HORRIBLE customer service. They said it'd be "just a minute" at the speaker. I sat for 5+ minutes - 2 cars passed me & the people behind me started honking at me. All I ordered was a coffee & I'd used the app. By the time I got to the window, those 2 who passed me had ordered & gotten actual food. When I got to the window, I tried to tell them what happened but she closed the window in my face while I was mid sentence. So rude!! read more

(for Ryan Trahan to review)I would give 0 stars if I could, get this I went to get 6 cheeseburgers and guess what they all had no meat I had to wait 10 more minutes to get them and I left and wrote this review. read more

Ordered 2 apple pies had to wait for my order at the last window. Drove home, looked at the boxes to find the best by stickers peeled off. I open the box to see it's not apple pie. I call and they say they don't have apple pies and to come back tomorrow or tonight for refund. I came back and they will not return my money. Why waste so much of my time? What do I expect from McDonalds? I guess too much. I wouldn't be surprised if they let the roaches roam here. read more

This McDonald's is okay. The employee at the first window should be more personable and have better people skills. He has been here for quite some time and if I were a manager here I would stress that he must be a bit more friendly. It seems that he is just in a routine and don't care about the customer that helps his paycheck. The service is okay. Once in awhile, they get slowed up but for the most part, they are efficient but not very friendly. read more

Honestly, no one goes to McDonald's expecting the greatest service or the best food. But compared to every other McDonald's I've ever been to, this one is by far the worst I've ever seen. I went through the drive thru which always takes forever. I got an iced coffee and an orange juice. They told us to park in the curbside spot and they would bring out the drinks. It took them like 10 minutes to come outside and bring our drinks and they brought two coffees instead of the orange juice. I tried explaining that the order was wrong but the man didn't seem to understand me. So I went back through the drive thru and told them my issue. Once again they had me park in the same spot. The second time the man comes out, he still brings out two coffees. Then he proceeds to tell me that they're out of orange juice and have been all morning. Like why did no one tell me that? Anyway I took the coffees with disappointment. The other times I've come here, the ice tea always tastes stale and old which makes me think there is little to no quality control at this McDonald's. Even though this is the closest location to where I live, I will be going out of my way from now on to go to another location. The bar for McDonald's is already on the floor, but somehow this McDonald's managed to lower it to subterranean levels. It's almost comical, but yeah I won't be returning to this location and I encourage anyone reading to go literally anywhere else. read more

Literally a nut In your mouth every-time!!!! They never miss the burgers are immaculate no cap! No soggy fries ever and the buns are always gorgeous always perfect and toasty I've never ever had a bad meal here the best McDonald's in town by far. Reminds you of having McDonald's as a child and customer service is a 10/10 will be going here for the rest of my life. Also my hippie friend who hates McDonald's will eat at this one every time if that says anything read more

Worst one in the city, they never get my order correct and when I ask for items to be removed I get extra. Seems that they do it out of spite or something? I don't even order in person it's door dash 90% of the time and they still ruin it so it can't be my attitude or anything. Overall worst McDonald's in Albuquerque. I would leave negative stars if I could read more

Me and my family used McDonald's drive through tonight. As I was drinking my large sprite I feel something clog my straw I open my lid and there is a FULL PAPER TOWEL in my drink. I'm so disgusted I'll never go here again read more

McDonald's - a person holding a measuring cup - Fast Food Near Me - Albuquerque, New Mexico

McDonalds changes the inside of the stores but the food never changes. It is good for killing hunger but not that tasty. The staff is generally friendly but lacks enthusiasm. This is good place for quick bit but there are better in the area. read more

Ordered a 10 piece meal thru grub hub, forgot to put the fries in the bag, a straw to the watered down tea which was supposed to be sweetened tea! Not to mention every nugget had black little crusted stuff on them read more

