Higginbotham Bartlett is overall a very good hardware and building supplies store…read more It's located across the street from Xcel Energy and the US Post Office in Hobbs, NM. My latest encounter on 10/18/2023 was like all others before - the employees are helpful and know what they are talking about here. The prices are very competitve with Home Depot and Lowe's, however, you won't find quite as many options at HB as you would the other big name stores. Parking is plentiful and accessible out front or on the side where an additional entrance exists. My boss prefer to get all of their cement here for their various projects... he has commented about that fact numerous times.

A lot has changed since my original review…read more Customer service has been wishy washy since I moved back to Hobbs a year ago after being away since 2012. And customer service has always been a roller coaster at the returns section, but lately it was terrible. On three occasions, they took a while to acknowledge me. Today (10/16/2023) I was met with some fairly nonchalant, unhelpful workers. Wasn't acknowledged. There were 4 of them standing there. Eventually one said they be with me shortly. Finally I get help. This girl was a bit distant. Told me I couldn't get store credit for something I bought long ago... okay, but I've returned stuff without receipts plenty of times & never got this amount of grief. I'll explain more on why this Lowe's is lacking, though... my personal policy is to not complain on Yelp unless I've already notified a manager. Done. So here is the s*** show... On Friday, October 13, 2023, an employee used a forklift to put a toilet in the back of my Jeep. A forklift! It took 2 employees to do this actually. One being a spotter. All I wanted was someone to help me lift the box into the back with me because the box was so bulky, but they went super stupid and used this contraption that made me as nervous as a needle to the eyeball with it because I seriously thought they were going to f*** up my Jeep with it. Back in July (2023) I was FINALLY told by an employee in doors/windows that the guy who was originally in control of my window order from February 2023 quit and the ball was dropped completely when one of my special order windows arrived broken. Why did they never call all those months?! Why did they keep telling me the opposite of what Lowe's Customer Service hotline kept telling me? That issue got resolved after several excruciating phone calls and me trying to find the right person to talk to. My window was eventually set up for installation in August 2023 when it could have been done in May. I paid for them in February! Back in March 2023 I had over $8,000 worth of flooring delivered to my house with a forklift. The Lowe's employee ended up busting the pallet by pushing it with the fork in an unstable area on the pallet... the boxes of premium flooring scattered across my garage floor. He started complaining about his employees "who should have wrapped it up better" then and I should have taken that as a red flag. He kept referring to me as babe and baby. Don't expect a lot of help from many of the younger faces who work here. The majority of them act like whiny toddlers when faced with a challenge then leave you high and dry. A group of them were horsing around and talking about non-work related stuff in the ceiling fan area... then asked if I needed help. No. Not with that lack of unprofessionalism. A returns employee claimed they couldn't give me store credit anymore for perfectly boxed, new items because the items the amount would be nearly $500. Then it was because it was on a MasterCard. Then it was because my receipt was too old. Would she have said the same thing if I said I paid it with cash and lost my receipt? No... Then the manager from the floor pursued to tell me that "they're really cracking down on that [30-day return policy] and their bottom line is hurting." It's 2023 - I think everyone's bottom line is hurting! I guess spending over $20,000 here so far this year isn't enough to keep me as a customer by giving me store credit for 6 boxes of unused flooring that they didn't get to me until 8 weeks after ordering. So disappointed in this store.

My husband & I went to Lowe's to buy flooring for our motorhome. There was one young guy in that…read moredepartment and he had no idea about anything. My husband asked a question to him and all he could say was "that's a good question" but didn't make any effort in trying to help or find someone to help us. He had that dumb look in his face, not knowing what to do. Can I make a suggestion? Please start training your employees. They have time to look at their phone but not time to learn their departments. 5 years ago I remodeled our kitchen & bought $23,000 worth of merchandise. But at that time you had a great guy knowing about remodeling. Of course, he's not there anymore!! Please make an effort in training your employees! Carol P .

I wish that when I came to this Home Depot the employees smiled more and looked me in my eyes…read more I wish when the employees walked by they'd ask if I needed assistance. I wish I could find weird items like outdoor faucet covers without other boxes, displays, and employees-only ladders being in the way. There have been a couple times when I stopped an employee in their tracks because I had already milled around, for instance, the paint counter for several minutes without any help. I would appreciate instead of annoyed sighs and more waiting for yet another employee to come assist me that all the employees would initiate confident attitudes without any complaints about how busy they've been or who should have been to be there to help me. When I paid for baseboards to be delivered this past July, I got no follow-up as to why my delivery date was delayed a day later. The customer service representative I spoke to had no information on her end either. It's frustrating at times to shop here, so I always try to do my homework beforehand or bring my brother who is a great handyman. I love Milwaukee tools. Some are locked up so you'll have to wait for assistance. Bring your patience. Reward yourself with a beer afterwards. Lol. Parking is ample for trucks/trailers. Please everyone slow down for older folks and families with kids. Thank you!

Every time I have order some tools from this store it's always missing something and this time they…read morewouldn't even give me the tools that did come in they said they would have to reorder all of them again and couldn't give me them I was in a bind cause some low life stole all of my tools off of my work truck and I couldn't even do a job with out them so when I got the message they where at the store I rushed over there to get them and had to deal with all of that bullshit and that wasn't a just once thing every time I have ordered something through that place it's the same shit always missing something

Harbor Freight Tools for me is synonymous with deals and their neverending conquest to hook you…read morewith their coupons... which are available on their website. The most recent good deal I recall was on blue shop towels ($2.79). A nearby local auto parts store at the time was selling a similar bundle at a higher cost. Besides that, the employees here were friendlier and more helpful. There are some tools that I roll my eyes at and think, "Meh, there's better quality at ________" (won't mention any other stores here, though). Lately I've been obsessed with tools (electric and hand), constantly on the lookout to add to my collection. Today (1/31/2023) I noticed this 30-watt 5-in-1 hobby woodburner by Schneider for $19.99. This particular store is not huge, but it's decent for a small town. Also, it's not always as tidy as I think it should be. They are, however, usually in stock of items within about a week of being posted to their ads. If you're young and trying to build up your credit, I suggest their financing program because tools are something you will always need & friends like me don't like loaning them out. Lol. If you qualify, they have been known to offer "0% interest equal monthly payments." Not sure if that's a year-round offer. Ample, free parking in a plaza lot between Wells Fargo Bank and Hobby Lobby.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

When my dad needs feed for his quail, I secretly get giddy inside because I know my mom will take…read moreus to Tractor Supply. This location opened shortly after I moved to California. This chain is good about training their employees about their products. I laughed hysterically when I found out that my mom had been asking one of the employees about a bag of feed... Mom swore up and down she knew it came in a particular bag and the poor employee was trying her best to help us. Turned out my mom was thinking of a bag of fertilizer. Lol. They have some fairly unique items... Like some gift items for a friend and some really cool gifts for children. It's basically a one stop shop for the farmer or a rancher in your life. It's usually mostly organized and clean. The staff are very friendly and willing to help. I'm a fan.

On site employees are unable/unwilling to refund orders they have cancelled. They initially…read moreinsist the customer was never charged. When shown proof the contrary they advise refunds have been issued when there is no evidence of a refund available and they are unwilling to provide written proof of the refund. Currently out $546+.