I contracted with McCourt in early 2022 to install wood floors in our home. Most of the work was completed, with the exception of the installation of several transition strips between wood floor and carpet/tile. They agreed to come back in about 30 days to finish the remaining work (approx. 3 -4 man hours) so I paid them in full for their work, including change orders.
I made several attempts over a 6 month period to have the outstanding work completed, but I was always told they were too busy to get to me. We were out of the country form a couple of months so I said I would contact them when we got back to schedule the work.
I tried to contact McCourt by phone or visits to their office 6 times between late Nov 2022 and Jan 2023 to try and schedule the work, but never got a call back from them. It was clear to me they had no intention of returning my calls or completing the work I had paid them for. In early Jan 2023 I sent the owner, Mark, a text expressing my displeasure and telling him the complaints I intended to file against him (BBB and Contractor's Board).
Mark called me within minutes and was very angry. He asked if I was threatening him and I told him no, I was telling him exactly what I planned to do for his breach of contract. He expressed his disdain for people who have moved to Brookings from California as I had when he said "you're a typical Californian" and told me to fuck off. That was the end of our conversation.
There were no changes in scope on my project. The only unknown was minor floor repairs. The original estimate was $8,509 and the final cost was $11,046. This is a difference of 30%, which I believe is excessive. I feel the estimate was low balled, by excluding necessary items, to get my work.
I've filed complaints against McCourt with the BBB (they did not respond so their rating was lowered from A+ to a B-) and Contractors License Board. I've also spoken to friends who had a similar problem with this company.
I know our options are limited in Brookings but use this company at your own risk. read more