Mike always does a great job closing our pool and is very knowledgeable, professional and…read moreaffordable. Thank you Mike!

Mike recently installed a new liner for us. Amazing service and outcome. Highly recommend.read more

We did a one night stay in O'fallon for a family event with our toddler. This park was a PERFECT…read moreway to get out some energy before heading back on the road home. Plenty of options for younger kiddos and older kids alike. Well kept- someone was there cleaning the park early on a Sunday morning. Lots of picnic tables as well!

HORRIBLE business and business owner. Insisted we pay $1500 cash and $1500 cash for work around our…read morepool. Concrete looked terrible. JC Wilson (owner) came out and admitted it was terrible. Mr. Wilson said it would be fixed. He wouldn't return our calls and finally over 3 months later, he called me back. Mr. Wilson sent a check to me for $1500 but what about the other $1500 CASH that we paid?! Now not only do we have to pay to have the work done, we are out significantly more for having the work corrected before it can be redone. So extremely disappointed by not only the unprofessional way he treated us but the way he spoke to me - calling me "not even an American" and saying I needed "psychiatric" help for wanting our money back. I highly recommend against EVER using this business!

HORRIBLE business and business owner. Insisted we pay $1500 cash and $1500 cash for work around our…read morepool. Concrete looked terrible. JC Wilson (owner) came out and admitted it was terrible. Mr. Wilson said it would be fixed. He wouldn't return our calls and finally over 3 months later, he called me back. Mr. Wilson sent a check to me for $1500 but what about the other $1500 CASH that we paid?! Now not only do we have to pay to have the work done, we are out significantly more for having the work corrected before it can be redone. So extremely disappointed by not only the unprofessional way he treated us but the way he spoke to me - calling me "not even an American" and saying I needed "psychiatric" help for wanting our money back. I highly recommend against EVER using this business!

Horrible business!!!! We signed a contract with JC Wilson (owner) in November 2016. The work did…read morenot get started until June 2017. They tore out the patio and pool deck and replaced with additions to the patio, replaced the pool coping, and skimmer. When JC came out for a quote, he did not look at the pool nor did he measure the concrete we wanted done. The coping was an additional $1400 and the concrete was an additional $2500. His brother was the contractor for the concrete. He did not contact my husband with the additional charge until AFTER it was laid. The concrete started sinking by the skimmer not even 3 months later and cracks were forming less than a week it was laid. They didn't vacuum the pool floor when they pulled back the liner, therefore, there were rocks left under the liner. They didn't straighten the liner out when refilling the pool. The rocks have punctured a hole in my 2 year old liner. We spent June - October reaching out to JC to get this fixed and finally had to go to BBB to get a response. JC came out to fix the crack but took chunks out of the concrete. Did not come back to fix the concrete chunks. We paid another company to fix the 3 sinking slabs. We will be going through another company for the liner. I DO NOT trust this company and they will NOT be coming back. I will file another complaint on BBB. DO NOT HIRE!!! JC will act like he is on your side but really he does NOT care about you or the job!!!

HORRIBLE business and business owner. Insisted we pay $1500 cash and $1500 cash for work around our…read morepool. Concrete looked terrible. JC Wilson (owner) came out and admitted it was terrible. Mr. Wilson said it would be fixed. He wouldn't return our calls and finally over 3 months later, he called me back. Mr. Wilson sent a check to me for $1500 but what about the other $1500 CASH that we paid?! Now not only do we have to pay to have the work done, we are out significantly more for having the work corrected before it can be redone. So extremely disappointed by not only the unprofessional way he treated us but the way he spoke to me - calling me "not even an American" and saying I needed "psychiatric" help for wanting our money back. I highly recommend against EVER using this business!

I had them replace my vinyl liner in the pool 2 years ago. There were wrinkles in the liner after…read moreinstallation. The liner slipped out during the winter when the cover was on. Prestige reattached the liner after telling me to empty the pool so they could fill back up. As it filled I called and that there were more wrinkles in the liner than before. I was told that they will straighten out after it fill with the pressure of the water. DID NOT HAPPEN. Again I called they said empty the pool again and they would straighten it out. I have more wrinkles in the liner than ever before. After filling the pool at my cost 3 times and then Prestige tried to charge for all the visit. I ended paying for most of it. They also tried to charge for added to the pool which they did not and I had video proof. I lost most of last summer swim time because of "Prestige" lousy workmanship. I never had a problem with the original liner which was installed by another company that has since closed. I would not be able to recommend this company for any kind of vinyl liner pool replacement. No one with any authority came to visualize my complaints.

could not recommend less. Poor communication, not clear about their charges and what is/is not…read moreincluded. Couldn't get a phone call back to try and schedule service and assistanc. way overpriced for what they offer. Go somewhere else!

