I had to drive back because they forgot one of my orders and when I got it, I did not get it they way it supposed to come. And I over heard them saying the sandwich doesn't come with lettuce and mayo. I showed them proof that it does and they just slapped the lettuce on my sandwich and no mayo... read more

This is just outrageous, there are workers scrambling everywhere they're screaming at each other the food is horrible. They have the coldest fries, the pinkest burger. It's just so nasty. I wouldn't recommend coming here. read more

Workers dont listen and screw up orders jus go inside and save yourself the headache so you can at least check the order

i have gotten a mcdouble two times in a row now, i have specified ONLY cheese, lettuce, and mayonnaise. BOTH times i have recieved it either with NO cheese, or with onions, ketchup, mustard, and pickles. this is NOT okay and quite foul to be frank. read more

Got a burger with no patty. Got it from the drive thru so I did not find out until I got home.

I ordered: an original chicken combo extra pickles Two Hamburgers Plain My boy can't have cheese. What I received : Two cheeseburgers One pickle on my crispy chicken and fries that were small hard and over done basically bottom of the barrel. I get it's fast food but almost 20 bucks and it was awful except for the chicken. I should of double checked but when you repeat your order AT the cashier not drive through it's not Brain surgery. And no one wants to go back and deal with Andover drivers at that McDonald's no one lets you out. read more

It is amazing how frequently they get orders wrong. I absolutely suggest not using the drive through. Go in and order your food, double check everything. unreliable. read more

Only McDonalds establishment in a 25 mile radius that charges for water. Should tell you enough about the owners. If you're stopping by before a trip up north, both McDonald establishments (one conveniently off Pelham St exit) give water and soda water for free. Preserve your body with healthier options. Starbucks is up the street with free water and delicious breakfast food. Again, ordering dunkin donuts food online will save you the hassle of waiting in line. Going up north again? Pressed Cafe has beautiful breakfast burritos that make Chipotle look weak. moral of the story, avoid this place read more

After waiting for 30 mins, received already eaten Cheeseburger, escalates to the manager and waited for another 30 mins just to find out that this time instead of cheeseburger they gave wrong order again....have never had such an awful experience ...just next level..wish there was an option to put negative stars read more

McDonald's - Received already eaten cheeseburger - Fast Food Near Me - Andover, Massachusetts

I have been popping in here a couple times a month for probably 20 years. I think it's been the same owners the whole time. I'd say 92% of the time my orders are quick, hot and delicious. (Just like me ) Any variation from that I attribute to new/young staff that sometimes aren't totally getting the fast in fast food. But really. The customers at this location can be flipping super demanding and totally rude. I've seen it a million times here. You want these kids to be nice? You be nice first Brenda. Now get in your Mercedes and go look for your patience. ‍also. Really interesting the low key racism in other posts about workers not speaking English. Totally bet if they were kids from France speaking with an accent you'd be swooning. read more

Awful, Awful customer service and my order was wrong food was lukewarm. Won't be going there ever again

This McDonald's is horrible, if you want a screwed up slow order and to deal with smug attitudes this is the place to go.

Absolutely deplorable customer service. Not a single care as well. It is perfectly clear the employees and management do not care in the slightest. Got my french fries that were literally tiny over fried pieces and clearly bottom of the barrel(I would've waited for fresh had I been asked) and the sandwiches halfassed. Glad I never step into McDonald's itself usually anyhow. DONT GO HERE! read more

17 minutes in drive thru to get a coffee! Carisa Haley, as the owner, you should either sell the place to someone that actually wants to run a good restaurant or get your act together! While the service is a bit faster on weekday mornings, this Sunday morning was ridiculous. Especially since you're trying to run the place with only 3 employees. read more

Great people in this Mac Donalds, thank you Rosa, are you still there? Thank you every one at this place. You people are just wonderfull people.... given a chance for people who wants to work. Forever thank you guys, A grant hug since the "tropiques". Love u forever. Best fast food ever!! Miriam Menezes read more

This McDonals is disgusting!! I used the restroom this morning and as I was waiting an employee was using it. Flushed the toilet and walked out!! Never washed her hands!! I will NEVER eat in there!! read more

Yeah... The other reviews are spot on here. Ordered the mighty wings and a large fries. Fries were cold. Not warm. Cold. Mighty wings were ok. Don't know that I'd ever get them again, but at least they weren't cold. Unfortunately I think the mcdonalds curse of wanting to serve people immediately has full handle of this place. Rather than handing people fresh food, they just give you stuff that's clearly been sitting out just so they can hand it to you seconds after your order. Or, they simply don't care. Maybe even a mixture of both. read more

