First visit to this location in over 20 years. The staff person who took my order wasn't usually working the register. She apologized several times for taking longer than she expected. I kept telling her it was okay. Her name was Ellie and she was very kind and courteous. She recommened the Orange Dream with HiC but she hadn't tried the Caramel Apple Frappe' herself. I did go up to check on our order and I carried the drinks and Ellie carried the tray with the food. The Orange dream was okay, could have used more cream. My mother did not care for the Frappe' and said it was too sweet. The dining room was not clean at all and there was no ketchup in either of the two dispensers. I also noticed alot of giggling and louder than usual conversation by the employees in teh back but all in all it was still acceptable. The bathrooms were so so. I would come back to this location if I was in the area. Thank you. read more

This has to be one of the dirtiest McDonalds I have ever seen. The floor is covered with grease and it's hard to walk. Doors so full of fingerprints and food when you enter you don't dare touch anything. read more

Literal hell. Every time i have went here, there service was incredibly slow. i used to order a number 7 without cheese and apparently they don't have damn ears. they always throw uncooked cheese on the burger. last time i went i put my foot down, i ordered a large fry and had to wait 20 minutes for fries. i go up to the counter and ask for my fries and they gave me the wrong size. and the previous time i went there i ordered food and they forgot the burger, how do you forget the burger???? i go up and have to ask 2 times while the manager is yelling at all the employees and once i get my burger its more dryer than microwaving pizza for 5 hours. if this place can improve, maybe ill come back, but for now I'm done with this place read more

The thing to order through the drive through didn't work, and when I pulled to the service person was very dismissive and not apologetic. And then when I got my food, my mcflurry i specifically paid extra to have fudge didn't have fudge. The person who gave me my food was nice though. read more

McDonald's - mcflurry i asked for with fudge that i didn't get. - Burgers Near Me - Andover, Minnesota

The food tasted like a drunk alpaca threw up on white on a motercycle. My mcflurry had cum stains on it and it tasted like a mcflurry. read more

McDonald's - Burgers Near Me - Andover, Minnesota

I ate that Big Mac Attack and This was the worst McDonald's I ever had I'd rather eat it Detroit orders always wrong read more

McDonald's - This was my Big Mac meal - Burgers Near Me - Andover, Minnesota

Worst McDonald's I've ever been to, and I've been to many in MN. The staff were extremely rude, especially the woman behind the counter who wouldn't take my order, insisting I use the Kiosk instead. There was one other customer in the store and two cars in the drive thru so it wasn't busy at all! I'm 66 and don't use apps and such too well, but I struggled through using the Kiosk only to have it stop working after I placed my order. Went back to the counter where this same woman acted put out having to take my order, but when she told me the total, I asked why the Kiosk said it was $10.81 before it malfunctioned and now she is telling me it's $11.34? She said it's $11.34, take it or leave it! When I asked again, she told me I was being rude, she didn't have to help me and cancelled the order, telling me to, and I quote, "Get the f**k out of my store!" I asked her name because I would be contacting McDonald's and she said she didn't have to tell me that, to go ahead and contact them and see where that gets me, then put her hand over the card reader so I couldn't see her name on the transaction. I nudged her hand aside, and she screamed at the top of her lungs that I ASSAULTED her, she was calling the cops and told me to "get the f**K out" over and over again, even though I was already leaving! I sent in a complaint to McDonald's corporate office and received a standard, "we're sorry for your experience with unprofessional staff members" blah, blah, blah....but that woman should be FIRED!!! I doubt anything will happen to this woman though. Looking at the reviews here on YELP, it seems this location has had issues with rude and unprofessional staff for years! ETA: Brian Rudrud, Regional Manager for this location and 9 others, called me yesterday. He apologized profusely for this incident, assured me he'd be making a personal visit to this store to deal with this employee and is sending me some gift cards. I was glad to see that contacting McDonald's in fact DOES do some good when there are problems like this. Thanks Brian! read more

McDonald's is a beacon of consistency throughout the decades.There will always be ups and downs in any business but who hasn't had a less than stellar performance in their job now and then?Admittedly,my trips are between 3 and 5 times yearly now that I eat better than before.Big Macs,1/4# with cheese and the delicious French Fries will always be a go to place to fill my stomach. read more

I can in today and this manager name Anthony he servered me at the front counter and a couple of people came in and he was so rude I think they came in to check their schedule and he wouldn't let them pass I think you have cameras he threw so book at the on the counter someone needs to do something about who they hire he was really rude throwing things in front of customers I don't know if I will come there anymore whoever reads this you need to talk to your employees read more

Very unsatisfied the Andover McDonald's. DONNA! GET YOUR EMPLOYEES IN CHECK BABES!! (Love you Donna)I was trying to pay with my app because I used a code and have a linked payment. I was trying to explain this to the boy at the back window, but he was giving us major attitude and being very rude. As I was kindly trying to explain what I meant, and show him how to use the linked payment. He cute me off and told me he didn't care and asked for my card instead. Highly frustrating. read more

I have been here a few times, and never really had any issues since my order always seems to be what I ordered. It seems that this drive-thru is always busy, so to stop here when there was a lull was the right choice. Not only did the big mac hit the spot, but the people were really nice and friendly. It was a joy to stop here, and to back at another not so busy time. read more

The night manager swore at us for asking why they closed AN HOUR early. Threatened to call the police when we said they were lazy. Watch out for these workers. INSANE. read more

This is probably the worst run McDonald's franchise in the state. Always check your order before you drive away if you go the the drive thru. At least 80% of the time they will get your order wrong. read more

Worst Mcdonald's I've ever been to.. I've had plenty of situations with this location with me leaving upset. Tonight's situation is leading me to never coming back. read more

Rating this location one star when compared to all other McDonald's. They must seek out the youngest, most incompetent employees (trying to save money on wages?). ALWAYS slow, frequent errors in providing the right order, and the most unforgivable sin: COLD COFFEE! Do yourself a favor and drive another mile over to Riverdale if you need a McDs fix; their prices are even cheaper. This location is practically next door and each time I think I'll give them another go (because, it's just an order for coffee, how bad could that be?) I regret it. read more

They take forever, and the line is always long as hell. The people who work at the drive thru are usually pretty nice though.

