To start, my family and I have been going to the same mechanic for over 50 years. One problem... my…read moreboyfriend and I just reallocated to Oak Park, and with this comes losing our go to in Cleveland. I have ventured out to others when I desperately needed service and my preferred couldn't get me in, and was always screwed over. The typical you "need" this, this, and this done to your car which led me to have a really poor experience with anything that needed to be done to my car - which had 200k miles on it, and made the process dreadful. Long story short, my boyfriend needed a routine oil change, tire rotation, and wanted to get a full inspection on the car since his just hit 100k miles. The car was also showing that he needed a new timing belt (something that pops up automatically when the car hits 100k, and has yet to be replaced) and we were supposed to be making a long drive the next day for a wedding. I decided to take the car since he had to work. I get to the shop and am immediately warmly welcomed by a nice smile and friendly hello from a man named Tyler. I told Tyler exactly what I wanted and didn't want anything else done besides what I said. I also told him that we ideally wanted to wait on the timing belt seeing as we had to leave for a long trip (I had my fingers crossed on this one since). He checked everything, and came to the waiting room to tell me I can make it there and back before the timing belt needs to be replaced, but that it should be replaced soon. THIS was what I wanted to hear. He also told me I needed new filters (I already knew this, oops), and too the time to show me how gross mine were, so I ended up getting new ones. He ended up giving me a little discount too, and explained, "we just try to do a little something for everyone". Amazing! After driving the car home, it has a completely different (but good) feel to it. Maybe it's in my head, but it truly does feel like it was taken care of properly. I have NEVER had this good of service from a mechanic in my life. Our Planet Automotive will be our new mechanic, and I'm so happy with the time Tyler spent with me on this. I can be a tough critic, but this process was pain-free and easy. Thank you, Tyler, and the guys at Our Planet! :-)

love Car one Caesar and Bruno are amazing people, I was recommended by Valvoline and what a great…read morespot. They are so honest and do such a great job On the spot, Two days in a row and I had everything done for the winter. Also the conversation is always pleasant. Thanks Lisa w/Equniox

Car salesmen, UGH! Right? Read this review for the lowdown on this dealership…read more Anxiously I stop in to see what's available, what are my options etc. I'm already apprehensive about buying a new car. I want one, and don't want the game. I was immediately greeted by Hormis. We chatted about what I wanted and what needs a new car would meet for me. I test drive the vehicle, liked it, and chatted a bit more (not long). My experience with Sales folks, they tend to stretch truth. Make promises and then don't deliver. After stating my terms Hormis said, "if I can make this happen for you, do you want the vehicle?" "Yes" was my reply all the while, in my head saying "it won't happen". Immediately after the meeting with is a FIRST RATE, TOP NOTCH, ROCKSTAR! The entire team at this location friendly, professional and deliver on what they say. Best new car buying experience I have ever had.

they lie on the website and their saleslady lie on the phone. I saw their ad on the website. left…read morea contact information. Saleslady called back. confirmed car is available (2026 Ascent) on a friday. made an appointment for saturday at 10AM. told her coming from over an hour away. Drove there by 9:50AM . Actually see the dealership! my phone rang. She said the car is not there!!! the manager has it. and he is not coming. do I want to make another appointment. How inconsiderate. She should have check to see if the car is available on Friday. Or the car is really not available for the listed price. Just a lying gimmick. this gives used car salesman a bad name.

Service was amazing and he worked with me when other services I scheduled that day pushed back the…read moretime. Reasonably priced. I had my brakes and rotors replaced.

Reliable and efficient auto shop. I go for all my auto maintenance and repairs. Always…read morecommunicative throughout.

Forest Park Auto has serviced my car a few times. I was very impressed by the service, speed and…read morequality of work. More importantly, Forest Park Auto has been honest and very trustworthy. They are very transparent and the prices are very reasonable.

Crooked shop. Avoid. Brought my own shocks and sway bar links--they didn't install them and then…read morecharged me. 1 star because 0 isn't an option.

Beware of ABC After installing a Drone mobile system I had many issues w that system after 7…read moredifferent trips to the store they they decided that it was not compatible w my truck ,so they installed a Viper system but now I having electrical problems rear window and headlights do not work properly I'm having intermittent issues .So I bring my truck there again now it's 8-9 times total of course they say they had nothing to do with problems that I am having .i had no issues with my truck before they had put their hands on it . Now I have to bring to another repair shop to fix this issue they probably caused

Clean and quick Momento M8 Ultra dashcam hardwire install on a brand new 2026 hybrid. Everything…read morehas worked correctly from the jump. They matched competitors' price on the dash cam, and since the install was a 1/2 hour less than estimated, I saved on labor, too. I had an appointment, and they started the job as soon as I arrived. Super service by phone and in person from Neil. This shop handles emergency light installs, etc., for various local police departments.

I brought a Genesis 2016 G80 in for some minor stuff that just bugged me. They took me right in and…read moreshowed me options. These gentlemen were on it! I've bought sets of tires from this Algonquin Illinois Store and also had excellent service at the most competitive pricing. I have a 2020 Sonata I be getting a new set of tires soon. TY Belle Tire

Customer service I'll called there seven times the first time I was on hold for five minutes each…read moreother time after that no one never answered the phone so I went somewhere else to service done but I have been there before to get brakes done. I think the brakes are crappy the dealer brakes are better.

In a world of untrustworthy auto repair shops, Russo's remains an exemplar of integrity. My local…read morefamily and I will always take our vehicles to them, so long as they continue to be honest, fair, and excellent in their work. My loyalty was further reinforced today, as Joe at Russo's took the initiative on my behalf to call and catch a parts dealer in their price gouging lie. Love Russo's!

I have been coming to Joe off and on for many years. He tells it like it is. Does not try to…read moreoversell anything. Excellent work.

I took my car here 3/21/23 and talked with Mike the owner's son. I told him my regular mechanic was…read morea week (located in Elmhurst) out and I needed something sooner. He told me they were NOT out a week and he'd call me by days end, he didn't. I visited the following day since they're a stone throw away. He said I could bring my car in a week later! I did so this morning 3/28/23 at 8:30 am and I asked what his schedule was like. Mike told me they had 1 car to finish & I'd be next. At 3 pm I walked over since I'd received no call, I was told that they tested it but that they couldn't determine the exact problem and wanted to keep it for more testing. The problem is they were working on OTHER cars when I arrived and this guy had nothing but BS excuses telling me they didn't want to just start replacing parts, and that 1 of them cost $200 like that would be some sort of deterent or reason for not going forward with the repair! I'm not sure if he's infering that I couldn't afford it or if he's just incompetent. Either way I'm very disappointed given that I live right next door & I'm in need of a local mechanic.

This was the worst service experience I have ever had. I paid a lot of money for a rebuilt…read moretransmission that leaked. The primary owner Joe made me feel like I was overreacting and he was condescending. We had to bring it back 8 times over 11 months before they finally decided to replace the transmission. In addition, poor communication about how long they needed to keep the car each time led me to have to rent a car at my expense for out of town family commitments. It was so frustrating that I started to have my partner talk to them because I had had enough. Mike was better at communicating, but it still didn't make up for the 8 different times that we had to bring it back in.