Whoa~~~~~~~ so steaming right now. I was very specific with my order even to how many sauces we need through the drive through. They said ok through the drive through but didn't give me the right amount, so I sent in my daughter to get them. She was shut down by the cashier. Realizing they forgot my 4 milkshakes I went in. She told me that I'd have to pay for the extra sauce. That's fine. Gave no attitude and paid for it. Then she goes off to another coworker talking crap about me in Spanish. You really need to be careful these days with that. First off, you shouldn't talk about your customers period...especially if they're right there. You don't know who can understand! I stood there while she had her back faced to me until she stopped and said loudly, "Are you done talking about me?" before walking out. Forget about my sauces. I came in and paid for it NO PROBLEM! You forgot my drinks and I came in to you and then you're going to complain about me?! I understood you! Wow. read more

Mc'Donald employees on break even though the place is filthy...why I take my son here, I just don't know. The place is dirty and the employees are rude!! It was 4:30pm and I looked for a clean table, but could only find one. Do they ever wipe tables? read more

McDonald's - McDonald's employees taking a break - Fast Food Near Me - Andover, Massachusetts

Here' something you don't see everyday, especially while in the drive thru. The lady in front of us had purchased an apple pie and was upset that she was being charged thirty cents more then posted on the sign. The young man at the window would not honor the posted price when it was brought to his attention. While this woman held the line up and refused to move, the manager came out to verify that the sign reflected a sale price that was expired and asked the crew member to refund the difference. This dingbat now refused to do so at her request and argued with the manager through the window. Eventually common sense prevailed, the employee shut his mouth, refunded the customer got her thirty cents and the drive thru line moved. Customer service at it's best. read more

Why it's called "McDonald's of Andover" is a bit beyond me, but who cares. Now, I usually don't review places that people don't look up for reviews, like gas stations and fast food restaurants, but I go to this probably about once a week or so. First, the staff seems to change every time, sometimes it's a Ukrainian crew and I come back the next week and it's changed. It's kind of strange but who cares. I don't really care for it here because the people are in a way rude. I've gone plenty of times and just got stared at, the people behind the counter just imagining that he knew that that I could order. The simple words of "Can I take your order?" seem non-existent when you order inside. They are quick, and that is probably one of the only two redeeming factors, the other being it is near my house. S.O. read more

If I could give zero, I would. I made the mistake of taking my son (14) to the McDonalds on North Main in Andover (Rt 28) - his baseball game ran late, and he said he was "starving'. He wanted the #2 (Qtr pounder w/ fries & a sprite) my daughter got chicken nuggets w/ fries. 5 hours later he woke up and vomited on the floor of his bed room - couldn't even make it to the bathroom 15-feet away. My daughter threw up this morning. She's a little better, but it's been over 12-hours and he's STILL home dry heaving every 30-minutes... Draw your own conclusions, but this sure looks like food poisoning to me. My kids haven't been physically ill in years. The only one who DIDN'T get sick was the one who DIDN'T get anything from this sh*thole McDonalds - me. read more

I thought honestly if you worked at Mickey D's you c were just out of luck I did not know you just plainly sucked at everything else!!! The men that work there are so nice and playful...the girls on the other hand are just plain stupid!! No customer service skills what so ever and they were on the phone whilst at the drive thorugh window so bad Iwould think MD'S in lawrence ma was worse due to all the immagrants working there but they are not !! Jeez!! read more

The service here is terrible. They always close early I work in a restaurant so I understand wanting to leave early and what not. But they say online they are open until 11 pm and I've gone a half dozen times and they've been closed at 1030. Not a huge deal but my complaint is for a manager who gives side looks and intimidates patrons because they roll up half hour before closing time. They also frequently forget items and then fuss when customers request it at the window before leaving. When the service is good it's freaking fantastic but when it sucks it sucks and nothing gets done to correct the issues at hand. Not many things need to be fixed but some do read more

After a very lengthy closure due to what seems to be a very pretty renovation, and then the Columbia Gas disaster, I really, genuinely wanted to support this place and give them another chance. On maybe their third day open, they couldn't make us any hot drinks aside from coffee. Same old machine(s) not working...back to business as usual, I guess! read more

