First time trying this McDonals since I was really craving a steak egg and cheese biscuit. Used the app since got a credit for my order the other place messed up. Order was fast and fresh. Not soaking under a heat lamp like the other place. I double checked it and everything was there. This is my future go to McDonald BF site. read more

McDonald's - Steak Egg and Cheese Biscuit - Fast Food Near Me - Albany, New York

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I went inside and ordered a "number 7 combo" meal from the counter person. I specified "combo" which includes fries and a drink. I also stated this order is for here. The counter person says "for here or to go?" How about listening? I pay - and don't look at the receipt. I never do at these fast food places. My order arrives and I say " where is my drink?" She replies "oh. You wanted a drink "? I say "I ordered a number 7 combo. That includes a drink." She says I didn't order you a drink so you have pay more for that. " I am pretty annoyed but paid her extra for a drink. Then I say "where are my fries. A combo includes fries". She says "I didn't know you wanted a combo. You will have to pay more for fries." I said "forget it" and grabbed my food and left and ate in my car - which was not my original plan but I was now angry. Clearly, this girl had her head in a different place when she took my order. It didn't register that. I said it was for here so she asked me if it was for here or to go. She clearly didn't pay attention to the fact that I ordered a number seven combo. And provided horrible customer service when she realized she never rang me up for a combo to begin with and made me pay extra. These fast food places have a hard time finding employees. I'm aware of that but they need to hire employees who pay attention. If you can't get an order straight when it's such a simple thing as ordering a number seven combo then you shouldn't be at the front register. There have been other screw ups at this particular location and there won't be any more because I'm never going back to this one. read more

What a horrible place. The drive thru staff was rude and disrespectful. It's a shame McDonalds hires people like that.

The food was as expected which is always a good thing haha the drive thru was particularly busy but I came during lunch midweek. Everyone who took our order and gave us our food was very friendly. read more

Some quip posted fake photos. Ignore those! This McDonald's is simply pristine. The dining room is fastidiously and cleanly taken care of. All the trash bins were, clean. The staff go out of their way to make customers happy. One member wipes down tables. The McD manager came and inspected the dining room. The counter girls were very courteous and polite. My burger was made well, hot and wrapped neatly. The coffee I ordered was strong and flavorful. Way to go McDonald's near the Mall! Five star McDonald's! Review: 5 read more

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About 20 cars went through the drive through while our kids (physically in the building) waited for their order. I called the store from the car, and the person who answered assured me that they priotitized the drive-thru customers. No kidding. read more

McDonald's sent me some coupons in the mail, but this location would not accept them. No explanation why nor were they very apologetic.

Need I say more? And given to me while laughing about the crap job they did Glad I rarely frequent these places. Yuck! read more

McDonald's - a person pouring green liquid into a cup - Fast Food Near Me - Albany, New York

Would give a zero if I could, nothing to do with the food. We were in the the drive through, the manager comes out the back door screaming at his employees and drinking a monster drink. He skulks over to the garbage area , goes in the enclosed area. Meanwhile we are waiting about 20 minutes he is still in thereq read more

This McDonalds on Western Ave between Crossgates Mall and Stuyvesant Plaza had been torn down to the ground and built back up. I went through the drive thru on Friday April 8 at 1:00 pm. I ordered a large Quarter Pounder meal and a Filet-O-Fish. I also asked for a McFlurry. They said "the machine is out of order ". One o'clock is lunch time. A Manager should be on top of that. When I got home the meal was a small instead of a large. When I big into the Quarter pounder it tasted funny. Second bite I happen to look at the burger and it was raw! Their burgers are frozen before cooked on aluminum. A plethora of bacteria. I've been sick all day. Never again! read more

McDonald's - Quarter Pounder with Cheese - Fast Food Near Me - Albany, New York

So, besides an interior play space and wifi access, this suburban location also has a McCafe. McCafe? You ask. Well, they have a machine that cranks out cappuccinos, lattes, mochas, and the like. Surprised? Disgusted? Amazed? Well, my expectations were low. Very very very low. And maybe that helped. Because the cappuccino was a bit better than I expected, in that it more resembled a cappuccino than a latte. Now let me tell you, this is already better than a lot of the hack jobs at real espresso bars. Actually, maybe you don't get me started. Look. I'm not going to seek this out. But if I find myself in a McDonald's with a McCafe. And I am with people who are ordering something that resembles food, to eat. Instead of just sitting there, twiddling my thumbs, I may very well order one of those cappuccinos again. read more

McDonald's - Mc Cafe - Fast Food Near Me - Albany, New York

I will never eat McDonald's again due to this restaurant. They rip you off on the sizes of the fry's and shakes. The staff is barely capable of reading a screen. read more

Love the service. The girl at drive thru Jaleah always gets my order right and quick.

