card for years. Then my wallet was stolen. But I still feel like a VIP every time I walk in that place. Back in the old days when they used to have the super salad bar with unlimited pizza, I would call ahead and ask them to fire up some extra pies and they'd put some out just for me. They made me feel special, man. Some folks say that all Wendy's are the same. No. This place is home. This is my Cheers. read more

Experience the worst service from an employee at Wendy's , the worker at the drive through just shut the window in my face and refused to serve me and my friend (2 college students) , never going back again. read more

Recently, service has been rude. When I requested my receipt, it was tossed into my car. The fries were unsalted and stale. 6 months ago food and service were great. read more