This is the WORST McDonalds I've ever been to. They can't even make an iced coffee properly. They always mess up my orders and have a horrible rude attitude over nothing. read more

The workers mess up every order I get. They are all dramatic teenagers who have zero ability to recognize that they are at work. They're right down the street so it's the easiest to get to. That's why I still go. read more

This mc Ds is the worse, I complained about the lousy food and wanted to talk to a manager, no mgr. would not give the owners phone the fries were all soggy Two cheese burgers One was ok, the other The bottom bun was So hard it would not Break on my dashbd Soda was fine. Was threatened with them calling the police . This is not the first time but after 12 years I figured once was acceptable. I'll not be going back there and have told other cab drivers . I just wanted to have them fix the problem not to start any problems . One star the soda was fine read more

H*ck this place. I drove for a half hour to get the szechaun sauce but they "didnt have any" The website lied.

So when I got there the entire crew was just hanging out behind the counter.. Wasn't that busy, so.. ok I guess... I placed my order with probably THE MOST apathetic dejected person on the entire planet, and then I got my food .. My meal consisted of cold fries, a flat Dr Pepper, a quarter pounder on a stale bun with cheese melted half on the burger and half in the box, and an Oreo mcflurry that they either forgot to (or I'm guessing really didn't care to) mix which resulted in a lovely puff of Oreos spilling all over me and my car when I tried to remove the spoon. Im really not a picky food person and never Yelp or anything like this...I know people aren't thrilled at work or have bad days or whatever and that's fine, and maybe if it was just the fries or just the soda that sucked I really wouldn't have cared, but seriously??????????? This was by far the most depressing McDonald's experience in my entire life, it really just made me sad and beyond disappointed that's what I paid $10.57 for. read more

Went way out of my way to get food because they're supposed to be open till 1. Came and looks like someone got lazy and closed early. Will probably not be coming back here again. read more

I work right down the street and come in for the salads. They are great. The owner won't put any money into repairs. The decor is golf. Boring. One chairs been broken for months. The big problem is the staff. They are rude, loud, noisy and make for àn unpleasant experience. I'm not asking for library quiet but this is beyond reason. I won't be back. read more

Don't listen to the other reviews, they are really damn picky. The service is quick and easy, and there's an auto order panel. The employees don't treat you like a family member, and, let's be honest; they don't need to. If they serve you well, don't be a dick, then you have a good McDonalds. All that bullshit about the service is just really biased. And the machines didn't work a week after reopening, sure. But haven't you even given it a chance? The one thing I have to say is that the ice cream machine works, every time I go there. read more

No self serve coke which means no refills. Too many tables for 2 and not nearly enough for bigger groups. They need to rip this dump down and start over. read more

The worst service imaginable. They have a bunch of people working there now who are more concerned with goofing off, being loud, and sharing personal stories than taking care of the customers. The drive thru service is abysmal - I don't know how the owner(s) are okay with the service (or lack thereof) those workers are providing. A 10+ minute wait for a simple order is ridiculous - especially when they can't even get the order correct all the way through! The service here is reminiscent of the Sonic in Lawrence - and that placed closed down almost as soon as it opened ... That should say something. read more

Quick and friendly service. Everything was how I ordered it. Fries were hot,so were my sandwiches. Also very nice and polite workers, even though I had to wait two minutes for my fries(which I didn't mind since it meant they were fresh) they were very respectful and nice when telling me. No attitude or anything. Definitely recommend! read more

Worst customer service I have ever experienced. Have used the drive thru for coffee multiple times now. Never once get a hello or any type of greeting. Then they give you your order without a word or expression. Great way to start the day. read more

Never seems to have a cook in the early mornings, which equals to, no food in the morning!!! it's happend 3 times in the past week and a half... not a reliable place to get a snack in the morning!!! read more

Just waited 10 minutes for a small sprite. Nobody from anywhere else pitches in. Nobody opens another register. Not my biggest gripe. Grew up in andover practically living at this McDonalds as we were allowed to hang out there in the high school years. Now they all speak spanish in front of me. Are they talking about me? It's wrong! This is America, not Mexico or Spain. America! They speak english so why do they do this and why does the owner allow such an insult to paying customers? Not going back. No respect for me no respect for you. Dial 1 for ENGLISH! read more

I went to get a mc flurry and the did not take my order for 13 minutes and they did not even mix my flurry so this place is awful