Went to location at 11:05 for two happy meals (hungry toddlers and we promised them a happy meal for a treat). The rude girl behind the counter said lunch wasnt being served yet and when we said it was after 11 we were told there is another location a couple miles away and maybe they are serving lunch because they ready. I called and a guy picked up and said they were serving lunch and his friend didnt ask him if they were ready. No apology, no offer to come in for happy meals and now I have two screaming toddlers. Im not one to complain but this is ridiculous! Every single time we go to this location we have issues, wrong items in happy meal, no burgers, rude employees. I get it, they are kids, they arent the most skilled but not being a jerk should be a requirement for making twelve dollars an hour to take a happy meal order. Please replace these people with machines so I can order myself and not deal with their attitude. I am a business owner and I would be beyond embarrassed to have these people represent my brand and company. read more

They just raised prices and it's a slap in the face to the community. A mcchicken that was $1 two years ago, is now $3.59. It's half the price up in Malta. These Albany county locations are taking advantage of people. It's not fine dining read more

Hungry and Have No Choice Then Visit here lol Customer Service SUCKS NO HELLO NO THANK YOU And The Food is Ok Rather go to WENDY'S If I had Time Don't know how this Location Stays OPEN. Guess $30 for Lunch Today was A waste of My Money and Yours. read more

If I could give this 0 starts I would. The past 3 times I've gone to this location they are cleaning the ice cream machine. I'm so pissed. I just want my shamrock shake because it's March 1st but this location is cleaning their stupid ice cream machine. I think they're lying. No other location cleans their ice cream machine so frequently. read more

This is probably one of the worst McDonalds to go to in Albany County. This location used to be good until my last visit from 12/5/2019. At 10pm my friend and arrived to grab dinner after a long night choir rehearsal. We were looking forward to it because we needed food in our systems after an hour drive. We arrived to order our food and it took at least 5 minutes for the night shift employee to asked what we want. My friend ordered 2 double cheeseburgers with no pickles, a small fry, and large sprite tropic berry. I ordered 1 Triple cheeseburger with no pickles and substituting ketchup to big mac sauce. We then asked her to give us 2 separate orders because we were paying separately. She informed to use that she needed to go get her manager for that. So we waited at least 3 minutes for her to get back to us for our orders. She informed to us that the manager said that we can only do it in 1 order. Every other fast food joint and other mcdonalds locations were able to do it and I found it ridiculous. So when we arrived to the window, she was extremely distracted and asked us to repeat the order. After when my friend paid she gave us our drinks and told us to parked in a parking spot to wait for our food??? Never seen that before at any mcdonalds before. Are you kidding me? Like for real why did we need to do that??? We went to our parking spot and we were hoping to get our food. We saw her come outside and gave food to a customer that waited much less than we did. The customer was even behind us in the drive thru too. And from what we have seen, she seemed like in a very bad mood or stressed. No matter if you are having a bad day or not, you need to have positive attitude in a working establishment, or it else it can be an easy way to say goodbye to our job. She clearly didn't seem to care and we were disappointed to see that. We waited in our parking spot for a good 10 minutes until my friend got exteremely frustrated. We didn't see a car at the window. So we drove back to the drive thru window and there we saw the manager. My friend was upset and explained to the manager about our food situation. We told him that we ordered 2 double cheeseburgers without pickles, small fries, a triple cheeseburger also without pickles and substituting ketchup to big mac sauce. After 2 minutes we finally got our food. The manager was very nice by giving my friend another large drink, giving us cookies to go with that unexpectedly and apologized about what had happened. The manager was the only thing that made our experience slightly better, and show good employment for his role. Good props to him. So when we got our food, we looked in the bag to make sure our order was correct. We got our burgers but my triple cheeseburger came out wrong. It said on the receipt that said a triple cheese with no cheese, no pickles and no ketchup. So the burger showed as a double burger without cheese. It only had 2 beef patties and mac sauce eventhough the receipt on the burger said "Triple Cheeseburger." What kind of McDonalds is this if they only give you 2 beef patties when you order a triple cheeseburger. Really??? In total amount of waiting for our food it took us approximately 30 minutes. This is McDonalds!!!! Not a resteraunt like TGI Fridays!!!! The McDonalds just right next door on Washington Ave have beyond better service. At that location, the employees there seem to actually give a shit about their jobs and make sure you get your right order. I wouldn't even care to drive 15 minutes to the McDonalds in Glenmont. That location is one of the best locations I have been to in Albany county and the food always comes out correct and fresh. I have never been so disappointed my life to see this McDonalds have employees that don't give a shit about their jobs. They are very understaff and especially at night because all I have seen is only the manager and the one employee who didn't show good attitude to her job. I am even surprised to see it still in business when its understaff and employees not showing positive attitude and giving a shit about their jobs. They just want the money and don't care about the customers. It is such a shame to see this location open in business when they screw up your orders, don't give a shit about you, and understaff. You are better off going to Washington Ave, or any other location in Albany County. Even driving to Glenmont is a better experience than what I had that night. I will never return to this location, especially when I saw a whole row of cars waiting in a long line for the drive thru. I feel very bad for them waiting in that line all because of this location being understaff and the employees not giving a shit about their jobs. BEWARE!!! YOU WILL REGRET IT!!! read more

