I would go into more detail but to them it is not worth it as this dealership does not care. You spend 40,000 dollars on a truck with 47,000 miles on it. 5 days after buying it traction control service light came on and then the check engine light came on. Yes bought as is. Think the dealer would back up the truck they just sold. Nope. They say do this, then do this. Then they just will not return your calls or emails. If you buy from here, take it to your mechanic to look at it and make sure they have inspected it after the vehicle was traded in. Eric was helpful until the sale was complete. read more

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I can't recommend this dealership enough. Our salesman, Eric, went above and beyond our expectations in every aspect of our buying experience. His knowledge of the vehicle was amazing. He was very thoughtful and patient with us. The service and attention to detail we received after our purchase was unheard of. We received a fair price on our trade in. I have never had this kind of service from a dealership before. Stop in and ask for Eric. You will be glad you did. read more

Let me start by saying that I took our van there for service. They were able to get me in right away, and did a great job. Turns out the fan problem was caused by squirrels packing the engine compartment with pine cones! We had a good laugh, the service guys took care of me with no problem and at a very reasonable fee. The problem came in shortly after. Raj, the sales manager, began texting me to ask if we'd be interested in selling our Pacifica. First off, the text came in saying "Hi Michelle." I explained that the vehicle is in my wife's name, but this was my number. I thanked him, but texted back that it was our only vehicle and it didn't make sense for us to sell it and then have to look for something comparable. A couple days later, he called on the phone asking to speak with my wife, saying he'd be interested in buying the van above market value. I again explained it was my number, and reconfirmed that as our only vehicle, there was no point in selling just to look for something similar. A couple of weeks later, I received another "Hi, Michelle! This is Raj" text. I once again replied trying to be polite, correcting the name, explaining our position, and this time including that he was starting to come off like the poor "salesman" who doesn't listen to his customer. Told him in no uncertain terms we just weren't interested. So today (Feb 8) I received a text. "Michelle, This is Raj, the sales manager at McDonald CDJR. We have a buyer interested in purchasing your Pacifica..." yadda, yadda, yadda. I was done being polite, so I both called and texted him back. I explained that this is now his fourth contact, and he can't get the name right or take no for an answer. I told him I'm tired of the scumbag salesman routine who only cares about what he wants, and that at this point I'd rather set it on fire and push it off a cliff than sell it to him. I ended by saying to absolutely stop contacting me about selling our vehicle. It's a real shame that such a great service department is connected to the dealership run by this guy. He is the epitome of all the negative car salesman stereotypes. He doesn't care about anything except getting what he wants, even to the point of not bein interested in learning the name of who he was dealing with. I have to assume if he doesn't care what he has to do to buy a vehicle, then he also doesn't care what he has to do to sell one. (And before Raj chimes in saying he didn't contact me, yes, I have the texts.) For all I know, the other sales people there are good guys and do things above board. As someone who has worked as both a sales rep and trainer for various industries, I'd have fired this guy a long time ago. So I recommend the service department highly. And if you must go in to buy a vehicle, give Raj my regards as you ask for anyone but him. Phil B read more

I took my Jeep here for a simple headlight replacement. Service manager said it would be quick. Ended up costing me $274 for a simple headlight replacement. I was charged $200 for a bulb that costs $40 on Amazon. Total ripoff. Ended up taking three hours and was stuck waiting the whole time. Waiting area dirty and smelly with broken worn chairs. Will never return to this dealership for any reason. read more

WILL NEVER RETURN TO THIS DEALERSHIP!!!!! If I could give them 0 stars, I would. Went and looked at a Jeep wrangler and was greeted kindly enough. A little loud and pushy, but that comes with the nature of the job. However, when it came to talking numbers, things began to get a little intense. Salesman Bill became visibly angry (sat back in chair crossed arms and tone of voice changed) when I told him that my husband and I needed to discuss it and we would be back if we chose to go that route. Obviously, he is in this business for all the wrong reasons! And the lies are so unnecessary; they must have assumed that because I am a women that I can not see through the BS! NEVER give them your business especially if you are buying a vehicle. Not sure about the service department, but their sales department is a JOKE! read more

I don't have a single complaint about my car buying experience here. I bought a 2016 Dodge Journey from Tom Myers. He was friendly and not pushy in any way. He got me exactly what I wanted for trade-in on my old vehicle. Just an all around great experience. He even played with my two little boys while I waited for the paperwork to be sent over. If you're looking for a new or used car definitely head over and ask for Tom. read more

Ordered parts for my challenger. Was told by sales department they would be 3 days out. No biggie so I ordered them. Obviously they make you pay for parts before ordering. A week went by and I called them to see where my parts where. Was told I'd get a call back. Week two went by so I decide to call again. This time the service department was beyond rude saying that the guy who had placed my order quit and they can't find anything about it! Very rude and beyond aggravated! I told them I don't care who quit from there location that I just wanted what was paided for. They again advised my it would take another two days to get my parts. Once they came in I had to call them back because I was not notified. Now being told I needed to provide proof I already paided for them. Just a joke and I was not going to waste my time looking at my debit card statement for 13$ in parts I ordered. I will never go here and being I own nothing but Chrysler I would recommend going to fenny or Nester to handle any business weather it's ordering parts or buying a new car. This I definitely there lose being im looking to buy a new Jeep Wrangler. If I could give this slum zero stars I would! read more