I would NOT recommend Blue Haven Pools and Spas (BHPS) and strongly encourage you to look…read moreelsewhere. Problems include poor bidding, planning, oversight, and communication. BHPS did not check local codes or verify our property lines during the planning phase, which we hired them to do, resulting in more than twelve thousand dollars in cost overruns to us (after cost sharing explained below). We were told they would come to lay out the pool on 11/4/25 and dig the next day; however, BHPS showed up with equipment to start digging on 11/4/25. At that time, BHPS informed my husband that the pool would have to move 10' to the north because the pool deck had to be 10' off the property line, not the water's edge as they originally stated, planned for, and we approved, and that would require an extra 200 s.f. of concrete. We verbally approved the concrete at $2,900 ($14.50/s.f.), but BHPS sent a formal request for approval for $3,700. Our landscaper checked, and our fence is 4' inside our property line and nothing needed to move. On 11/20/25, BHPS sent a note in Jobtread stating they were inquiring with their St. Louis crew because their mistake would also require an additional 137 s.f. of retaining wall. The wall is ~4' at its peak and steps down as it extends to the north, which cannot equal an additional 137s.f. I asked for an explanation of their calculation the same day. BHPS never explained, and the hardscape contractor showed up on 12/22/25 to start building the wall without communicating with us, so we assumed they worked out the pricing consistent with the contract. BHPS subcontracts all or nearly all aspects of construction, does not supervise their subcontractors' work, and BHPS's communication between the subcontractors and us was extremely poor. Had I not been home, the stairs in one of the retaining walls would not have been built pursuant to the plan, and we also had to communicate between the electrician and BHPS that they sent the wrong lights and wiring couldn't be completed at that time. We were verbally told by one employee that they were going to pour our pool deck the week of 3/9/26. But then a new employee we hadn't met before stated that we would have to build another retaining wall first because erosion could occur and impair the deck's integrity, even though the deck in the contract was supposed to be a monolithic pour with a hardened edge and able to withstand the elevation. BHPS sent a schematic on 3/24/26 showing what was needed for a lower wall and then informed us that we would also have to pay several thousand dollars for the original wall where they significantly underestimated the s.f. and never explained their revised calculations despite our request. After we verbally agreed to share costs with them on 3/24/26, BHPS sent formal documentation of the agreement on 3/25/26 with yet another change to the s.f. of the lower wall resulting in an additional $600 over what we discussed the day before. We asked for explanation before remitting payment. Upon arriving home from work the evening of 3/25/26, we found the hardscape subcontractor had already started work on the new wall without our authorization because we had not agreed to the extra $600 or signed the change order. Further, the subcontractor was placing the wall in an incorrect position that would have significantly shrunk the size of the pool deck we already paid for. We paid the additional costs, including the extra $600 on 3/26/26, to get closer to completion. They finally started framing the deck on 4/7/26 and did not plan to use rebar resulting in additional costs above the $12,000 mentioned above for us to support a gazebo/outdoor kitchen. On two occasions, BHPS requested payment prior to completion of work outlined in the contract. We signed the contract with BHPS on 10/13/25 and have consistently and quickly paid pursuant to the contract after work was completed. It is now 4/21/26, but the pool is still not finished because neither the plaster nor retaining wall stairs have been installed. We were assured on multiple occasions that the pool would be done for a party on 5/15, but we were informed on 4/16/26 that we could not swim in the pool for at least two weeks and really it should be 30 days. I come from a construction family, understand that things happen, and weather can always be a factor. But, it has overall been warm and dry in the KC metro over this period, and the problems we experienced are attributable to poor bidding, planning, and oversight on the part of BHPS. Please feel free to reach out for additional details, or copies of emails, texts, Jobtread messages, invoices, payments, contracts, or photos.

They lied to us about when it would be finished. They dug last June and pool is still not finished…read more They say they have no control over when subcontractors will do the work for them. The worker who takes questions from customers and relays them to the construction manager is very nice but it's nearly impossible to talk to him. I did, once, after many, many calls and he said he actually didn't care if I was happy with their work or not. I was never able to speak to the salesman after the sale even though he always answered promptly before the sale. He snuck something into our contract that we never discussed. We had actually planned for the opposite and picked out the material while we were in his office across from the display. We were told it would be the same material as the display. They left trash everywhere. Everything that needed to be done after the pool was pebbled was only done because I bugged them about it. We chose to get a seat built into the wall of the deeper end and have a table there. The height of the seat makes the table at neck height. They put water in the pool last year but we weren't able to use it yet. Then they waited until after all of the leaves had fallen to close it, and they covered it with it full of leaves. They said they couldn't cover it earlier because they had to order the cover. They could have ordered the cover when they dug the hole. Our back sprinkler system had to be off during construction and we lost 2 trees that had been planted 2 years before. We have a dog and needed a temporary fence to keep her out of the construction area and away from the gaping hole in our fence that was made for their access. What they put up was essentially worthless and our dog got out multiple times and we had to hunt through the area around our house which is wooded without houses nearby. Terrible management!!!! Just use Baker Pool and be done with it.

Brandon has taken great care of our lawn. He is always very friendly and courteous. Any issues we…read morehad were addressed quickly and professionally. We have recommended him and this service to our friends and neighbors.

Reasonably priced; willing to work with me and my budget; polite, friendly and dependable.read more