Not sure what is going on here but in the past few months the service has taken a nosedive - the drive through wait times are unreal - we are talking like 20 minutes from the order speaker to the window for no apparent reason at all - and this has been my experience the last 3 times - heck, I worked at McDonald's in high school and they used to make us get the food in 30 seconds from when we took the money. Plus, as you look into the restaurant from the car the floor is filthy - what's happened? Why isn't management backing up the drive thru if the attendant can't handle the traffic? Where is everyone??? read more

why do we bother ? time after the time this place will never change $20.00 tonight & same old story service sucks ,food is unacceptable $3.36 for extra bacon ( uncooked) on $2.00 burgers really mcdonalds !!! bring back wendy's to town !!! read more

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Fritz C. 1602 western ave. Quarter pounder with cheese came without the bottom bun. The cheese was on the bottom of the box - large order of fries came in a small bag and not completely cooked- nothing was close to being warm/cold. This location needs lots of good direction from someone. read more

The food here is standard McDonalds, nothing unusual. There is a small (read only for real little kids) play area, free wifi, and cheap coffee. The coffee that they use is Newmans Own which is good quality, just make sure you check to see when it was last brewed. Bathrooms are ok, cleaned regularly, which is helpful. Parking lot is a good size, but access back to Western Ave can be tricky. Your best bet is to go out onto Church Road and use the light there. read more

McDonald's - Poster of home - Fast Food Near Me - Albany, New York

wow!! whoever was in charge of holiday decorating the outside did a wonderful job! cheery wreaths on all of the windows and a candy cane lined drive thru. love seeing businesses putting in the extra effort to make the season feel festive! read more

It's not about the food. The food is the same at every McDonalds. Every time my husband and I come here- we wait anywhere from 15-30 minutes in drive thru just to get to a window. When you finally pay, they still aren't ready and make you park. It's absolutely ridiculous. EVERY TIME. For those who are saying "Just go inside", I'm here to tell ya, it's no different. The employees are pleasant, very nice. But it's either that they don't know how to do their job or the management is so awful that they aren't helping staff them. It should not take me 40 minutes to get food at a FAST FOOD place. read more

This McDonald's has serious issues. It's a real shame after the remodel. I hoped things would have improved at this point. Worst??!! Cold food. I literally JUST picked up two little burgers and a medium fries. How tough is that at 5:30pm when only two cars are in the drive thru??? No hot food, slapped together with literally no shit given, bagged and BOOM. There you go. Over $8 because I literally order all we want. Cold bun. Cold burger. Old and cold fries. This is a real shame and management clearly emphasizes speed NOT quality and thoughtfulness in preparing orders. Burger King, here we come!! I will never return to this restaurant. My husband said, "this sure as hell is nothing like what you see in advertisements". Of course not!! You can go to any McDonald's in the area.... but this one? Ridiculously poor quality, sad assembly, usually messes orders up, cold food, a waste of time and money. Last comment: I live 1 1/2 blocks away. Cold food, this close to home, is bad business. read more

The most ghetto McDonald's in the capital region that I've ever been to! They ALWAYS make you pull up and wait for your order. Workers are SO incredibly unprofessional. Last time I was there, workers at drive thru laughed in my face- regardless if they were laughing at me or not, it's still super unprofessional. No workers take pride in the job or anything. They just hire people to have workers and they really need to check themselves. Fast food workers should be making minimum wage for how terrible their service is. I just read an article about a lady who went to this EXACT location this morning, and happened to have PLASTIC PIECES in her frappe? Wtf are you guys doing there?? Where is your manager? Place is terrible. read more

My sausage breakfast burritos were definitely made yesterday..... they tasted old and the wraps were crispy . But also I just want to say I am grateful and happy to not be hungry I ate them anyways also sat in drive thru for 20 minutes staff wasn't even apologetic no big deal just won't go to that location again read more

McDonald's are generally all the same. Service makes the difference. This McDonalds is atrocious. It does not matter if you go inside or through drive-thru you will wait. Oh and probably not have the right food does bacon egg and cheese on a bagel sound like sausage McMuffin? Probably not... Not a singular occurance either. read more

I ordered many times chicken nuggets from them I asked for sauce and didn't receive it couple times and the last time I ordered I ask for a extra sauce and when I go home and I opened the bag they gave me a muffin instead of sauce I never asked for a muffin read more