McDonald's - Fast Food Near Me - Albuquerque, New Mexico

Awful! Just the WORST! We ordered our food. Got no receipt. They handed us our two drinks which had no ice! Then took a drink and it was mostly soda water. Got our food and left. Had to go back because we didn't get our fries. Got the fries. They were COLD and dried out! Awful. All our food was cold and awful! Chicken sandwich was also cold and completely dried out! The people were rude. Acted like we were the crazy ones! DRIVE ON BY THIS LOCATION AND FIND ANOTHER! read more

Went through their drive through after seeing a sign on their window that says "we serve breakfast all day" so I go to order and the guy waits till I'm done ordering to say "we don't serve breakfast." After I mentioned that the sign says otherwise he replied very sassy "not anymore, we haven't served breakfast for months" well then maybe take down the sign??? read more

Ordered oatmeal & iced coffee...had to park & wait in a sketchy part of town. Get my order after about 5 mins but get ice cold oatmeal....the oats were raw. This is the worst McDonald's. read more

So all excited to get pumpkin and cream pies!!! Bought two at 300 Lomas. Look what I got. They tore off the expired time on the label and sold them to me. They are dried out inside. Management here needs to be replaced. They are ripping me off for their own purposes. read more

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Worst McDonalds I've ever been too and I was probably one of their most loyal customers since the burgers sold for 15cents. They shorted me my food and went back and the cashier was rude so I asked for the manager (bald dude) and he was a jerk and threatened to call the cops on me. Terrible customer skills and bottom line - they didn't care whether I got the food I paid for or not. Never going back to a McDonalds!!! read more

The worst McDonald's I've ever been too in my 38 yrs of life! First off I sat at the drive thru intercom for 5 mins before giving up on getting anyone to take my order, then I get to the window and the lady acts like I'm the idiot for asking if there's something wrong with the intercom...she then informs me it's broke and gets agitated when I suggest putting up a sign...and then I place my order, didn't get ANYTHING I ordered. It appeared that I did when I checked the bag but when I got home I had the wrong drinks and not the sandwiches I ordered with cold fries. read more

Wish I could give ZERO stars. Live right down the street and have given this location on 300 Lomas Blvd several attempts and disappointed every time. Have never been to a worst McDonald's in ALL my life, even in crowded cities and worst parts of town. Not only are fries stale, short and refried several times but the chicken and burgers are always COLD but the service is even worst than the food. Went to drive thru today with a very high school aged guy at second window with his ears pieced named Isaac, who gave such attitude for no reason. Simply asked for ketchup for a LARGE fries then he started giving one packet at a time till he refused to give more ketchup after we reached a grand amount of three total. NEVER going back even if it is convenient to me. I hope this young boy get fired and someone contact corporate to get this location fixed at this point they're sadly losing money. read more

Convenient to Downtown ABQ. Get your food fast and easy. Gas station and convenience store attached. Gets crazy, busy, and wild at lunch time. Go earlier or later to avoid the rush.. read more

McDonald's - McDonald's Restaurant - Fast Food Near Me - Albuquerque, New Mexico

This McDonald's literally is the worst. Number 1, there is more homeless people in the parking lot than there were soldiers on the shores of Normandy. So if you manage to fight your way through those troops, then you go inside and it looks like the floor hasn't been cleaned since Trump was president. Coffee was cold, McMuffin tasted like rat balls, and it took forever. I would rather get hit the nuts with a baseball bat by Ted Williams than eat here ever again. read more

The slowest drive thru on the planet and very poor service. Don't expect to get a greeting or thank you.

I ordered and online curb side order and literally waited 1hr and couple minutes for just three items. Worst customer service as well!