My mother and I came to Mcdonald's just to get two ice creams and a small fry. Everything was fine at first, we sat down at a table and all was well until I got up to get a napkin. One of the employees there let out a huge burp. It was absolutely disgusting and I don't plan on going back inside there anytime soon. Disappointed with how the employees there acted. We got up and left in absolute disgust. I don't recommend. read more

I may have had a bad experience here in the past, but I have to say today totally redeemed my thoughts about this particular McDonald's location period. I was running late for work and somehow dumped my wallet out of my car into the garage and didn't notice until I had already ordered my food at McDonald's and pulled up to the window :( I apologized to the woman working there and said I had forgotten my wallet at home,showed her my empty purse and said I would be right back and could I just reorder then or could they put the food aside? She was so sweet, she said, no problem don't run home, this is on me today I know what it's like to be up early in the morning for work! What an incredibly nice person and what a thoughtful thing to do on a tired a Sunday morning when I could hardly get up for work! I really appreciated her thoughtfulness. read more

So they are open 24 hours. On 2/25/2017 I got to the drive up at 1 am, and waited at the menu board for 3 minutes with no body saying anything. meanwhile the other lane with a menu board took two orders and they went just fine. I then reversed my car and to the first menu board speaker and they took my order. there was three cars ahead of me. I waited in that line for 15 mins and then got to the window and waited another 15 minutes. they said it was because of fries. the thing is the order before me waited 6 minutes and only got ice cream. When I asked the guy what the problem was he acted like that it was normal. My assessment is no staff and organizational skill. I cannot imagine what the food would of been like. I did not take my order after a 35 minute process. read more

HORRIBLE service. Was charged TWICE when ordering in the app. Thought it would be quicker to do it in the app than the drive thru (cuz that is slow too!!!) Then went in to the store to verify my order went thru and Peggy the manager said I had to pay a second time since her system didnt show I paid, but showed her my bank account that is was deducted. she was rude and the customer service is NON existent. will drive to a different one from now on. read more

Stay away from this location! I can't imagine having a good experience at all possible! This has been my local McDonald's for almost two years now and not one single time have I had something positive to say. I know the days of good customer service are as close to extinct as dinosaurs but holy kinky cats this place is the worst! I can not emphasise that enough. The food is NEVER "fresh", the employees... We'll just sum it up as being some of the rudest people I've ever encountered in my life as this is being said as someone who worked in McDonald's management for 5 years. This place makes me so extremely happy that I would never have to associate myself with that again. McDonald's isn't great to begin with, but if you find yourself bin a must have situation avoid this one like a case of herpes! read more

Horrible. We literally went through the drive through, when there were absolutely no cars and I rush, and they gave us some excuse that they were 'understaffed' and 'closed at the moment' honestly tear this place down. Blaine location is way better. read more

I had one of their 1/4 pounders, you know "fresh", it was no different than any other time I've had the 1/4 pounder....

Bad service. Slow service. Wrong order. Stopped in for a large Coke. Waited 10 minutes in the drive-through line. Received an iced tea. Horrible. Do not recommend. read more

This McDonald's is not good....sub-par food even comparing to other McDs. Service is always slow even if it's not that busy.the only saving grace for me as a mom is itbhas a playplace. read more

Worst McDonald's EVER! The staff (drive-thru) are unbelievably STUPID! I gave them one last chance and even ordered only 3 items this time. They CONSISTANTLY "forget" items and i have NEVER received a full order out of all the times I have been there (over 100+ visits). They didnt give me a receipt this time either, so i couldnt report the transaction. Seriously, drive the extra few miles to the next one down the road off of Main Street and Northdale Blvd. This specific location should not be in business. Terrible establishment. HIGHLY URGING PEOPLE TO NOT SUPPORT THIS LOCATION. read more

McDonald's has gotten big enough that they just don't care anymore. They don't care about the quality of their food, customer service or providing a clean environment for patrons. There is no pride in their services or respect for the public. Thank goodness my kids are grown and I don't ever have to patronize this place again. read more

hate how they always change there hours! used to be open 24/7 now they aren't even open to 12?? wtf what am i supposed to eat at these hours i am not cleaning my kitchen at the butt crack of dawn. read more

Whenever I go to this location I keep looking for the hidden cameras and wait for a TV show host to pop out from around the corner... it's THAT bad! I can't remember the last time my order has been 100% correct, a staff member was pleasant, the store was mostly clean, or the manager responded to my complaint with something other than "you can come back and I'll give you what was missed". Yeah, not driving 30 miles to come back for $10 worth of food. It should be checked before it goes out to the customer! We've been shorted food, given rotten and cold food, watched them take food from a drive thru customer who brought it inside because it was wrong and the employee took the food out of the bag and put it back or gave it to another customer, fraudulent charges on our card, and watched them use cups they were drinking out of and filled them for drive thru. The health inspector needs to go undercover at this location. Drive the extra couple of miles and go to the coon Rapids or Anoka location! read more