McDonald's - a box of fried chicken and a box of blueberry muffins - Fast Food Near Me - Albany, New York

Worst McDonald's possibly in the whole country. Food is old and not even cooked right and the customer service sucks. You'd get better service from the rats at the local dump read more

They DID get the order accurate. The person taking to go orders said "HUH?" After almost everything I asked for. There were no shakes. No shakes at McDonalds in June. The person taking my cash was slightly polite but the one who handed my food over did so with no eye contact and no "have a nice day"...or anything. You need to go over some common customer service basics. Wow read more

Rudest employee I've ever met. We were in the drive through with no one behind us and no one in front of us, we had just pulled in so we asked for a minute, he gave much attitude when saying "i guess " I then said which meal I wanted and before getting out a medium fry he continuously repeated "what else what else" while cutting me off. i couldn't even get out which drink i wanted before he rushed us along to the next window. once he handed us our meal he said "here's your food". My boyfriend stated that he had gotten a drink with his meal and it was a large Dr.Pepper. The man then handed us a medium coke. I did not get a chance to see his full name but it started with a C and this was around 9:30 at night. i'm confused as to what he was in such a rush for? To get back to Mommy's basement? Big fortnight tournament? Regardless no one should have this much attitude working at a place where mostly everything is made for you and your job is to POLITELY take peoples food orders. read more

Western Ave McD's used to be good...a long time ago. Was looking forward to the remodeled version that just opened. Noon lunch rush as expected -order nuggets and a shake- and lo and behol, shake machine is out of order. was it ever in order to begin with??? Did you even install it? Might as well just take it off the menu, I go by here infrequently, but every time there is NEVER a shake available. Washington Ave extension McD's will get my business from now on. Plus side, the nuggs had some extras which I know my pups thoroughly appreciated. read more

The night crew is astoundingly bad. I've never seen so many people with attitudes. Literally will throw your food at you. No thank you or please. Absolutely terrible. With that said I usually have a pleasant time here during the day! Great staff but after 10pm I don't know if they could hire a worse group of degenerates read more

I've enjoyed eating at McDonald's however, 1602 Western Ave in Albany N.Y. is a McDonald's to avoid. I ordered a Big Mac and Triple Cheese Burger and a Large order of fries to dine in. The burgers were lukewarm as if the hamburger patties were sitting for a long time. The fries was worse. It was not hot at all. Dining tables and chairs needed to be wiped of remnants of food particles. The bathroom needs a good wash too. This location shows a lack of concern by the owner(s). In general, McDonalds team members are responsible and work very hard. I will not return to this location. read more

All mixed up between orders, chit chatting and fooling around. They took my bank card in the drive thru and when I realized and called them to ask if they had it they said they hadn't found anything. "Best to cancel the card because people who work here can't be trusted." At 3am the manager called and said they had found my card. I asked the manager if I could come and get it in the morning and she gave me an attitude on the phone and hung up. When I go to get my card the next morning they told me this happens constantly with peoples cards getting stolen through the window. read more

Was my favorite local McDonalds but over the past year quality has dropped precipitously. Wrong orders on multiple occasions, food that was severed that had passed its prime sitting in the warmer, out of certain items, and long long wait times on other occasions. read more

This place is an absolute shit hole, after waiting for 30 minutes, I get to the drive-through speaker and have to wait an additional 10 minutes before getting to a worker (female) who has no idea what they're doing or how to put things into the computer and we finally gave up and went to the one near Crossgates Mall. So sad that yelp does not have a negative stars read more

At 9:12pm, I paid for my order of 1 Sausage Egg McMuffin, 1 Bacon Egg & Cheese Biscuit, and 1 large Coke at the drive-thru. I was asked to pull ahead of the drive-thru window to wait for my order to be delivered. I noticed that the time on my car's clock matched the time on the receipt, so after waiting 10 minutes (it was raining hard, and because I wear hearing aids, I was very reluctant to go inside to either get my money back, or get my order) for my order, I called the phone number on the receipt and asked the person who answered (unprofessionally) about the status of my order, and when I should expect it to be completed. At that point an employee delivered a bag with my two sandwiches, and no Coke. After asking the person on the phone for my drink, the employee who delivered the sandwiches came back out with the drink. In the rain. By the time I was able to pull away with my order it was 9:27pm. The sandwiches were **warm** - I wish I had not chosen this particular one, and going forward I will patronize the McDonald's that is on the other side of our neighborhood. This experience reinforced for me why I stopped going to this McDonald's in the first place. Stay away from this place! read more

Terrible experience, ordered a happy meal and a large number 3 from the drive thru ..waited ten plus minutes for our food gave us the wrong dipping sauces forgot the drink for the happy meal, the fries cold and gross. And why bother asking if the happy meal is for a boy or a girl if your gonna just guess while putting the order . Not to mention took the guy 2 trips to bring out all the food for our order read more