Reading through these reviews is hilarious and also ridiculous and it's crazy that management here is obviously doing nothing to improve this location. I placed a mobile order today and went to go pick it up. I waited for a ridiculous amount of time before a manager came and handed me half my order and told me the ice cream machine was "broken" and to get a refund through the app. I told him I didn't know how to do that and I didn't think you could (spoiler alert, you CANT) he insisted I could and that there no way to give me a refund in person since the payment was processed through "the internet" ??? Um ok whatever, he was friendly enough I guess and apologized so I go to another store and get my ice cream. Then I go home, get on the app and NOPE you can not get a refund through the app. So I called the first store and the lady says I have to come back to get a refund, ugh, so I drive all the way back there, tell them what happened through the speaker and again have to wait so long at the window before anyone even comes up (while a huge line piles up behind me) finally a girl come to the window and tries to hand me someone else's food ?? I tell her the whole thing again and she says "oh I'm pretty sure you do need to go through the app" meanwhile my brain cells die and I try not to explode but she says she will double check with her manager. Finally her managers comes out and says she CAN give me a refund but she needs the card I used, ok well I placed mg order through the app specifically because I don't have the card with me!!! She says there's nothing she can do without the card. She doesn't apologize or anything. So basically I paid for food that I never got and there is nothing they will do to help me. Yea just like every other review has said, this is the worst McDonald's in the city. Save your sanity and go to Wendy's or something read more

One job to do and still botched my order. Ordered one double cheese burger with white cheddar as a substitute; you are not supposed to get charged for a substitute. Not only was I charged for extra cheese the employee put one cold white cheddar on the bun because the second cheese (American cheese) was melted on the burger. This employee was lazy and did not want to make a fresh burger. I ordered white cheddar not half white cheddar and half American cheese. Defeats the whole purpose of me getting a fresh burger! read more

The hours posted do not reflect the hours offered . I went at 6:30 one morning , I sat at the speaker for a good 5 mins . I got tired so I drive up honked nothing . This was strange as I seen two Mc Donald's employees walking around talking to others outside. I then called the businesses line and received no answer so I called until I did . The answer was the phone being picked up but then not saying anything . I then got ahold of someone saying she's alone and can't run the place by herself . So rude about it . I definitely will not be back read more

I don't expect too much from a McDonald's, but the least they can do is be open. Their own website says they open the drive thru at 4am and I've been there at 4:30am or even 4:55am and the drive thru is not open, they have the screens turned off and nobody answers even when you pull over to the windows. Worst every single time. read more

I don't generally remember McDonald's experiences but I do remember the staff here being really slow to take my order. So slow that I made a comment out loud to someone that looked like a manager as she was walking by. The cashier had gone to a back office apparently to get some bills or change or something. I looked back as I stood there waiting and she was just yapping away with coworkers. Eventually she came back but it was annoying! Especially when you're on a McDonald's Monopoly game piece rampage. read more

McDonald's - hunk of egg from my breakfast sandwich - Fast Food Near Me - Albuquerque, New Mexico

I definitely recommend coming to this McDonald's they are super efficient and timely and I've always gotten what I've ordered here I would say the usual wait time in the drive thru is 5min tops and food is always hot and fresh definitely 2 thumbs up read more

I orderd delivery on doordash and they waited 1 hour to tell me that they could not deliver me a mcgriddle this mcdonalds has been slacking it extremly bad recently ive never been so disgusted in my life this is the first time i ever write a review ever in my life, i had a mcdonalds call me directly before near coors and paseo del norte they were nice but this mcdonald's on lomas has to be the worst mcdonalds ive ever been to in my life, i orderd some spiceys and they gave me spicey with no mayo and no lettuce dry asf. And the fries were so cold and disgusting . And now i order breakfest they make me wait an hour and the dasher calls me not even mcdonalds themselves xall me and tell me this mcdonalds cannot give me what i orderd an hour ago. Dont go hear worst mcdonalds ever. Disgusted. Bad service read more

The worst McDonald's ever spent so much time in the Drive-Thru waiting for my food. Then they can't even get my order a correctly so I have to go back and they wonder why they can't get $15 an hour. I do not plan on going back there anytime soon read more

The food is decent as always. However, I ordered through the app and had it so that I would be able to pick it up at the curbside. I waited for nearly 20 minutes at the curbside with nobody going out to me. I had to actually go inside, ask them where my order was, and it was just sitting in there waiting for me. The receipt even said that it was for a curbside delivery too, but nobody even bothered to bring it out for me. People got in and out through the drive through fine, where I was just waiting and sweating like crazy in the car the whole time. read more

