I contracted with McCourt in early 2022 to install wood floors in our home. Most of the work was…read morecompleted, with the exception of the installation of several transition strips between wood floor and carpet/tile. They agreed to come back in about 30 days to finish the remaining work (approx. 3 -4 man hours) so I paid them in full for their work, including change orders. I made several attempts over a 6 month period to have the outstanding work completed, but I was always told they were too busy to get to me. We were out of the country form a couple of months so I said I would contact them when we got back to schedule the work. I tried to contact McCourt by phone or visits to their office 6 times between late Nov 2022 and Jan 2023 to try and schedule the work, but never got a call back from them. It was clear to me they had no intention of returning my calls or completing the work I had paid them for. In early Jan 2023 I sent the owner, Mark, a text expressing my displeasure and telling him the complaints I intended to file against him (BBB and Contractor's Board). Mark called me within minutes and was very angry. He asked if I was threatening him and I told him no, I was telling him exactly what I planned to do for his breach of contract. He expressed his disdain for people who have moved to Brookings from California as I had when he said "you're a typical Californian" and told me to fuck off. That was the end of our conversation. There were no changes in scope on my project. The only unknown was minor floor repairs. The original estimate was $8,509 and the final cost was $11,046. This is a difference of 30%, which I believe is excessive. I feel the estimate was low balled, by excluding necessary items, to get my work. I've filed complaints against McCourt with the BBB (they did not respond so their rating was lowered from A+ to a B-) and Contractors License Board. I've also spoken to friends who had a similar problem with this company. I know our options are limited in Brookings but use this company at your own risk.

Did a fantastic job, excellent craftspersonship, professional, great quality products. Fair…read morepricing, couldn't have been better. I thought because they were replacing different tiles of floors, tile, carpets, etc with wood, it would be way more complex! I would for sure use them again!

Our experience with Abbey Carpet was outstanding and flawless, beginning with our trip to the store…read moreto look at carpet, to Eric coming to measure the next day and providing an estimate the day after that. Masterful carpet installers, Billy and Charlie, just left our home having done a fantastic job. Not once did I hear the words, "we have a problem." Everyone we encountered throughout the process was professional and helpful. We couldn't be happier with our experience! Laura S.

Very happy with the service and transformation of my home! Thank you for an easy remodel!read more

I can't say enough about Matt and Sommer! Great people to hire if you want quality workmanship. I…read morehad some particular concerns and Matt addressed each one and my install went better than I could have hoped for. They definitely will have my future business.

I used West-coast flooring to install carpet in my new home. They came highly recommended by the…read morestore I purchased the product from. I'm torn by this review because the installation of the product was professional and it turned out beautifully. It did take quite awhile for them to come to install, but that was understandable due to the high volume of need in my area. The problem I have with the business is that I sent several remnants of carpet with them to have rugs made for my home, and it has been 8 months and I have not gotten the rugs. I have made several calls to the business and was assured that progress was being made. The business has never contacted me in the 8 months. I even left a message asking them just to let me know if the remnants had been lost and there was no reply. The carpet was very expensive and had I known this would be the situation I would have gone with the company I originally purchased the carpet from. This is unfortunate as I really enjoyed working with Matt and his crew.

Friendly and very professional. Helped me select flooring for my budget. Gave practical and…read moreuseful advice. Excellent service! Wouldn't hesitate to use them again for flooring and other decorating items. Highly recommend them.

From the owner: Hunter Douglas, Carpet, Vinyl, Tile, Disc Golfread more

Been dealing with Austin, and it has been a great experience! Prices seem fair and they are…read morehelpful from the get go! Give them a chance!

Nicole is great. Knowledgeable, Personable and Professional. Nicole listened to our flooring…read moreinterests and made recommendations that we're evaluating. Excellent customer care & support.

We had a fantastic experience with Nelson's Flooring. I will absolutely use them again for our next…read morejob. The prices are fair, they are informative and keep me posted on materials, Tim, the installer does amazing work. Jerry, the owner checked in with me and updated me every step of the way. I really appreciate the way they do business. They are real and direct. Fantastic business! we do a lot of custom homes and renovations. Nelson's will be our go to and we will be letting all of our sub contractors know as well.

We are replacing carpet with LVP. Only tv room done so far and can't wait for balance of downstairs…read morecompleted. Even our pool table not a problem. Excellent installer.

The man who came out to stretch our carpet did a great job. He explained how the process worked and…read morehow to care for our carpets in the future. He was kind and courteous, and we felt safe/comfortable having him in our home. We had one minor scheduling issue with the main office, but in the end the service was excellent! Highly recommend!

Great service and very responsive! We ordered blinds for our living room and absolute love them…read more Dave was great! He came out and measured himself and installed them in a timely manner. We were so happy with the service we came back and ordered more for the bedrooms. Not only was the service great, they have a lot of different styles to chose from.

Saleswoman very helpful. She signed me up for credit card that has no interest for a year. Also has…read morea contractor to install laminate flooring who takes credit card.

Last month we purchased a home in Grants Pass which was built in 1904 and renovated about thirty…read moreyears ago. Overall, the house has been well maintained, but the 600+ square foot front room was considerably out of flat and wall-to-wall carpeted. I called Lippert's, knowing they are in the carpet business, to ask about a referral to someone who could pull up the carpet and see if maybe it was covering an original hardwood floor that could be refinished. It turned out that they deal in all types of flooring, not just carpets, and - long story short - they had a crew out within a few days, removed and disposed of the carpet and pad, and exposed the undulating floor, which was an inch out of flat in areas. After advising us of our options, we agreed to have the floor flattened, a combination of grinding down high spots and building up low areas. As of today we have a beautiful new Canadian maple hardwood floor with no noticeable deviation from being perfectly flat. The entire project, from first contact to completion, has taken about three weeks, and it cost no more than recarpeting. We can highly recommend Lippert's Stephanie and the father/son craftsmen Andre and Isaac. These guys know their business and kept our best interests top-of-mind, their suggestions were spot-on!

My experience upon walking in was anything but enjoyable. The woman who works there would non stop…read moretighly follow me-She would go out of her way to follow me throughout the entire store the whole time and would wait standing beside me like 5 ft away. I even told her, "thanks for your help-just looking.," and yet she continued to follow me from the front to the back. It just felt almost as if they have trust issues..we left after being there 10 mins from this. Not a friendly message this sends.

Today my flooring was scheduled to be installed. There was only one problem- Erika was too busy to…read morecall me to let me know the flooring had arrived! It came in last Thursday- according to Erika, when she was busy. Apparently she was also too busy to call on Friday and also too busy on Saturday. She rested on Sunday and the store was closed. Monday morning I must assume she was still too busy because I did not get a call from her - I called her to find out if my order of thousands of dollars (already paid for) was lost or could she call the manufacturer, etc. any number of things that could possibly help me- and her quick reply was "oh, it is here... it came last Thursday... I've been busy. " This is the worst possible customer service experience I've ever had. If not for it being a prepaid custom product I would have cancelled. I will never recommend this company to anyone. I would give it ZERO stars if I could