I was enjoying soft serve with my man in the parking lot of this not so lovely restaurant and (at least) 3 local jerks came up to our car and harassed us. This startled My companion and he then spilled ice cream onto his undergarments, so I went inside to get a few napkin. As I was back in the car, I began to help clean up the mess and some janitor throwing the trash out knocked on the window and called us perverts and other derrogatory terms. I'm sure I can forgive this incident although this really put a damper onto our relationship and we cut ties shortly after this terrible incident. If you see him again, tell him to call my house please. Unless another girl is cleaning up the ice cream he clumsily dropped onto his pants.. then don't bother. Thank you read more

My family and I were visiting the area for a wedding and while leaving in the morning we decided to get McDonald's breakfast. When we enter into the back part of the gas station and into the restaurant, we stand there for about 5 minutes before anybody helps us. To make matters worse there was legitimately nobody else in either the drive-thru or inside. During when we actually ordered, the lady at the register must've been a new worker because she could not operate the register if her life depended on it. By the end of our order there was 2 other women trying to help her complete this order. Since I don't drink soda nor do I like orange juice, I just asked for a fountain drink and ended up getting a large Coca Cola. For my actual meal I decided to use some online rewards points for a sausage McMuffin, so I scanned the code and thought I would have got my order. When we got our food I realized that I didn't have my McMuffin and to make it worse it wasn't even on the receipt to make a statement back the the register nor could I even buy another free one since the reward points were already used up. Before we left, I decided to go to the bathroom but there was 2 padlocks on the bathroom door, so I asked the employee for the codes where then went in. Inside, the bathrooms were incredibly dirty and things I'd rather not talk about on this platform. In the end, I ended up with a drink I didn't drink, a nonexistent sandwich and a want to go to the bathroom at my home. Undoubtedly the worst dining experience I have ever had in my life. read more

We came through the drive through at this restaurant, and our drinks were not right, and all the fry containers were half empty. We ordered large orders and received small orders. They need to step up the order process, and give the correct amount of food that you pay for. read more

A lot of grumbling and attitude when I ordered my food and made a request, which wasn't that hard to do. I asked for a egg white biscuit, no cheese no meat. Grumbling all the way. Biscuit was dry and hard, eggs were good. read more

They are quick...and rude. I live two minutes from this Mcdonalds and I still go to the one on Central everytime. It's the difference between getting fresh french fries wth a smile, and gettin almost tossed a bag of soggy pieces of paste. I never realized how big of a difference freshness and time in a fryer could make between chain stores until going to this one... read more

I read the previous reviews and they made me skeptical and so I want to post a newer review for those like me who base their decision off of these reviews. I mobile ordered my food and came into the location(only because that DT line was horrendous and I thought it'd be quicker to go inside grab it and go) and when I walked in the place was pretty packed. Mind you I had a mobile order so this visit should have been a in and out type of thing.. it took 20 minutes to get my order. There were people who showed up and got their orders and left before I got my order (I guess the drive thru wasn't a bad idea after all) when I finally get my food I leave and head back to work. While on my journey I took it upon myself to eat some fries - I have no self control and no shame about it. The only thing that saved this review and that McDonalds is that the fries were actually pretty good. Fresh, crisp, perfect amount of salt *drool* and my burger was alright I personally thought without the fries the burger would've drug through the dirt but lucky for them I got a combo. I will go back to the location but now I know DT all the way. read more

Cup lids fit very shitty on the drinks. I almost spilled my drink all over my new 2013 Nissan GTR AMS Alpha 12. The environment was very nice tho. The cashier gave me a free cone. Dope. read more

Received the worst customer service here! Employees are rude and disrespectful and make the consumer feel like it is there fault. I tried to speak with management and they were just as rude and disrespectful. I am appalled. You're better off going somewhere else, where decent customer service is offered. Businesses should appreciate a customers money. They don't here! read more

I love this mcdonolds but lately they dont have nothing they are always short on something come on managers order ur stuff this is my mcdonolds but very disapointed with this location read more